• 제목/요약/키워드: social network service/sites

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Effects of SNS Characteristics on SNS Engagement and Consumer Brand Engagement

  • CHO, Byung-Kwan;SHIN, Hyang-Sook
    • 한국프랜차이즈경영연구
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    • 제11권2호
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    • pp.23-39
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    • 2020
  • Purpose: Social Network Sites(SNS) have been grown up as a public communication channel consumer frequently participate in. Most of food service brands are utilizing social media for advertising recently. As a result of SNS marketing, food service brands anticipate positive outputs from SNS engagement and consumer brand engagement so that we need to verify structural relationship among SNS characteristics, SNS engagement and consumer brand engagement. Research design, data, and methodology: This study identifies that SNS characteristics have effects on SNS engagement and examines relationship between SNS engagement and behavioral engagement. We conceptualize SNS characteristics as information quality, hedonic level and interaction. Furthermore, SNS engagement is composed of SNS participation, positive word of mouth(WOM). In order to verify the purposes of this research, research model and hypotheses were developed. All constructs were measured with multiple items developed and tested in the previous studies. Sample data were collected from 433 online survey panels and analyzed by using SmartPLS 3.2.9. Result: The findings of this research are as follows. First, information quality is positively related with SNS participation. Hedonic level and interaction have impacts on SNS participation and positive WOM respectively. Second, SNS participation has positive effects on positive WOM. Third, both SNS participation and WOM influence behavioral engagement respectively. Conclusions: The implications demonstrate that SNS characteristics such as information quality and hedonic level and interaction exert effects for consumer to participate in SNS brand page. Meanwhile, hedonic level and interaction influence on positive WOM but information quality doesn't. SNS participation and positive WOM affect consumer to engage in specific brand behaviorally as well. Therefore, food service brand marketer is required to manage SNS information quality and hedonic level and interaction among members to encourage SNS participation and positive WOM. As SNS participation and positive WOM increases behavioral engagement of consumer, marketer needs to incentivize SNS participation and look after situation of positive WOM and respond swiftly.

SNS 이용동기가 브랜드 관계에 미치는 영향 관계 고찰: 자기결정이론 적용을 중심으로 (The impact of motivation of using the corporate Facebook on consumer-brand relationship : Focused on a Self-Determination Motivation Theory)

  • 이은지;구철모
    • 한국정보시스템학회지:정보시스템연구
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    • 제27권1호
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    • pp.67-88
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    • 2018
  • Purpose The purpose of this study is to verify motivations of corporate Facebook usage and to examine the impacts of usage motivations on brand attachment, trust and loyalty. Design/methodology/approach A conceptual model is developed based on Self-determination theory(SDT) and the previous studies. We conducted a web survey with a convenient sample of 121 Facebook users who clicked "Like" button on the corporate Facebook pages. Findings The followings are the findings of the study. First, intrinsic motivation(Entertainment) turned out to have positive effects on brand attachment. Second, extrinsic motivation(information exchange) turned out to have positive effects on brand trust. Third, brand attachment turned out to have positive effects on brand loyalty. These findings provide a valuable basis for constructing an explanatory model for "Like"-clicking behaviors of corporate's Facebook community platform users, as well as making significant practical contributions to enhance social and commercial benefits for businesses and individuals.

The Determinants of Pakistani Tourists' Visit Intention to Korea in SNS Context- The Effect of Usefulness, Interestingness and Involvement

