• Title/Summary/Keyword: work role

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The Relationships of Role-Conflict and Role-Overload, Coping Strategies, and Stress Response of Clerical Workers (사무직 근로자의 역할 관련 스트레스 요인과 대처전략, 스트레스 반응간의 관계)

  • Kim, Jeong Hee;Kim, Souk Young
    • Korean Journal of Occupational Health Nursing
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    • v.8 no.1
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    • pp.56-67
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    • 1999
  • This study was designed to identify the relationships of role-conflict and role-overload, coping strategies, and stress response of clerical workers. The subjects were 115 clerical workers from two company. The instruments were the role-conflict and role-overload scale developed by Lee(1989), coping scale developed by Latack(1986), and the stress response scale developed by Chang(1993). Analysis of data was done by descriptive statistics, Cronbach's $\alpha$, Pearson correlation coefficietnt, ANOVA. The results of this study were summarized as follows ; 1. The average score for the level of stress response was $83.6({\pm}9.1)$. The high risk stress group was 86.1% of the clerical workers, the latent stress group members was 13.9%, and healthy group was 0%. The overall stress level was very high. 2. Considering the coping strategies by sociodemographic factors, the use of control coping strategies showed significant differences by work-time. The use of symptom management coping strategies showed significant differences by sex, age, married status, year of career, pay, and type of work. The organizational coping strategies showed significant differences by year of education and type of work. 3. The clerical workers who had worked below 44 hours per week complained significantly lower stress response(F=4.942, p<.05). 4. Above 65% of all respondents answered that they needed all of organizational level coping strategies. 5. The role-confilct positively related to escape and organizational level coping strategies(r=.562, r=.495, p<.05). The role-overload didn't related to individual level coping strategies, but positively related to organizational level coping strategies(r=.320, p<.05). 6. The control coping strategies and the escape coping strategies positively related to symptom management, organizational level coping strategies(r=.409, r=.324, r=.316, r=.339, p<.05). 7. The relationship between role-related stress and stress response revealed positive correlation(r=.482, r=.431, p<.05), and the relationship between stress response and control, symptom management coping strategies revealed negative cor-relation(r=-.3204, r=-.3146, p<.05). In conclusion, this study revealed that relationship of role related stress, coping strategies, stress response was statistically significant. The result of this study support that coping strategies vary across situation of stress. Based on survey results, future studies should consider coping strategies in specific stress situation and concept of symptom management coping strategy. Also organizational or training interventions could be developed and initiate to help to increase the use of adaptive coping strategies in light of individual and situational differences.

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The Effects of Elderly Care Facility Social Workers' Work Environment and Personal Tendencies on Their Exhaustion (노인요양시설 사회복지사의 직무환경과 개인적 성향이 소진에 미치는 영향)

  • Hong, Suk ja;Seo, Sang Bum
    • Korean Journal of Social Welfare Studies
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    • v.42 no.4
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    • pp.187-216
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    • 2011
  • This study examined the effects of elderly care facility social workers' work environment (role conflict, role ambiguity, role overload, and adequacy of the reward system) and personal tendency (emotional empathy, cognitive empathy, external attribution, and internal attribution) on their burnout (emotional burnout, low personal achievement, and depersonalization about clients) and suggested strategies for preventing burnout in social workers at elderly care facilities. For this purpose, we conducted a questionnaire survey of social workers working at institutions designated as elderly long-term care facilities and collected a total of 312 questionnaires. According to the results of analyzing the data using a structural equation model, among the sub-factors of work environment, role ambiguity had a significant positive effect on low personal achievement and depersonalization about clients, role conflict on emotional burnout, and role overload on depersonalization about clients. Among the sub-factors of personal tendency, cognitive empathy and internal attribution had a significant negative effect on low personal achievement, and external attribution had a significant positive effect on emotional burnout and depersonalization about clients. This study is meaningful in that it illuminated social workers' burnout not only from the aspect of work environment but also from that of personal tendency.

