• 한국중재학회지:중재연구
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• 제28권2호
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• pp.179-200
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• 2018

The purpose of this study is to investigate the effects of service training and arbitration support on superstore workers' work performance. The conclusion could be summarized as follows. First, as a result of Hypothesis 1 that service training and arbitration support for superstore workers would significantly affect the factor of workers' emotional labor, when surface acting of emotion and frequency of expressing emotions were the dependent variable, only arbitration support was positively correlated. When emotional diversity was the dependent variable, there was a significantly positive relationship with service training. Second, for Hypothesis 2 that service training and arbitration support for superstore workers would significantly influence the workers' job satisfaction, it was found that only organizational support was significantly positive when wage satisfaction was the dependent variable. When job satisfaction was the dependent variable, service training and arbitration support were significantly correlated positively. Third, for Hypothesis 3 that service training and arbitration support for superstore workers would significantly affect the service delivery level when service responsiveness was the dependent variable, service training and arbitration support were significantly positive. When service expertise was the dependent variable, there was also a significantly positive relationship with service training and arbitration. On the other hand, all the three independent variables-service training, organizational support, and arbitration support-showed a significantly positive relationship when the willingness and effort of service was the dependent variable.

• 노동경제논집
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• 제43권3호
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• pp.33-61
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• 2020

본 연구에서는 기업주도 재직자 훈련(On-the-Job Training: OJT)에서 정규직과 비정규직 근로자 간 훈련격차와 직업훈련의 임금효과를 비교분석하였다. 이를 위하여 OECD의 주관하에 조사된 국제성인역량조사(Programme for the International Assessment of Adult Competencies: PIAAC) 원자료에 내생성을 통제하기 위하여 비모수추정법인 성향점수매칭법(Propensity Score Matching: PSM)을 적용하였다. 비정규직을 처치집단으로 정규직을 대조집단으로 하여 훈련참여 및 훈련의 임금효과를 각각 추정한 결과 비정규직은 정규직에 비해 불리한 훈련기회에 직면하였고 훈련의 임금효과는 정규직에서는 유의하지 않았으나 비정규직에서는 훈련이 임금에 유의한 정의 효과를 보였다. 이러한 분석결과는 비정규직의 저숙련 함정 극복을 위한 정부개입의 근거를 제공하며 비정규직에 대한 훈련기회 확대가 미취업과 정규직을 잇는 가교로써 비정규직이 기능할 가능성을 보여준다.

• Safety and Health at Work
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• 제6권4호
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• pp.345-352
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• 2015

Background: Goal-oriented communication of risk of hazards is necessary in order to reduce risk of workers' exposure to chemicals. Adequate training of workers and enterprise priority setting are essential elements. Cleaning enterprises have many challenges and the existing paradigms influence the risk levels of these enterprises. Methods: Information on organization and enterprises' prioritization in training programs was gathered from cleaning enterprises. A measure of enterprises' conceptual level of importance of chemical health hazards and a model for working out the risk index (RI) indicating enterprises' conceptual risk level was established and used to categorize the enterprises. Results: In 72.3% of cases, training takes place concurrently with task performances and in 67.4% experienced workers conduct the trainings. There is disparity between employers' opinion on competence level of the workers and reality. Lower conceptual level of importance was observed for cleaning enterprises of different sizes compared with regional safety delegates and occupational hygienists. Risk index values show no difference in risk level between small and large enterprises. Conclusion: Training of cleaning workers lacks the prerequisite for suitability and effectiveness to counter risks of chemical health hazards. There is dereliction of duty by management in the sector resulting in a lack of competence among the cleaning workers. Instituting acceptable easily attainable safety competence level for cleaners will conduce to risk reduction, and enforcement of attainment of the competence level would be a positive step.