  • Muhammad RAZA;Jin-Kwon KIM;Tony-Donghui AHN
    • 융합경영연구
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    • 제11권2호
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    • pp.33-46
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    • 2023
  • Purpose: The purpose of this study is to analyze the relationship between characteristics of social media sites (SNS) and the intention of Pakistani tourists to visit South Korea while determining the role of usefulness, interestingness, and involvement of tourists. Research design, data and methodology: A research model was developed through the previous research, and the questioner-based survey was conducted on Pakistani tourists visiting Korea. The survey data was collected by following multiple hypotheses: the relationship between SNS tourism information and perception of SNS, the relationship between SNS perception and intention to visit, and adjustment of involvement in the relation between tourism information characteristics, and SNS perception. We used SPSS and AMOS24.0 statistical tools to analyze the hypothesis testing data. Results: Based on the data analysis, the study found that the characteristics of SNS have a positive effect on intention to visit via users' perception like usefulness and interestingness. The involvement has a moderating effect between SNS characteristics and users' perception. In the group with high involvement, the degree of influence of the quality factor of SNS on user perception was greater than in the group with low involvement. Conclusions: This study demonstrated that traveler's involvement has a moderating effect on the relationship between SNS characteristics and visit intention for Pakistani travelers visiting Korea. It shows that practitioners or researchers should establish and operate SNS strategies in consideration of user involvement.

콘텐츠 공급자의 양방향적인 소셜 미디어 활동 연구 사례: TV 드라마 <한니발>의 트위터 활동을 중심으로 (Interactive Usage of Social Media for Contents Provider : Focusing on Twitter Activities of the TV Series )

  • 남명희;유은순
    • 디지털콘텐츠학회 논문지
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    • 제16권4호
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    • pp.565-573
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    • 2015
  • 2000년대 소셜 미디어(Social Media)의 발달은 불특정 다수를 같은 주제 아래 연대하게 이끌었다. SNS(Social Network Service)는 각종 대중문화의 감상과 해석을 널리 공유하는 수단이 되었고, 특정 작품을 매개로 하여 사람들의 관계를 돈독하게 해 주었다. 본 연구는 그 구체적인 사례로 미국 TV 드라마 <한니발(Hannibal)>의 제작자와 수용자 간의 커뮤니케이션 양상을 소개한다. 드라마 제작자인 브라이언 풀러(Bryan Fuller)를 비롯한 주요 제작진은 시청자가 원하는 것이 무엇인지 알고 공감하는 수단으로 SNS를 적극 사용하였으며, 이는 시청자 수로는 소규모이지만 헌신적인 시청층에게 열렬한 화답을 받았다. <한니발> 제작진은 작품 공급자이기보다 작품을 즐기는 소비자로서 SNS를 사용했고, 이는 과거의 일방향 홍보와 매우 다른 접근법이다. 본 연구는 사례 연구를 통해 SNS가 제작자와 시청자의 중간 매개자, 혹은 정보의 허브로서 강력한 힘을 발휘하고 있으며, 인터랙티브 컨텐츠가 뉴미디어에서 어떤 방식으로 제공될 때 효과가 좋은지를 제시하였다.

소셜 미디어 상 고객피드백을 위한 감성분석 (The Sensitivity Analysis for Customer Feedback on Social Media)

  • 송은지
    • 한국정보통신학회논문지
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    • 제19권4호
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    • pp.780-786
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    • 2015
  • SNS 등과 같은 소셜 미디어는 실시간으로 자발적인 고객의 의견들을 대거 포함하고 있어 최근 기업들은 효율적인 경영을 위해 소셜 미디어상의 빅 데이터를 분석하는 시스템을 이용하여 고객피드백에 관한 정보를 수집하고 분석하고 있다. 그러나 온라인 사이트에서 수집한 데이터는 띄어쓰기와 철자 오류가 많아 기존의 형태소 분석기로는 정확한 분석을 할 수 없다. 또한 온라인 상의 문장은 짧다는 특징이 있어 상호 정보량, 카이제곱 통계량 등과 같은 기존의 의미 선택 방법을 이용하게 되면 문장 내 선택 할 수 있는 의미의 부재로 인해 정확한 감성 분류를 할 수 없다는 문제점이 있다. 이러한 문제점들을 해결하기 위해서 본 논문에서는 초/중성 및 어절 패턴 사전을 이용해서 보정할 수 있는 모듈과 문장 내 품사의 우선순위를 이용한 의미 선택 방법을 제안한다. 이러한 방법으로 형태소 분석기에서 추출된 품사 정보를 기반으로 용언과 체언을 분리해서 분석 해당 품사에 종속적인 속성 DB 구축 한 후 학습에 의해 누적된 속성 DB를 사용하여 보다 정확한 긍/부정 감성을 추출한다.

