• 제목/요약/키워드: service support program

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인공지능 서비스에 대한 온라인뉴스, 소셜미디어, 소비자리뷰 텍스트마이닝 (Text Mining of Online News, Social Media, and Consumer Review on Artificial Intelligence Service)

  • 이욱;임혜원;여하림;황혜선
    • Human Ecology Research
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    • 제59권1호
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    • pp.23-43
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    • 2021
  • This study looked through the text mining analysis to check the status of the virtual assistant service, and explore the needs of consumers, and present consumer-oriented directions. Trendup 4.0 was used to analyze the keywords of AI services in Online News and social media from 2016 to 2020. The R program was used to collect consumer comment data and implement Topic Modeling analysis. According to the analysis, the number of mentions of AI services in mass media and social media has steadily increased. The Sentimental Analysis showed consumers were feeling positive about AI services in terms of useful and convenient functional and emotional aspects such as pleasure and interest. However, consumers were also experiencing complexity and difficulty with AI services and had concerns and fears about the use of AI services in the early stages of their introduction. The results of the consumer review analysis showed that there were topics(Technical Requirements) related to technology and the access process for the AI services to be provided, and topics (Consumer Request) expressed negative feelings about AI services, and topics(Consumer Life Support Area) about specific functions in the use of AI services. Text mining analysis enable this study to confirm consumer expectations or concerns about AI service, and to examine areas of service support that consumers experienced. The review data on each platform also revealed that the potential needs of consumers could be met by expanding the scope of support services and applying platform-specific strengths to provide differentiated services.

학교 영양(교)사의 학교급식지원센터 이용에 대한 만족도 및 니즈 (School Dietitians' Satisfaction with and Needs for School Meal Service Support Centers)

  • 조혜영;권수연;이영미;윤지현
    • 대한지역사회영양학회지
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    • 제17권2호
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    • pp.194-204
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    • 2012
  • The purpose of this study was to investigate school dietitians' satisfaction with and needs for School Meal Service Support Centers. A web-based on-line survey was conducted with 1,102 nutrition teachers or school dietitians using four School Meal Service Support Centers during the summer of 2011. The data from 578 respondents (52.5%), consisting of 165 (44.4%), 334 (53.4%), 41 (67.2%), and 38 (86.4%) dietitians using Seoul, Gyeonggi, Suncheon and Gyeongju centers, respectively, were analyzed. The main reason for using the centers was subsidies from local governments. The dietitians using the metropolitan centers, which were Seoul and Gyeonggi centers, tended to buy agricultural products through the centers only, and those using local centers, which were Suncehon and Gyeongju centers, bought those products from the private suppliers as well as from the centers. The dietitians' overall level of satisfaction with the centers was not high showing 3.3 out of 5 points; it was significantly associated with the operating system and services of the centers such as system efficiency, delivery accuracy, communication, and information provision rather than the agricultural products provided by the centers. The dietitians preferred joint operation of the centers by local governments and producers' groups. They wanted School Meal Service Support Centers to be evaluated every year. It was suggested that efforts should be made to improve the operation system and service of School Meal Service Support Centers for improving dietitians' satisfaction with the centers. In addition, an evaluation system for School Meal Service Support Centers should be implemented soon based on school dietitians' needs.

건강가정지원센터의 가족봉사단 및 건강가정캠페인 사업 운영 현황 및 발전방향에 관한 연구 (A Study on the Improvement Direction for the Activity of Family Voluntary Service Group and Healthy Family Campaign in Healthy Family-Support Center)

  • 박정윤;윤소영
    • 가족자원경영과 정책
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    • 제14권2호
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    • pp.59-77
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    • 2010
  • This research evaluated the present condition of the family voluntary service group and healthy family campaign, which was being carried out as one of the healthy family culture businesses of the Healthy Family-Support Center. Furthermore, it suggests ways to improve these business activities. Research centered on the analysis of business documents created between December 2006 and November 2007. The results were as follows. First, the family voluntary service group and the healthy family campaign business in the Center must be able to have specificity or individuality. Second, the Center must manage the scale, frequency, and contents of the businesses systematically. Third, the businesses must concern themselves with family life in general, make better use of the advisory committee or steering committee, concern variety of business performing system.

