한국융합학회논문지 (Journal of the Korea Convergence Society)

  • 제9권5호
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  • Pages.53-60
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  • 2018
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  • 2233-4890(pISSN)
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  • 2713-6353(eISSN)
한국융합학회 (Korea Convergence Society)
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일부 치과위생사의 공감능력과 감성지능이 정서노동에 미치는 융합적 영향

Convergence Effects of Empathy Ability, Emotional Intelligence on Emotional Labor in some Dental Hygienists

  • 투고 : 2017.02.26
  • 심사 : 2018.05.20
  • 발행 : 2018.05.28
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초록

본 연구의 목적은 치과위생사의 공감 능력, 감성 지능과 정서노동 간의 관계를 조사하는 것이다. 치과 병 의원에 근무하는 192명의 치과위생사를 대상으로 2017년 1월 동안 자체 개발 설문지에 의해 수집되었다. 수집된 자료는 SPSS/WIN 21.0 프로그램을 사용하여 기술통계, t-test, One-way ANOVA, Pearson's corelation 및 다중 회귀 분석을 사용하여 산출하였다. 정서노동의 평균 점수는 $3.61{\pm}0.24$, 공감 능력은 $3.01{\pm}0.28$, 감성 지능은 $3.47{\pm}0.24$였다. 다중 회귀 분석에서 정서 노동에 유의한 영향을 미치는 요인으로 공감 능력과 정서 지능이 확인되었고, 이에 대한 설명력은 26%였다(F=13.58, p<.001). 따라서 치과 의료기관은 치과위생사의 감정노동 수준을 감소시키기 위한 중재 프로그램을 개발하고 중재할 필요가 있다.

The purpose of this study was to investigate the relationship among emotional labor, empathy ability, emotional intelligence in dental hygienists. A convenience sample of 192 registered hygienists was obtained from dental clinic in a city. Data were collected by a self-administered questionnaire during January, 2017. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, Pearson correlations and multiple regression with SPSS/WIN 21.0. The mean score for emotional labor was $3.61{\pm}0.24$, empathy ability was $3.01{\pm}0.28$, and Emotional intelligence was $3.47{\pm}0.24$. In multiple regression analysis, factors related to emotional labor were empathy ability of hygiests, emotional intelligence. The explained variable for emotional labor was 26%(F＝13.58, p<.001). Findings from this study indicate the need to evaluate and improve the intervention program for hygienists to decrease emotional labor.

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