• Journal of Information Technology Services
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• v.4 no.1
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• pp.149-160
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• 2005

Information system outsourcing induces firms to concentrate on the core competence and to improve business value by utilizing specialized information systems outsourcing vendors. However, for those strategic effects, the outsourced information systems should guarantee a certain service level. Now companies are considering to adopt SLA(Service Level Agreement) as a method to check the service level of the outsourced information systems in quantitative terms. On the contrary, customer satisfaction survey supports qualitative analysis, and helps companies to understand the qualitative effects on information system more systematically. Recently, the growing use of the internet makes customer satisfaction survey to be carried out on the web. For that reason, lots of researches related to web survey have been performed. But these researches are just focused on finding out only items to be measured and the effect of web survey. In this paper, based on the service quality research model for information system outsourcing, we formalize and propose a web survey process, a system architecture, and a functional structure for information system outsourcing customer satisfaction survey. Additionally, we provide the implementation results for the web survey systems.

• Journal of the Korean Data and Information Science Society
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• v.16 no.4
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• pp.989-998
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• 2005

The internet survey is more time and cost efficient than the off-line survey. We design and implement a web-based questionnaire generating system for the internet survey. The system guides users to make up a questionnaire step by step. It also generates data code for the statistical packages such as SPSS and SAS when the internet survey has been done.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.61 no.9
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• pp.1249-1259
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• 2012

This paper proposes a Web Based Online Outage Cost Assessment and Information System(WOOCAIS) for power system outage cost assessment. The proposed WOOCAIS is a kind of web based survey method for outage cost assessment. While conventional survey methods have done outage cost assessment based on survey paper lists collected by post mail or visiting customers, the proposed WOOCAIS is a web based online survey operation and assessment system. Therefore, it can curtail expenditure for survey and also is more convenient than conventional method. It will be set up for actual outage cost assessment system of KEPCO in South Korea in the near future. The WOOCAIS will be applied in various research and actual planning and operation areas. First of all, the assessed results may be not only applied as one of objective function for generation system and grid expansion but also operational planning problems in power system.

• 한국데이터정보과학회:학술대회논문집
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• 2006.11a
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• pp.167-180
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• 2006

The statistical survey and analysis is much restricted to time, space and material. The statistical survey and analysis could hardly resume. The statistical survey and analysis is very important to create various and accurate information. The statistical survey and analysis which is not a expert knowledge have many problems in productivity of information, reliability and etc. In this paper, we study the design and Implementation of web-based statistical survey and analysis consulting system which a client meet easily a statistical expert on the web.

• The Journal of Engineering Research
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• v.7 no.1
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• pp.71-78
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• 2005

The nowaday Internet reached in phase that collect ideas of netizens through the Internet now regularly according as offer netizens great many information. In these circumstance, web survey system knows off-line just in on-line the value more do can. However, because participations of many people are important, web survey must be subject that can attract interest of people, and more visual function sees that can lead high hailing degree in active interest and survey more than netizen by offering new interface that provoke interest because is added than uninteresting screen. Therefore, I wish to enhance value still more by doing as can do survey interestingly using web survey system that use flash.

• Communications for Statistical Applications and Methods
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• v.9 no.1
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• pp.39-51
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• 2002

In this paper, we propose a poll system on the interned. This poll system makes use of APM which are useful in web and PC using for a server. These tools are all free to obtain, so we can construct this system with the minimum computing environment and the minimum cost. We mention merits and demerits about interned survey and propose how to overcome using this system, and utilize web log data to get an additional information of panel. Finally, we suggest extensibilities of internet survey and the proposed system

• Journal of Korean Society for Quality Management
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• v.32 no.2
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• pp.93-108
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• 2004

The purpose of this research is to summarize the methodological issues in internet survey and to suggest personalized internet survey system using data mining technique for enhancing the survey quality of internet survey as well as utilizing the benefit of interactive multimedia factors of internet survey. The data mining technique used in this paper is Case Based Reasoning for adopting individual design preference affecting survey quality. For achieving the research purpose, two surveys, pre & post survey, were performed. Pre survey was done for implementing CBR database to find individual index affecting survey quality and post survey was used for measuring the peformance of personalized internet survey system. The result shows that the survey quality of personalized web survey system is better than generalized web survey system.

• Journal of the Korean Data and Information Science Society
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• v.17 no.4
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• pp.1237-1250
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• 2006

In this paper we develop the web-based unified randomized response system for obtaining more reliable response to the sensitive characteristic such as a crime of violence at home, and a bribing and so on. This survey system embody to apply with from the classical to recently research, for example from the Warner's model to the 2-stage model. In addition, our survey system is able to link between the typical and the randomized response system. Finally, our survey system looks into a variation according to various sensitive questions as well as it can be used for a single question.

• Journal of The Korean Association of Information Education
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• v.11 no.1
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• pp.11-19
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• 2007

The 7th education curriculum requires for the aggressive collection and reflection of demands of students, teachers, parents, and local community, necessary for the school operation. In this regard, this study attempts to design and establish the web questionnaire system for the effective school operation. Web-based Survey system, presented in this study, is designed by being divided into administrator(investigator) and respondents, and administrator can manage questionnaires and identify the results by just connecting Internet. In addition, it is designed to do question drawing and statistics in real time within the system without the separate program, by providing file database related to the questions. This system makes the questionnaire survey of school unit easy and fast by being used as a menu in the homepage of school and operated as a single system.

• Journal of Information Technology Services
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• v.8 no.4
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• pp.87-101
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• 2009

The current information system audit merely inspects a web based information system by focusing on checking items that are extracted from structured and information engineering model and object-oriented component model. As a result, the checking item of web contents and design is inadequate. This paper aims to extract audit framework in order to strengthen the audit of web contents and design during the development of the web based information system and to suggest checking items based on audit framework. For this, the web development process and web site evaluation model were studied, compared, and analyzed with the current information system development audit. From a result of the survey, it was found that the adequacy of the suggested audit framework and audit checking items is above the average value. It is believed that the suggested audit framework is helpful for the audit of web based information system.