• Title/Summary/Keyword: service value

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What Factors Do Motivate Employees at the Workplace? Evidence from Service Organizations

  • RAHAMAN, Md. Atikur;ALI, Md. Julfikar;WAFIK, HM Atif;MAMOON, Zahidur Rahman;ISLAM, Md. Monwarul
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.12
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    • pp.515-521
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    • 2020
  • Work motivation is critical for ensuring sustainability of any business firm. Motivated personnel essentially helps an organization achieve its organizational goal and objective. Hence, it has become an essential duty for business managers and management committees to identify the motivating factors that would strongly affect their employees. The purpose of the current research is to identify which are the factors that motivate service employees most at their workplace in Bangladesh. The study has used survey questionnaires to collect data from service employees. Convenience sampling is used for data collection. A total of 240 questionnaires were distributed and 183 completed questionnaires were returned (response rate: 77%). The study used purposeful motivating factors, which are ranked (from 1 to 10) by the service employees according to the significance of the factors. Mean value is applied to determine the most crucial motivating factor, where the factor with lowest mean value is considered as the highest significant motivating factor. Results reveal that job certainty, career growth and advancement opportunity, and quality working environment have been the most crucial and influential motivating factors for the service employees. The study adequately underlines the necessity of motivational factors and provides some guidelines to keep employees motivated.

A Study on the Calculation of Reference Impedances in Domestic Low-Voltage Power System (저압설비 플리커 특성평가를 위한 국내 저압계통 기준 임피던스 산정 연구)

  • Kang, Moon-Ho;Song, Yang-Hoe;Lee, Heung-Ho
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.60 no.9
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    • pp.1651-1655
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    • 2011
  • The reference impedances which is about 95% supply impedance value of residential consumers' supply impedances was published by IEC in 1980. The reference impedances are the standard values for use in determining the voltage disturbance characteristics of electrical equipment like the flicker. In IEC 60725, the reference impedances for premises having service current capacities less than 100A per phase and for service current capacities more than 100A per phase are recommended. And these reference impedances are targeted for the countries using 50Hz power frequency. Because of the frequency difference, the reactance values of the reference impedances will be increased in 60Hz power system like Korea, And also the reference impedances are different significantly each other according to declared voltage variation, power consumption and service wire length etc. Therefore It is needed to calculate the reference impedances suitable for domestic low-voltage power system. In this paper, the reference impedances for service current capacities less than 100A in 220/380V, 60Hz single-phase two wire and three-phase four wire low-voltage system are calculated, And the equations for service current capacities more than 100A to calculate the modulus value of maximum supply impedances are suggested base on IEC 60725 and the reference impedances for those are calculated on service current of 100A per phase.

Analysis of Human Resource Status in Internal Accounting Control Systems in the Distribution and Service Industries

  • RYU, Haeyoung;CHAE, Soo-Joon
    • Journal of Distribution Science
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    • v.18 no.9
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    • pp.5-11
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    • 2020
  • Purpose: We sought to investigate the operation status of internal accounting control systems in the distribution and service industries and verify whether investing in internal accounting personnel significantly influences the quality of the companies' financial reporting. Research design, data and methodology: We identified descriptive statistics and performed a univariate analysis. Furthermore, a regression analysis verified the impact of investing in internal accounting personnel on the absolute value of discretionary accruals, a proxy for financial reporting quality. Results: Distribution and service companies allocated a significantly higher number of accountants to their internal accounting control systems than companies in other industries. We also confirmed that the absolute value of discretionary accruals significantly decreased as the average working experience of internal accounting personnel in distribution and service companies, in months, increased. Conclusions: In this study, we confirmed that distribution and service companies are devoting efforts to establishing internal accounting control systems and found that financial reporting quality is more effectively controlled as companies allocate more experienced personnel in their internal accounting control system.

