• Proceedings of the KAIS Fall Conference
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• 2003.11a
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• pp.185-190
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• 2003

Due to the rapid growth of Internet, means of communication with customers in a traditional customer support environment such as telephone calls are being replaced by mainly e-mail in a Web-based customer support system. Although such a Web-based support is efficient and promises potential benefits for firms, including reduced transaction costs, reduced time, and high quality of support, there are some difficulties associated with responding to many types of customer’s inbound e-mails appropriately .As many types of e-mail are received, considerable attention is being paid to methods for increasing the efficiency of managing and responding e-mails. This research proposes an intelligent system for managing customer’s inbound e-mails in organizations by applying case based reasoning technique for responding to various customers' inbound e-mails more effectively. In this approach, a case is represented as a frame-typed data structure corresponding to an inbound e-mail, keywords, and its reply e-mail. In the retrieval procedure, keywords and affinity set is developed to index a case, and then the case is represented as a vector, a case vector. Also, cosines value is calculated to measure the similarity between a new inbound e-mail and the cases in the case base. In the adaptation procedure, we provide several adaptation strategies to adapt and modify the retrieved case. The strategies guide to make an outbound e-mail using product databases, databases for customer support, etc. Additionally, the Web-based system architecture is proposed to implement our methodology. The proposed methodology and system will be helpful for developing more efficient Web-based customer support.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.17 no.9
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• pp.2105-2112
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• 2013

In this paper we implemented a web-based performance monitoring system for web mail server. For this system we derived performance monitoring items and fixed its threshold values for each measuring items. We used the SCOM 2007 server monitoring tool for collecting the performance data of web mail server and Exchange server management pack and server monitoring rules of SCOM 2007 to set the performance analysis parameters. We implemented this performance monitoring system using C# programming based on the ASP.NET framework. This system supports web-based performance report, failure report and resource availability report from the performance analysis results. Therefore the manager can easily detect the failures of web mail server in advance and decrease the number of failure over 60%. Also this system helps manager to minimize the recovery time when the failure occurs.

• Annual Conference on Human and Language Technology
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• 2010.10a
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• pp.81-85
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• 2010

최근에 스마트 폰과 같은 모바일 플랫폼의 사용이 증가함에 따라, 모바일 플랫폼에서 사용자의 편의성을 증대시켜주는 시스템 및 프로그램에 대한 요구 사항이 커지고 있다. 본 논문에서는 한국어 E-mail로부터 회의 등의 일정에 관한 정보를 얻어내는 시스템 구조를 제안하고, 그 중 일정의 시간 정보에 대한 구현 및 성능을 제시한다. 본 논문에서는 일정을 서술하기 위해 필요할 것으로 생각되는 12가지의 정보 유형을 정의하였다. 또한, E-mail의 서술 형태를 개조식으로 서술된 부분과 비개조식으로 서술된 부분으로 분류하고, 개조식으로 서술된 부분에 대하여 시간과 관련된 2가지 정보를 추출 하였다. 실험 결과, 일정의 '시작 시간'에 대한 정보 추출의 경우 F-Measure 90.10% 일정의 '종료 시간'에 대한 정보 추출의 경우 F-Measure 84.07%를 달성하였다.

• Proceedings of the Korea Association of Information Systems Conference
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• 1997.10a
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• pp.697-700
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• 1997

• Journal of the Korean Geophysical Society
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• v.4 no.3
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• pp.145-162
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• 2001

With the rapid advance of internet service and the corresponding migration of service environment from the text-based one to WWW (World Wide Web) environment, the number of internet users is growing rapidly due to its easy usage. Accordingly, usage of internet as services for sending electronic mails to the other patry over the network is becoming increasingly prevalent. Web-based electronic mailing system is comprised of a server and a client The former provides the users with e-mail accounts and services, while the latter serves as a user interface. In other words, it enales those public users who dos not own e-mail accounts on the existing mail server to have an access to hte mailing service through the web. In this paper, we designed a effective web-based electronic mailing system which is based on the internet explorer and linux operating system, which overcomes limitations of the existing e-mail systes and this facilitates the development of a stable e-mail system by being able to avoiding the low system performance due to the bursty characteristics of e-mail messages and the increasing number of users.