The effect of techno-overload and techno-invasion on work-family conflict: mediating effect of psychological detachment and moderating effect of leader-member exchange (테크노 과중과 테크노 침해가 일-가정 갈등에 미치는 영향: 일로부터의 심리적 분리의 매개 효과 및 상사-부하 교환관계의 조절 효과를 중심으로)

  • Se-Hwan An ;Dong-Gun Park
    • Korean Journal of Culture and Social Issue
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    • v.23 no.2
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    • pp.97-129
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    • 2017
  • The purpose of this study was to investigate the influence of techno-overload and techno-invasion on work-family conflict and the mediating role of psychological detachment from work to techno-overload and techno-invasion. In addition, this study examined the moderating role of leader-member exchange in the relationship between techno-overload, techno-invasion and psychological detachment from work. The results from 306 participants provided evidence that (1) techono-invasion was negatively related to psychological detachment from work, (2) psychological detachment from work was negatively related to work-family conflict, (3) psychological detachment from work partially mediated the relationship between techno-invasion and work-family conflict (4) leader-member exchange moderated the relationship between techno-invasion and psychological detachment from work. Based on the results, implications of these findings, limitations, and future research were dicussed in general discussion.

A Study on Related Variables of University Students' Coping Behavior Concerning Job-searching Problems (대학생의 취업대처행동에 영향을 미치는 관련 변인의 탐색 - 사회인구학적 변인과 개인내적 변인을 중심으로)

  • Kim Kyung-Hwa;Min Ha-Yeoung
    • Journal of Families and Better Life
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    • v.24 no.3 s.81
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    • pp.73-82
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    • 2006
  • The purpose of this study was to investigate the related variables of university students' coping behavior concerning job-searching problems. The subjects were 436 senior students (212 men and 224 women) enrolled in a university in Gyeongbuk Province. Survey questionnaires were used to measure undergraduate students' coping behavior concerning job-searching problems, work commitment, their will to accept downward employment, sex role identity, grade, sex, perceived SES, and major. Data were analyzed by means, standard deviations, t-test, one-way ANOVA, Scheffe' test, and regression. Results are summarized as follows: (1) Male students' level of active and supportive coping behavior was higher than female students'. Male students' level of evasive coping behavior was lower than female students'. Students who perceive their economic condition as negative were higher in active and supportive coping behavior and lower in evasive coping behavior than the students who perceive their economic condition as positive. (2) The students who were strong in work commitment were higher in active coping behavior, and lower in evasive coping behavior than those who were not. (3) The students who were willing to accept downward employment were higher in active coping behavior than those who were not.(4) The students' coping behavior concerning job-searching problems differed according to their sex role identity. (5) Work commitment and sex role identity were influential variables on university students' job-coping behavior.

Factors Related with Job Satisfaction in Workers - Through the Application of NIOSH Job Stress Model - (직장인의 직무만족도 관련요인 분석 - NIOSH의 직무스트레스 모형을 적용하여 -)

