• 제목/요약/키워드: support services

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창업보육센터 지원서비스와 매니저 역량이 입주기업의 성과에 미치는 영향에 관한 연구 (Impact of Business Incubator's Support Service and Manager's Capabilities on the Start-Up Performance)

  • 배영임
    • 벤처창업연구
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    • 제11권2호
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    • pp.145-155
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    • 2016
  • 본 연구에서는 창업보육센터 입주기업 250개사를 대상으로 매니저 역량 수준과 지원서비스 만족도가 입주기업의 경제적 성과에 미치는 영향에 대해 실증적으로 분석하였다. 이때 지원서비스는 '물리적 시설 및 장비 지원', '경영/법률지원', '네트워크지원', '자금지원', '기술지원', '교육지원'의 6가지로 구분하였다. 분석결과, 매니저 역량과 지원서비스 중 '교육지원'을 제외한 항목이 입주기업의 경제적 성과에 유의미한 영향을 미치는 것으로 나타났다. 이와 함께 창업보육센터의 각 지원서비스에 대해 입주기업이 중요하다고 고려하는 수준과 입주 후 경험을 통해 얼마나 만족하고 있는지 만족도 수준을 조사하여 비교분석한 결과, 창업보육센터 지원서비스에 대한 중요도에 비해 만족도가 매우 낮은 수준으로 나타나 입주기업들의 서비스에 대한 기대를 충족시키지 못한다고 설명할 수 있다. 본 연구결과를 종합하면 창업보육센터의 지원서비스에 대한 만족도는 입주기업의 경제적 성과에 매우 중요한 영향을 미치지만 실제로 입주기업들이 기대하는 창업보육센터 지원서비스 수준보다 현재 만족도는 매우 낮은 수준이다. 향후 창업보육센터의 매니저 역량 및 지원서비스의 질적 수준을 제고함으로써 입주기업의 경제적 성과를 향상시켜야 할 것이다.

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모유수유 교육 및 지지 서비스가 모유수유 실천율과 영아 성장에 미치는 효과 (Effects of Breast-feeding Education and Support Services on Breast-feeding Rates and Infant's Growth)

  • 장군자;김선희
    • 대한간호학회지
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    • 제40권2호
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    • pp.277-286
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    • 2010
  • Purpose: This study was done to investigate the effects of breast-feeding education and support services on rate of breast-feeding three and six months after birth, and the effect on infant's growth (weight, height, body mass index [BMI]). The experimental group which had both education and support services was compared with the control group which had only breast-feeding education. Methods: This study was a quasi-experimental study with a time-series design. The participants were 39 mothers who were hospitalized for childbirth. Twenty mother were assigned to the experimental group and 19 mothers, to the control group. The breast feeding education was done during hospitalization, and support services were provided once a week after discharge for a month (a total 4 times) by a maternity ward nurse. Data regarding breast-feeding rate at one month after childbirth was collected by phone call; the breast-feeding rates at three and six months after childbirth were collected in a visit to the families. The child's weight and height were also measured during the visit. Results: The experimental group had a statistically significant higher rate for frequency of breast-feeding at one, three and six months after childbirth than the control group. However, there was no meaningful difference between the two groups for infant growth. Conclusion: The results of this study suggest that breast-feeding education is helpful for a start, but support services are also necessary to sustain breast-feeding.

전력 통신서비스를 위한 ATM 통신망 구축방법 (A Methodology for the construction of ATM Network to support the Power Utility Services)

  • 윤일환;유재택;김일동
    • 대한전기학회:학술대회논문집
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    • 대한전기학회 1998년도 하계학술대회 논문집 C
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    • pp.961-963
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    • 1998
  • Power telecommunication networks, being used to support the operation and management of power utility services, exhibits different characteristics from those of public domain networks. KEPCO is planning to evolve its own power network infrastructure to exploit ATM (Asynchronous Transfer Mode) technology. The ATM network to be developed needs to effectively utilize existing network of KEPCO and to fully support new and emerging power-utility-services. This paper summarizes the features of power communication services and the characteristics of Power telecommunication networks, and reports our evolution methodology for KEPCO network.

