• 유통과학연구
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• 제7권2호
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• pp.89-119
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• 2009

본 연구의 목적은 충성고객에서부터 불만고객에 이르기까지 다양한 고객의 소리(VOC)를 통하여 유통업체들이 서비스마케팅을 극대화시킬 수 있는 방안을 도출하고 적절한 VOC시스템의 구축방안을 제시하고자 한다. 연구의 범위는 유통업체로 국한하였으며, 여러 VOC 채널 중에서 인터넷 게시판을 대상으로 하였다. 실증적인 연구를 위해 유통업체 5개사(社)의 홈페이지 상에 민원을 제기하고 나서 처리되는 과정을 사례로써 조사하였다. 그리고 고객만족도 조사는 유통업체 A사(社)의 ○○점을 대상으로 설문조사를 실시하였다. 본 연구를 통해 나타난 결과는 다음과 같다. 첫째, 소비자의 감성을 자극하는 신속하고 성실한 답변은 기업의 이미지를 긍정적으로 전환시켰다. 둘째, 연령대와 성별로 VOC채널에 대한 선호도를 달리하였다. 30대 이하와 40대 이상 각기 다른 채널을 도구로 감성을 자극해야 하며 남자에 비해 여자는 대다수 전화로 하는 즉각적이면서도 자신의 스토리를 들어주길 원하는 스타일이었다. 셋째, 소비자 트렌드 변화에 따라 쌍방향커뮤니케이션이 가능한 VOC시스템을 위해 감성 네트워크 시스템을 구축해야 한다. 따라서 본 연구에서는 현장에서 접목할 수 있는 VOC개선방안을 제시함으로써 실질적인 현장위주, 고객위주의 실천과제를 도출해 보았다.

• 한국대기환경학회지
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• 제12권2호
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• pp.151-157
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• 1996

Vehicle occupant exposure to volatile organic compounds (VOCs) continues to be the subject of active research because of higher levels of VOCs in vehicles than in the surrounding ambient atmosphere and because of potential health risk. This study identified in-auto and in-bus exposures to 6 selected aromatic VOCs during rush-hour driving. A bus service route was selected to include an urban route (Taegu) and a suburban route (Hayang-Up) to satisfy the specified criteria of this study. The most abundant VOC concentration measured in this study was toluene. In-vehicle target Voc concentrations of the urban route were significantly different from those of the suburban segment. On the sum of average of the target VOCs, in-auto VOC concentration was about 1.5 times higher than in-bus VOC concentration. Based on the sum of average, in-automobile target VOC concentrations of this study were within the range of previous studies conducted in several cities of the United States, while in-bus VOC concentrations of this study were much lower than those of Taipei in Taiwan. In-vehicle VOC concentrations of present study significantly varied with sampling days, while they did not varied with driving period.

• 대한설비공학회:학술대회논문집
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• 대한설비공학회 2007년도 동계학술발표대회 논문집
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• pp.132-135
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• 2007

VOCs(Volatile Organic Compounds) have been recently enacted by several regulations to the environment since the end of 1990's. So, it need to control emissions of VOCs from industrial cite. VOC controls include all technologies which either collect the VOCs for recovery and reuse or destroy the VOCs. In this study, the VOC control technical trend was searched. Additionally, it was compared to the number of patent along to the year in Korea.

• 한국연소학회:학술대회논문집
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• 한국연소학회 2014년도 제49회 KOSCO SYMPOSIUM 초록집
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• pp.207-210
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• 2014

The potential of combustion treatment of low concentration VOC on a turbulent partially premixed flame has been studied experimentally. The significant decrease in hydrocarbon concentration from the low concentration VOC was observed with a turbulent partially premixed flame. The VOC/inert gas mixture whose fuel concentration is beyond the flammability limit could be treated in this method.

• 한국대기환경학회:학술대회논문집
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• 한국대기환경학회 2003년도 춘계학술대회 논문집
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• pp.89-90
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• 2003

대기중의 휘발성 유기화합물(VOC)측정의 중요성이 날로 커지고 있어 많은 연구자들의 관심을 갖고 이에 대한 연구와 측정이 이루어지고 있다. 대기중의 VOC는 0.1 ∼ 10 ppb수준의 매우 미량으로 존재하고 있어 정확한 측정이 어려운 경우가 많다. 시료의 채취과정에서 부터 분석과정, 그리고 calibration과정등 많은 측정 불확도 요인이 있어 이를 잘 파악하지 않을 경우 측정결과의 신뢰성이 크게 떨어질 수 있다. 그러므로, 본 연구에서는 이러한 측정 불화도 요인을 체계적으로 파악하여 정확한 VOC측정을 위해서 어떠한 측정 불확도 요인이 중요하고, 이러한 주요 측정불확도 요인을 최소화하기 위해서는 어떠한 점을 주의하여야 하는지를 조사하고저 하였다. (중략)

• 한국대기환경학회:학술대회논문집
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• 한국대기환경학회 2001년도 추계학술대회 논문집
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• pp.342-343
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• 2001