  • Kim, Soon-Lae;Lee, Bok-Im;Lee, Jong-Eun;Rhee, Kyung-Yong;Jung, Hye-Sun
    • Research in Community and Public Health Nursing
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    • v.14 no.2
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    • pp.190-199
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    • 2003
  • This study was conducted to determine the factors affecting job satisfaction in workers by using the Job Stress Model proposed by the National Institute for Occupational Safety and Health (NIOSH). Data were collected from December 1 to December 30, 1999. The subjects were 2,133 workers employed at 155 work sites, who were examined using NIOSH Job Stress questionnaire translated by the Korea Occupational Safety ${\pounds}|$ Health Academy and Occupational Safety ${\pounds}|$ Health Research Institute. SAS/PC program was used for statistical analysis using descriptive analysis. Pearson's correlation coefficient, ANOVA, and Stepwise multiple regression analysis. The results of this study were as follows. 1. According to general characteristics of the subjects, job satisfaction was high in those with less number of children. 2. By work condition, job satisfaction was higher in those who were working in a permanent job position, were working with regular time basis than with shift basis, were working in regular shift hours than in changing shift hours, were working for a short period, and were working less hours and overtime works per week. 3. In terms of physical work environment, job satisfaction was significantly related to 10 physical environmental factors. In other words, job satisfaction was high in workers who were working in an environment with no noise, bright light, temperature adjusted to an appropriate level during summer and winter, humidity adjusted to an appropriate level. well ventilation, clean air, no exposure to hazardous substance during work hour, overall pleasant work environment and not crowded work space. 4. By work-related factors, job satisfaction was high in those with less ambiguity about future job and role, high job control/autonomy, and less workload. On the other hand, job satisfaction was low in those with little utilization of competencies, and much role conflict at work and workload. 5. As for the relationships between job satisfaction and the non-work related factors, job satisfaction was high in workers who were volunteering at different organizations or active in religious activities for 5-10 hours per week. 6. In the relationships between job satisfaction and buffering factors, significantly positive correlations were found between job satisfaction and factors such as support by direct superior, support by peers, and support by spouse, friend and family. 7. There were nine factors that affected job satisfaction in the workers: age, number of children, work hours per week, noise, temperature at the work site during summer, uncomfortable physical environment, role ambiguity, role conflict, ambiguity in job future, work load, no utilization of competencies and social support from direct supervisor. These nine factors accounted for 26% of the total variance in the multiple regression analysis. In conclusion. the following are proposed based on the results of this study. 1. The most important physical environmental factors affecting job satisfaction in workers were noise, role ambiguity, and work load, suggesting a need to develop strategies or programs to manage these factors at work sites. 2. A support system that could promote job satisfaction is needed by emphasizing the roles of occupational health nurses who may be stationed at work sites and manage the factors that could generate job stress. 3. Job satisfaction is one of the three acute responses to stress proposed in NIOSH job stress model (job satisfaction. physical discomfort and industrial accidents). Therefore, further studies need to be conducted on the other two issues.

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ANOVA Analysis on the Role Perception by Work Characteristics of Female Police Officers (여성경찰관의 근무특성에 따른 역할인식차이에 관한 ANOVA분석 - 수사분야 등 경찰목표 달성을 위한 역할 중심으로 -)

  • Kim, Tae-Gon
    • The Journal of the Korea Contents Association
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    • v.9 no.10
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    • pp.360-367
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    • 2009
  • This study has aimed at establishing of the new administration scheme related to the goal of police like the investigation division through analyses of differences on the role perception of female police officers. In a related matter, work characteristics include ranks, working areas, working priods and the dependent variables of the role perception of female police officers are composed of 3 items like task role, group maintenance role and individual role. As a result, the differences by ranks, working areas, working priods that were analyzed by using one-way ANOVA showed significant differences in the each dependent variables. The results showed that the female police officers whose ranks were higher, who had been employed longer, and whose working areas were places where the cases occurred a lot more showed great point in mean value not only on task role but also on group maintenance role. The result of the study suggests a direction to achieve the best efficacy of police duties such as a criminal investigation, the prevention of crime and presents an useful indication to redefine the role.

A Comprehensive Approach to Model Development -The Effect of U.S. Retail Employees' Work Experiences on Job Performance, Job Satisfaction, and Retail Career Intention- (연구모델 개발의 포괄적 접근 -미국 소매업 종사자의 직무 경험이 소매업 직업 성과와 직업 만족 그리고 소매업 직업 선택의도에 미치는 영향-)

  • Kim, Hae-Jung;Crutsinger, Christy;Knight, Dee
    • Journal of the Korean Society of Clothing and Textiles
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    • v.29 no.12 s.148
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    • pp.1571-1581
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    • 2005
  • In a highly competitive marketplace, U.S. retailers are challenged to attract, recruit, and retain a skilled workforce. The purpose of our research was to examine the impact of young retail employees' work experiences on their job performance, job satisfaction, and career intention using a comprehensive approach to model development. The model was developed in three phases over a four-year period using both qualitative and quantitative methodologies. During Phase 1, we conducted focus group interviews to guide the development of the questionnaire. Work experience was initially operationalized as role conflict, role ambiguity, supervisory support, and work involvement. Using a student sample(n=470) from U.S. universities, we employed multiple regression to determine the significance of relationships between their work experience, job satisfaction, and retail career intention. During Phase 2, we expanded our investigation to include retail work experiences of teens employed while they were in high school. The teen sample(n=898) was drawn from students enrolled in work-study programs in 16 U.S. high schools, and data were analyzed using structural equation modeling (hereafter SEM). During Phase 3, we expanded our model to include two new variables, job characteristics and job performance. Based on a national sample(n=803) of U.S. university students, we employed SEM to holistically determine if retail employees' work experience impacted their job performance, job satisfaction, and retail career intention. During each phase, job satisfaction consistently was the superior antecedent of retail career intention. Among the work experience variables, supervisory support had a positive impact on job satisfaction, while role conflict, role ambiguity, and work involvement exhibited inconsistent effects on job outcomes. The strong relationship between job satisfaction and retail career intention should make job satisfaction a priority for retailers.

