• 교육시설 논문지
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• 제26권6호
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• pp.19-27
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• 2019

This study aims to design educational space that will respond to changing educational curriculum and creative educational activities. The study was conducted with user centered design method in which students and teachers who actually use space participate directly in space design, moving away from the one-sided approach by experts. The design of educational space, which is the subject of this study, was carried out by the opinions of users and the opinions of users were collected through the descriptive and mapping measure forms by analyzing previous researches and actual space cases on user centered design. Based on the opinions collected by the survey form, total four spaces, Type A, two Type B, and Type C, were designed. The fact that the user directly commented on the space plan to be used and actually participated in the space design would be helpful for users' deep interest in the results of this study and students' academic improvement.

• 디지털산업정보학회논문지
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• 제19권4호
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• pp.53-71
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• 2023

This study explores the relationship between various user factors and the level of trust in ChatGPT, a sophisticated language model exhibiting human-like capabilities. Specifically, we considered demographic characteristics such as age, education, gender, and major, along with factors related to previous AI experience, including duration, frequency, proficiency, perception, and familiarity. Through a survey of 140 participants, comprising 71 females and 69 males, we collected and analyzed the data to see how these user factors have a relationship with trust in ChatGPT. Both descriptive and inferential statistical methods, encompassing multiple linear regression models, were employed in our analysis. Our findings reveal significant relationships between user factors such as gender, the perception of prior AI interactions, self-evaluated proficiency, and Trust in ChatGPT. This research not only enhances our understanding of trust in artificial intelligence but also offers valuable insights for AI developers and practitioners in the field.

• 한국HCI학회:학술대회논문집
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• 한국HCI학회 2009년도 학술대회
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• pp.6-10
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• 2009

네트워크의 발달로 인한 정보량의 증가와 모바일 디바이스의 폭넓은 보급으로, 모바일 플랫폼 상에서의 추천 서비스가 최근 각광받고 있다. 기존에 진행되었던 연구인 사용자의 선호도를 반영한 음식점 추천 시스템은 사용자의 선호도를 효과적으로 모델링 하기 위해 베이지안 네트워크를 사용하며, 음식첨 추천을 위해 계층형 분석방법(AHP)을 이용한다. 기존 시스템에서 사용했던 고정된 형태의 사용자 선호도 추론 모델은 변화하는 사용자의 선호도에 대응하지 못하며, 추론 모델을 구축하기 위해 방대한 분량의 설문조사가 선행되어야만 한다는 한계를 가졌다. 본 논문에서는 사용자의 선호도를 학습하기 위해 사용자 요청 정보를 이용한 베이지안 네트워크 학습 방법을 제안한다. 제안하는 방법은 모바일 디바이스와 데스크탑을 이용해 구현되었으며, 실험을 통해 제안하는 방법의 가능성을 보였다.

• 한국정보시스템학회지:정보시스템연구
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• 제19권1호
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• pp.117-148
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• 2010

The user interface (UI) is the part of the systems that users can see, hear and feel. That means, a user can interact with the systems through the user interface. Effective user interfaces create positive feelings of success and competence. In addition, they enable users to concentrate on their work, exploration, or pleasure. The German word "Gestalt" means "whole" as well as a figure or a shape. A comprehensive information systems (IS) literature review found that there has been little empirical evidence on the Gestalt principles in UIs that affect online users' perceived usability in a Web context. Therefore, the goals of this study are to 1) examine the relationships between Gestalt principles in UIs and online users' perceived usability in a Web context and 2) come up with design guidelines to enhance user success. Using a survey, this study explored the relationships between Gestalt principles used in six Web sites and 17 aspects of usability. The results showed that in terms of 16 aspects of usability, there are significant differences among the UIs that have different levels of Gestalt principles. In practice, online stores may use these findings to improve their Web pages. Specifically, the sixteen usability attributes can be used to check whether online stores' Web pages meet customers' user interface quality expectations.

• 한국정보시스템학회지:정보시스템연구
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• 제27권3호
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• pp.161-180
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• 2018

Purpose One of the success factors of information system projects is to reduce requirements uncertainty through user engagement. So, in many recent IS development environment, a business analyst or business analysts are positioned between users and developers to drive user engagement to reduce requirements uncertainty. But, there are few studies that research about the competencies of business analysts for training and staffing. So, this study analyzed which underlying and practical competencies that positively influence user engagement are required. Design/methodology/approach The level of underlying and practical competencies required for business analysts and the level of user enagement in the IS development environment are collected through the survey. And, the causal relationship between the construct concepts which are underlying competencies, practical competencies and the user participation is analzed through the PLS analysis. Findings The results of this study show that the practial competencies of business analysts that positively have a significant impact on user engaement were studied as requirements development skills. Additionally, the underlying competencies of business analysts which have a significant impact on requirements development skills were examined as business knowledge and interaction skills rather than technical knowledge and communication skills.

• 한국멀티미디어학회논문지
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• 제24권3호
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• pp.494-507
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• 2021

As service design becomes more common, various user research methods and tools such as cultural probes and contextual inquiry are being used to grasp the user's experience and needs. These methodologies have the advantage of being able to derive various insights through direct observation and investigation, but have disadvantages in that problems such as time and space constraints, cost occurrence, and delay in the service development process may occur. In addition, it is difficult to conduct actual observations, face-to-face investigations, and interviews due to COVID-19, which has recently spread rapidly around the world. Accordingly, prior to the digitization of cultural probes, I would like to suggest the direction of digital tools. First, after grasping the concept of service design and user research through literature research, the necessity of user research in service design was confirmed. After that, the necessity of digitalizing user research was confirmed by extracting functional elements that could be understood and digitalized about the cultural probes methodology, and analyzing previous studies using existing mobile-based survey techniques. Finally, we confirmed the direction of digital tools through user interviews through cultural probes.

