• Asia-Pacific Journal of Business
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• v.12 no.2
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• pp.131-143
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• 2021

Purpose - The main purpose of this study is to investigate service industry employee' perceptions of Work-Life-Balance (WLB) and the influences of these perceptions on their overall Quality of Life (QOL). The study hypothesizes that employees' overall Quality of Life is influenced by Work-Life-Balance. Design/methodology/approach - The target population for this research consisted of service industry employees. The data was collected using the online-survey method and 449 usable responses were analyzed using AMOS program. Findings - The results indicated that psychological environment and family environment positively affected overall quality of life each, and work environment negatively influenced on overall quality of life. Research implications or Originality - Despite the importance of Work-Life-Balance (WLB), most of previous studies have investigated WLB from company perspective while limited research has examined employees' WLB perceptions. The findings of this study enrich knowledge of WLB from employee perspective especially in service industry.

• Journal of the Society of Disaster Information
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• v.7 no.3
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• pp.229-239
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• 2011

The private investigator service in Korea is to protect our legal market from personal right, creation of job, legal opening via OECD and FTA as well as the prevention of negative private investigation such as service center and private investigator operated without any control. Therefore, this study compares the civil research systems of advanced countries, reviews the legal process to introduce private investigator service as well as considers the previous studies to suggest the work sectors of private investigator service appropriate to Korea. As a result, it distinguished the private investigation work into corporate, finance, insurance, medical service, Cyber, traffic accidents, intellectual property right, lost and forensic science.

• Journal of Korean Elementary Science Education
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• v.23 no.1
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• pp.74-84
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• 2004

The purpose of this study was to get an implication on teacher education program, by exploring the difficulties pre-service elementary teachers have with their science lessons. 37 pre-service teachers were requested to write an anecdote about their science lessons during their 4 week practicum. By analyzing these anecdotes, the difficulties were grouped into several categories by the researcher, and then reconfirmed by the pre-service teachers themselves. The result showed that there were far more difficulties with practical work (cases: 48), than with content knowledge teaching (cases: 17). Among practical work related difficulties, the most frequent cases were: 1) when they have unexpected result different from scientific theory (cases: 10), 2) when they teach process skill and usage of lab equipments (cases: 8), and 3) when they do not have enough preparation for practical work (cases: 7). Unlike the result of preceding research on secondary pre-service teachers, there was no affective aspect problems. These difficulties also can be divided into 'problems' and 'dilemmas'. Whereas 'problems' can be settled by removing obstacles, 'dilemmas', a conflict-filled situation, require choices between competing values or aims. The use of scientific language, the decision on the level and amount of knowledge they teach, and disposal of unexpected experiment results caused such dilemmas in science lessons. The research results imply practical work should be more strengthened in the elementary teacher education program. And both teacher educators and pre-service teachers need to understand that practical teaching is a complex enterprise accompanying some 'dilemmas'. The role of science teachers as managers of dilemmas could be considered.

• The Journal of the Korea Contents Association
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• v.18 no.5
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• pp.58-70
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• 2018

This study aimed to investigate the positive and negative appraisals of care work held by care workers in elderly care facilities and to analyze the mediating effect of care worker's appraisals of care work on the relationship between job environment and service quality. For the purpose of the study, the data were collected from 298 care workers by using non-random and purpose sampling method. The results of the study showed job environment was a significant predictor in explaining in the variances of care work appraisal and service quality. In addition, care worker's positive and negative appraisals of care work were statistically significant mediators in the association of between job environment and service quality. Finding of the study indicated that service quality could be improved by not only improving job environment but also strengthening care worker's positive appraisal of care work. Finally, based on the findings of the study, implications and limitations of the study were discussed.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.22 no.1
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• pp.178-187
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• 2021

This study is a descriptive correlation study to identify the factors affecting life satisfaction for shift service workers and is a secondary data analysis study using the raw data from the Fifth Korean Work Environment Survey. Five hundred and seventy-seven study subjects were selected from 20-year-old wage workers who had more than one year of work experience at the time of the survey and had worked more than 40 hours a week. The analysis used SPSS 23.0 WIN, including a t-test, one-way ANOVA by Scheffe test, Pearson's correlation oefficients, and Hierarchical multiple regression analysis. Regarding the general characteristics of the subjects, there was a difference in life satisfaction according to age, educational level, industrial type, and subjective health status. The higher the work-life balance and work satisfaction of the shift service worker, the higher the life satisfaction. In addition, social support had a moderating effect on the relationship between work-life balance and work satisfaction of shift service workers. Active social support, work satisfaction, and work-life balance improvement promotion programs were developed and applied to shift work service workers considering the factors influencing life satisfaction, thereby improving the life satisfaction of work shift service workers.