Work-order System for Make-to-orders (수주 산업에서의 작업지시 시스템)

  • Mok, Hak-Soo;Shin, Hyun-Chang
    • IE interfaces
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    • v.11 no.2
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    • pp.177-190
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    • 1998
  • The work-order performs an important role in make-to-order production. The development of work-order system in this production is more complex than work-order system in planing production. To construct work-order system, load of directors for work-order must be decreased, and production management between scheduling of master plan and current workshop conditions must be considered. In this study, we grasped troubles in present work-order system and flows of information for work order. Using these results are made database schemas and data flow diagrams for effective development of work-order system. And then, for successful establishment of work-order system and actual use of directors, we considered systematic and easy user-interface. For a case study, development procedures of work-order system are presented for plant factory.

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The Relationship between Firefighters' Work Demand and Work-related Musculoskeletal Disorders: The Moderating Role of Task Characteristics

  • Kodom-Wiredu, Justice K.
    • Safety and Health at Work
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    • v.10 no.1
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    • pp.61-66
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    • 2019
  • Background: Emergency workers such as firefighters are cataloged within the most demanding and injurious professions globally. Considering the health and safety implications in firefighting, a lot of research needs to be conducted to examine how firefighters' task characteristics and their work demand influence the development of work-related musculoskeletal disorders (WMSDs). This study therefore examines how the task characteristics of firefighters moderates the relationship between their work demand and the development of WMSDs. Methods: Convenient sampling was employed to select 320 firefighters in the Greater Accra region of Ghana. Data were analyzed using descriptive statistics, correlation, and regression. Results: The findings revealed that work demand and task characteristics have significant positive effects on WMSDs. Again, the task characteristics of firefighters moderates the relationship between their work demand and WMSDs. Conclusion: Since the study shows that task characteristics influences the relationship between work demand and WMSDs, it is vital for managers to constantly modify the nature of tasks performed by and work demand of emergency workers to minimize the development of WMSDs and other industrial health complications.

The Influences of Variables Related to Family and Employment on Work·Family Spillover in Working Wives with Children (가족 및 직업관련 변수가 유자녀 취업주부의 일·가족 전이에 미치는 영향)

  • Jang, Yoon-Ok;Jeong, Seo-Leen
    • Journal of Families and Better Life
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    • v.30 no.5
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    • pp.75-88
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    • 2012
  • The purpose of this study was to investigate the influences of variables related to family and employment on work family spillover in working wives with children. Korean Longitudinal Survey of Women & Families(KLoWF; 2008) of Korea Women's Development Institute was used in this study. The subjects of this study were 733 working wives with children. For data analysis Cronbach ${\alpha}$, and multiple regression were performed. The results show that, first, among variables related to family, family role awareness and marital satisfaction influence on work-family negative spillover, and values on familism and husband's weekends housework hour influence on family-work negative spillover in working wives with children. Second, among variables related to employment, career satisfaction, wife's weekly working hour, husband's perception on employment of wife and sexual discrimination influence on work-family negative spillover, and career satisfaction, husband's perception on employment of wife, employment stability, husband's monthly income and husband's weekly working hour influence on family-work negative spillover in working wives with children. Third, among variables related to family and employment, wife's weekly working hour, family role awareness, marital satisfaction husband's perception on employment of wive, husband's weekly working hour, and career satisfaction influence on work-family negative spillover, and values on familism and wife's weekly working hour influence on family-work negative spillover in working wives with children.