• Title/Summary/Keyword: service transformation

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Information Technology and Social Science Information Services (정보기술과 사회과학 정보봉사)

  • Jeong Dong-Youl
    • Journal of the Korean Society for Library and Information Science
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    • v.25
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    • pp.295-324
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    • 1993
  • 최근 정보기술의 급속한 발달 따라 사회 전반적인 체제의 정보화 현상으로 개인이나 조직의 활동이 정보와 밀접한 관련성을 가지게 됨으로써 이용자의 정보 수요에 적합한 정보원을 제공하는 매개자의 기능을 수행하고 있는 정보전문가의 역할이 한층 더 부각되고 있다. 이러한 영향이 도서관이나 정보센터의 모든 활동에 파급됨에 따라 정보를 수집, 가공, 분석. 저장 및 전달을 담당하고 있는 정보 전문가는 종래의 문헌중심봉사(book-based service)에서 정보중심봉사(information-based service) 형태로 역할 변환이 요구되고 있다. 특히 주제전문 봉사를 담당하고 있는 사서나 정보전문가는 이러한 정보기술의 파급효과를 더욱 실감하고 있는 실정이다. 이러한 상황에서 본 연구는 첫째, 정보기술의 발달이 사회과학 분야의 정보봉사에 미치는 영향과 효과를 살펴보고. 둘째로 사회과학 분야 정보제공을 위한 정보시스템의 특성 분석과 정보기술을 매체로 이용하고 있는 정보전문가의 정보기술에 대한 인식을 실증적으로 분석하고 있으며, 마지막으로 정보사회에서 다양한 정보제공을 담당할 사회과학 정보전문가의 새로운 역할 모델을 제시하고 있다. 사회과학 분야의 정보제공을 효율적으로 수행하기 위한 정보시스템의 구축은 학제적 성을 지니고 있는 사회과학 전반에 대한 이해와 특성을 파악함으로써 가능하다. 사회과학의 연구대상은 인간 상호작용에 관한 지식의 전반적인 분야를 포괄하고 있어 많은 주제분야가 서로 중복되거나 상호 호환적인 성격을 지니고 있기에. 사회과학 정보시스템이 이용자의 정보요구에 만족을 주기 위해서는 이용자의 유형, 정보요구의 형태 및 그 해결방안에 일차적 관심을 가져야한다. 사회과학 분야의 정보유통 체제를 살펴보면, 대부분 통계자료나 단편적인 데이타로 시작되는 원자료가 사회과학자나 연구자에 의해 "지적 변환(intellectual transformation)" 과정을 거쳐 논문이나 저서 등과 같은 정형화된 문헌의 형태로 나타나게 된다. 정형화된 문헌이 다른 이용자의 요구에 효율적으로 이용되기 위하여 다시 "서지적 변형(bibliographic transformation)" 과정이 수반됨으로써 도서관이나 정보센터의 정보시스템에서 문헌검색이 가능하게 된다. 정보기술의 발달과 보급 이전에는 서지적 변형 단계에서 대부분 정보제공시스템의 역할이 종결되었으나, 최근 정보기술의 활용으로 서지적 변형 후 각종 정보자료의 색인과 초록 및 네트웍 화를 통한 자동화 과정이 이루어짐으로써 이용자의 정보요구에 최대의 만족을 제공할 수 있는 정보자료의 체계적인 분석과 효율적인 통제로 포괄적인 정보관리 차원으로 이전되고 있음을 알 수 있다. 사회과학 분야를 담당하고 있는 사서를 대상으로 실시한 설문조사에서 새로운 정보기술의 활용에 따른 정보전문가의 인지적 혹은 업무 적 변화가 매우 긍정적인 방향으로 뚜렷이 나타나고 있음을 알 수 있다. 정보기술을 이용하고 있는 대부분의 사서들은 정보기술이 그들의 정보봉사 업무를 쉽게, 빠르게. 그리고 정확하게 처리하고 있으며, 새로운 정보기술 습득에 호의적인 반응을 보이고 있다. 아울러 정보기술의 이용에 따른 추가적인 책임이나 의무가 수반되고 있는 것으로 나타나고 있으며, 정보기술이 정보전문가의 역할을 완전히 대체할 정도로 위협을 느끼고 있지는 않는 것으로 조사되고 있다. 종합적인 반응은 대부분의 사서들이 정보 봉사 업무에 정보기술의 활용을 매우 바람직한 것으로 보고 있으며. 이용자 요구를 극대화하기 위한 정보관리에 필수불가결 한 도구로 인식하고 있다. 과거의 유능한 사서나 정보전문가는 자관의 정보원에 대한 철저한 이해로 이용자의 요구에 봉사하는 것으로 간주되었으나, 현재 그리고 미래의 유능한 정보전문가는 자관은 물론 국가적 혹은 세계적인 정보원에 접근할 수 있는 정보원 관리 능력은 물론 정보기술의 활용과 이용자에 대한 교육적 능력을 동시에 지녀야 할 것으로 여겨진다. 이러한 관점에서 사회과학 분야의 정보제공을 담당하고 있는 정보전문가의 새로운 역할을 크게 이용자 보조 역할, 주제전문가 역할. 시스템 전문가 역할, 그리고 정보원 관리자 역할로 구분할 수 있다.

