• Asia pacific journal of information systems
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• v.16 no.4
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• pp.49-70
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• 2006

In recent, Open markets are booming up rapidly. Open markets are one of the online marketplaces which mainly concentrated on spot transactions of commodities, and are differentiated from integrated internet shopping stores with market participants, trading rules and so on. This study investigated on factors affecting satisfaction with and preference on open markets by comparing open markets with integrated internet shopping stores, and aimed to figure out the reasons why open markets are growing up so rapidly and to forecast the future of open markets. To investigate the factors affecting buyers' satisfaction with and preference on internet shopping channel. I extracted several factors through literature reviews. The factors include the pros (cost saving and time saving), the cons (security concerns and privacy concerns), and decision making support suggested by Simon's research as well. Then, I constructed research model and related research hypotheses. To verify research hypotheses, I conducted field survey targeting on online buyers and analyzed research data using structural equation model. According to data analysis result, open markets have competitive advantages over integrated internet shopping stores with respect to cost saving, time saving, and decision making support. However, online buyers are still concerning privacy issues within open markets. In summary, buyers are considering that open markets are cheaper, faster, and more efficient internet shopping channel, compared with integrated internet shopping stores. However, open markets are required to dedicate to lessen buyers' privacy concerns to rebirth as more satisfying and preferable internet shopping channel and to prosper in the future.

• East Asian Journal of Business Economics (EAJBE)
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• v.9 no.4
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• pp.1-15
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• 2021

Purpose - In a difficult time for a firm, it seems impossible to change circumstances by a firm. Nevertheless, the firm must do whatever it can do by however it can do. Therefore, the purpose of this study is to analyze the effect of HRM practice on organizational effectiveness with the status quo of the firm as a moderator. Based on the result of this study, the managerial implication could be suggested as a contextual response to each status quo of the firm in improving and managing organizational effectiveness by HRM practice. Research design, data, and methodology - This study measured organizational effectiveness with employee satisfaction and organizational commitment. HRM practice includes two HR management areas, HR system, and HR attitude. HR system includes education & training and additional wage welfare. HR attitude includes employee stress and empowerment. As for the status quo of the firm, this study considered three construct; firm feature, strategic feature, environment change feature. This study analyzed 397 employees of 24 company data from the 7th HCCP of KRIVET. Result - Hypothesis 1 through Hypothesis 3 were partially supported. The results of this study suggest that to increase organizational effectiveness(job satisfaction and organizational commitment), employee stress and education & training participation need to be managed. And circumstance of an organization as given the Status Quo of the firm needs to be managed differently like firm size, environment change in demand, and technology. Conclusion - This study suggests best-practice implications based on the result between HRM practice and organizational effectiveness. And also suggest differentiation in management to increase the best-fit in management.

• Journal of the Korean Dietetic Association
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• v.13 no.4
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• pp.331-344
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• 2007

This study was performed to improve the hospital food service in quality and customer satisfaction by using 6-sigma strategy which was processed by DMAIC methods. The research procedure was as follows; analyzing the main causes of customer dissatisfaction of food service by using numerical method, and then finding out the standardized problem solving methods, and finally reforming food service process. The effectiveness of 6-sigma activity was measured by ‘food service quality index’, ‘customer satisfaction index’ and ‘total food service satisfaction index’. Food service quality index was calculated by adding grade of soup temperature, food service, delivery time, and setting accuracy. Statistical data analyses were completed by using the Minitab Ver. 14. By performing 6 sigma activity, food service quality index was increased from 67 to 79 points (p<0.05) and customer satisfaction index also rise from 73 to 79points (p<0.05). Satisfaction of meals’ taste, diverse menu, food setting accuracy, remove of food service, overall food service were significantly improved(p<0.05). The results of capability analysis in food service quality index, customer satisfaction index, and total food service satisfaction index were improved 2.11$\sigma$ to 2.49$\sigma$, 1.88$\sigma$ to 2.43$\sigma$, and 2.04$\sigma$ to 2.47$\sigma$ respectively (p<0.05). Therefore this study showed that subjective food service improving process could be measured by objective numerical value which might be used for financial value in hospital management.

• Hwankyungkyoyuk
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• v.17 no.1
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• pp.1-11
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• 2004

