• Informatization Policy
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• v.21 no.2
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• pp.24-48
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• 2014

Smart working, along with the spread of smart device use, has recently garnered increased interest. The issue has become focused on low labor productivity over working time, work-life balance and social discussion. There has also been a shift in working styles due to the development of mobile, security, and cloud computing-related IT technology support and activation of the smart work environment. However, former research show concern that smart working may not meet the initially expected levels of productivity. This empirical study was carried out to introduce the impact of teleworking on increased productivity and satisfaction in companies and public institutions through user interviews, a socio-technical systems approach and surveys. To summarize the results of this study, 'Telework satisfaction' is directly influenced by 'Work-life balance', 'Telework-system fit, and 'Telework-job fit'. Direct impact factors of 'Telework productivity'are 'Telework-job fit', 'Telework satisfaction', and 'Telework environment quality'.

• Journal of Information Technology Services
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• v.23 no.2
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• pp.31-47
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• 2024

With the spread of COVID-19, non-face-to-face social exchanges around the world have increased, leading to a rise in the demand for telework. The recent advancement in technology has facilitated the emergence of metaverse platforms, with telework utilizing the metaverse gaining significant popularity. Such metaverse telework is signaling innovative changes in the business environment, yet sufficient research has not been conducted. This study analyzed the factors affecting the perceived work productivity, job performance, and job satisfaction of metaverse telework users. To achieve this, an online survey was conducted, focusing on individual factors (self-management tactics, sense of belonging, social presence, IT complexity) and situational factors (perceived workload, organizational support, metaverse telework environment, and flexible work arrangements). Out of the total responses, 358 valid questionnaires were used for the analysis, excluding any insincere responses. The SPSS 27.0 software was employed to verify the research hypotheses. This study proposed effective strategies to enhance the efficiency of telework within the metaverse.

• Informatization Policy
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• v.18 no.2
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• pp.72-84
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• 2011

Along with the fast development of "smart"information technology including smart phones, a concern for increased productivity and better work-life balance is growing faster than ever. In many cases, the expectations for "smart work"remain only superficial at most, and the theoretical foundation for smart work research, much less with clear definitions, is not based on sound research. This article primarily aims to clarify the differences between the concept of telework and that of smart work. Particularly, a research framework for smart work, reflecting the points of differentiation for smart work on the basis of previous telework research framework is suggested. Then, we go further to discuss the limitations of existing telework research to suggest new research agenda for smart work research, and review current smart work policy being executed by the Korean government to suggest directions for the future. We expect to make academic contributions to the advancement of smart work research in the IS research field as well as provide practical insights for local policy planners.