Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
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The Impact of Job Characteristics and Job Satisfaction of Franchise Bakery Employees on Turnover - Focused on Gwangju -

프랜차이즈 베이커리 종사원의 직무특성, 직무만족, 이직의도 간의 영향관계 - 광주지역을 중심으로 -

  • Yoo, Joo Yeon (Dept. of Food Nutrient & Culinary, Chosun College of Science & Technology)
  • 유주연 (조선이공대학교 식품영양조리과학과)
  • Received : 2016.01.19
  • Accepted : 2016.04.01
  • Published : 2016.04.30
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Abstract

This study examined the factors that affect the relationship between job characteristics, job satisfaction and turnover intention. A total of 300 questionnaires were distributed to bakery workers, of which 279 were deemed suitable for analysis after the removal of 21 unusable responses. In order to perform statistical analyses required in the study, AMOS and SPSS 18.0 statistical software were employed for frequency analysis, factor analysis, reliability analysis, correlations, and regression analysis. The results of exploratory factor analysis showed that four factors regarding local specialties job characteristics were extracted from all measurements with a KMO of 0.766 and a total cumulative variance of 67.905%. With regard to job satisfaction, one factor was extracted with a total cumulative variance of 64.955% and a KMO score of 0.733. One factor for turnover intention was extracted that accounted for a total cumulative variance of 64.689% and a KMO score of 0.760. All factors were significant to 0.000 and the correlation between variables was significant. Thus, based on the results, the main research hypothesis that identifies the relationships among job characteristics, job satisfaction and turnover intention was partially adopted.

본 연구에서는 프랜차이즈 베이커리 종사원의 직무특성이 직무만족과 이직의도에 미치는 영향 요인들과 그 요인을 이용한 앞으로의 활용방안을 제시하고자 한다. 총 300부의 설문지를 배포하여 불성실하게 응답한 21부의 설문지를 제외한 나머지 279부의 유효한 설문지를 실증연구에 사용되었다. 조사 연구의 목적을 달성하기 위하여 통계 프로그램 AMOS, SPSS 18.0을 활용하여 빈도분석, 요인분석 및 신뢰도분석, 상관관계분석, 회귀분석을 실시하였다. 분석결과를 보면 직무특성에 대한 측정항목의 탐색적 요인분석 결과 3개 요인으로 KMO 값은 0.766, 총분산비율 67.905%, 직무만족에 대한 요인분석은 총분산비율 64.955%, KMO 값은 0.733으로 나타났다. 이직의도에 대한 요인분석은 총분산설명력 64.689%, KMO 값은 0.760으로 나타났다. 변수들 간의 상관관계가 다른 변수에 의해 설명되는 정도가 좋게 분석되었고, 유의확률이 0.000으로 나타나 전반적으로 변수들 간의 상관관계는 유의적이다. 따라서 직무특성에 따른 직무만족과 이직의도에 미치는 영향에 관한 가설은 부분 채택되었다.

Keywords

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