• 융합경영연구
• /
• 제12권1호
• /
• pp.17-28
• /
• 2024

Purpose: This paper is designed to deliver a deeper understanding of the implications of digitalization strategies in the tourism industry, exploring the opportunities and challenges in South Korea. Research design, data and methodology: To identify effective strategies, an integrated approach is employed in the research that encompasses the Glocal RPM analysis and SANEL HERMES model, as well as the examination of digital tourism factors within the DIANA economy. The data used for this study were derived from multiple sources, including literature review, participation interview, tourist survey and expert questionnaire. By conducting a tourist survey using questionnaires in this research, Glocal RPM and SANEL HERMES hybrid method is used identifying and classifying influencing factors limiting digitalization in tourism. As a final step, experts use a Quantitative Strategic Planning Matrix to propose, assess, and rank a number of digitalization strategies. Results: According to the analysis, the study revealed that combining both tools contributes to a more holistic understanding of the environment, uncovering the positives and negatives from diverse perspectives. The average satisfaction percentage of experts was determined to be 38%, indicating anatal level of digitalization for tourism industry in South Korea. Conclusions: These results can serve as a valuable guide for policymakers and stakeholders in formulating targeted strategies to enhance glocalization, rationality, professionalism, and morality within the digitalization context.

• 유통과학연구
• /
• 제22권2호
• /
• pp.83-93
• /
• 2024

Purpose: Although many studies have addressed destination marketing concepts, the relationship between beach tourists' memorable tourism experience (MTE), revisit intention and electronic word of mouth (eWOM) remains unknown. To address this issue, the authors established a model to investigate the effects of MTE's dimensions on revisit intention and eWOM. Research design, data and methodology: Drawing on 581 questionnaires from domestic beach tourists in Vietnam, a quantitative study approach was administered to empirically analyze a partial least squares path model in PLS-SEM. Results: The findings revealed that four dimensions of MTE including hedonism, local culture, meaningfulness and involvement have positive influence on beach tourists' revisit intention. Besides, meaningfulness and knowledge directly affect eWOM. It is worth noting that beach tourists' revisit intention significantly and directly influence their eWOM. The findings also confirm the indirect effects of hedonism, local culture, meaningfulness and involvement on eWOM through the mediating role of revisit intention. Conclusions: This study will be important to determine beach tourists' behavior through each dimension of MTE. This study also emphasizes on the direct effect of beach tourists' revisit intention on eWOM, as well as confirms its mediating role in the relation between MTE and eWOM. The findings will assist policymakers and destination marketers with strategies and effective future actions.

• Spatial Information Research
• /
• 제8권2호
• /
• pp.191-201
• /
• 2000

최근 들어 관광산업은 지역경제의 활성화, 도시환경의 정비 등 장소마케팅의 일환으로 그 영역이 더욱 확대되고 있는 추세이다. 그러나 국내의 경우, 특정시설을 위주로 한 단일기능적 접근방식에 의해 관광객의 주목을 유발할 수 있는 다양한 관광코스 개발이 이루어지지 못하고 있으며, 이로인해 상대적으로 관광 경쟁력이 확보되지 못한 실정에 있다. 이러한 문제점을 해결하고자 본 연구에서는 역사·문화 관광자원의 데이터베이스 구축과 이를 활성한 관광코스 개발방안을 강릉시의 사례를 중심으로 모색해 보았다. 역사·문화자원을 비롯한 여러 관광자원, 관광지원시설에 대한 정보시스템이 구축되면, 일차적으로 자원의 관리상태, 유형, 가치, 숙박가능 지역, 접근성 등을 고려하여 최적의 관광코스를 개발할 수 있다. 또한 향후 인터넷을 통한 관광서비스의 제공을 비롯한 교육, 자원의 관리 등 많은 영역에서 그 활용도가 매우 높다고 할 수 있다.

• 디자인학연구
• /
• 제3권1호
• /
• pp.34-70
• /
• 1990

Recently the tourism industry has achieved rapid growth and thus stands out as a means for the improvement of international payments and the acquirement of foreign currency. In particular, the hotel and major tourist travel industries have been developed for the inducement of foreign tourists. However, the manu-facturing and sales indust\ulcornerries of tourism folklore haven't developed. The reason is that the endeavor to attract tourists has been more emphasized than the development of tourism folklore which includes chief shopping items and indust-rialization. Tourism folklore plays a great role not only as material evidence of a tourist's visit to a country or region but also as a gift and a souvenir. Also it represents the image and the degree of the industrial development of the nation, so it should be congruent with the nature and the images of the region. Nevertheless, our tourism folklore has been merely mass produced by specific companies that do not represent the region's image and nature in their products. Tourism folklore development can raise the image of Choongnam and serve as a catalyst to induce tourists. Also, it can be an avenue for com$$\mu$ity publicity and industrialization. Thus, this study has examined and analyzed original products made with textiles and metal materials whether can be developed into tourism folklore. Also this study presents the example of developed tourism folklore works in a foreign country. It tries to give the unique symbolic image of Choongnam by developing the original products with Choongnam' s own materials. However, this study has shown that the actual conditions of tourism folklore development in Choongnam are seriously inferior to other industries. The producers are limited. Moreover, the product items are coarse. Many problems are being brought up which should be improved. Hereafter, to develop Choongnam's own tourism folklore, it should be carried out with financial and political support from the government, design development by industrial circles, professional design training and marketing research by the sellers.