개인화된 뉴스 서비스를 위한 소셜 네트워크 기반의 콘텐츠 추천기법 (Content-based Recommendation Based on Social Network for Personalized News Services)

  • 홍명덕;오경진;가명현;조근식
    • 지능정보연구
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    • 제19권3호
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    • pp.57-71
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    • 2013
  • 세계에는 수많은 사람들이 살아가고 있고, 사람들의 일상으로부터 매일, 매 시간 단위로 새로운 뉴스가 발생한다. 발생되는 뉴스는 예정된 일과 예상하지 못한 일들을 포함하고 있다. 발생하는 뉴스의 거대한 양과 이를 전달하는 수많은 미디어들로 인해 사람들은 뉴스 콘텐츠를 이용하는데 많은 시간을 소비하게 된다. 하지만 미디어에 시시각각 나타나는 속보와 실시간 이슈의 대부분이 가십 기사로 이루어져 있어 사용자들이 자신의 성향에 맞는 뉴스를 선별하고, 뉴스로부터 정보를 획득하는 것은 쉽지 않은 일이다. 또한 사용자의 관심사가 시간에 따라 변하기 때문에 뉴스 제공에 있어 사용자의 변하는 관심사를 반영하는 것이 요구된다. 본 논문에서는 사용자의 최근 관심사를 기반으로 사용자 선호도에 맞는 뉴스를 제공하기 위한 콘텐츠 기반의 추천 기법 및 시스템을 제안한다. 사용자의 최근 선호도를 파악하기 위하여 소셜 네트워크 서비스인 Facebook 사용자의 정보와 최근 게시글을 이용하여 동적으로 사용자 프로파일을 생성하여 이를 뉴스 서비스에 활용하고, 사용자 선호도에 적합한 뉴스를 추출하기 위해서 뉴스 콘텐츠의 분석을 요구한다. 뉴스 콘텐츠 분석을 위해 미디어에서 제공되는 뉴스의 카테고리를 사용하고, 뉴스 방송원고의 분석 및 주요 키워드 추출을 통해 뉴스 프로파일을 생성한다. 사용자 프로파일과 뉴스 프로파일 간의 유사도 측정을 위해서는 두 프로파일 간 형식의 일치화가 요구되므로 사용자 프로파일을 뉴스 프로파일과 동일한 형태로 생성한다. 사용자가 시스템에 접속하면 시스템은 사용자 프로파일에 명시된 선호도를 기반으로 뉴스 프로파일과의 유사도를 측정하고, 사용자 선호도에 가장 적합한 뉴스들을 제공하게 된다. 또한 사용자에게 제공된 뉴스 프로파일과 다른 뉴스 프로파일들 간에 유사도를 측정하여 유사도가 높은 관련된 뉴스들을 제공하게 된다. 제안한 개인화된 뉴스 서비스의 성능을 평가하기 위해 사용자에게 추천된 뉴스에 대한 사용자 평가와 시스템 예측값의 오차를 기반으로 6Sub-Vectors 벤치마크 알고리즘과 성능 평가를 수행하였고, 실험 결과를 통해 제안한 시스템의 우수성을 입증하였다.