The objectives of this study were: a) to measure the satisfaction of who volunteered in the activity, and b) to identify factors related to their satisfaction from the activities, and c) to provide policy implications to improve their satisfaction. This study was based on a literature review and empirical analyses. The empirical analyses have been completed through individual interviews with community residents who volunteer the NGO activities in the Korean Federation for Environmental Movement. The major findings from empirical analysis were as follows: As a result of correlation analysis, nine variables affecting the degree of their satisfaction were "activity time", "sex", "support of family and friends", "understanding of environmental NGO activities and fields of environmental NGO activities", "contact points for the activities", "income and vocation". As a result of multiple regression analysis, the five variables affecting the degree of their satisfaction were "understanding of the NGO activities", "income", "support of family", "marital status", "activity period" and these five variables explained 49.1% of the degree of their satisfaction. Based on the empirical findings, the following suggestions could be offered for the environmental NGO activities. 1) Environmental NGOs should offer resident-friendly programs which may help the residents participate in the NGO activities, so the volunteers can participate in the activities with their family, friends, and neighbors. 2) Environmental NGOs should provide appropriate information and educational supports to community residents, which might facilitate them to have a sound understanding of the NGO activities. And the environmental NGOs should provide diverse activity programs to facilitate participation and to formulate eligible management system for the activities. 3) To enhance the satisfaction of participation, environmental action programs should be organized and conducted through a careful consideration of the status of the community, the characteristics of residents, and so on. To provide better contact points, environmental NGOs should cooperate with religious organizations in communities, social groups, media and so on.

• Journal of Industrial Convergence
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• v.19 no.4
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• pp.127-134
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• 2021

The purpose of this study is to examine the mediating effect of depression and social relationships on the effects of physical satisfaction on life satisfaction of multicultural adolescents. For this purpose, data from the 7th year of the 2017 Multicultural Panel (MPAPS) surveyed among young people were used. The sample was subjected to frequency analysis, descriptive statistics, and correlation analysis to identify the characteristics of 1,146 students in the first year of high school at the time of the survey. In addition, the mediating effect of depression and friendship was analyzed, and as a result, it was found that depression and friendship were partially mediated in the effect of physical satisfaction on life satisfaction of multicultural adolescents. Based on the research results, it is significant in that it provides basic data on programs and practical implications that can be used in the social welfare field to reduce depression and promote amicable friendships for multicultural adolescents to improve life satisfaction.

• International conference on construction engineering and project management
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• 2009.05a
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• pp.1599-1607
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• 2009

In order to deal with severe competition in the construction market of developing countries, large contractors must continually improve their own performance and operation. Performance measurement is the heart of ceaseless improvement in organizations. Key performance indicators (KPIs) play a key role in measuring project management performance (PMP) of large contractors in developing countries. The main objective of this paper is to identify KPIs, which can be used to measure PMP of contractors, and then analyze the underlying relationships of these KPIs in order to gain insight into PMP of large construction firms in Vietnam construction industry (VCI). Literature reviews and the pilot survey provided 30 KPIs. Fourteen KPIs, which have the mean values higher than 3.0, were considered as important KPIs through a questionnaire survey of 32 professionals. Factor analysis of these KPIs was employed to categorize them. The results of the survey revealed that top six KPIs are construction time and cost, owner satisfaction on services and products, and quality management and project team performance. Factor analysis uncovered that 14 top-ranked KPIs can be grouped under six categories, namely: (1) construction input management, (2) owner satisfaction, (3) cost and quality, (4) manpower management, (5) subcontractor performance and (6) equipment management. The findings of this research can be used as a guideline to measure PMP of contractors in Vietnam as well as in other developing countries. Since contractors from a country to the other country may have the same manner to manage construction projects, the results of this study may be useful not only to practitioners and researchers in Vietnam but also to participants in other developing countries.

• Journal of Korean Academic Society of Home Health Care Nursing
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• v.8 no.2
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• pp.121-134
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• 2001

The purpose of this study were to analyze the home care services and to evaluate the client's satisfaction with the home care services provided by home care service center in the C hospital. The data were collected by reviewing charts of 128 home care clients who were receiving home care services at C hospital from October 1997 to September 2000. The subjects for satisfaction of home care service were 20 clients from July 10 to September 30, 2000. The tool for measurement of present condition of home care service was developed by the researchers. The satisfactions of the home care services were measured by using the instrument developed by Im(997). The data were analyzed by using the SPSS/PC+. The results of this study were as followings : 1. Majority of the subjects was female(61.7%). The average of age was 63.5 years. The service has been used mostly by the elderly 60 years of age or older(71.1%). The economic level of most of subjects was in middle class(94.5%). 2. Majority of the subject had a cancer(55.4%), following stroke(25.0%). The average duration of disease for the subjects was 31 months. The average time of hospitalization for the subjects was 3.3 times. The duration of hospitalization was 10$\sim$30 days(26.6%), 30$\sim$60 days(23.4%) and above of the 210 days(9.4%). 3. Most of the subjects used his/her doctor (47.7%), as a consultant, following his/her nurse (28.1%), other patients or their family (21.9%). Most of reasons for a consultation were supportive management(Infusion or medication, 60.94%), following tube management(L-tube or T-tube, 25%), Foley catheter management (15.63%) etc. 4. 28 types of nursing diagnoses were used by the home care service. The nursing diagnosis altered nutrition: less than body requirement were used mostly by the home care service, following risk for infection, impaired skin integrity, impaired swallowing, ineffective airway clearance altered comfort: pain, impaired physical mobility. By the human-response pattern, exchanging(63.2%), moving(7.5%), feeling(10.4%), knowing(5.2%), communicating (2.6%), relating(0.5%) perceiving(0.4%) and choosing(0.3%). There were 42 nursing intervention types were performed by the home care service. By the NIC(nursing intervention classification. McCloskey. Bulech. 1996). physiologic: complex (30.3%) was the most, safety(28.3%), behavioral(20.0%), physiologic: basic(10.8%) and health system(1.7%). Observation or assessment was the most nursing intervention performed by the home care service. following IV infusion. vital sign observation. infusion management and fluid-electrolyte balance management. 5. The level of client's satisfaction with provided home care services showed considerably high(2.67/ 3).