Korean National Health Insurance Value Incentive Program: Achievements and Future Directions

  • Kim, Sun-Min;Jang, Won-Mo;Ahn, Hyun-Ah;Jeong, Hyang;Ahn, Hye-Sook
    • Journal of Preventive Medicine and Public Health
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    • v.45 no.3
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    • pp.148-155
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    • 2012
  • Since the reformation of the National Health Insurance Act in 2000, the Health Insurance Review and Assessment Service (HIRA) in the Republic of Korea has performed quality assessments for healthcare providers. The HIRA Value Incentive Program (VIP), established in July 2007, provides incentives for excellent-quality institutions and disincentives for poorquality ones. The program is implemented based on data collected between July 2007 and December 2009. The goal of the VIP is to improve the overall quality of care and decrease the quality gaps among healthcare institutions. Thus far, the VIP has targeted acute myocardial infarction (AMI) and Caesarian section (C-section) care. The incentives and disincentives awarded to the hospitals by their composite quality scores of the AMI and C-section scores. The results of the VIP showed continuous and marked improvement in the composite quality scores of the AMI and C-section measures between 2007 and 2010. With the demonstrated success of the VIP project, the Ministry of Health and Welfare expanded the program in 2011 to include general hospitals. The HIRA VIP was deemed applicable to the Korean healthcare system, but before it can be expanded further, the program must overcome several major concerns, as follows: inclusion of resource use measures, rigorous evaluation of impact, application of the VIP to the changing payment system, and expansion of the VIP to primary care clinics.

A Study on Competition Strategy of Korail's Logistics Services Using Hierarchical Fuzzy Process and Fuzzy Relation Equation (Hierarchical Fuzzy Process법 및 퍼지관계방정식을 이용한 철도물류서비스의 경쟁우위 전략에 관한 연구)

  • Yoo Seung-Yeul;Lee Jae-Won;Kwan Yong-Jang
    • Journal of the Korean Society for Railway
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    • v.9 no.4 s.35
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    • pp.432-440
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    • 2006
  • Prior to the service evaluation, many kinds of its attributes must be identified on the basis of rational decision owing to complexity and ambiguity inherent in logistics service. there are so many evaluation methods but they are not applicable to logistics service the have property of non-additivity and overlapped attributes. Therefore, probability measure can not used to evaluate logistics service but Fuzzy Measure is required. And the method should be easy to calculate it Recently Fuzzy theory has been applied in Various evaluation problem. Fuzzy evaluation based on Fuzzy theory can accommodate fuzziness in judgement with people through introducing Fuzzy Measure. In this paper, Hierarchical Fuzzy Process is applied to evaluate level of logistics service in Korail and the biggest six logistics companies in the korea which is called 3PL Company. Also Fuzzy Relation Equation which is problem identifying evaluation value at these fuzzy evaluation is applied to verify relation between Input and Output data through @-operation. Therefore, we apply this Fuzzy Relation Equation to Hierarchical Fuzzy Process and verify evaluation value which objects of evaluation are able to possess.

The Evaluation of Product and Service Quality according to Apparel Consumers' Attitude toward Price in Internet Purchase (인터넷 의류제품 구매에서의 가격태도유형에 따른 제품 및 서비스 품질 평가)

  • Ji, Hye-Kyung
    • Journal of the Korea Fashion and Costume Design Association
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    • v.12 no.4
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    • pp.183-195
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    • 2010
  • The purpose of this study is to find out the difference of evaluation of product and service quality according to consumers' attitude toward price in internet clothing purchase. This study surveyed 400 male and female consumers in their 20s-30s for empirical analysis in August 2010 who have ever purchased clothing through internet shopping malls. For statistical analysis, descriptive statistics, factor analysis, ANOVA analysis, Duncan test and cluster analysis are carried out using SPSS for Windows 12.0. The results are as follows. First, consumers' attitude toward price dimensions in internet clothing purchase are found 6 factors of sales proneness, price-prestige, price-comparison, low price, utility value and pricequality. Second, based on the attitude toward price dimensions, consumers are categorized into utility value seeking, sales price seeking, multi-dimension price seeking, lack price consciousness, low price seeking group. Third, there are significant differences in product quality and service quality depending on attitude toward price-based consumer types. In particular, sales price seeking and multi-dimension price seeking groups have higher values on product and service quality than other groups. The results of this study will help internet fashion mall businesses to develop price strategy and manage product and service quality.

