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http://dx.doi.org/10.5859/KAIS.2018.27.3.161

A Study of the Impact of Underlying and Practical Competencies of Business Analysts on User Engagement in IS Developments Environment  

Park, Joon (IIL Korea 비즈니스 분석 컨설턴트)
Jeong, Seung-Ryul (국민대학교 비즈니스IT 대학원)
Publication Information
The Journal of Information Systems / v.27, no.3, 2018 , pp. 161-180 More about this Journal
Abstract
Purpose One of the success factors of information system projects is to reduce requirements uncertainty through user engagement. So, in many recent IS development environment, a business analyst or business analysts are positioned between users and developers to drive user engagement to reduce requirements uncertainty. But, there are few studies that research about the competencies of business analysts for training and staffing. So, this study analyzed which underlying and practical competencies that positively influence user engagement are required. Design/methodology/approach The level of underlying and practical competencies required for business analysts and the level of user enagement in the IS development environment are collected through the survey. And, the causal relationship between the construct concepts which are underlying competencies, practical competencies and the user participation is analzed through the PLS analysis. Findings The results of this study show that the practial competencies of business analysts that positively have a significant impact on user engaement were studied as requirements development skills. Additionally, the underlying competencies of business analysts which have a significant impact on requirements development skills were examined as business knowledge and interaction skills rather than technical knowledge and communication skills.
Keywords
Business Analysis; Requirements Management; Underying Competencies; Practical Competencies; User Participation; Business Analyst;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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