• 국제학술발표논문집
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• The 9th International Conference on Construction Engineering and Project Management
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• pp.1187-1193
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• 2022

A construction site is a highly complex and constantly changing environment, where hazardous areas are difficult to detect if workers lack sufficient knowledge and awareness. Thus, frequent worker safety training is required. Numerous studies on using virtual reality (VR) for safety training were published. While they demonstrate the potential for improving the skills necessary to avoid accidents in the construction industry, they remain difficult to apply at actual construction sites. VR requires specialized hardware and software, limiting workers' access and restricting workers' participation in training sessions. As a result, this paper proposes multiple platforms for immersive virtual reality safety training (VRMP) based on Industry Foundation Classes (IFC) and web technologies such as immersive web (WebXR). The VRMP is compatible with mobile and desktop devices currently by workers and demonstrates scenario models familiar to workers. Also, it reduces development time by utilizing Building Information Models (BIM). Additionally, The VRMP collects data from workers in a virtual environment to assess each worker's safety level, assisting workers in effectively and comfortably gaining a better understanding and raising their awareness. This paper develops a case study based on the VRPM in order to assess its effectiveness.

• The Journal of Asian Finance, Economics and Business
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• 제8권4호
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• pp.673-685
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• 2021

This study aims to determine theoretically the best workers layoff/training strategy that entrepreneurs should apply to manage the COVID-19 crisis successfully. It also examines the impacts of the Saudi government's emergency measures on firm performance. The paper develops a theoretical framework in which the optimal control technics is applied to model the entrepreneur's hiring, layoff, and training behaviors. The results show that, during the current COVID-19 pandemic, the entrepreneur should first lay off the less productive workers to reduce labor costs. As more and more inefficient workers quit and profit increases, the entrepreneur starts expanding his activity and training workers. In the long run, only the training activity allows the firm efficiency to grow at a constant rate. This finding suggests that the key to long-run economic recovery in Saudi Arabia will rely on training, innovation, and adaptability to the new digital environment. The paper also shows that the Saudi government initiative of covering 60% of salaries for the small- and medium-sized entrepreneurs during the COVID-19 pandemic will enhance training activities in small- and medium-sized enterprises and improve their efficiency in both the short and long run. This policy will also prevent Saudi entrepreneurs from laying off half of their staff.

• 국제학술발표논문집
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• The 8th International Conference on Construction Engineering and Project Management
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• pp.188-197
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• 2020

Due to hazardous working environments at complex, unstructured, and dynamic construction sites, workers frequently face potential safety and health risks throughout the construction process. In this regard, addressing safety challenges remains one of the top priorities. Construction workers' ability to identify and assess risks is acquired through training, which is one of the primary key factors to determine their safety and wellbeing in hazardous working environments. As such, safety managers constantly focus on the effectiveness of the training materials provided to the workers. However, the construction workers are considerably at greater risk of injuries and fatalities compared to the workers in other industries. In this regard, further studies are required to build up a body of knowledge on the conventional safety training approaches as well as their evaluation techniques in order to boost up the adoption by the practitioners in a widespread manner. This paper provides a systematic review of the current safety training approaches and the various techniques for measuring their effectiveness. The attributes of the current safety training methods for construction workers and their evaluation techniques are identified and analyzed. Results indicated that: 1) immersive environment-based training methods are effective than the traditional safety training methods; 2) this effectiveness can be empirically supported by evaluation strategies, but the current techniques are subjective, intrusive, and error-prone. This research offers fresh opportunities to investigate the training strategies by objectively monitoring the physiological responses of construction crews. The results of this study can be used by researchers and practitioners to identify and determine optimal safety training programs that could potentially become ubiquitous in the construction industry.

• 대한안전경영과학회지
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• 제13권2호
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• pp.9-18
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• 2011

Daily workers in construction sites rarely receive the benefit of systematic safety and health training as they are required to move from one construction site to another in response to the start, completion, and repetition of construction works. Also, small- to medium-sized construction sites often lack the capacity to train their workers. Therefore, as in the advanced countries, basic OSH training sheme for construction workers should be conducted in the industrial-level, rather than in individual workplace-level, to make the training more effective. By doing so, only workers with the basic safety training will be able to engage in construction works. Consequently, accidents in the construction industry will decrease, as workers themselves who are at the forefront of the construction worksites are empowered to play the central role in accident prevention activities.

