• 제목/요약/키워드: transactional

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호텔 종사원의 변혁적, 거래적 리더십이 조직의 유효성에 미치는 영향 (The Effect of Hotel Employees' Transformational and Transactional Leadership on Trust and Organizational Effectiveness)

  • 강병남;박재연
    • 한국조리학회지
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    • 제15권3호
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    • pp.69-82
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    • 2009
  • 본 연구는 리더십, 조직유효성, 신뢰의 관계 분석으로 리더에게 신뢰의 중요성을 나타내기 위해 시도되었다. 저자는 4가지 연구가설을 세우고 가설증명을 위해 호텔 종사원들에게 설문지를 실시하였다. 본 연구는 리더십, 조직유효성과 호텔리더의 신뢰에 매개 역할의 관계를 분석했다. 리더십과 조직유효성 사이에서 신뢰는 부분매개 또는 완전 매개에 영향을 미치는 것으로 나타냈다. 이 결과가 미래에 호텔산업의 리더십 발전에 도움이 되기를 바란다.

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온라인 학습에서 교류거리의 구조지각수준과 학습효과의 관계 (The Relations of Learning Effectiveness and the Level of Learner's Structure Perception of Transactional Distance in Online Learning Environment)

  • 김정경;이성일
    • 컴퓨터교육학회논문지
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    • 제11권6호
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    • pp.85-94
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    • 2008
  • 이 연구는 온라인을 기반으로 한 원격교육의 학습효과를 증진시키기 위한 방안으로 학습자들이 지각하는 교류거리의 구조지각수준에 따른 성별, 학습만족도, 학습지속성, 학업성취도와의 관계를 알아보았다. 연구결과 학습자의 일반적 특성인 성별에 따른 교류거리의 구조지각수준은 의의 있는 차이가 없었다(p>.05). 교류거리의 구조지각수준과 학습자가 지각하는 수업만족도와 학습지속성과는 통계적으로 의의 있는 상관이 있는 것으로 나타났지만 학업성취도와는 유의한 차이가 발견되지 않았다(p>.05). 교류거리의 구조하위영역 중 수업만족도에 대한 영향력이 큰 하위영역은 과정 상호작용이며, 학습지속성에 대한 영향력이 큰 하위영역은 내용구성으로 나타났다.

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Leadership Styles and Customer Loyalty: A Lesson from Emerging Southeast Asia's Airlines Industry

  • RIZAN, Mohamad;WAROKKA, Ari;WIBOWO, Agus;FEBRILIA, Ika
    • The Journal of Asian Finance, Economics and Business
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    • 제7권9호
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    • pp.477-488
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    • 2020
  • This study provides the empirical testing to test the influences of contemporary leadership styles (i.e., transactional and transformational) on job satisfaction and customer satisfaction as the mediating variable between job satisfaction and customer loyalty. The approach utilized in this study was a quantitative research design using a survey model. The participants of this study were recruited from 160 front-liners in the airline's industry in Indonesia. This study employed 160 front liners (flight attendants, reservation/ticketing, and check-in-counter officers) who worked in Branch Office/General Sales Agent of Indonesian commercial airlines. The studied airlines serve domestic routes based at Soekarno-Hatta International Airport. Furthermore, the data were examined the four developed hypotheses by using Structural Equation Modeling (SEM). The primary results are: First, in the context of job satisfaction, both leadership styles (i.e., transactional and transformational) have similar influences; Second, job satisfaction affects customer satisfaction positively and significant, Third, customer loyalty is driven by passengers' satisfaction when they are utilizing the airline services. The findings imply that the working-role encouragement is essential to maximize the productivity of front-liners to serve their customer well. This research supports on developing the general knowledge based on leadership styles in the context of the airline's industry in managing the human resources strategically.

간호 관리자의 변혁적, 거래적 리더십과 관련변인과의 관계 (The Relationship Between Leadership Styles of Nurse Managers and Related Variables)

