디지털융복합연구 (Journal of Digital Convergence)

  • 제18권2호
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  • Pages.57-71
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  • 2020
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  • 2713-6434(pISSN)
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  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
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중·고령자의 기술수용도(Technology Acceptance) 영향요인 분석 : 최신기술 핀테크(Fintech)를 중심으로

An Analysis of the Factors Affecting Technology Acceptance : Focusing on fintech in high-end technology

  • 투고 : 2019.12.03
  • 심사 : 2020.02.20
  • 발행 : 2020.02.28
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초록

본 연구는 Davis의 기술수용모델(TAM)을 확장하여 유용성 및 편리성과 접근성, 가격, 혁신성, 불확실성이 중·고령자의 핀테크 사용의도에 미치는 요인을 규명하고자 한다. 이를 위해 서울과 경기권에 거주하는 만 55세 이상의 중·고령자 457명을 대상으로 수집한, 2017년 한국 고령자 운전 및 이동 실태조사 자료를 활용하였다. 이후 구조방정식을 통해 중·고령자의 핀테크 기술수용요인을 검증하였다. 연구결과, 중·고령자의 핀테크 기술수용요인은 유용성, 편리성, 혁신성, 불확실성인 것으로 확인하였다. 즉, 중·고령자의 핀테크에 대한 유용성 및 편리성이 높아짐에 따라 핀테크 사용의도가 높아질 뿐 아니라, 혁신성이 높을수록, 불확실성이 낮을수록 핀테크 사용의도를 높이는 것으로 나타났다. 따라서 본 연구는 고령친화금융산업의 대표적인 기술인 핀테크에 대하여, 기술수용모델에서 주류로서 다루지 않았던 중·고령자를 대상으로 일반적인 기술수용모델 확장하여 기술수용요인을 규명하였다는 함의를 가진다.

The purpose of this study is to extend Davis's Technology Acceptance Model(TAM) to verify the intention of use fintech factors in which usefulness, easiness, accessibility, affordability, innovation, and uncertainty for middle-aged and older adult. Data was derived from the 2017 Driving and Mobility Survey of Older Adult Korean, which was collected from 457 middle-aged and older adult aged 55 and over in Seoul and Gyeonggi-do Province. Then, structural equation was used to verify the fintech technology acceptance factors of the middle-aged and older adult. The results showed that fintech technology acceptance factors of middle-aged and older adult were verified as usefulness, easiness, innovation, and uncertainty. Namely, the higher usefulness, easiness and innovation resulted in higher the intention to use fintech. Also, the lower the uncertainty resulted in higher the intention to use fintech. This study has implication for fintech, a representative technology of the Aging-Friendly Finance Industry, to identify the technology acceptance factors by expanding the Technology Acceptance Model(TAM) for middle-aged and older adult.

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