• 대한안전경영과학회지
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• 제13권2호
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• pp.243-249
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• 2011

The purpose of the study was to improve of performance for Magnetic Resonance Imaging (MRI) examination in the department of radiology. It was performed DMAIC (Define, Measure, Analyze, Improve, and Control). In the stage of definition, The fifth kinds of CTQ (critical to quality) by the kindness, the waiting time, the examination explanation, the waiting time and the waiting environment were selected by voice of customer. In the stage of measurement, the performed examinations and the reservation waiting time were measured each 1.77 and 1.69 sigma. In the stage of analysis, the potential key causes were determined the limited working hours and the difference of examination time of various entries. In the stage of improvement, MRI were performed with the operating system of 24 hours examination and the optimization of the difference of examination time by among of 30 minutes, 40 minutes, 50 minutes. Finally, the number of examinations and reserved waiting days were measured by each 3.17 and 1.71 sigma in the control stage.

• 한국병원경영학회지
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• 제16권1호
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• pp.77-100
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• 2011

The purpose of this study is to the improvement of general hospital outpatients waiting time using Theory Of Constraints(TOC) methodology and to the development of a Reception Desk in general hospital. This study is to provide decision-making guidelines for hospital managers and to provide feedback for the efficiency of job process. The target people of the study are outpatients and Cashiers on Chungnam national university hospital in Daejeon. The methods of study are summarized as follows. First, The team managers from a Reception Desk group were appointed. This team managers have the adjustment authority to the Outpatients schedule of doctor and Cashier members. Second, The consolidation of the general Reception desk and special inspection the Reception Desk. A movement line and waiting time of patients were simple and fast to accept. As a result of study, it shows that the TOC is the method for a job process and waiting time improvement, patients' satisfaction increase and we need an objective measurement indexes in the medical treatment industry.

• 산업공학
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• 제20권2호
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• pp.112-120
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• 2007

As the market rapidly changes, the speed of new product development is highlighted as a critical element which determines the success of firms. While firms endeavor to accelerate the development speed, frequent iterations in a development process hinders the effort of acceleration. For this reason, many previous researches tried to find the optimal structure of the development process which minimizes the number of iterations. However, such researches have a limitation in that they can be applied to only a single-project environment. In a multi-project environment, waiting time induced by lack of resources also delays the process as well as the iterations do. In this paper, we propose dynamic sequencing method focusing on both iterations and waiting time for reducing the durations of development projects in a multi-project environment. This method reduces the waiting time by changing the sequence of development tasks according to the states of resources. While the method incurs additional iterations, they are expected to be offset by the reduced waiting time. The results of simulation show that the dynamic sequencing method dramatically improves the efficiency of a development process. Especially, the improvement is more salient as projects are more crowded and the process is more unbalanced. This method gives a new insight in researches on managing multiple development projects.

• International Journal of Internet, Broadcasting and Communication
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• 제15권4호
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• pp.342-350
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• 2023

The purpose of this study is to find out how the perceived waiting time of viewers of e-sports games affects negative emotions and how these negative emotions affect viewing satisfaction, viewing attitude, and continuous viewing intention. To achieve the purpose of this study, 200 viewers who watched e-sports games more than two to three times were targeted. 197 copies were selected as the final valid sample after excluding three of the collected questionnaires that showed unfaithful answers. For data processing methods, confirmatory factor analysis, reliability analysis, and structural equation model analysis were conducted using SPSS 27 and AMOS 25. Through this, the following results were obtained. First, it was found that the perceived waiting time of the viewer had a significant effect on the viewers' negative emotions in the event of a game pause. Second, viewers' negative emotions were found to have a significant effect on viewing attitudes, but not on viewing satisfaction. Third, it was found that viewing attitude had a significant effect on viewing satisfaction and continuous viewing intention. Fourth, it was found that viewing satisfaction had a significant effect on continuous viewing intention. In other words, the more acceptable and shorter the perceived waiting time due to the suspension of the game pause, the lower the negative emotions of the viewers, and the negative emotions of the viewers ultimately affect the intention to continue watching through viewing attitude and viewing satisfaction.

• 한국지능시스템학회논문지
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• 제10권4호
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• pp.330-337
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• 2000

본 논문은 10개 교차로를 연동제어를 할 수 있는 새로운 교통체제 개념을 제안한다. 예를 들어서 오늘 야구경기가 8시경에 열린다고 하면 야구경기가 시작하기 전 1 시간 혹은 1시간 혹은 1시간 30분전에 교통량이 증가할 것이다. 이럴 때에는 아무리 우수한 전자 신호등 시스템도 최적녹색시간을 예측할 수 없다. 그러므로, 본 논문에서는 평균 승용차 대기시간을 최소화하고 평균 주행속도를 향상하기 위해서 퍼지규칙 및 신경망을 이용한다. 모의실험결과 제안된 연동 녹색시간이 연동 녹색 시간을 고려하지 않은 전자신호등보다 평균 승용차 대기시간을 줄일 수 있음을 입증했다.