• 동굴
• /
• 제90호
• /
• pp.17-26
• /
• 2009

본 연구는 인터넷을 이용하여 진행 중인 동굴의 홍보 현황을 파악하여 인터넷 홍보를 활성화할 수 있는 방안을 수립하는데 그 목적이 있다. 따라서 인터넷상에서 동굴이 어떻게 홍보되고 있는가에 대한 현황을 분석하기 위해, 첫째 인터넷 검색엔진을 통해 '동굴'이란 단어를 검색하였고, 둘째 개방동굴을 보유하고 있는 지방자치단체의 홈페이지 내용을 분석하였다. 그 결과는 다음과 같다. 첫째, 동굴을 관리하는 사무소의 소속이 지방자치단체라고 할지라도 지방자치단체의 홈페이지 또는 별도로 운영하는 문화관광 사이트를통한 홍보보다는 동굴 전용 홈페이지를 구축하여 실시간으로 접촉하거나 문의하는 고객의 요구를 해결할 수 있게 해야 한다. 둘째, 전용 홈페이지를 구축하는 것에서 그치는 것이 아니라 네이버, 파란, 다음 등과 같은 검색엔진에 동굴의 URL을 게시하여 네티즌들이 손쉽게 접근할 수 있는 편리성을 제공해야 한다. 셋째, 지방자치단체의 홈페이지를 통한 동굴의 홍보에서도 관심이 큰 지방자치단체와 그렇지 못한 지방자치단체간의 격차 매우 크다. 마지막으로, 자체적으로 운영하는 것에 한계가 있다고 할지라도 최신 기술을 접목시켜 동굴의 관련 사진을 가급적 많이 제시하거나 신기술 접목이 불가능할 경우에도 관련 사진을 통해 흥미를 유발할 수 있도록 해야 한다.

• 농촌계획
• /
• 제27권2호
• /
• pp.23-34
• /
• 2021

This study aims to understand why the sales volume and the number of visitors are different in each rural tourism village. The study considered that the management and operation of rural tourism villages is one of the major influencing factors. To prove this, the study determined what factors were related to the management and operation of villages and derived detailed items to evaluate them. In the study, the researchers conducted an in-depth interview and a literature review on the management and operation of rural tourism villages in Yangpyeong-gun. They also performed a case study on the Sumi village, one of the successfully managed and operated villages in Yangpyeong-gun, to determine the detailed items. As a result, seven factors were identified. These factors comprise operation entity, governance, shared vision, leadership, efficient role-playing, marketing efforts, and equity in profit distribution. Based on these seven factors, 85 of the evaluation items were developed. The management and operation scores of 85 items were measured and summed for each of the 21 rural tourism villages. First, 21 villages were divided into two groups by the sales figures to derive items to determine the difference in the mean value of the evaluation scores. Second, an independent sample t-test was conducted for each village at YangPyeong-gun. Third, the study divided the 21 villages into four groups using 46 evaluation items. Finally, the study's researchers clarified some challenges to solve and appropriate management and operation plans considering each type of rural tourism village.

• 동아시아경상학회지
• /
• 제9권2호
• /
• pp.55-73
• /
• 2021

Purpose -This study aims to determine how the characteristics of the airline's SNS marketing affects brand image, brand attitude according to perceived values, and to analyze the impact of SNS marketing factors. It was intended to provide theoretical and practical implications for airlines to refer to SNS marketing activities. Research design, data, and methodology -A questionnaire was formed based on previous studies, and then an online questionnaire was created to conduct a survey. Explained the purpose and asked to respond. From February 1 to 14, 2020, 333 responses with a valid number of samples were confirmed for the final analysis of the data. The questionnaire was composed of five areas: demographic characteristics, SNS factor, brand image, brand attitude, and perceived value. Result -Airline's SNS marketing, brand image, and brand attitude are affected by the gender, age, and SNS usage time of the user, and the perceived value of the user is shown to be controlled by the airline's SNS marketing's influence on brand image and brand attitude. Conclusion -When SNS is to be effectively used for airline marketing, it is necessary to pay attention to the demographic characteristics and the control effect of perceived value, and use it for airline management. The perceived value has been shown to affect SNS marketing's brand image and brand attitude.