대도시 지역에서의 지표면 오존농도가 환경기준을 초과하는 빈도가 증가함에 따라 오존의 생성과 관련 있는 VOC 전구물질에 대한 제어가 지표면 오존농도의 저감을 실현시키기 위한 가장 중요한 과제로 대두되고 있다. 국내의 경우 이러한 VOC분석에 대한 필요성이 날로 커지고 있어 많은 실험실이 VOC분석에 필요한 실험장비를 갖추고 있다. 그러나, VOC 분석에는 기존의 GC 또는 GC-MS에 농축장치가 필요한데 자동화된 농축장치의 경우 매우 고가이므로 이의 확보가 어려운 실험실은 이에 대한 실험을 시도하지 못하고 있는 경우가 많다. (중략)

• 한국대기환경학회지
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• 제20권1호
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• pp.59-68
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• 2004

In this study, we investigated the concentrations of volatile organic compounds (VOC) in the ambient air of a small scale municipal waste landfill site. Seasonal sampling was carried out simultaneously at two sites, i.e. one in the center of the landfill area, and the other at a boundary site. Among 38 target VOC, toluene appeared to be the most dominant compound, followed by benzene. and xylenes. The higher levels of BTX imply that paint -containing materials and/or organic solvents are the most significant sources of the VOC in the landfill environment. Seasonal variations for the samples collected at the landfill site indicated that the VOC concentrations tend to be higher in the spring and fall season and lower in the winter season. In addition, night- time concentrations appeared to be generally higher than day-time. Such daily variation might be due to more stabilized atmosphere during the night-time. Similar patterns were also found in samples collected at a boundary site. This study demonstrated that the municipal landfill, although it is small -scaled, could be an important emission source of atmospheric VOC, particularly in the vicinities of the landfill. Thus, an appropriate control strategy is required to prevent any undesirable secondary pollutions from the environmental sanitary facilities such as landfill.

• 한국IT서비스학회지
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• 제15권1호
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• pp.197-210
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• 2016

With the advent of text analytics, VOC (Voice of Customer) data become an important resource which provides the managers and marketing practitioners with consumer's veiled opinion and requirements. In other words, making relevant use of VOC data potentially improves the customer responsiveness and satisfaction, each of which eventually improves business performance. However, unstructured data set such as customers' complaints in VOC data have seldom used in marketing practices such as predicting service time as an index of service quality. Because the VOC data which contains unstructured data is too complicated form. Also that needs convert unstructured data from structure data which difficult process. Hence, this study aims to propose a prediction model to improve the estimation accuracy of the level of customer satisfaction by combining unstructured from textmining with structured data features in VOC. Also the relationship between the unstructured, structured data and service processing time through the regression analysis. Text mining techniques, sentiment analysis, keyword extraction, classification algorithms, decision tree and multiple regression are considered and compared. For the experiment, we used actual VOC data in a company.

• 한국진공학회:학술대회논문집
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• 한국진공학회 2013년도 제45회 하계 정기학술대회 초록집
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• pp.271.1-271.1
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• 2013

Titania is usually used in sun-screens, tooth paste, and other daily used objects as a pigment. However, scientists have focused on titania as photocatalyst due to its excellent activities. By fabricating vanadium doped TiO2 and CuOx co-catalyzed TiO2 nano-size filter, the degradation level of the volatile organic compound (VOC) concentration was tested using 365nm UV LED as light source in a closed chamber. Main purpose for this test is to evaluate the activities of various catalysts for degrading the VOCs which are detrimental to human body and toluene and p-xylene were chosen in the VOC removal test. Target gas materials were injected into the test chamber with dry air as carrier gas which was flowed into the gas washer bottle filled with liquid form of VOC substance. When the VOC gas flows into the chamber, it is circulated by 200 mm fan in order to contact with the set-up filter on the aluminum holder. Target gas concentration in the chamber was monitored using VOC detector (miniRae3000, Raesystems) which was also placed inside the chamber. With the measured concentration, the VOC degradation efficiency and the degradation rate were evaluated and used to compare the catalytic activities.

• 한국환경과학회지
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• 제24권10호
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• pp.1273-1283
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• 2015

In present study, the temporal characteristics of nine selected volatile organic compounds (VOCs), including four alcohol, 2 aldehyde, and 3 ketone compounds, in high-stories urban apartments over a 2-y period were investigated. The indoor VOC concentrations had generally a decreasing trend over the 2-y follow-up period. For examples, the 2E1H indoor concentration decreased from $10.8{\mu}g/m^3$ for the first two months to $5.1{\mu}g/m^3$ for the last two months. In addition, the DCA and ACT indoor concentrations decreased from 5.0 and $14{\mu}g/m^3$ for the first two months to 2.2 and $6.4{\mu}g/m^3$, respectively, for the last two months. The indoor-to outdoor concentration ratios over the 2-y period were much greater than 1, indicating that indoor VOC concentrations were higher than the outdoor VOC concentrations. Similar to those of the individual VOCs, the indoor-to-outdoor concentration ratios of all three VOC groups were higher than 1 over the 2-y follow-up period, suggesting higher indoor concentrations of the three VOC groups than outdoor concentrations. In consistence with the results of VOC indoor concentrations, the VOC emission rates decreased gradually as time passed, due to the decreased VOC emission strengths of indoor sources. Finally, there was an initial sharp decrease in the indoor VOC concentrations followed by a slower decrease, indicating a multi-exponential decay model for the target VOCs, which was demonstrated by comparison of the residuals and the adjusted coefficient of determination associated with the one and two-exponential fits of each data set.