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근접 무선 통신 기반 박람회 지원 서비스의 구축 및 운영 : 모터쇼 적용 사례 (The Development and Operation of NFC-based Exhibition Support Service : A Motor Show Case)

  • 전정호;최명희;이경전
    • 한국IT서비스학회지
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    • 제13권2호
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    • pp.83-97
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    • 2014
  • With NFC technology, visitors can easily enjoy exhibit-related information and services. The participating firms can accumulate the visitor data and build up networks with potential visitors. This paper is to report an implementation and operation case of an NFC-based exhibition support service which creates new value as above. For this objective, we introduce the issues in constructing NFC-based exhibition support service. Moreover, we analyze visitor behaviors based on the tag touch data collected, and calculate the economic values generated. The NFC-based exhibition support service in this paper was applied to Hyundai Motors' booth in the 2013 Seoul Motor Show. This paper concludes with implications for business operators that are interested in applying NFC technology to exhibition spaces.

장애아동 가족지원 서비스 요구 및 만족도 조사 (A Needs Assesment and Satisfaction Level of Family Support Services for Preschoolers with Disabilities)

  • 전귀연;김수경
    • 대한가정학회지
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    • 제43권5호
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    • pp.57-79
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    • 2005
  • The purpose of this study was to investigate the needs assessment and satisfaction level of family support services for preschoolers with disabilities. The subjects were 146 mothers and 138 teachers of 3- to 6-year- old preschool children with disabilities in integrated kindergartens in Daegu, Seoul, and Kyungnam. The major findings of this study were as follows. First, mothers needed information and financial support most. The level of the mother's needs was related to the type and degree of disabilities, child's sex, child's age, mother's educational level, and father's occupation. Second, the satisfaction level of mothers in the integrated kindergarten education programs was generally low. Third, mothers needed parental training of child's problem behavior, mother-child interactions program, and parental education of developing child's creativity.

증강현실을 활용한 상황인지기반의 편재형 자동차 정비 서비스 (Ubiquitous Car Maintenance Services Using Augmented Reality and Context Awareness)

  • 이규원;서동우;이재열
    • 한국CDE학회논문집
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    • 제12권3호
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    • pp.171-181
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    • 2007
  • Ubiquitous computing is a vision of our future computing lifestyle in which computer systems seamlessly integrate into our everyday lives, providing services and information in anywhere and anytime fashion. Augmented reality (AR) can naturally complement ubiquitous computing by providing an intuitive and collaborative visualization and simulation interface to a three-dimensional information space embedded within physical reality. This paper presents a service framework and its applications for providing context-aware u-car maintenance services using augmented reality, which can support a rich set of ubiquitous services and collaboration. It realizes bi-augmentation between physical and virtual spaces using augmented reality. It also offers a context processing module to acquire, interpret and disseminate context information. In particular, the context processing module considers user's preferences and security profile for providing private and customer-oriented services. The prototype system has been implemented to support 3D animation, TTS (Text-to-Speech), augmented manual, annotation, and pre- and post-augmentation services in ubiquitous car service environments.

마이데이터 서비스 수용 의도와 요인에 대한 사용자와 금융사 직원의 인식 비교 연구: Q 방법론을 활용하여 (A Comparative Analysis on the Perceptions of Users' and Financial Company Employees' on MyData Services: Using Q Methodology)

  • 이정우;김철민;송영규;박현지
    • 한국IT서비스학회지
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    • 제21권3호
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    • pp.1-25
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    • 2022
  • The financial MyData service has implemented in January 2022 and launched 45 services by banks, securities, credit cards and fintech companies. This study applied the Q methodology, to identify the user types of MyData services and compared the perceptions of employees of financial institutions who plan and develop the MyData services. There are three types of MyData service users: active users, limited users who focus on consumption and asset status inquiry, and sensitive users for personal information. There were two types of recognition of financial company employees. One is the active user support other is the sensitive user for personal information support. The analysis of subjective perceptions can be used as a reference for establishing a company's MyData service marketing strategy and establishing related policies to improve the MyData ecosystem.

The Effect of Internal Marketing on Employees' Service Immersion to Customers

  • KANG, Min-Jung;KIM, Hae-Jong;HWANG, Hee-Joong
    • 유통과학연구
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    • 제17권12호
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    • pp.33-42
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    • 2019
  • Purpose: This study seeks to identify whether internal marketing factors have a statistically significant positive effect on the flow of services to customers of bank service employees. Specifically, the purpose of this study is to confirm the importance of internal marketing in the employees' services immersion to customers. In addition, the study seeks to identify whether employees' perceived organizational support recognition mediates between internal marketing factors and the employee's immersion in services to customers. Research design, data and methodology: This study distributed 100 questionnaires to employees working at banks to obtain data. Finally, the study conducted a statistical analysis on a questionnaire of 94 employees. For regression, factor analysis, and reliability analysis, the 24 version of the SPSS was used. For the mediation analysis, the SPSS macro developed by Hayes was used. Results: This study seeks to statistically verify which factors of internal marketing have a greater impact on employee immersion in services. Conclusions: Research verification has shown that all elements of internal marketing affect the employee's immersion in services to customers. It was also shown that the employee's recognition of organizational support mediated the relationship between factors of internal marketing and the employee's immersion in services to customers.