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An Effect of Servicescape and Relational Benefits on Customer Value - Focusing on Beauty Salon - (뷰티샵의 서비스 스케이프와 관계혜택이 고객가치에 미치는 영향에 관한 연구)

  • Heo, Kyoung;Oh, Hee-Sun;Suh, Yong-Han
    • Journal of the Korean Society of Fashion and Beauty
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    • v.2 no.2 s.2
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    • pp.23-33
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    • 2004
  • As we continue to enjoy economic growth, there is an abundance of disposable income for consumer to spend. Consumers are spending more and more of these income in beauty service. However, relatively little is known about which factors influence consumer' behavior intentions in this area. The purpose of this study is to investigate the relationships between the servicescape and relational benefits on customer value in beauty salon area. The Results are summarized as follows First, as the results of data analysis, among the composition factor of servicescape, spatiality, comfortableness, cleanness and convenience are shown to give positive effect on customer value. Second, among the composition factor of relational benefits, economic honest, functional benefit, private benefit, social benefit and psychological benefit are found to have a positive relationship with customer value.

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The Study of Distributed Disturbance Recording System (분산형 사고파형저장 시스템에 대한 연구)

  • Park, Jong-Chan;Lee, Se-In
    • The Transactions of the Korean Institute of Electrical Engineers P
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    • v.57 no.1
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    • pp.30-35
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    • 2008
  • In this paper, the application of power Quality monitoring based on Sampled Value(SV) which is introduced in the IEC61850 International Standard for substation communication are discussed. Firstly, while Merging Unit(MU) is designed as a process level device transmitting sensor data, the practical problems such as time delay compensation and optical fiber communication are encountered. Secondly, the Sampled Value message which is proper to a power quality monitoring system is presented. Because the power quality monitoring system requests less time-critical service compared to protection and control applications, the Sampled Value service message structure is introduced to improve efficiency. Lastly, the power quality monitoring server having various power quality analysis functions is suggested to verify the performance of Merging Unit With the diverse experiments, it is proved that the process bus distributed solution is flexible and economic for the power quality monitoring.

IEC61850 Process Bus Based Distributed Power Quality Monitoring (IEC61850 프로세서 버스 기반 분산형 전력품질감시)

  • Park, Jong-Chan;Kim, Byung-Jin
    • The Transactions of the Korean Institute of Electrical Engineers P
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    • v.56 no.1
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    • pp.13-18
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    • 2007
  • In this paper, authors deal with an application of power quality monitoring using the Sampled Value which is described in the IEC61850 International Standard for substation communication. Firstly, while Merging Unit is designed as a process level device transmitting sensor data, the practical problems such as time delay compensation and optical fiber communication are issued. Secondly, the Sampled Value message which is proper to a power quality monitoring system is presented. Because the power quality monitoring system requests non time critical service comparing to protection and control applications, the Sampled Value service message structure is introduced to improve efficiency. At last, the power quality monitoring server having various power quality analysis functions is suggested to verify the performance of Merging Unit. With the diverse experiments, it is proved that the process bus distributed solution is flexible and economic for the power quality monitoring.

A Study on the Factors of Intention of Continued Use of the Convenient Payment Service: The Perspectives of the Flow, the Reliability and the Innovative Resistance (간편결제 서비스의 지속사용의도에 영향을 미치는 요인에 관한 연구: 플로우, 신뢰 및 혁신저항을 중심으로)

  • Son, Dal Ho
    • The Journal of Information Systems
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    • v.30 no.1
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    • pp.1-20
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    • 2021
  • Purpose The purpose of this study is to deduct the motivative factors such as perceived value, trust, innovative resistance and flow from the pervious studies and to examine the effect of the motivative factors in the continued use of convenient payment service. Design/methodology/approach This study made a design of the research model by integrating the factors deducted from the Value-based Adoption Model and the Innovative Resistance Model with the factors deducted from the Flow Theory. Findings Results showed that perceived value had a significant effect on trust and innovative resistance. Moreover, trust had a significant effect on flow and continued use. Finally, innovative resistance and flow had a significant effect on continued use. However, the research model in this study was derived from a behavioral point of view, therefore, this model needs to combine the various factors of related fields.