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Effects of Perceived Interactions of Digital Transformed Services on Intention to Accept Technology (디지털로 전환된 서비스의 지각된 상호작용이 기술수용의도에 미치는 영향)

  • Lee, Dong-Yub;Kim, Gwi-Gon
    • Journal of Digital Convergence
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    • v.19 no.11
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    • pp.287-300
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    • 2021
  • The purpose of this study is to verify the influence relationship of digitally converted services on consumers' intention to use since traditional services are being converted to digital services due to technological development and increase in non-face-to-face services. The study consisted of a program development procedure and a program effectiveness verification procedure, and bootstrapping was performed to verify the mediating effect adjusted along with multiple regression analysis. The subjects of this study were 323 university (graduate) students and the general public residing in Korea. Results. First, it was found that the three perceived interaction factors (perceived communication, perceived control, and perceived reactivity) of digital transformed services had a positive effect on perceived usefulness and perceived ease of use, respectively. Second, the relationship of influence of technology acceptance intention was verified. Third, it was confirmed that the effect of the three perceived interaction factors of digital transformed services on intention to use was mediated by perceived usefulness and perceived ease of use. Fourth, the mediating effect mediated by digital disparity was confirmed. As a result, it was confirmed that the three perceived interaction factors of the digitally converted service are important factors in the intention to use the digitally converted service. This suggests that efforts are needed to minimize the digital divide.

The Digital Innovation of Secretarial Roles: An Examination of Changing Work Environments and Required Competencies (비서직의 디지털 혁신: 업무 환경의 변화와 요구 역량 고찰)

  • Kim, Sukyung;An, Jaeyoung;Yun, Haejung
    • Journal of Service Research and Studies
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    • v.14 no.3
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    • pp.102-130
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    • 2024
  • The accelerated pace of change in the business environment and the advent of new information and communication technologies since the onset of the pandemic have had a profound impact on the way in which work is conducted. These developments are also affecting the nature of secretarial roles, with the adoption of digital workplaces rendering online-based work that transcends physical time and space the norm. The role of the secretary is also undergoing a transformation, with the capacity to utilize digital technology and communicate in person emerging as crucial competencies. The objective of this study is to provide an exploratory account of the evolving work environment and the newly required competencies of secretaries in the digital workplace. The research methodology comprised in-depth interviews with current assistants, the objective of which was to explore the cultural, spatial, technological, and workplace changes and the new competencies required. The study revealed that the role of secretaries in the digital workplace is undergoing a significant transformation. This is characterised by a decline in traditional face-to-face work, an increased reliance on digital platforms, and the digitisation of information management. The competencies deemed essential for success in this evolving environment include digital literacy, proficiency in text-based communication, the ability to maintain a consistent attitude towards online and offline work, and the capacity to adapt to new situations. The findings of this study contribute to the academic understanding of the digital workplace for secretaries and provide a useful basis for the development of practical secretarial education and career development programs. Furthermore, this study aims to provide a more comprehensive examination of secretarial work in the digital workplace and to identify areas where secretaries may require additional support.