A Study on the Smart Tourism Awareness through Bigdata Analysis

  • LEE, Song-Yi;LEE, Hwan-Soo
    • 산경연구논집
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    • 제11권5호
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    • pp.45-52
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    • 2020
  • Purpose: In the 4th industrial revolution, services that incorporate various smart technologies in the tourism sector have begun to gain popularity. Accordingly, academic discussions on smart tourism have also started to become active in various fields. Despite recent research, the definition of smart tourism is still ambiguous, and it is not easy to differentiate its scope or characteristics from traditional tourism concepts. Thus, this study aims to analyze the perception of smart tourism exposed online to identify the current point of smart tourism in Korea and present the research direction for conceptualizing smart tourism suitable for the domestic situation. Research design, data, and methodology: This study analyzes the perception of smart tourism exposed online based on 20,198 news data from portal sites over the past six years. Data on words used with smart tourism were collected from the leading portal sites Naver, Daum, and Google. Text mining techniques were applied to identify the social awareness status of smart tourism. Network analysis was used to visualize the results between words related to smart tourism, and CONCOR analysis was conducted to derive clusters formed by words having similarity. Results: As a result of keyword analysis, the frequency of words related to the development and construction of smart tourism areas was high. The analysis of the centrality of the connection between words showed that the frequency of keywords was similar, and that the words "smartphones" and "China" had relatively high connection centrality. The results of network analysis and CONCOR indicated that words were formed into eight groups including related technologies, promotion, globalization, service introduction, innovation, regional society, activation, and utilization guide. The overall results of data analysis showed that the development of smart tourism cities was a noticeable issue. Conclusions: This study is meaningful in that it clearly reflects the differences in the perception of smart tourism between online and research trends despite various efforts to develop smart tourism in Korea. In addition, this study highlights the need to understand smart tourism concepts and enhance academic discussions. It is expected that such academic discussions will contribute to improving the competitiveness of smart tourism research in Korea.

소셜 미디어에서 정보공유를 위한 애착의 매개역할: 사회적 자본이론 관점 (Mediating Roles of Attachment for Information Sharing in Social Media: Social Capital Theory Perspective)

