Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
권호 표지

The Personal Impact on the Organization and Competence of Hotel Cook Employees - Focused on The Mediating Effect of Trust Boss -

호텔조리종사원의 개인역량이 조직성과에 미치는 영향 - 상사신뢰를 조절변수로 -

  • Kim, Hee-Yeon (Dept, of Food Service Management and Nutrition, SangMyung University)
  • 김희연 (상명대학교 외식영양학과)
  • Received : 2016.03.25
  • Accepted : 2016.06.12
  • Published : 2016.06.30
Download PDF
⟨ Previous Next ⟩

Abstract

This study was conducted from January 2 to February 2, 2016. Data was collected in response to the self - under the responsibility of the hotel manager explained after enough research and survey information to the Seoul Express Hotel Employees. Firstly the goal was to clarify how the hotel had a positive impact in the employees personal capacity. The results revealed that hotel employees personal capacity had a significant positive influenceon organizational erformance as B=0.657 (p<.001). Second, the hotel and the employees' individual capabilities take advantage of the moderating effect of firm confidence, and it increases the analysis explanatory boss trust described the impact on organizational performance is 49.4%, so for F=96.219 (p<0.001) adjusted effect significant It came in. Significant negative (-) to influence the displayed strong control effect. The lower the trust firm also showed that lowering personal capacity of the hotel staff.

본 연구는 2016년 1월 2일부터 2월 2일에 이르는 약 4주일 정도의 조사기간을 두어 실시하였다. 자료 수집은 서울 시내 특급호텔 6군데 호텔 조리종사원에게 연구목적과 설문내용을 충분히 설명한 후, 호텔관리 책임자의 책임 하에 자기기입식으로 응답하게 하였다. 첫째, 호텔 종사원 개인역량으로 긍정적인 영향을 미치는지 규명했다. 분석 결과, 호텔 종사원 개인역량은 B=0.657(p<.001)로 조직성과에 유의적인 정(+)의 영향력이 있었다. 둘째, 호텔 종사원 개인역량이 상사신뢰를 조절효과를 활용하여 상사신뢰가 조직성과에 영향을 설명한 것은 분석 결과, 설명력의 증가는 49.4%이고, 이에 대한 F=96.219(p<0.001) 조절효과는 유의적으로 나왔다. 유의적인 부(-)의 영향력으로 강한 조절효과를 나타냈다. 상사신뢰가 낮을수록 호텔종사자의 개인역량도 낮아지는 것으로 나타났다.