A Rule-based JMS Message Routing System for Dynamic Message Communication in based Distributed Systems (분산환경에서 동적 메시지 교환을 위한 룰 기반 JMS 메시지 라우팅 시스템)

  • Cho, Poong-Youn;Choi, Jae-Hyun;Park, Jae-Won;Lee, Nam-Yong
    • The Journal of Society for e-Business Studies
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    • v.13 no.3
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    • pp.1-20
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    • 2008
  • Today's computing environment which is getting distributed to communicate with various systems needs dynamic inter-connectivity of the systems. MOM(Message Oriented Middleware) is popularly used for transmitting XML messages among the distributed systems for the inter-connectivity. But, they do not support event-based message routing functionalities with XML transformation for processing effective message routing, which is essential to inter-connectivity, and there is no integrated platform to cope with these requirements. Although event-based message routing and XML transformation have been studied in a wide range of computer science areas, development of message routing systems is considered as a tough job due to the technological difficulties. In order to address these requirements, we proposed a novel system, named RMRS(Rule-based Message Routing System), which supports event-based message routing as well as XML message transformation. To make the proposed system easy to use, we also redesigned ECA(Event- Condition-Action) rule to fit in our system and developed a tool to map source XML structure into target XML structure.

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Big data analysis on NAVER Smart Store and Proposal for Sustainable Growth Plan for Small Business Online Shopping Mall (네이버 스마트스토어에 대한 빅데이터 분석 및 소상공인 온라인쇼핑몰 지속성장 방안 제안)

  • Hyeon-Moon Chang;Seon-Ju Kim;Chae-Woon Kim;Ji-Il Seo;Kyung-Ho Lee
    • The Journal of Bigdata
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    • v.7 no.2
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    • pp.153-172
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    • 2022
  • Online shopping has transformed and rapidly grown the entire market at the forefront of wholesale and retail services as an effective solution to issues such as digital transformation and social distancing policy (COVID-19 pandemic). Small business owners, who form the majority at the center of the online shopping industry, are constantly collecting policy changes and market trend information to overcome these problems and use them for marketing and other sales activities in order to overcome these problems and continue to grow. Objective and refined information that is more closely related to the business is also needed. Therefore, in this paper, through the collection and analysis of big data information, which is the core technology of digital transformation, key variables are set in product classification, sales trends, consumer preferences, and review information of online shopping malls, and a method of using them for competitor comparison analysis and business sustainability evaluation has been prepared and we would like to propose it as a service. If small and medium-sized businesses can benchmark competitors or excellent businesses based on big data and identify market trends and consumer tendencies, they will clearly recognize their level and position in business and voluntarily strive to secure higher competitiveness. In addition, if the sustainable growth of the online shopping mall operator can be confirmed as an indicator, more efficient policy establishment and risk management can be expected because it has an improved measurement method.

Evaluation of Web Service Similarity Assessment Methods (웹서비스 유사성 평가 방법들의 실험적 평가)

  • Hwang, You-Sub
    • Journal of Intelligence and Information Systems
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    • v.15 no.4
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    • pp.1-22
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    • 2009
  • The World Wide Web is transitioning from being a mere collection of documents that contain useful information toward providing a collection of services that perform useful tasks. The emerging Web service technology has been envisioned as the next technological wave and is expected to play an important role in this recent transformation of the Web. By providing interoperable interface standards for application-to-application communication, Web services can be combined with component based software development to promote application interaction and integration both within and across enterprises. To make Web services for service-oriented computing operational, it is important that Web service repositories not only be well-structured but also provide efficient tools for developers to find reusable Web service components that meet their needs. As the potential of Web services for service-oriented computing is being widely recognized, the demand for effective Web service discovery mechanisms is concomitantly growing. A number of techniques for Web service discovery have been proposed, but the discovery challenge has not been satisfactorily addressed. Unfortunately, most existing solutions are either too rudimentary to be useful or too domain dependent to be generalizable. In this paper, we propose a Web service organizing framework that combines clustering techniques with string matching and leverages the semantics of the XML-based service specification in WSDL documents. We believe that this is one of the first attempts at applying data mining techniques in the Web service discovery domain. Our proposed approach has several appealing features : (1) It minimizes the requirement of prior knowledge from both service consumers and publishers; (2) It avoids exploiting domain dependent ontologies; and (3) It is able to visualize the semantic relationships among Web services. We have developed a prototype system based on the proposed framework using an unsupervised artificial neural network and empirically evaluated the proposed approach and tool using real Web service descriptions drawn from operational Web service registries. We report on some preliminary results demonstrating the efficacy of the proposed approach.