• Journal of Digital Contents Society
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• v.8 no.4
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• pp.451-458
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• 2007

In this paper, I developed a method whereby spam mail is automatically blocked through the connection to link URL. The blocking system works as follows. First, the system extracts information of URL linked to electronic mail which was delivered from any server on the internet. Next, the system lets itself be connected to the web pages through this URL. Last, the system blocks the electronic mail if those web pages contain any key word which was defined as a clue to spam mail.

• Journal of Intelligence and Information Systems
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• v.9 no.2
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• pp.121-133
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• 2003

Due to the rapid growth of Internet, means of communication with customers in a traditional customer support environment such as telephone calls are being replaced by mainly e-mail in a Web-based customer support system. Although such a Web-based support is efficient and promises potential benefits for firms, including reduced transaction costs, reduced time, and high quality of support, there are some difficulties associated with responding to many types of customer's inbound e-mails appropriately. As many types of e-mail are received, considerable attention is being paid to methods for increasing the efficiency of managing and responding e-mails. This research proposes an intelligent system for managing customer's inbound e-mails in organizations by applying case based reasoning technique for responding to various customers' inbound e-mails more effectively. In this approach, a case is represented as a frame-typed data structure corresponding to an inbound e-mail, keywords, and its reply e-mail. In the retrieval procedure, keywords and affinity set is developed to index a case, and then the case is represented as a vector, a case vector. Also, cosines value is calculated to measure the similarity between a new inbound e-mail and the cases in the case base. In the adaptation procedure, we provide several adaptation strategies to adapt and modify the retrieved case. The strategies guide to make an outbound e-mail using product databases, databases for customer support, etc. Additionally, the Web-based system architecture is proposed to implement our methodology. The proposed methodology and system will be helpful for developing more efficient Web-based customer support.

• The Transactions of the Korea Information Processing Society
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• v.6 no.10
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• pp.2752-2763
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• 1999

On account of the text based mail system has it's limit to support multimedia applications, GUI based mail system platform was developed to control document flow and automatize information process. The existing mail systems's to transmit data must need additional functions to automate document flow control. The platform of document flow control is deeply related to EDMAS(Electronic document Management System), workflow, Electronic Banking, DMS(Document Management System) automation, so it needs an ability to control proper data and document correctly. To resolve this problems, we are need of browser and engine to design work flow and to control documents flow. In this paper, we develope a mail browser to design document flow by follow user's requirements. This system can generate executive script code for document flow, and we add the function of workflow and process management to automatize the document flow in this system, and then we implement this Data flow engine.

• English Language & Literature Teaching
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• v.13 no.4
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• pp.33-58
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• 2007

The present paper aims at comparing the two modes of CMC - synchronous and asynchronous - in terms of discourse markers used in turn-initial positions. It further attempts to examine the viability and limitations of these two modes of CMC in fostering EFL learners' face-to-face conversation skills. For these purposes, the present study analyzed 33 Korean EFL learners' Web chat and E-mail exchange data. Discourse markers in the participants' Web chat transcripts and those in their E-mail transcripts were identified and then compared in terms of their frequency and functions. The analysis revealed that the participants show difference in their preference for discourse markers depending on the modes of CMC. Also, the functions of discourse markers used for Web chat showed were strikingly different from those for e-mail. Especially, e-mail discourse markers revealed greater discrepancy from the markers in face-to-face conversation. The differences were found to be attributable to the time factor involved with the turn-taking systems of the two modes of CMC, especially the degree of instantaneousness in their turn-taking. Findings suggest that the turn taking skills and discourse marker use in CMC is not applicable to face-to-face conversation contexts. Pedagogical implications are discussed.

• The KIPS Transactions:PartD
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• v.13D no.3 s.106
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• pp.437-444
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• 2006

A chaos cipher system that focuses on the stream cipher system has a demerit that the longer the text is, the slower the speed of the encryption and description and the transmission and reception. On this study, we designed the cipher web mail system showing much better capabilities than the existing web mail system as the text is longer. In the embodiment of the cipher web mail system, we developed the key stream, the encryption and description of the text and the inside and outside mail viewer and so on. After the efficiency test, it was valued high in the respect of the speed of the encryption and description and the transmission and reception. And it made up for the defect of the stream cipher system. We expect that we can use it through the persistent applied study in the server system security, the file security, the security of the internet information, the protection of the e-commerce system information and other fields based on the cipher technique as the wide use cipher system that can replace the block cipher system.