  • 최정;하나선
    • 간호행정학회지
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    • 제7권2호
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    • pp.223-235
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    • 2001
  • The Purpose of this study was to identify the relationship between leadership style of nurse managers and related variables and to provide the basic data for developing strategies of transformational, transactional leadership study. The subjects were 300 nurses and 10 head nurses were working at the 2 general hospitals in seoul. The data were collected from July 6 to July 14, 2001 by the structured questionnaires. For data analysis, descriptive statistics, Pearson correlation coefficient, and stepwise multiple regression with SAS package were used. The results of this study were as follows : 1. The score of the nurse managers' transformational leadership perceived by surbodinates' were higher than that of the nurse managers' transactional leadership. Among 5 subdimensions of the leadership styles perceived by surbodinates', the scores of 'charisma' and 'intellectual stimulation' were highest and 'management by exception' were lowest. 2. 'charisma' 'intellectual stimulation', 'individual consideration' and 'contingent reward' were positively related to all of variables except 'turnover intention'. 'Management by exception' was negatively related to all of variables and was positively related to 'turnover intention'. 3. As a result of regression analysis, leadership styles effect on 'leadership effectiveness', 'turnover intention', 'job satisfaction', 'empowerment', 'organizational commitment', 'autonomy', 'job involvement' in turn. The determinants of 'job satisfaction', 'autonomy', 'leadership effectiveness' were 'charisma' of transformational leadership and the determinants of 'organizational commitment', 'job involvement', 'empowerment' were 'intellectual stimulation' of transformational leadership.

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간호사가 지각한 수간호사의 리더십과 조직유효성에 관한 연구 (A Study of the Head Nurse's Leadership and the Organizational Effectiveness as Perceived by Staff Nurses)

  • 김복미;윤숙희;최은옥;이윤미
    • 간호행정학회지
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    • 제13권3호
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    • pp.373-383
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    • 2007
  • Purpose: This descriptive study was designed to find out the relation between nurses' perceptions of leadership and organizational effectiveness. Method: The data was collected from nurses in 451, a tertiary hospital located in B city by means of structured questionnaires. The data was analysed by t-test. ANOVA, Pearson correlation coefficient. Results: The average age of the subjects was 29.1. Regarding the marital status, 68.1% were single. Regarding the nursing unit, 42.6% were working for the general surgical wards. The total period of clinical career was on average 73.7 months. Regarding the period in current ward, 51.0% were 1-less than 3 years. There was a positive correlation with transformational leadership, transactional leadership, job satisfaction, and organizational commitment, whereas the turnover intention had a negative correlation with transformational leadership and transactional leadership. Conclusion: The nurses' different perceptions of transformational leadership, transactional leadership, and organizational effectiveness have strong correlative relationships with each other. This finding suggests the importance of the head nurse's leadership in increasing organizational effectiveness.

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지휘관의 리더십 특성이 조직몰입과 직무만족에 미치는 영향 - 경기도 소방공무원을 중심으로 - (Influence of Leadership Styles on Organizational Commitment and Job Satisfaction)

  • 손효종;이영미
    • 한국화재소방학회논문지
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    • 제29권6호
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    • pp.129-138
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    • 2015
  • 본 연구는 소방조직에서 지휘관의 리더십에 초점을 두고, 리더십 유형(변혁적 거래적 리더십)의 특성에 따른 조직 내 구성원들의 조직몰입과 직무만족에 미치는 영향을 실증적 통계분석을 통해 알아보았다. 분석결과 변혁적 리더십의 구성변수인 카리스마와 거래적 리더십의 구성변수인 예외에 의한 관리 변수가 조직몰입과 직무만족에 긍정적 영향을 미치는 것으로 나타났다. 이를 통해, 소방조직에서는 지휘관이 카리스마를 갖고 조직 구성원에게 조직의 비전을 정확히 제시하고 자신감과 사명감을 가질 수 있도록 독려할 경우 구성원들의 만족도는 높아지며, 지휘관은 업무를 추진하는데 있어서 목표가 달성될 때까지 조직원들 개개인의 업무에 간섭하기 보다는 권한을 부여하고 예외적인 상황발생이나 이탈의 경우 관리해줄 때 조직업무에 몰입할 수 있는 것으로 나타났다.

The Impact of Leadership Styles on the Engagement of Cadres, Lecturers and Staff at Public Universities - Evidence from Vietnam

  • Suong, Huynh Thi Thu;Thanh, Do Dinh;Dao, Truong Thi Xuan
    • The Journal of Asian Finance, Economics and Business
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    • 제6권1호
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    • pp.273-280
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    • 2019
  • Many studies have shown that job performance and leadership are important in our society. In addition, to improve the quality of work or to improve the work efficiency is still a lot of challenges for each leader. In Vietnam, there are few specific studies on the impact of leadership styles on employee engagement such as: transformational leadership styles, business leadership styles and leadership styles. In the field of higher education, the fewer studies on these issues. A study is conducted to test the impact of leadership styles on the engagement of cadres, lecturers and staff at public universities in Vietnam. Using adjustment techniques, inspecting the scales and theoretical models representing the relationship among the influential factors. The research is based on a sample of 309 cadres, lecturers and staff currently working in universities in Vietnam and used Structural Equation Modeling (SEM) to test the relationships among the variables. The study results show that the scales of the variables: transformational leadership, transactional leadership, laissez faire leadership, job satisfaction and organizational engagement attain the validity and reliability in the research. The study results also show transformational leadership, transactional leadership and laissez faire leadership are directly and indirectly affected by job satisfaction and organizational commitment.