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A Study on Facial Region Detection and Compression for Transmission of Mobile Avatar (모바일 아바타 전송을 위한 얼굴 영역 검출 및 압축에 관한 연구)

  • Choi Jae-Young;Hwang Seung-Ho;Yang Young-Kyu;Whangbo Taeg-Keun
    • Journal of Korea Multimedia Society
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    • v.8 no.7
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    • pp.916-923
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    • 2005
  • In recent times, mobile phones that play an important role in voice communication have became increasingly exciting due to the ability to transmit multimedia contents. However, user's communication cost and service usage fees for digital context exchange are still prohibitive. In this paper, we consider the task of transmitting a facial image in the context of mobile avatar generation. We present image compression as a useful technique to reduce service usage costs of data exchange in mobile communications. In view of this we propose an image compression algorithm that performs better than existing techniques. The suggested algorithm in this paper uses the location of significant coefficient on the wavelet image by detecting facial region as well as the spatial correlation between decomposed bands by wavelet transformation. The algorithm perform well and archives an efficient compression ratio. The proposed method recognizes location information of significant coefficient in advance, thus it is more suitable than existing general compression methods for mobile avatar generation systems.

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A Study on the Web Services of Living Astronomical Data (생활천문자료의 웹 서비스 구현에 관한 연구)

  • Sung, Hyun-Il
    • Journal of Information Management
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    • v.42 no.2
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    • pp.103-120
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    • 2011
  • The astronomical data obtained by observations of celestial objects movements are useful in our daily life. These data - such as 1) sunrise and sunset data, 2) data transformation between lunar calendar and solar calendar, 3) solar eclipse and lunar eclipse data, and 4) sun's altitude and azimuth data - were used to important things in the agricultural society and ancient kingdom. In the modern society, these data have been used continuously for the legal disputes, construction of buildings and the other areas. This is a good example of pure science data using directly in our life. However there are difficulties to public service because all the data were printed as an Almanac. Using MySQL, we constructed web-based service system which makes to use them easily. This database system was made for the quick search using the calculated orbital data of celestial bodies.

Connection Setup Method for Mobile SCTP to a Mobile Node Using Direct Interoperation with Location Management System (Mobile SCTP에서 위치관리 시스템과 직접 연동을 통한 이동 단말로의 연결 설정 방법)

  • Kim, Kwang-Ryoul;Kim, Seung-Kuck;Min, Sung-Gi
    • Journal of KIISE:Information Networking
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    • v.35 no.3
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    • pp.183-191
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    • 2008
  • In this paper, we propose Stream Control Transmission Protocol(SCTP) proxy which supports making an SCTP connection from a Corresponding Node(CN) to a Mobile Node(MN). Recently, mobility support in transport layer is proposed, which provides mobility in end-to-end way using the extension of SCTP. Mobile SCTP can provide handover to all applications that use SCTP as a transport protocol. However, current SCTP does not include independent location management service and can not make connection from a CN to a MN without assistance of other mobile protocols. To solve this problem, Proposed SCTP proxy interoperates with generic location management service and performs an address transformation to forward connection set up messages to the MN. Using the proposed proxy, SCTP can provide a complete mobility support including a connection setup to the MN and maintaining an existing connection.

Representation of Others in TV Contents: Focusing on the KBS News 9 (방송 콘텐츠의 타자 재현과 문화적 함의: KBS 9시 뉴스를 중심으로)

  • Joo, Jaewon
    • The Journal of the Korea Contents Association
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    • v.14 no.8
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    • pp.40-49
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    • 2014
  • Globalisation has intensified the international movement of labour and South Korea is no exception. Korea, which in the past was itself a labour-exporting country, has seen a reversal in human mobility since the late 1990's with a rapid growth in immigration and a transformation of a previously almost ethnically homogenous society. In this context, the important questions about the cultural and political implications associated with the construction of minority representations in the media have remained highly unexplored. The starting point of this study is an examination of the vital role of public service broadcasting (PSB) in Korean society, where ethnic minorities have increasingly become visible. The study shows the significant role of PSB in representing cultural diversity in public debates and the ways in which such representations and their dissemination reflect media power.