Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Survey on the voice symptoms and vocal-health service related experience of occupational voice users

직업적 음성사용자의 음성증상 및 '음성건강' 관련 서비스 인지도 조사

  • Lee, Eun-Jeong (Dept. of Speech-language Pathology and Audiology, Sehan University)
  • 이은정 (세한대학교 언어치료청각학과)
  • Received : 2014.11.08
  • Accepted : 2015.01.20
  • Published : 2015.01.28
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Abstract

This survey was to identify voice symptoms and vocal-health service related experiences of occupational voice users(teachers, telemarketers, speech therapists). The 91.8% of teachers, 97.9% of telemarketers, 86% of speech therapists surveyed reported more than one voice symptom. The symptoms were classified as 9 categories(running a temperature, getting dry, dry and cough, pain, phlegm, tingled, hoarseness, cracks, swollen) and the most frequently reported from 3 groups was 'getting dry'. The 85.7% of teachers, 87.8% of telemarketers, 66% of therapists surveyed had no experience of vocal-health related services. The 19.6%, 19.9%, and 72% of each group reported they have heard both of 'voice/speech therapist'. The 36.8% of teachers and 43.6% of telemarketers answered they don't know how to use their voice efficiently and 45.3% of the teachers, 43.6% of the telemarketers, 28% of the therapists surveyed asked professional help for their voice. The result showed that most of the occupational voice users surveyed experienced voice symptoms but rarely knew professional vocal-health related services.

본 연구는 직업적 음성사용자들의 음성증상 및 음성건강 관련 서비스 인지도를 알아보기 위해 실시되었다. 교사, 텔레마케터, 치료사들을 대상으로 음성증상의 유무 및 유형, 음성건강 관련 서비스 인지도를 알아본 결과 교사(91.8%), 텔레마케터(97.9%), 치료사(86%)들은 한 가지 이상의 음성증상을 보고하였다. 증상 유형은 '열감, 마름, 마른기침, 통증, 가래생김, 따끔거림, 쉼, 목소리 갈라짐, 부어오름'의 9가지로 분류되었고, 세 집단 모두에서 '마름' 증상이 가장 많았다. 교사의 85.7%, 텔레마케터의 87.8%, 치료사의 66%는 음성사용 관련 전문가의 도움을 받은 경험이 없었으며, '음성언어치료사'와 '언어치료사' 모두를 아는 경우는 각각 19.6%, 19.9%, 72%였다. 음성의 효율적 사용법에 대해 교사의 36.8%, 텔레마케터의 43.6%가 잘 알지 못한다고 하였으며, 교사의 45.3%, 텔레마케터의 43.6%, 치료사의 28%는 음성전문가의 도움이 필요하다고 답했다. 조사 결과, 직업적 음성사용자들의 상당수가 음성증상을 경험하지만 음성건강 관련 전문적 서비스에 대한 인지도는 낮은 것으로 나타났다.

Keywords

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