• 한국정보시스템학회지:정보시스템연구
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• 제32권3호
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• pp.1-17
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• 2023

Purpose The proliferation of data on the internet has created a need for innovative methods to analyze user satisfaction data. Traditional survey methods are becoming inadequate in dealing with the increasing volume and diversity of data, and new methods using unstructured internet data are being explored. While numerous comment-based user satisfaction studies have been conducted, only a few have explored user satisfaction through video and audio data. Multimodal sentiment analysis, which integrates multiple modalities, has gained attention due to its high accuracy and broad applicability. Design/methodology/approach This study uses multimodal sentiment analysis to analyze user satisfaction of iPhone and Samsung products through online videos. The research reveals that the combination model integrating multiple data sources showed the most superior performance. Findings The findings also indicate that price is a crucial factor influencing user satisfaction, and users tend to exhibit more positive emotions when content with a product's price. The study highlights the importance of considering multiple factors when evaluating user satisfaction and provides valuable insights into the effectiveness of different data sources for sentiment analysis of product reviews.

• 한국경영과학회지
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• 제9권2호
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• pp.46-55
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• 1984

The purpose of this parer is to provide a survey of the state of the art of routing methods in store-and-forward computer networks. The survey is carried out in line with a new taxonomy： heuristic methods, user-optimization methods, and system-optimization methods. This taxonomy on routing algorithms is based on two viewpoints： the level of optimization and the relative difficulty for the implementation in real computer networks. Some actual methods implemented in real computer networks are surveyed as well as the theoretical studies in the literature. This paper concludes with some points in need of further researches.

• 한국지리정보학회지
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• 제1권1호
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• pp.70-85
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• 1998

본 연구는 사용자 특성 중 조직에서 통제 가능한 요인인 사용자의 태도 및 교육훈련이 정보시스템의 실행 성과에 미치는 영향을 검증하기 위한 것이다. 이를 위해 본 연구에서는 최근 신정보시스템으로 전환한 D사의 사용자를 대상으로 설문조사를 실시하여 다음과 같은 결과를 얻었다. 첫째, 사용자 태도와 교육훈련은 각각 독립적으로 정보시스템의 실행 성과에 영향을 미치는 것으로 나타났다. 둘째, 사용자 태도와 교육훈련이 결합한 상호작용 효과는 시스템 사용도에는 유의한 효과를 미쳤지만, 사용자 만족도에는 유의한 효과를 미치지 못한 것으로 나타났다. 이러한 연구 결과에 비추어 볼 때, 조직에서 정보시스템의 실행 성과를 높이기 위해서는 사용자 태도를 호의적으로 변화시키고, 사용자에 대한 교육훈련을 많이 시켜야 하며, 특히 사용자에 대한 교육훈련은 차별화하여 실시하여야 한다는 것이다.

• 유통과학연구
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• 제10권11호
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• pp.89-99
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• 2012

Purpose - Mobile devices, especially mobile terminals capable of telecommunication and wireless connectivity, are leading the advancements in consumer electronics. Digital convergence drives the functions of various devices, such as cellular phones, MP3 players, personal digital assistants, and gaming, into a single device. This trend would continue and applications such as digital audio and video streaming (including personalized content delivery mechanisms) would soon be on a handheld device. As customers want mobile convergence devices, manufacturers are driving new initiatives in the emerging mobile device market. Given the roles played by device design and service content in user satisfaction of a mobile convergence device, this study focuses on identifying and measuring the constructs for the process by which user satisfaction is achieved. This study synthesizes the expectation-disconfirmation paradigm with empirical theories in user satisfaction. Device and service levels are separated, and nine key constructs for user satisfaction of mobile convergence devices are proposed. Insight into this process could help web-based businesses to improve user satisfaction, thus enhancing the effectiveness of e-commerce for sellers and buyers. Research design, data, methodology - This study draws on three users of mobile convergence devices as examples. To test there search model and hypotheses, survey questionnaires were sent to 607 mobile device users. Mobile device users were initially identified from several members, and subjects were randomly drawn. Data from 577 survey responses were finally analyzed. The unit of measurement and analysis in this research study is at a personal level. Results - The measurements for the constructs were developed and tested in a two-phase study. In the first phase, the device and service dimensions were identified, and instruments for measuring them were developed and tested. In the second phase, using the salient dimensions of the device and service as the formulating first-order factors, instruments were developed and empirically tested to measure satisfaction of the device and service. In measuring satisfaction of mobile convergence devices, the critical tasks are to identify the key constructs of such user satisfaction and to develop validated instruments to measure them. Hence, the results of this study have immediate implications for businesses and for research in user satisfaction of mobile convergence devices. Conclusions - This study provides reliable instruments for operationalizing key constructs in the analysis of user satisfaction of mobile convergence devices within the expectation-disconfirmation paradigm. Hence, convergence device makers will be able to examine whether their websites meet their customers' expectations by examining the device aspect of the mobile convergence device customers, and the service aspect expectations and disconfirmation. Moreover, the introduction of expectation and disconfirmation constructs brings the marketing aspect of convergence devices into focus for such retailers, an aspect crucial to the effective design of websites for online businesses. In addition,this study provides the metrics required to initiate future studies on user satisfaction of mobile convergence devices.