• Journal of Distribution Science
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• v.11 no.10
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• pp.37-45
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• 2013

Purpose - Appropriate response to the fast changing economic environment determines SMEs' competiveness in the era of globalization and open market and, therefore, government policies to strengthen SME's competitiveness will be very important in the future. It is time to investigate the element of strategic orientation that is necessary for strengthening the competitiveness of SMEs, and its effect on the success of a business start-up. This study analyzes the network orientation in addition to existing strategic orientation, and focuses on price and quality management capability as mediators for strategic orientation and outcomes of business start-ups. Research design/data/methodology - The orientations of technology-based business founders were classified into market, technology, network, and entrepreneurial orientation. We then investigated the effect of these orientations on product price and quality management capability, as well as the influence of price and quality management capability on the outcome of a business start-up. This study is based on the nation-wide survey of the founders and members of technology-based business establishments. The survey was administered to 300 selected companies via email for a period of one month, at the end of which 175 companies replied with valid answers. Further, for effective and objective research, we used SPSS 14.0 and Amos 7.0 for structural equation modeling assumptions and hypothesis verification. Results - Except for entrepreneurial orientation, the other three orientations, namely, technology, market, and network orientations, affect the price management capability according to our results. The price management capability relates significantly with the sales and customer satisfaction. Especially, technology orientation is the core competency of start-ups that affects price and quality management capabilities. However, technology and entrepreneurial orientation do not influence the outcome of business start-ups, but affect their quality management capabilities. Conclusions - This study confirms that the strategic orientation affects product price as well as quality management capabilities, to introduce new products and achieve successful outcomes. In conclusion, new business founders face the dilemma of trade-off between price and quality in the planning stage of new product development. In particular, price management capability directly affects the outcome. Therefore, price management is more important for a successful start-up than quality management. Especially, during the initial stages of starting up a new business, price management capability entails following the market-leading company, or price penetration strategy. In this stage, price management is dependent on the information from outside rather than on the founder's decision, and it directly affects sales performance and customer satisfaction. In contrast, quality management capability is directly related to the technology capability and market experience of founders. In this case, subjective and proactive decision making is required for differentiation and development of demand in the niche market, which does not directly influence the sales performance and customer satisfaction.

• Journal of the Ergonomics Society of Korea
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• v.35 no.3
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• pp.175-184
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• 2016

Objective: In this study, two types of foot-controlled mouse devices are compared with a hand mouse in the input tasks requiring repetitively switching between a keyboard and a mouse. Background: Foot-controlled mouse devices have been developed for persons with impairments in the mobility of their hands. However, some researchers insisted that the foot-controlled mouse devices could be effectively used by the persons with no limits to their hand mobility. There are needs to investigate the efficiency of the foot-controlled mouse devices, when they are used by the nondisabled people. Method: Participants conducted the input tasks, requiring repetitive switches between a keyboard and a computer mouse. The used computer mouse devices were two types of foot-controlled mouse and a typical hand mouse. Participants performed three types of input task for five days and three types of task performance were measured; the number of completed input tasks within a given practice time, subjective satisfaction level and the time wasted for the mouse control. Results: For five days, the performance of input tasks sharply increased in input tasks by foot-controlled mouse devices rather than a hand mouse. After five days, the level of satisfaction on the foot-controlled mouse devices approached to about 76% of a hand mouse satisfaction level. The control time of the foot-controlled mouse devices also approached to about 109% of a hand mouse control time. Conclusion: After only five-day practice, the input task performance by foot-controlled mouse devices approached to that of a hand mouse. This result may suggest that the foot-controlled mouse devices can be effectively used as an alternative input device for the nondisabled people, if input tasks are easy and enough practice time is provided. Application: The results of this study might help to design foot-controlled mouse devices and to expend the usage of them.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.1
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• pp.202-210
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• 2014

This paper is to discover selection indicator for academia-industrial cooperation R&D project. Existing Project lacks careful consideration for participant enterprise. But, This project must be focused on enterprise for the goal of project is to improve business competition. Therefore, we analyze the survey result of enterprise satisfaction and deduct the factor of satisfaction by statistical analysis like One-way ANOVA and Regression. The study says that collaboration time, the time of planning of commercialization, technology transfer and the level of goal achievement improve enterprise satisfaction. And it implies needs for plan of manpower input and commercialization at the selecting phase. This paper is significant that it can improve project system by satisfaction. We expect that this result is utilized by planning and management.