Keywords

References

  1. Bradach JL, Siegel P (1996). Price, authority, and trust: FromIdeal typesto plural forms. Annua lReview of Sociology 15:97-118.
  2. Byuen SJ (2010). Interaction Studies about the Fairness of the Exchange Relationship between the Boss and the Organization on the Effect of Firm Confidence and Doubts Return and Workrelated Attitudes. Doctoral Thesis, Kyonggi University.
  3. Campbell A, Luchs KS (Eds.) (1997). Core Competence-based Strategy. International Thomson Business Press.
  4. Chelladurai and Riemer (1997). Social capital in the creation of human capital. American Journal of Sociology 94:95-120.
  5. Cook JD, Wall TD (1980). New work attitude measure of trust, organizational commitment and personal Neednon-fulfilment. Journal of Occupational Psychology 53:39-52. https://doi.org/10.1111/j.2044-8325.1980.tb00005.x
  6. Gabarro J (1978). The development of trust, influenceand expectations. In A, G. Athos & J. T. Gabarro (Ed.) Interpersonal Behavior: Communication and Understanding in Relationships, Englewood Cliffs, N J: Pretice-Hall, pp. 290-303.
  7. Green PC (1999). Building Robust Competencies: Linking Humanresource System to Organizational Strategic, San Francisco: Jossey-Bass.
  8. Hubbell AP, Chory-Assad RM (2005). Motivatingfactors: Perceptions of justice and their relationship with managerial organizational trust. Communication Studies 56:47-70. https://doi.org/10.1080/0008957042000332241
  9. Jeon SJ, Kim IJ (2006). Study on the effect of trust in the organization and firm attitude on the job. Biseohak Journal 15(2):75-96.
  10. Jeon JY (2010). Impact Catering Companies Core Competencies and Personal Competencies on the Job Satisfaction and Organizational Commitment. Doctoral Dissertation. Sejong University
  11. Kang KS (2015). Hotels Effects on Multiple Intelligence Role-based Employee Performance: the Moderating Effects of Job Organization Recognized. Doctoral Thesis, Sejong University.
  12. Kim HB (2006). Structural Determinants of the Relationship between the Boss Trust and do Their Jobs. Cheju National University Graduate School of Doctoral Thesis.
  13. Kim JM (2001). Competence center for the development of corporate human resource development training courses. Vocational Education Research 20(2):109-128.
  14. Kim MS (2011). Hotel Influence of Corporate Labor-management Partnerships Compensation System is on Organizational Performance. Doctoral Dissertation, Kyonggi University.
  15. Kim SH, Lee JK, Choi IO (2008). Perceived organizational support and boss-member exchange relationships that impact on job satisfaction and effectiveness of confidence regulation. Human Resources Management for Organizations Research 32(3):39-68.
  16. Kim YP (2009). Study on the factors affecting the performance of local public organizations: Focusing on the Gwangju local public. Seoul National University Graduate School of Public Administration, Master's thesis.
  17. Knutson BJ (1988) Frequent travellers: Making them happy and bringing them back. The Cornell H.R.A. Quarterly 28(5):83-87.
  18. Kouzes JM, Posner BZ (1987). Tha Leadership Challenge, San Francisco, CA: Jossey-Bass.
  19. Koh JS (2015). The Core Competencies Influence the Customer's Perception Hotel Employees on the Perceived Risk and Trust: Based on the Spillover Effects of the Trust. Doctoral Dissertation. Hunan University.
  20. Kwon SK (2000). Influence the behavior of superiors and the superiors trust of load capacity on the similarity of social relations and exchange properties. Business Studies 29(1):187-216.
  21. Lee KS (2010). Personal Effects Capabilities of SME Employees on the Organization's Effectiveness. Thesis Inha University Graduate School of Business.
  22. Lee SW (2013). Impact Leadership Style of Hotel Companies on the Social Exchange Relationships and Organizational Performance: Focus on Chungcheong-star Hotels. Doctoral Thesis, Soon Chun Hyang University.
  23. McClelland DC (1973). Testing for competence rather than for intelligence. American Psychologist, Jan. pp. 1-14.
  24. McLagan PA (1989). Models for HRD practice. Training & Development 43(9):45-59.
  25. Noh YS (2013). Hotels Impact on the Firm Support of the Company Subjective Career Success. Master's Thesis, Kyonggi University.
  26. Park WS (2002). Human Resource Management Capabilities of the Center. Korea Labor Institute.
  27. Porter ME (1968). The Competitive Advantage of Nations. NewYork: The Free Press.
  28. Rotter JB (1967). A scale for the measurement of inter personal trust. Journal of Personality 31-665.
  29. Shin YK (1995). Organizational Behavior. Fertility Publisher.
  30. Spencer LM, Spencer SM (1993). Competence at Work: Model for Superior Performance. New York: Wiley.
  31. Stewart TA (1997). Intellectual Capital: The New Wealth of Nations. NewYork: Doubleday Dell Publishing.
  32. Tan HH, Tan CSF (2000). Toward the Differentiation of Trust in Supervisor and Trustin Organization. Genetic, Social, and General Psychology Monographs, 126, pp.241-260.
  33. Tsui PL, Lin YS, Yu TH (2013). The influence of psychological contract and organizational commitment on hospitality employee performance. Social Behavior and Personality 41(3):443-452. https://doi.org/10.2224/sbp.2013.41.3.443
  34. Wiig KM (1997). Knowledge management: Where did it come from and where will it go? Expert Systems with Applications 13:1-14. https://doi.org/10.1016/S0957-4174(97)00018-3
  35. Yoo YW (1991). Study on Problems and Solutions of landscape construction. Master's thesis. Seoul National University Graduate School of Public Administration.