여성결혼이민자의 다문화가족지원사업 이용과 결혼의 안녕 및 희망의 관계 -문화상대주의와 강점관점에 기반한 지원사업 참여자들을 중심으로- (Utilization of Multicultural Family Support Services and Marital Well-Being and Hope among the Female Marriage Immigrant -A Focus on Participants of the Support Project Based on Cultural Relativism and a Strengths Perspective-)

  • 현경자
    • 한국사회복지학
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    • 제66권2호
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    • pp.127-157
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    • 2014
  • 이 연구는 여성결혼이민자의 한국사회 정착과 결혼생활 적응을 돕기 위해 실시되고 있는 다문화가족 지원사업의 이용이 실제로 이 여성들의 긍정적 변화를 도와 부부갈등인식 감소와 결혼의 안녕 및 희망에 기여하는지를 조사하였다. 이를 위해 문화상대주의와 강점 관점에 기반 한 지원사업을 수행해 온 전국의 36개 기관들을 통해 수집된 여성결혼이민자 558명의 설문조사 자료가 이용되었다. 구조방정 식모형 분석결과, 예측대로, 지원사업 이용기간, 서비스 이용 빈도 및 이용서비스의 수로 측정된 지원사업 이용은 여성결혼이민자들이 보고한 긍정적 변화와 정적으로 연관되었고, 그런 변화는 이어서 부부갈등인식과 부적인 관계를 보였으며 결혼만족과 결혼안정으로 측정된 결혼의 안녕 및 희망에 정적인 기여를 하였다. 또 긍정적 변화는 결혼의 안녕을 저해하는 부부갈등인식을 낮추어 결혼안녕을 강화하고, 이어 결혼안녕은 희망에 기여하여 이러한 간접경로로 희망을 도왔다. 이 변인들 간의 관계구조는 국내거주기간 및 한국어 능력이 지원사업 이용과 긍정적 변화에 미치는 효과를 통제했을 때 지지되었지만, 아울러 지원사업 이용이 부부갈등에 미치는 직접효과가 정적으로 유의하게 나타났다. 이 결과들은 다문화가족지원사업의 이용이 여성결혼이민자의 긍정적 변화를 도와 희망을 키우며 성공적인 결혼 생활을 촉진할 수 있지만 한편으로 부부갈등을 야기할 수 있는 요소들을 내포하고 있음을 시사하였다. 따라서 지원사업 이용의 순기능을 강화하면서 부부갈등을 초래할 수 있는 역기능적 요소들에 대처할 수 있는 구체적인 방안들이 끝으로 논의되었다.

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농어촌 취약계층의 사회서비스 수요탐색과 정책함의 (Exploring Social Service Demand and Policy Implications of the Vulnerable in Rural Areas)

  • 김윤영;이석환
    • 한국콘텐츠학회논문지
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    • 제20권12호
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    • pp.332-345
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    • 2020
  • 본 연구는 코로나19 사태 속에서 더욱 열악한 환경에 노출된 농어촌 취약계층에 초점을 두고 사회서비스 영역의 수요를 탐색하고 정책적 함의를 제시하고자 하였다. 이를 위해 '2018년 농어업인 등에 대한 복지실태조사' 원자료를 활용하여 가구유형별 취약계층의 사회서비스 욕구를 분석하였다. 분석결과 농어촌 전체, 노인, 장애인, 1인, 노인 1인, 저소득 가구 등이 1순위 사회서비스는 '소득지원서비스'로 나타났고, 아동 가구는 '보육 및 교육 관련 서비스'로 나타났다. 2순위 사회서비스는 전체는 '문화여가향유지원서비스', 노인, 장애인, 노인 1인, 저소득 가구 등은 '보건의료 건강관리 서비스', 아동가구는 '문화여가향유지원서비스', 1인가구는 '일상생활지원서비스'로 나타났다. 이러한 결과를 토대로 농어촌 취약계층 맞춤형 사회서비스 지원 방안을 제안하였다. 또한 농어촌 보건복지 기본계획 등 정부의 도농간 복지 격차 완화 정책의 문제점을 공식부처 간의 협의체계 부재로 보고 농어촌 중장기 정책의 환류기능과 전담조직의 필요성을 논하고 '농어촌 지역맞춤형 사회서비스 제공여건 구축(안)'을 제안하였다.