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시설거주 정신장애인의 영적 안녕감에 영향을 미치는 요인 (A Study on the Factors Affecting the Spiritual Well-Being of Mentally Disabled Residents of Institutions)

  • 이정숙;이선영
    • 보건의료산업학회지
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    • 제8권4호
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    • pp.231-241
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    • 2014
  • The purpose of this study was to identify the factors affecting the spiritual well-being of mentally disabled residents of institutions. The data were collected from July 1 to 25 in 2014. Data were collected by questionnaire from 145 mentally disabled residents of institutions. The instruments for this study were social support, self-esteem, depression, insight, spiritual well-being. The data were analyzed using descriptive statistics, t-test, ANOVA, Pearson's correlation coefficients, and multiple linear regression with the SPSS/WIN 18.0 program. According to results, the degree of social support, self-esteem, insight and spiritual well-being was higher than and depression was lower. The significant factors influencing spiritual well-being were depression (${\beta}=-.32$, p<.001), insight (${\beta}=-.21$, p=.003), social support (${\beta}=-.21$, p=.006) and self-esteem (${\beta}=-.18$, p=.047). The study reveals that it is necessary to develop a program that decreases depression and increases insight, social support and self-esteem.

만성정신질환자들의 자살사고에 영향을 미치는 요인 (Factors Influencing Suicidal Ideation in People with Mental Disorder)

  • 이미영;김영선
    • 보건의료산업학회지
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    • 제8권2호
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    • pp.209-220
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    • 2014
  • The purpose of this study was to identify the effects of depression, self-efficacy and social support on suicidal ideation in people with mental disorder. The participants for this study were 165 patients from psychiatric hospital, day hospital, community mental health center and nursing home, located in Busan. A self-report survey was used for data collection, which was carried out from May 1 to 30, 2011. The collected data were analyzed using SPSS21.0 program. According to results, Suicidal ideation was influenced by age, number of admission, psychiatric diagnosis and history of suicidal attempts. This study showed that suicide ideation had positive correlation with depression, negative with social support. History of suicidal attempt, depression, self-esteem and social support accounted for 52.8% regarding suicidal ideation. Based on the outcomes of this study, it is necessary to design an intervention program that emphasizes decreasing depression and suicidal attempt and increasing the self-esteem and social support in order to decrease suicidal ideation.

서비스품질과 기업특성이 지원 사업 활용 및 성과에 미치는 영향 연구 : 온라인 수출지원 사업을 중심으로 (A Study on the Effect of Service Quality and Company Characteristics on the Use and Performance of Supporting Projects : Based on online export support business)

  • 정복훈
    • 디지털융복합연구
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    • 제18권4호
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    • pp.45-53
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    • 2020
  • 4차 산업혁명의 도래로 산업의 중심축이 중소기업으로 이동하고 마케팅의 수단이 온라인이 중심이 되어가고 있다. 이에 본 연구는 중소기업의 온라인수출지원사업의 활성화 및 성과 창출을 위한 요소로 지원사업의 서비스품질과 기업의 특성을 대상으로 연구하였다. 연구는 정부의 온라인 수출지원 사업에 신청한 기업을 대상으로 설문조사를 통해 진행했다. 연구결과, 지원기관의 서비스품질 중 편의성을 제외한 신뢰성과 기업의 특성(CEO의 의지, 전문 인력의 보유)가 모두 서비스의 활용 및 성과에 유의한 영향을 미치는 것으로 확인되었다. 이에 따라 중소기업의 온라인 수출지원사업의 활성화를 위해서는 기업의 인적역량향상과 함께 지원기관의 서비스품질의 신뢰성 향상에 힘써야 한다. 본 연구는 기업의 역량강화를 위한 특성과 함께 지원기관에 요구되는 신뢰성의 중요함을 확인했다는 점에 의미가 있으며, 서비스 품질과 기업특성의 다양한 요소를 반영하지 못한 한계가 있다.