• 대한인간공학회지
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• 제33권1호
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• pp.49-58
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• 2014

Objective: The aim of this study is to enhance the efficiency of education and training through application and management of 'Transfer of Training' in nuclear power plants. Background: Despite the sophistication and standardization of job-related skills and techniques of workers, accidents/incidents keep taking place due to human errors and unsafe actions and behaviors, which translates into the necessity to review and examine the effectiveness and influence of education and training on the workers of nuclear power plants. Method/Results: This study drew the factors of 'Transfer of Training' through a review on the preceding studies and document research. In addition, through expert examination, this study explored the expected effects and possibility of application when managing the influencing factors of 'Transfer of Training' in nuclear power plants. And lastly, management priority order for nuclear power plants was drawn through an AHP analysis. Conclusion: Among the 'Transfer of Training' factors, the training design factor was the most important. In addition, the design of the training and transfer and goal setting showed a high degree of importance among the influencing factors. Application: The management of 'Transfer of Training' in nuclear power plants enhances the capability of workers and improves the operational integrity of nuclear power plants.

• 한국콘텐츠학회논문지
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• 제16권9호
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• pp.349-361
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• 2016

최근 급격하게 증가하는 성폭력 피해자 지원을 위한 전문인력 양성 교육 콘텐츠 개발의 필요성이 시급한 시점이다. 이에 본 연구는 (1) 성폭력 피해자 지원 종사 인력에 대한 교육프로그램의 현황을 조사하고, (2)종사자 19명을 대상으로 포커스 그룹 인터뷰를 실시하여 교육 내용의 요구에 대해 심층적으로 조사하고, (3) 이를 바탕으로 설문을 개발하여 전국의 종사자 800명을 대상으로 설문조사를 실시하였고, (4) 성폭력 분야 전문가 20명을 대상으로 양성교육 주제와 방법에 대해 델파이 조사를 실시하였다. 종사자 설문조사결과 내담자의 특수성에 대한 이해와 다학제적 접근의 훈련 및 기본교육의 강화가 가장 필요한 것으로 나타났으며, 전문가 델파이 조사에서는 상담기술과 피해자 심리이해 및 정서적 지원에 대한 교육이 필요성이 제기되었다. 이를 바탕으로 다양한 집단의 피해자 유형과 특성을 고려한 맞춤형 지원서비스를 제공할 수 있는 전문 인력의 양성을 위한 교육 프로그램 콘텐츠를 제언하였다.

• 노동경제논집
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• 제36권1호
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• pp.63-91
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• 2013

본 연구에서는 경제활동인구 부가조사 자료를 이용하여 비정규직의 세부유형별로 직업훈련의 임금 및 고영안정성 효과를 분석하였다. 성향점수매칭방법을 통하여 선택 편의가 없는 처치효과의 추정치를 구하여 분석한 결과, 정규직의 훈련에 따른 임금효과는 4.2%로 비정규직 가운데 유의하게 나타난 기간제 근로의 2.7%보다 훨씬 높게 나타났다. 통제된 데이터를 기반으로 로지스틱 회귀분석을 이용하여 정규직의 정규직 유지를 분석한 결과, 훈련참여 여부는 통계적으로 유의하지 않았으나 훈련시간은 유의하게 나타났으며, 비정규직의 정규직 전환의 경우에는 기간제 근로에서만 훈련참여 여부 및 훈련시간 모두 유의하게 나타났다. 비정규직 유형 중 기간제가 직업훈련의 임금이나 고용효과 모두에서 긍정적으로 나타난 결과는 정규직과 유사하게 사용자와 피고용인의 관계가 다른 비정규직 유형에 비해 보다 명확하기 때문인 것으로 해석된다.