• Journal of Service Research and Studies
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• v.7 no.4
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• pp.69-81
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• 2017

Smart work refers to enhancing the efficiency of work by utilizing smart devices. Smart work improves business productivity by improving business productivity of companies, reducing costs, but there is a threat to various information protection. To operate telecommuting, mobile office, and smart work center, hardware and software are needed to support various network resources, servers, and platforms. As a result, there are many vulnerabilities to security and information protection that protect information resources. In this paper, we analyze the smart work environment for smart work service and analyze vulnerability for smart work information protection through analysis of IOS27001 and KISA-ISMS. We have developed requirements for information protection requirements for users and service providers. We have developed a solution for information security protection for smart work environments such as common parts, mobile office, telecommuting, and smart work center for security threats and weaknesses per smart work type.

• The Journal of Korean Physical Therapy
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• v.12 no.1
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• pp.79-86
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• 2000

The purpose of this study was analyse the necessity for the Scam work at home care service. The subjects of the study were 14 home m nurses who work in community and in physical ana 16 physical therapist. The data were collected from Sep. 1 to Dec. 31, 1999. The result were analysed statistically by $X^2$, t-test. The main results of this study were as follows : 1. There were statistical significances of the general characteristics between the physical therapists and the home care nurses, 2. There were statistical significances of currencies of the home us service which the subjects experienced. 3. There were no statistical significances of the necessity of team work and the participation in home care service. 4. Regarding the effects of expectation which consisted 9 items, there were statistical significances in 8 items.

• Culinary science and hospitality research
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• v.15 no.2
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• pp.205-218
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• 2009

The purpose of this study was to analyze what effects the service quality of the food and beverage section have on its organization value in the value-oriented hotel business, how the organization value influence work performance, and what causal relationships exist among variable factors such as service quality, organization value, and work performance for helping get the hotel business more profitable through guiding service improvements. For conducting the study, full-time staff working at the restaurants of premium hotels in Seoul participated in the test as samples from January 10th to January 22nd, 2009. The statistical data analyses were completed using the SPSS 12.0 program, and frequency analyses, reliability analysis, factor analysis, multiple regression analysis were conducted. The main results of this study were as follows. First, service quality of the food and beverage section in the hotel business caused positive effects on organization values. Second, it was found that the organization value and service quality also positively influenced work performance. Third, among service quality, organization value, and work performance, service quality had a direct effect on business performance, and organization value played an indirect role to cause effects on work performance through service quality. Accordingly, all of the workers engaging in the hotel business, including board of directors, ordinary managers and staff working at the food and beverage section, are highly required to recognize how keenly important service quality is for the hotel business.

• Asia pacific journal of information systems
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• v.25 no.3
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• pp.519-539
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• 2015

Customers are now demanding ever better service from customer service representatives (CSRs) to create superior customer service. Accordingly, CSRs are required to have more specialized knowledge and abilities of customer service. This study examines the roles of accumulated customer knowledge in electronic knowledge repositories (EKRs), which a firm has developed for customer service over time to enhance CSRs' work capabilities and work performance, in the context of call centers. To test the proposed research model and hypotheses, we conducted LISREL analysis using 261 responses collected on CSRs working for inbound call centers. The key results are as follows. First, accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise during the customer contact. Second, CSRs' knowledge utilization reinforces service expertise. Finally, service quality depends on CSRs' knowledge utilization and service expertise, but it is not directly related to accumulated customer knowledge. Overall, the findings suggest that accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise, and thereby leading to superior service quality.

• Journal of Korea Society of Digital Industry and Information Management
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• v.12 no.1
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• pp.13-26
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• 2016

Service and technology for the future hyper-connected society, which is every information receive through the mobile internet, will be an Internet of Things. Thus, it is mandatory to derive key standardization work item and establish strategy for the global business with the standardization of device and service platform by the application service. In this study, by analyzing the domestic and international market trends, state of technical development, and standardization of technology, we identified the open platform is the stepping stone for achieving the goal which is establishing the virtuous circulation of IoT ecosystem. Also, we defined emphasized key standardization work item for achieving the open platform are network, server, access authentication, billing system, and software platform. After that, we proposed future strategy direction of standardization. This research could be contribute to the IoT service diffusion by realizing IP communication among low power wireless terminals and implementing light-weight standard internet protocol.