맞벌이 가정의 자녀 돌봄 서비스 프로그램 개발 연구: 민간기관 제공 서비스를 중심으로 (A Study on the Development and Management of a Childcare Service Program for the Dual-Income Family: A Focus on the Service of Nongovernmental Institutions)

  • 김유경;박정윤;송혜림
    • 대한가정학회지
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    • 제48권5호
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    • pp.145-155
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    • 2010
  • The purpose of this study is to develop childcare service program through the analysis of the market and the needs of current users. For the purpose of this study, qualitative data were collected by use of an in-depth interview with staffs of Healthy Family-Support Center and outside experts. In addition, information about the chilldcare service market was analyzed. At present, a lot of childcare services are offered by both government sector and private sector institutions, but there is both an overlapping and a gap in the services offered. Based on our data, childcare service was suggested for dual income families with elementary school children. And the curriculum to train individuals for this childcarer service program was developed. The curriculum's focus was to nurture them to offer more specialized and custom-tailored services.

노인 입원환자의 퇴원계획 프로그램 개발을 위한 퇴원 서비스 요구도 조사 (A Study on Discharge Service Needs for Discharge Planning Program Development to the Elderly at the Hospital)

  • 이선자;신은영;장숙랑
    • 한국보건간호학회지
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    • 제15권2호
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    • pp.376-386
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    • 2001
  • I. Background The problem of discharging patients from hospital have been well documented in the literature over the last 20 years. They included poor communication between hospital and community, inadequate notice of discharge, over-reliance on informal support and lack of statutory support, inattention to patients needs before leaving hospital, and wasted or duplicated visits by community nurses. Most patients discharged from hospital are able to return home with little or no support, while others will require a 'package of care' to support them back to good health. Patient with complex care needs, including the frail elderly and those with mental health problems, may require continuing care in special housing, residential, or nursing homes. With this population,effective discharge arrangement is needed and the study on this problem is urgent in Korea because the Medical Reform Project is on suspension of success. II. Results of the Study: 1. Discharge service needs assessed on 360 elderly patients who were hospitalized during the survey period at four university hospitals. Patients want to know the information on disease management after discharge. Follow-up telephone service is the most frequently checked service. 2. Multidisciplinary Discharge Planning is recommended at the hospital level to reduce the readmission and decrease the length of stay. 3. Further research is needed to validate and test the assumption of the solution which is developed in this research.

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대한감각통합치료학회 주최 제2회 감각통합치료캠프(치료과정) 보고 (Sensory Integration Therapy Camp(Treatment Course) Report)

  • 김경미;최정실;이미희
    • 대한감각통합치료학회지
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    • 제2권1호
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    • pp.65-71
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    • 2004
  • Objective : Korean Academy of Sensory Integration(KASI) planned and executed sensory integration Therapy Camp to serve intensive sensory integration program for children with the sensory integrative dysfunction, to support their family with parent' education and home programs, and to suggest practical guideline for therapists through individual supervision and demonstrations. Methods : The camp was held during 5days in the children's center for developmental support that set up sensory integration tools. The camp executed the individual and group interventions that consisted of 7 children with sensory integrative dysfunction, especially dyspraxia and 7 therapists who manage them and 6 supervisors. Results : Children which served the intensive intervention showed the improved adaptive responses during the camp and their parents reported the satisfaction degree of the camp program was 83%. Their therapists also had a chance to understand the broader sensory integrative interventions through the supervision. Conclusion : To provide the clients for qualitative sensory integration service, the camp must be programmed that children with the sensory integrative dysfunction can service the intensive sensory integration program and their therapists can actually experience reeducation individually through supervision and demonstrations.

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보안 서비스를 제공하기 위한 이동 에이전트 시스템의 설계에 관한 연구 (A Study for Mobile Agent System to Support Security Service)

  • 김현배
    • 정보교육학회논문지
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    • 제2권1호
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    • pp.130-137
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    • 1998
  • An agent is a computer program that acts autonomously on a computer system. A mobile agent is not bound to the system where it begins execution. It has an ability to transport itself from on e system in a network to another. Mobile agent system solve the network traffic problem. Moreover, the agent may utilize the object services of the destination agent system. In this study the mobile agent system is introduced to support security service.

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