Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
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A Study of the Impact of Revisit Motivations on Franchise Restaurant - Focusing on the Moderator Effects of Web Rumors -

프랜차이즈 레스토랑의 이용동기가 재방문에 미치는 영향 연구 - 웹소문에 의한 조절효과 중심으로 -

  • Jin, Yang Ho (Dept. of Foodservice & Culinary Management, Kyonggi University) ;
  • Kwon, Hyeok Sung (Dept. of Foodservice & Culinary Management, Kyonggi University)
  • 진양호 (경기대학교 외식조리관리학과) ;
  • 권혁성 (경기대학교 외식조리관리학과)
  • Received : 2016.03.30
  • Accepted : 2016.06.12
  • Published : 2016.06.30
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Abstract

This research was conducted over four weeks from January 1, 2016 until May 30. Data was collected from self-adminstered questionnaires of dwontwon Seoul franchise restaurant customers. The data was subjected to regression analysis to analyze the impact of consumer motives on revisit intentioned. Results show that gourmet is B=0.553 (p<.001), convenient, B=0.093 (p<.05), social B=0.294 (p<.001), and showing off is B=0.085 (p<.01) consumer goods all have a significant positive influence on revisit intention. Second, a significant moderating effect of web based rumores on the relationship between consumer and franchise restaurants motives and re-visit, 0.683, F=116.279 (p<.001). The two-level models add additional explanatory power increase due to a consumer culture is 2.9% and F=26.791 (p<.001) to 'revisit' emerged as significant. Stage 3 in the gastronomic and social wealth is significant to the Web rumors was the influence of (-).

본 연구는 2016년 1월 1일 경부터 1월 30일에 이르는 한 달의 조사기간을 두어 실시하였고, 자료 수집은 서울 시내 프랜차이즈 레스토랑을 대상으로 연구목적과 설문내용을 충분히 설명한 후, 레스토랑 책임자의 책임하에서 방문하는 고객에게 자기기입식으로 응답하게 하였다. 첫째, 프랜차이즈 레스토랑 이용동기가 소비자들의 재방문에 미치는 영향을 분석하기 위해 회귀분석을 실시했다. 그 결과, 식도락은 B=0.553(p<.001), 편리는 B=0.093(p<.05), 사교는 B=0.294(p<.001), 과시는 B=0.085(p<.01)로 소비자 재방문에 유의적인 정(+)의 영향력이 있었다. 하지만 유행은 재방문에 아무런 영향력이 없었다. 둘째, 프랜차이즈 레스토랑 이용동기와 소비자 재방문과 웹소문의 조절효과는 1단계에서는 결정계수는 0.683, F=116.279(p<.001)로 모형은 유의적으로 나왔다. 2단계 모형에서는 '소비문화'의 추가로 인한 설명력의 증가는 2.9%이고, 이에 대한 F=26.791(p<.001)로 '재방문' 추가는 유의적으로 나왔다. 3단계에서는 식도락, 사교는 웹소문에 유의적인 부(-)의 영향력이 있었고, 편리, 유행, 과시는 아무런 영향이 없었다.

Keywords

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