  • 정남호;한희정;구철모
    • Asia pacific journal of information systems
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    • 제22권4호
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    • pp.101-123
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    • 2012
  • Currently, Social Media, it has widely a renown keyword and its related social trends and businesses have been fastly applied into various contexts. Social media has become an important research area for scholars interested in online technologies and cyber space and their social impacts. Social media is not only including web-based services but also mobile-based application services that allow people to share various style information and knowledge through online connection. Social media users have tendency to common identity- and bond-attachment through interactions such as 'thumbs up', 'reply note', 'forwarding', which may have driven from various factors and may result in delivering information, sharing knowledge, and specific experiences et al. Even further, almost of all social media sites provide and connect unknown strangers depending on shared interests, political views, or enjoyable activities, and other stuffs incorporating the creation of contents, which provides benefits to users. As fast developing digital devices including smartphone, tablet PC, internet based blogging, and photo and video clips, scholars desperately have began to study regarding diverse issues connecting human beings' motivations and the behavioral results which may be articulated by the format of antecedents as well as consequences related to contents that people create via social media. Social media such as Facebook, Twitter, or Cyworld users are more and more getting close each other and build up their relationships by a different style. In this sense, people use social media as tools for maintain pre-existing network, creating new people socially, and at the same time, explicitly find some business opportunities using personal and unlimited public networks. In terms of theory in explaining this phenomenon, social capital is a concept that describes the benefits one receives from one's relationship with others. Thereby, social media use is closely related to the form and connected of people, which is a bridge that can be able to achieve informational benefits of a heterogeneous network of people and common identity- and bonding-attachment which emphasizes emotional benefits from community members or friend group. Social capital would be resources accumulated through the relationships among people, which can be considered as an investment in social relations with expected returns and may achieve benefits from the greater access to and use of resources embedded in social networks. Social media using for their social capital has vastly been adopted in a cyber world, however, there has been little explaining the phenomenon theoretically how people may take advantages or opportunities through interaction among people, why people may interactively give willingness to help or their answers. The individual consciously express themselves in an online space, so called, common identity- or bonding-attachments. Common-identity attachment is the focus of the weak ties, which are loose connections between individuals who may provide useful information or new perspectives for one another but typically not emotional support, whereas common-bonding attachment is explained that between individuals in tightly-knit, emotionally close relationship such as family and close friends. The common identify- and bonding-attachment are mainly studying on-offline setting, which individual convey an impression to others that are expressed to own interest to others. Thus, individuals expect to meet other people and are trying to behave self-presentation engaging in opposite partners accordingly. As developing social media, individuals are motivated to disclose self-disclosures of open and honest using diverse cues such as verbal and nonverbal and pictorial and video files to their friends as well as passing strangers. Social media context, common identity- and bond-attachment for self-presentation seems different compared with face-to-face context. In the realm of social media, social users look for self-impression by posting text messages, pictures, video files. Under the digital environments, people interact to work, shop, learn, entertain, and be played. Social media provides increasingly the kinds of intention and behavior in online. Typically, identity and bond social capital through self-presentation is the intentional and tangible component of identity. At social media, people try to engage in others via a desired impression, which can maintain through performing coherent and complementary communications including displaying signs, symbols, brands made of digital stuffs(information, interest, pictures, etc,). In marketing area, consumers traditionally show common-identity as they select clothes, hairstyles, automobiles, logos, and so on, to impress others in any given context in a shopping mall or opera. To examine these social capital and attachment, we combined a social capital theory with an attachment theory into our research model. Our research model focuses on the common identity- and bond-attachment how they are formulated through social capitals: cognitive capital, structural capital, relational capital, and individual characteristics. Thus, we examined that individual online kindness, self-rated expertise, and social relation influence to build common identity- and bond-attachment, and the attachment effects make an impact on both the willingness to help, however, common bond seems not to show directly impact on information sharing. As a result, we discover that the social capital and attachment theories are mainly applicable to the context of social media and usage in the individual networks. We collected sample data of 256 who are using social media such as Facebook, Twitter, and Cyworld and analyzed the suggested hypotheses through the Structural Equation Model by AMOS. This study analyzes the direct and indirect relationship between the social network service usage and outcomes. Antecedents of kindness, confidence of knowledge, social relations are significantly affected to the mediators common identity-and bond attachments, however, interestingly, network externality does not impact, which we assumed that a size of network was a negative because group members would not significantly contribute if the members do not intend to actively interact with each other. The mediating variables had a positive effect on toward willingness to help. Further, common identity attachment has stronger significant on shared information.

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모바일 러닝에서의 신규 융합서비스 도출을 위한 분석: 사회연결망 분석과 연관성 분석 사례 (An Analysis for Deriving New Convergent Service of Mobile Learning: The Case of Social Network Analysis and Association Rule)

