항공교통업무의 효과성을 위한 업무 파트너간 관계에 관한 연구

A study on partner's Relationships for Air Traffic Management Effectiveness

  • 최연철 (한국항공대학교 대학원) ;
  • 강인원 (성균관대학교 경영연구소 연구교수) ;
  • 김칠영 (한국항공대학교 항공운항학과)
  • 발행 : 2002.04.01

초록

항공기 운항의 주요한 두 주체는 조종사와 관제사이다. 항공기는 모든 정보를 통합하고 총괄하는 조종사의 판단에 의해서 운항되며, 관제사는 효율적이고 원활한 항공교통이 유지되도록 조종사에게 운항에 관련된 정보제공 및 조언을 함으로써 항공교통을 조정·통제를 하는 역할을 수행한다. 때문에 항공 운항의 대부분은 이들 두 집단 간의 역할에 의해서 특성 지어진다고 할 수 있으며, 이들 간에 존재하는 관계(relationship)가 운항업무의 성과를 결정짓는 주요한 역할을 할 것으로 기대된다. 그러나 지금가지의 항공기 운항과 관련된 연구는 조종사와 관제사의 개별적인 업무영역에 관련된 분야가 대부분이었고, 항공기 운항업무의 두 주체인 조종사와 관제사간의 커뮤니케이션이나 관계(relationship)에 관한 연구는 거의 드물다고 할 수 있다. 따라서 본 연구는 항공운항 업무의 주요한 주체인 조종사와 관제사의 관계를 고찰함으로써 운항업무의 효과를 높이기 위한 방안을 모색하고자 하였다. 이를 위해 신뢰와 협력, 상호의존성, 업무관계의 효과성이 라는 변수를 이용하여 각 변수간의 인과관계를 살펴보았다. 연구결과 조종사와 관제사의 상호의존 정도에 따라 신뢰의 정도가 달라지며, 양자간의 협력은 상호간의 신뢰의 정도에 따라 영향을 받고 있었다. 또한 조종사와 관제 사간의 신뢰와 협력의 정도가 효과적인 운항업무에 직접적으로 영향을 미치는 것으로 나타났다.

There are many studies which reveal most of the accidents are related to pilot errors. Looking at each phase of flight, the accidents which occurred at the segments of take-off and landing consist of 70%, cause these phases need precise cooperations between pilots and ATC specialists to make sure every instructions understood and instruments to be normal. Therefore, the accidents of these phases leave great regrets and the price was enormous to people and equipments. Until now, most of the studies investigate the accident itself and very few show the relationships between pilots and air traffic controllers. This study analyzes the inter-dependence, mutual trust, dependability and satisfaction between them who play an important parts in flight. Based upon the findings, the impacts of relationships between them to aviation safety could be explained. As for the results, the inter-dependence, mutual trust, dependability and satisfaction are relatively high but the standpoint is little bit different for each of them. These findings suggest that the improvements of relationships between them need more effort than that of the present to ensure the aviation safety and efficient flights.

키워드

참고문헌

  1. Working Paper, 90-118 Designing Successful Transorganizational Marketing Alliances Achrol, Rauz D.;Lisa K. Scheer;Louis W. Stern
  2. Journal of Retailing v.72 no.Spring An Experimental Investigation of Satisfaction and Commitment in Marketing Channels:The Role of Trust and Dependence Andaleeb,Syed Saad https://doi.org/10.1016/S0022-4359(96)90006-8
  3. Journal of Marketing Research v.29 no.February The Use of Pledges to Build and Sustain Commitment in Distribution Channels Anderson, Erin;Barton Weitz https://doi.org/10.2307/3172490
  4. Journal of Marketing v.54 no.January A Model of Distributor Firm and Manufacturer Firm Working Partnerships Anderson, Jame sC.;James A. Narus
  5. Exchange and Power in Social Life Blau, Peter
  6. Journal of marketing v.51 no.April Developing Buyer-Seller Relationships Dwyer, F. Robert;Paul H. Schurr;Sejo Oh
  7. Administrative Science Quarterly v.29 no.December Groups in Context: A Model of Task Group Effectiveness Gladetein, Deborah L. https://doi.org/10.2307/2392936
  8. Academy of Management Journal v.35 no.June The Shadow of the Future:Effects of Anticipated Interaction and Frequency of Contact on BuyerSeller Cooperation Heide, Jan B.;S. Miner https://doi.org/10.2307/256374
  9. Social Behavior:Its Elementary Forms Homans, George
  10. Journal of Marketing v.58 no.July The Commitment-Trust Theory of Relationship Marketing Morgan, Robert M.;Shelby D. Hunt
  11. Strategic Management Journal v.13 no.Oct Structuring Cooperative Relationships Between Organizations Ring, Peter S.;Andrew H. Van de Ven
  12. Academy of Management Review v.19 no.Jan Devcelopmental Processes of Cooperative Inter-organizational Relationships Ring, Peter S.;Andrew H. Van de Ven
  13. Journal of Consumer Research v.11 no.March Influences on Exchange Processes : Buyers' Preconceptions of a Sellers' Trustworthiness and Bargaining Toughness Schurr, Paul H.;Julie L. Ozanne https://doi.org/10.1086/209028
  14. Journal of Business Research v.17 no.December Partnerships Advantage and its Determinants in Distributor and Manufacturer Working Relationships Sethuraman,R.;James C. Anderson;James A. Narus https://doi.org/10.1016/0148-2963(88)90043-4
  15. Journal of Retailing v.68 no.Summer Cooperation in Supplier-Dealer Relations Skinner, Steven;Jule Gassenheimer;Scott Kelley
  16. Journal of Persornal Selling & Sales Management v.8 no.May Measuring Dimensions of Purchaser Trust of Industrial Salespeople Swan, John;I.Fredrick Trawick Jr.;David Rink;Jenny Roberts
  17. Industrial Marketing Management v.14 no.Aughst How Industrial Salespeople Gain Customer Trust David W. Silva https://doi.org/10.1016/0019-8501(85)90039-2
  18. Organizations in Action Thompson,J.D.