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http://dx.doi.org/10.14400/JDC.2020.18.7.021

Activating Public Service Delivery Platforms: A Case of Social Service e-Voucher  

Eo, Gwangsu (Graduate School of Governance, Sungkyunkwan University)
Nam, Taewoo (Graduate School of Governance, Sungkyunkwan University)
Publication Information
Journal of Digital Convergence / v.18, no.7, 2020 , pp. 21-29 More about this Journal
Abstract
This study aims to explore the characteristics of platform for social service delivery and the electronic voucher system as an instrument for the delivery. The paper discusses the concept and characteristics of platform and reviews the factors by which firms migrate to platform. Social service e-vouchers are an example of a government platform that pays e-vouchers to consumers and gives them the choice of services. Then it analyzes the case of platform establishment to deliver social services. The demand on welfare services has changed with demographic structure. The change in demand requires innovation in the social service delivery system and adoption of strategies to move to the platform. Factors that enabled the social service delivery platform to build both demand and supply sides include access to employment policies, industrial connection, workforce training, and requirements for social service eligibilities.
Keywords
Platform; Social service; e-Voucher; Public goods; Double-sided;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
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