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치과위생사의 정서, 감정노동, 행복지수와 재직의도와의 융합적 관계

The Convergence Relationship on Emotion, Emotional Labor, Happiness Index, and Retention Intention in Dental Hygienists

  • 투고 : 2019.06.07
  • 심사 : 2019.07.20
  • 발행 : 2019.07.29

초록

본 연구는 치과위생사의 정서, 감정노동, 행복지수와 재직의도의 관계를 파악하고 영향을 미치는 요인을 분석함으로써 치과위생사의 재직의도를 향상시킬 수 있는 방안을 마련하기 위한 기초자료로 활용하고자 실시하였다. 자료 수집은 전북 4개 지역에서 근무하고 있는 치과위생사 295명을 대상으로 설문조사하였다. 자료 분석은 SPSS version 19.0을 사용하여 단변량 분석과 3단계에 걸친 위계적 회귀분석을 실시하였다. 그 결과, 기혼인 경우(p<.001), 긍정적인 정서일수록(p<.001), 감정표현의 빈도가 낮을수록(p=.010), 삶의 만족 행복지수(p<.001)와 심리적 행복지수(p=.012)가 높을수록 치과 위생사의 재직의도가 높은 결과를 보였다. 이에 치과위생사의 정서, 감정노동, 행복지수는 재직의도를 증가시키기 위한 중요 관련요인으로 인식되어야 하며 개인적 차원이 아닌 조직적 차원으로 개선해 나갈 방안을 모색해야 할 것으로 본다.

This study was conducted in order to be applied to basic data for enhancing dental hygienists' retention intention. Data analysis was carried out a univariate analysis and a hierarchical regression analysis over 3 stages by using SPSS version 19.0. The dental hygienists' retention intention showed a high outcome in case of the married(p<.001), in the more positive emotion(p<.001), in the lower frequency of emotional expression(p=.010), in the higher happiness index with life satisfaction(p<.001) and in the higher psychological happiness index(p=.012). The dental hygienists' emotion, emotional labor and happiness index need to be recognized as important relevant factors for increasing retention intention.

키워드

Table 1. Descriptive statistics of the variables

JKOHBZ_2019_v9n7_135_t0001.png 이미지

Table 2. Descriptive statistics of the variables

JKOHBZ_2019_v9n7_135_t0002.png 이미지

Table 3. Retention intention according to general & job characteristics

JKOHBZ_2019_v9n7_135_t0003.png 이미지

Table 4. Correlations of the variables

JKOHBZ_2019_v9n7_135_t0004.png 이미지

Table 5. The result of hierarchical regression analysis by retention intention

JKOHBZ_2019_v9n7_135_t0005.png 이미지

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