간호조직의 지적자본과 조직유효성: 공공병원과 민간병원의 비교 (Intellectual Capital and Organizational Effectiveness of Nurses: Comparison of Public and Private Hospitals)

  • 오정은;전경숙;장광심
    • 보건의료산업학회지
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    • 제12권2호
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    • pp.27-38
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    • 2018
  • Objectives : This study was conducted to examine the differences in the association of intellectual capital with organizational effectiveness of nursing organizations between public and private hospitals. Methods : A total of 166 nurses (82 of public hospital and 84 of private hospital) were recruited for the survey. Nurses' job satisfaction, organizational commitment, intellectual capital, sociodemographics, work-related factors, and health status were measured. Results : Nurses of public hospitals reported significantly higher scores in human capital, customer capital, job satisfaction, emotional engagement, and transactional commitments than did those of the private hospital. Human capital private and structural capital were significantly associated with nurses' job satisfaction in both public and private hospitals. Customer capital was positively associated with the emotional and transactional commitment in the public hospital, while, structural capital was associated with transactional and normative commitment in the private hospital. Conclusions : We could confirm that the nurses' intellectual capital is important the effectiveness of nursing organizations in both public and private hospitals.

Leadership as a Driver of Employees' Innovation Performance: The Mediating Effect of Cultural Diversity in UAE Universities

  • ALMASKARI, Tariq Humaid;MOHAMAD, Effendi;YAHAYA, Siti Norbaya;JALIL, Muhammad Farhan
    • The Journal of Asian Finance, Economics and Business
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    • 제8권8호
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    • pp.271-285
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    • 2021
  • The aim of this research was to look into the relationship between leadership; transformational leadership, transactional leadership, and employee innovation, as well as the mediating impact of cultural diversity between leadership and employee innovation. Structured questionnaire was used to collect the data from 633 public and private universities' employees in the United Arab Emirates (UAE) with the help of the stratified sampling technique, and hypothesis verified through structural equations modelling (AMOS-21). Findings of the study shows that leadership has positive impact on employee innovation and cultural diversity partially mediates the relationship between leadership and innovative performance of UAE universities' employees. Practical implication of the study is to understand how universities can enhance their employees' innovation which is crucial for their competitiveness and survival. Moreover, the increasing prevalence of cultural diversity, as work arrangements in universities, raises the question of how to successfully manage employees. Although few studies have looked into how transformational and transactional leadership styles affect employees' innovation performance, this study expands on the topic by concentrating on sub-dimensions of leadership that foster innovation through idea generation and execution at the United Arab Emirates universities. This study offers valuable insights for educational leaders and throws light on the main characteristics of leadership which helps the employees to perform better in terms of innovation.

The Effect of Distribution Project Manager Leadership and Performance of Project Team Members with the Mediation Role of Self-Efficacy

  • SHOKORY, Suzyanty Mohd;ZAINOL, Zuraidah;AWANG, Marinah;ABDUL HAMID, Suriani;RAMDAN, Mohamad Rohieszan
    • 유통과학연구
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    • 제20권9호
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    • pp.29-38
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    • 2022
  • Purpose: The purpose of this study to determine the effect of distribution transformational and transactional project manager leadership style on the extra-role performance of project team members using multi-level modelling analysis. Research design, data and methodology: The role of psychological factors as the mediating variable namely is self-efficacy in the effect of project manager's leadership style on the project team members' performance was also studied using the Monte Carlo bootstrapping method. The sample of the study consisting of 370 project team members from 74 contractors registered with the Construction Industry Development Board in the Klang Valley was selected using a simple random sampling and a survey using a questionnaire. Results: The findings showed that the transformational leadership of project managers was a dominant predictor of extra-role performance of project team members. Furthermore, the study show the self-efficacy of project team members acted as a mediator in the relationship between transformational and transactional leadership of project manager leadership on the extra-role performance of project team members. Conclusions: The findings are expected to be used by the relevant parties in planning, arranging and implementing efforts to improve the work performance and ensure that projects are implemented according to the specified specifications.