• Journal of Korean Society for Quality Management
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• v.28 no.3
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• pp.133-144
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• 2000

Many organizations have developed their own information systems not only for internal efficiency but also for effectiveness of external customer services. One of the most effective service tools for their customers is the use of information technology. The web technology is rapidly becoming one of the most effective tools for online customer services. In order to gain competitive edge, organizations must have effective web site planning methods for their customer service. A study on traditional information systems planning methodologies has been conducted and they are compared with web site planning techniques. Cases of web sites in order to Improve customer relationship are analyzed. finally, a new conceptual framework for web site planning strategy for e-CRM is proposed in this paper. In order to support effective web site planning, online customer contact points and online service activities are defined and classified as several stages. And, web site strategies corresponding to each customer service activities are developed and proposed, With this framework, organizations can build competitive web strategies for improving their online customer relationships, thereby increasing customer satisfaction.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.3
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• pp.33-46
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• 2009

Since the e-government has been established, a significant portion of governmental business processes is conducted on the web. There are a large amount of records which are used and maintained only on the web. However, although the web-based governmental records have a great value as national strategic resources and cultural heritages, there is no practical management activity for them. In this context the study discusses the necessity of web-based records information management policies and explores problems of web-based records management policies. As a case study, TNA in the UK and NARA in the US are discussed. Also, the National Archives of Korea and the Presidential Archives are explored. Furthermore, a comparative analysis is conducted against these four cases. Based on the discussion, as a result, the study presents feasible solutions to web-based records management policies in terms of law, system and technology.

• Journal of the Korean Data and Information Science Society
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• v.15 no.2
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• pp.317-329
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• 2004

The Web log has caught much attraction for tracing of customer activity. So many researches have been carried on it. As a result, Web log analysis solutions has been developed and launched lately. It has been in the spotlight to the website administrators and people in practical marketing business. In this paper, we made an analysis on the various behavior patterns of customers in cooperation with SAS/AF and SCL modules, based on development of GUI from SAS package for disposal of statistical data.

• The Journal of Korean Association of Computer Education
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• v.6 no.2
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• pp.107-120
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• 2003

In Web Based Instruction, as evaluation of learning process means individual student's learning activity, it demands data on learning time, pattern, participation, environment in a specific learning contents. The purpose of this paper is to reflect analysis results of individual student's learning status in achievement evaluation using the most suitable web log mining to settle evaluation problem of learning process, an issue in web based instruction. The contents and results of this study are as following. First, conformity item for learning status analysis is determined and web log data preprocessing is executed. Second, on the basis of web log data, I construct student's database and analyze learning status using data mining techniques.

• Journal of The Korean Association of Information Education
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• v.19 no.3
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• pp.345-360
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• 2015

This study was designed to implement Activity-Orientated Career Education for college students, using the web-based interface. A draft web interface was designed by Rapid Prototyping and was thereafter taken to experts to review and determine the designs, in order to achieve the purpose of the study. Firstly, the sequence of activities of career education was run in accordance with the systematic order of Action Learning, in order to understand the overall design direction. Secondly, the design of the study may result in virtuous cycle-to-cycle. According to two major design directions, on the learning environment platform, the interface consisted of, knowing who I am; knowing who others think I am, knowing the job world; career decisions; career action plans; action planning; individual and co-evaluation; reflection; etc. These steps were designed to be implemented in accordance with strong interactivity of Wiki and Web 2.0 designs. This study was able to implement career education experiences centered around the activities of students at university, as well as experts, in order to increase the accessibility of Career Based Education on the web.

• The Journal of Korean Association of Computer Education
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• v.6 no.4
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• pp.171-180
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• 2003

The recent paradigm of web-based teaching-learning is changing into a direction that analyzes the learning patterns of learners on the basis of learners' ability, aptitude, request, interest, learning history, activity profile, etc. and provides adaptive environment with individual learners The present study analyzed learners' learning patterns using data on learning activities and developed a personalization system that provides learning environment adapted to individual learners. This study customized in three aspects, which are recommendation of learning path, recommendation of interface and recommendation of interaction, through Web mining. The personalization system developed in this study was proved to be effective in improving individual learners' satisfaction with learning in Web-based teaching-learning environment.

• Information Systems Review
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• v.5 no.2
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• pp.91-108
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• 2003

The number of companies which use Internet and Web grow at an explosive rate and most of them made use of the Web sites for business activity such as publicity, advertising, customer support, and online retailing. However, there are very few empirical studies on web sites evaluation based on theoretical framework. The primary purpose of this study is to evaluate motivational effectiveness of Web sites using the WebMAC Business instrument. In this paper, we introduced a lot of Web sites evaluation studies and several IS studies based on the motivation theory. Web sites evaluation was performed by four motivational factors which include stimulating, meaningful, organized, and easy-to-use. There are significant differences among the industry type about motivational factors. This study identifies areas for improvement of existing Web sites and suggests several guidelines for development of Web sites from the user's perspective.

• Proceedings of the KIEE Conference
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• 2006.07b
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• pp.1147-1148
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• 2006

The increase of exhaust gas which is caused by with the industry activity which follows in the Industrial Revolution of the human being has had an influence on the globe climate system so that causes the problem of the greenhouse effect. As a comprehensive countermeasures, it has been prompted to save energy, build a structure environmentally friendly and use renewable energy sources that are continually replenished by nature-the sun, the wind, the Earth's heat, and plants. In addition, new technologies that turn these fuels into usable forms of energy-most often electricity, but also heat, chemicals or mechanical power have been applied actively to the social infrastructure. Therefore, there should be methods to manage forms of renewable energy effectively and securely. This paper proposes the web-based monitoring system for the wind power system of these methods and introduces the real web-based monitoring system installed in Daegwallyeong.

• Korean Journal of Computational Design and Engineering
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• v.9 no.4
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• pp.361-372
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• 2004

Collaborative and distributed engineering web services are emerging as a viable alternative to the traditional design and engineering process automation. Existing approaches have limitations in supporting long-running engineering transactions, automatic engineering process orchestration and choreography, synchronous and asynchronous conversation, and geometric abstraction for transmission and sharing. In this paper, we present a process-centric engineering web service methodology to overcome these limitations by utilizing BPEL-based (Business Process Execution Language) process templates and coordination broker-based conversation support. This paper discusses the synchronization of engineering web services which can be either peer-centric or process-centric to support long-running engineering transactions and conversation. The process orchestration and choreography broker works as a service dispatching and aggregation mediator for executing process templates, which enables the individual activity or the engineering process to dynamically select and invoke one of the alternative web services through the run-time process brokering. Further, the paper presents how to support collaboration over the running process using conversation policy.

• Journal of The Korean Association of Information Education
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• v.14 no.1
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• pp.13-23
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• 2010

In recent creativity becomes a new request in the knowledge and information age. Robot programming education is an effective teaching method for improvement of creativity. Existing robot programming tools includes text-based or GUI-based development environment. Most of programming tools provide a simple tutorial system without interactive activity for beginners. In this paper, we propose an online robot programming education system based on web2.0, which embedded collaborative code creating tool, interactive tutorial chat and video conference tool to support collaborative code creating via web 2.0. Knowledge sharing tool allows users to share their collaborative source code. Besides, it makes users gained the experience and knowledge of program designing efficiently.