• 유통과학연구
• /
• 제15권7호
• /
• pp.73-83
• /
• 2017

Purpose - The purpose of this paper is to explore the CSR activities of small enterprises in hospitality and tourism industry in South Korea. Since previous research on CSR activities has considerably focused on large enterprises whereas small enterprises have relatively less attention, this study aims to explore the characteristics of small enterprises in hospitality and tourism industry and their CSR activities. Research design, data, and methodology - The population of interest for this study was social enterprises registered in Korea Social Enterprise Promotion Agency (2016), and it was used to verify the social enterprises which has a certification for social enterprises. From 1672 companies in total, the sampling frame was a database with 117 companies in hospitality and tourism industry. This study investigates social enterprises' CSR activities on the company's official websites (e.g., company reports, magazines, the news articles, and interviews). The websites of the selected enterprises in hospitality and tourism industry were analyzed for examining CSR activities by the quantitative content analysis. All of the CSR activities in small social enterprises were classified into six dimensions based on the stakeholder theory. Results - The findings of this study provide the characteristics of the 117 small social enterprises and their specific CSR initiatives. A total of eight main business lines were identified: 1) fair travel, 2) leisure/sports, 3) accommodation/camping, 4) medical tourism, 5) exhibitions/art events/cultural events, 6) leisure activities for vulnerable social groups, 7) Korean traditional culture, and 8) ecotourism/agricultural tourism. The CSR initiatives were classified into six dimensions: 1) environment, 2) employment, 3) multicultural families and vulnerable social groups, 4) local community, 5) economic prosperity, and 6) product. Conclusions - This study revealed the special CSR initiative examples of small enterprises in hospitality and tourism industry. Small social enterprises participate in CSR activities mainly related to their own business lines. Moreover, these enterprises are more closely embedded in their local community development, job creation and education for local residents and vulnerable social groups, and traditional heritage preservation. The findings of this study provide theoretical and practical implications and they can contribute to enrich CSR with literature for small enterprises in hospitality and tourism industry.

• 벤처창업연구
• /
• 제7권4호
• /
• pp.149-157
• /
• 2012

본 연구는 우리나라의 자랑스러운 산업시설, 특히 한국적이며 세계적인 산업관광 자원에 대한 매력 성을 제고시켜 산업관광 활성화 기여에 있다. 이를 위하여 선행연구와 수집된 설문조사를 통하여 산업관광 속성요인을 추출 하였다. 연구 분석결과 산업관광 속성요인 중에서 신상품 정보획득, 신상품 아이디어 획득, 경영정보 수집, 교육 및 훈련 프로그램, 정보 통역서비스, 특색 있는 산업 관광체험 등이 중요도 순으로 나타났다. 이것은 새로운 지적인 정보획득 속성이 기존관광과는 중요도 속성측면에서 차이가 있음을 보여주고 있다. 5개의 중요한 영향력을 나타내는 속성요인은 비즈니스 요인, 편의성, 관광 매력성, 환대성, 고유성의 순으로 나타났다. 또한 통계적으로 유의한 영향을 미친 요인은 비즈니스 요인과 편의성 요인, 관광매력성, 고유성 요인이었다. 반면에 환대성 요인은 통계적으로 유의하지는 않고 부(-)의 관계를 보이고 있으므로 산업관광 환경의 개선, 활성화 전략의 수립 등이 시급함을 나타내고 있다. 그리고 유의한 영향을 보인 비즈니스 요인, 편의성, 관광 매력 성 요인은 정(+)의 관계를 보였으며, 고유성 요인은 부(-)의 관계로 나타났다. 이는 응답자들이 산업관광에 제공되는 비즈니스 요인 및 편의성 요인에 포함된 항목들이 국내 산업관광에 긍정적인 영향력을 미치고 있음을 나타내 준다.

• 수산경영론집
• /
• 제35권1호
• /
• pp.57-85
• /
• 2004

To develop an blue tourism website(BTW) for electronic commerce(EC), information requirements of BTW are defined firstly. We defined information requirements of BTW from two aspects, i.e., front office and back office. Information requirements for front office were derived by consumer purchasing decision process. And information requirements for back office were derived by tourism value chain. Total 29 functions are identified as critical EC related functions of BTW. Among them, 25 functions were investigated into BTW. BTWs were searched by search engines - Yahoo and Empas - to Korean websites. There are 12 specialized BTWs, except one cyber museum website. For 12 websites, 25 functions were probed. By the results, in need recognition stage of blue tourism, only weather information was provided in most websites. In information search stage of blue tourism, package recommendation and various contents were provided in most websites. In consumption stage of blue tourism, traffic information were provided in most websites. And in after - sales service stage of blue tourism, bulletin board function was implemented in most websites. The rest of the functions were scarcely implemented. On the whole, it was concluded that most EC related functions of BTW in Korea were not implemented properly. To improve the status quo, it is expected in the dimension of individual website, that marketing planning, customized service, intelligent service, reinforcing purchasing assistance functions, customer relationship management, and escrow service etc. need to be implemented. And it is expected in the dimension of blue tourism industry, that standardizing product catalog, security assistance policy, information sharing by industrial database, finding referral model of BTW, elevating information mind, revising related laws etc. are needed.