• International Journal of Contents
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• v.16 no.4
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• pp.1-15
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• 2020

This study examined the impact of chatbot service quality (process quality, outcome quality, and servicescape quality) on user satisfaction and reliability by identifying the relationships between user satisfaction, reliability, immersion, and the paths of three variables influencing reuse intention. The survey was conducted of Korean users in their teens and 70s who had experience using chatbot services. A total of 218 convenience samples were extracted and the data analyzed. By the IS success and SERVQUAL model, the results of structural equation modeling revealed that the chatbot service quality did not affect user satisfaction and reliability. However, user satisfaction and reliability of the chatbot services were shown to lead to reuse intention, and user satisfaction was shown to affect immersion and immersion in reliability. The results showed that satisfaction, reliability, and immersion in the chatbot services were important factors in the chatbot reuse intention. Through the satisfaction and reliability gained through the service, the users wanted to reuse the chatbot services, especially the chatbot services that gained reliability, which will have a greater impact on reuse intention. We can use these results as marketing information to attract loyal customers by identifying the reuse intention of the chatbot service users.

• The Journal of Information Systems
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• v.32 no.2
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• pp.1-24
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• 2023

Purpose The aim of this study is to investigate how system quality, privacy concerns, and usefulness impact user satisfaction and word-of-mouth intention towards smart order services among Chinese consumers. The study also seeks to provide both theoretical and practical implications based on the findings. Design/methodology/approach This study conducted an empirical study on Chinese consumers through an online survey on 274 users of smart order service in China. To analyze the data, frequency analysis, reliability analysis, and confirmatory factor analysis were performed using SPSS 26.0 and AMOS 26.0 statistical programs, and structural equation model was used for hypothesis testing. Findings The study results are as follows. First, system quality was found to have a positive effect on usefulness and user satisfaction. Second, privacy concerns were found to have a positive effect on user satisfaction, but not on usefulness. Third, user satisfaction was found to have a positive effect on consumers' word-of-mouth intention of the smart order service. Finally, mediating effects were found between system quality and user satisfaction through usefulness, as well as between system quality, perceived privacy concern, and usefulness through user satisfaction.

• Journal of the Korea Institute of Building Construction
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• v.14 no.6
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• pp.623-629
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• 2014

The purpose of this study is to analyze user requirements of photovoltaic generating facilities for detached houses. For the analysis, 202 households that installed photovoltaic generating facilities to conduct a survey. According to the survey results, users mainly demanded 'Reduction in self-burden amount' and 'Maintenance Services.' In addition, when conducting 'Education for photovoltaic generating facilities', they highly wanted to participated in it. Results on the installation status of photovoltaic generating facilities are as follows: Of locations where photovoltaic generating facilities are installed, the most households installed them on the roof, 54%. As for the angle in which photovoltaic module is installed, the range of $25{\sim}35^{\circ}$ was the most common and in the case of installation direction, southern exposure accounted for the rate of 93%. The monthly average generation of households surveyed is approximately 320kWh. Research on technology and policy to address user requirements shown in this study is deemed necessary in the future.

• Journal of Digital Convergence
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• v.18 no.9
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• pp.331-336
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• 2020

The purpose of this study is to measure the satisfaction factors of user experience of 'Unlimited subscription service' among subscription services and analyze them based on economic and cultural perspectives. By recruiting the '20-'30s who had experienced using service, they attended a survey which was based on the reconstructed honeycomb model of Peter Morville. As a result of the survey, in terms of economic perspective, cost of service, and the ease of subscription inflow were the main satisfaction factors. From a cultural perspective, the familiarity with service and belief and experience of sharing content with people around them were the main satisfaction factors. Therefore, it can be inferred that the satisfaction of the user experience of the subscription service should be firstly satisfied with economic satisfaction, which leads to cultural satisfaction. This study is expected to be used as research data on user experience and satisfaction factors of unlimited subscription service.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.13 no.6
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• pp.3199-3218
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• 2019

Location-based services (LBSs) have become popular in recent years due to the ever-increasing usage of smart mobile devices and mobile applications through networks. Although LBS application provides great benefits to mobile users, it also raises a sever privacy concern of users due to the untrusted service providers. In the lack of privacy enhancing mechanisms, most applications of the LBS may discourage the user's acceptance of location services in general, and endanger the user's privacy in particular. Therefore, it is a great interest to discuss on the recent privacy-preserving mechanisms in LBSs. Many existing location-privacy protection-mechanisms (LPPMs) make great efforts to increase the attacker's uncertainty on the user's actual whereabouts by generating a multiple of fake-locations together with user's actual positions. In this survey, we present a study and analysis of existing LPPMs and the state-of-art privacy measures in service quality aware LBS applications. We first study the general architecture of privacy qualification system for LBSs by surveying the existing framework and outlining its main feature components. We then give an overview of the basic privacy requirements to be considered in the design and evaluation of LPPMs. Furthermore, we discuss the classification and countermeasure solutions of existing LPPMs for mitigating the current LBS privacy protection challenges. These classifications include anonymization, obfuscation, and an encryption-based technique, as well as the combination of them is called a hybrid mechanism. Finally, we discuss several open issues and research challenges based on the latest progresses for on-going LBS and location privacy research.