  • 백헌;김진화;김용진
    • 경영정보학연구
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    • 제15권3호
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    • pp.1-37
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    • 2013
  • 본 연구는 모바일 러닝의 활성화를 위한 서비스 융합의 가능성을 보고자 하였다. 이를 위해 모바일 러닝의 유형 및 특성을 분석 하였다. 먼저 현재 모바일 러닝 서비스는 어떤 서비스를 중심으로 활성화되고 있으며, 이러한 서비스를 중심으로 사용자의 활용도가 높은 서비스는 무엇인지 알아 보았다. 두 번째로는 모바일에서 주로 이뤄지고 있는 서비스와 이러닝에서 주로 이뤄지고 있는 서비스의 복합적 융합가능성을 살펴 보았다. 세 번째로는 모바일에서의 서비스와 이러닝에서의 공통된 서비스를 중심으로 앞으로 융합이 활성화 될 가능성을 살펴보았다. 분석을 위하여 포털 사이트에서 관련 웹페이지를 통하여 변수를 추출하였으며, 사회 네트워크 분석과 연관성 분석을 사용하였다. 이는 웹페이지마다 변수의 종류와 수가 다르기 때문에 전체적인 웹 상에서 각각의 변수들의 위치와 네트워크상에서의 복잡한 연결 정도를 살펴보기 힘들다. 이러한 문제점을 해결하기 위해 사회 네트워크 분석을 하였으며, 변수들 간의 연관규칙을 발견하고자 연관성 분석을 하였다. 규칙의 해석을 위해서는 사회 네트워크 분석 결과와 연관규칙을 함께 고려하여 살펴보았다. 분석 결과, 모바일에서 제공되는 서비스와 이러닝에서 제공되고 있는 공통된 서비스 중에서 빈도수가 높은 서비스로는 게임과 SNS로 나타났으며, 이외 결제, 광고, 메일, 이벤트, 동영상, 클라우드, 전자책, 증강현실, 취업 등으로 발견되었다. 이러한 서비스를 중심으로 이러닝의 다양한 서비스와 융합하여 이뤄지고 있음을 알 수 있었다. 공통된 서비스와 함께 모바일에서는 검색, 뉴스, GPS 등의 서비스가 활성화 되고 있으며, 이러닝에서는 시뮬레이션, 교양, 공교육 등의 서비스가 활성화 되고 있음을 알 수 있었다. 모바일과 이러닝의 공통된 변수를 기반으로 각각의 서비스의 융합이 높게 나타난 변수로는 모바일에서는 게임과 SNS, 게임과 스포츠, SNS와 광고, 게임과 이벤트, SNS와 전자책, 게임과 커뮤니티가 융합이 높게 나타났으며, 이러닝에서는 게임, 동영상, 상담, 전자책을 전항으로 하여 시뮬레이션, 말하기, 공교육, 출결관리 등의 서비스의 융합정도가 높게 나타난 것을 알 수 있었다. 다음으로 모바일서비스와 이러닝서비스의 공통된 서비스중에서, 모바일 러닝 서비스에서 활성화가 높은 서비스와 사용자를 기반한 모바일 러닝 서비스의 활성화가 높은 서비스인 게임, SNS, 전자책을 기준으로 서비스 융합 활성화 가능성을 예측했다. 본 연구결과를 통해 모바일을 활용한 이러닝 서비스의 관련 서비스 융합으로, 모바일 러닝의 활성화에 대한 전략적 방향성을 제안할 수 있을 것이다.

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자기제시와 자기표현 태도가 SNS 셀피 행동에 미치는 영향 (The Effect of Self-Presentation and Self-Expression attitude on Selfie Behavior in SNS)

  • 김동섭;백은수;추호정
    • 한국의류산업학회지
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    • 제19권6호
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    • pp.701-711
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    • 2017
  • This research aimed to understand selfie behavior in social networking sites (SNSs). The research was conducted on the basis of the functional theories of attitude, verified self-presentation attitude, and self-expression attitude that affect selfie behaviors (i.e., taking selfies, posting selfies, and taking selfies for fashion product exposure). The moderating effect of satisfaction toward one's appearance was identified. The participants of the study were SNS users aged 20-30 years who had posted selfies in the past month. A survey was performed using an online panel of an international survey firm. The data were analyzed using hierarchical regression analysis on SPSS 22.0. Results corroborated that self-expression attitude affected the number of selfies taken but not the number of selfies posted and those uploaded for fashion product exposure. Self-presentation attitude exerted a significant effect on the number of selfies posted and those uploaded for fashion product exposure. When satisfaction toward one's appearance was high, self-presentation attitude increased the influence of the behaviors of posting selfies and uploading selfies for fashion product exposure. Self-expression attitude also significantly influenced the number of selfies taken due to the moderating effect of satisfaction toward one's appearance. This research was made meaningful by its quantitative analysis of selfie behavior in SNSs. The results confirmed the different functions of attitudes affecting selfie behavior. With the improved understanding of selfie behavior obtained from this research, Social Media marketing may be carried out in various industrial fields in the future.