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The Impact of Job Characteristics and Job Satisfaction of Franchise Bakery Employees on Turnover - Focused on Gwangju -  

Yoo, Joo Yeon (Dept. of Food Nutrient & Culinary, Chosun College of Science & Technology)
Publication Information
Culinary science and hospitality research / v.22, no.3, 2016 , pp. 22-32 More about this Journal
Abstract
This study examined the factors that affect the relationship between job characteristics, job satisfaction and turnover intention. A total of 300 questionnaires were distributed to bakery workers, of which 279 were deemed suitable for analysis after the removal of 21 unusable responses. In order to perform statistical analyses required in the study, AMOS and SPSS 18.0 statistical software were employed for frequency analysis, factor analysis, reliability analysis, correlations, and regression analysis. The results of exploratory factor analysis showed that four factors regarding local specialties job characteristics were extracted from all measurements with a KMO of 0.766 and a total cumulative variance of 67.905%. With regard to job satisfaction, one factor was extracted with a total cumulative variance of 64.955% and a KMO score of 0.733. One factor for turnover intention was extracted that accounted for a total cumulative variance of 64.689% and a KMO score of 0.760. All factors were significant to 0.000 and the correlation between variables was significant. Thus, based on the results, the main research hypothesis that identifies the relationships among job characteristics, job satisfaction and turnover intention was partially adopted.
Keywords
job characteristics; job satisfaction; turnover intention; franchise bakery;
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