• 산업경영시스템학회지
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• 제21권48호
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• pp.223-232
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• 1998

In order to improve the hospital service quality, some hospitals try to reduce the outpatients' waiting time in the hospital. One of the dissatisfied service items at the hospital is the long waiting time to take the prescribed medicine. In most cases, the smaller the number of pharmacists, the longer could be the waiting time. The suggestion of criteria for optimal allocation of appropriate number of pharmacists must be very important to manage the hospital pharmacy. In this paper, we suggest the method to figure out appropriate number of pharmacists through the real situation study at the Sampling Medical Center Pharmacy. We present the simulation study results using the simulation package ARENA and the analysis of statistical distribution of the arriving prescriptions. The result of this research could be applied to the other service business to figure out the optimal allocation of available human resources and to do the job analysis for better service quality.

• 한국항해항만학회지
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• 제46권4호
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• pp.344-350
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• 2022

물동량의 증가로 인해 컨테이너 터미널의 혼잡도가 높아지고 있고 이에 따른 장치장 및 게이트에서의 반출입 차량의 대기시간이 큰 폭으로 길어지고 있어 차량 운용 및 항만 운영 비효율이 극심한 상태이다. 이러한 문제 해결을 위해 부산항의 경우, 항만 공사 및 터미널 측에서 반출입 차량 예약시스템(VBS), 터미널 차량 혼잡도 정보, 예상 작업 처리 시간 정보 등을 서비스하고 있지만 실제 대기시간과 상이한 경우가 있어 가시적인 효과는 여전히 미흡한 실정이다. 따라서 이러한 문제를 해결하기 위한 기초자료로써 본 연구에서는 부산 신항의 컨테이너반출입 정보를 활용하여 딥러닝 기반의 반출입 차량 평균 대기시간 예측 모형을 제시하였다. 실제 평균 대기시간과의 비교를 통해 예측률을 검증한 결과 제시한 예측 모형이 높은 예측률을 보이는 것을 확인하였다.

• 한국항만경제학회지
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• 제25권4호
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• pp.183-202
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• 2009

본 연구는 1단계로 우리나라 무역항의 대기비용을 장기기회비용관점에서 산정하였다. 2단계로 이를 활용한 선박당 평균 대기비용을 활용하여 항만의 서비스 수준을 평가하는 방법을 제시하였다. 항만대기비용은 사회적 비용을 반영하기 때문에 특정 항만의 시설확충여부에 대한 의사결정지원 정보이지만 서비스지표로는 활용되기 어렵다. 또한 대기척수비율이나 대기시간비율도 시간기준의 양적 측면만을 반영한 불충분한 지표였다. 그러나 본 연구에서 제시한 선박당 평균대기비용은 대기시간과 선박 및 화물의 경제적 가치 손실을 동시에 반영하는 항만 서비스수준의 평가지표로 활용할 수 있다. 화주나 선사가 항만을 선택하는 과정에서도 매우 유용한 정보이다. 2007년 선박당 대기비용 기준으로 서비스 수준이 낮은 항만은 평택당진, 포항, 동해, 삼천포 순으로 분석되었다. 이는 항만 대기비용 관점의 포항, 인천, 광양, 평택당진, 울산 순서와는 다른 것이다. 항만 대기비용이 항만 관리자에게 중요한 지표라면 선박당 대기비용은 항만 이용자의 관점에서 항만별 서비스 수준을 평가할 수 있는 유용한 지표이다.

• 한국정보처리학회논문지
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• 제4권11호
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• pp.2801-2811
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• 1997

본 논문에서는 화상회의 시스템에서 다양한 미디어의 동기화를 위해서 미디어 지연시간(delay time)의 편차를 분석하여 대기시간을 적용하여 동기화하는 방법을 제안한다. 또한 미디어 트래픽의 손실률과 대기시간을 이용하여 대기시간을 결정하는 데 중요한 외부변수의 값을 결정한다. 먼저 제안된 시스템은 회의를 시작하기 전에 더미 스트림을 발생시켜 지연지터의 편차를 구하여 네트워크 트래픽을 분석하여 미디어의 표현시간을 정의한다. 미디어 스트림이 표현되는 시간은 기준시간(basetime)＋논리 시간＋대기시간이 된다. 이 때 대기시간을 적절하게 늘이고 줄이기 위해서 대기시간 변경율과 표본단위를 이용하는데, 평가기준은 대기시간을 변경시키는 횟수, 평균 대기시간, 지연도착율, 평균 지연도착시간을 이용한다．

• 대한산업공학회지
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• 제22권3호
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• pp.313-324
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• 1996

A new policy to determine the waiting position of an idle Automated Guided Vehicle(AGV) is proposed and its performance is compared with the existing waiting position policies. Unlike the existing policies, the queue length in the input buffer is considered in the new policy. As a result, the waiting position based on the new policy depends on the status of the system. The simulation result indicates that the proposed policy reduces the waiting time in both the input and the output buffers significantly, regardless of the number of AGVs in the system. Therefore, the manufacturing lead time can be minimized.