• The Journal of the Korea institute of electronic communication sciences
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• v.13 no.6
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• pp.1317-1322
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• 2018

In order to complete the AR UI design simply and quickly, the usable factors were studied in this thesis. The primary aim of interface design is to increase the usability. The various factors should be considered together when we evaluate the usability. The idealized usable working model is based on user-centered with the aim of perceiving the interests of users, operating easily and completing targets. In order to ensure the types of usable factors, literature survey method had been used and a total of 85 usable factors had been collected by this survey. To make the usable factors can adapt the augmented reality, the concept of factors should be redefined. We extract the items which is adaptable and user-centered, combine or delete the items that have the same meanings and finally select 25 usable evaluative factors. Then we take HCI professional as the object and collect the data by Heuristic Evaluation. We systematize the usable factors by Principal Component Analysis, and observe the correlation between the usable factors and classify those which have high correlation.

• Journal of the Korean Society of Costume
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• v.50 no.7
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• pp.33-46
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• 2000

Uniform is the dress of distinctive design or fashion worn by members of a particular group or serving as a means of identification. The postman's uniform of Ministry of Communication should be distinctive or characteristic clothing to provide high functionality and symbolization of job characteristics, cost effectiveness and esthetic. In order to design the postman's new uniform available in 2000, there has been a satisfaction survey to 1,116 postmen. A thorough analysis of survey and informal and face-to-face discussion with postmen give the direction of design concept. One of the most important things in the design concept is to make the uniform high quality & refinement. The style is a refined jumper suit in consideration of form stability, wearing satisfaction, convenience in activity. The basic colors selected are navy and medium gray. The colors of jumper are MOC red ; C.I color Green : a representative color of youth, white : a symbolic color of bright future. All three colors are plaid on a basic nary color. In the selection of the textile, synthetic fiber (Polyester 65%, rayon 35%) equipped with UV cutting as well as water resistance etc. was recommended. In the uniform design process, the effective communication with user (postman) is critical to find the requirements and needs of uniform user (postman). Also. the uniform designer should reflect the above four key factors in design development. Therefore, the uniform should provide the user with high job performance and job pride in wearing the uniform.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.24 no.2
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• pp.5-30
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• 2013

The purpose of this study is to present a management improvement suggestion for better user satisfaction. For this, this research looked into the current issues of public libraries with literature review. Then a survey of eight hundred users in four libraries in Y-gu, D Metropolitan City was conducted to figure out users' needs. As a result, the purpose of use, visit frequency and programs demanded are turned out to show statistically significant differences. Based on this result, finally, this study suggests an advisable management direction for public libraries and practical ways to improve user satisfaction.

• Journal of Information Science Theory and Practice
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• v.11 no.4
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• pp.90-108
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• 2023

The purpose of this study is to investigate how uses and gratifications motivations increase social media stickiness, with a special focus on media engagement as a key mediator. Data were gathered via a survey questionnaire from Bangladeshi Z Generation social media users, which was quantitative in nature. For the analysis of 258 survey samples, structural equation modeling methodology was used. The results show that social media engagement and social media stickiness are positively impacted by uses and gratifications motivations such as social interaction, information, convenience, and entertainment. The study also found evidence of a relationship between uses and gratification motivations and social media stickiness, which is also mediated by emotional attachment. Understanding the motivations and gratifications sought by Z Generation users on social media platforms can help design strategies to enhance engagement and loyalty, ultimately leading to improved user retention and platform success. By identifying and addressing the specific needs and desires of the Z Generation, social media platforms can tailor their features, content, and user experiences to foster a stronger sense of connection and satisfaction, resulting in increased user engagement and prolonged usage.

• Journal of the Korean Society for Library and Information Science
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• v.58 no.2
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• pp.289-316
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• 2024

This study aimed to develop and validate a research model to investigate how the service quality of public libraries, where a 3-dimensional service quality model was applied, impacts user satisfaction and loyalty. We collected 353 valid responses through a survey targeting public library users across 21 locations, considering various regional and library-specific characteristics. Our analysis revealed that physical environment quality (PQ), interaction quality (IQ), and outcome quality (OQ) of service quality influence user satisfaction (US). Additionally, outcome quality (OQ) of service quality impacts user loyalty (UL), and user satisfaction (US) affects user loyalty (UL). We also found that quality improvement is a leading factor for user satisfaction, user satisfaction is the primary factor of user loyalty, and the perception of service quality directly and indirectly affects user satisfaction and loyalty. We concluded that continuous research should be actively conducted to respond to the evolving needs of public library users.