• 한국컴퓨터정보학회논문지
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• 제6권4호
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• pp.154-162
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• 2001

본 논문에서는 인터넷망에서 실시간 인터넷 서비스의 제공을 위해 라우터 시스템에 적용되는 다양한 스케줄링 알고리즘들을 분석하고 서비스 특성에 따라 지연 민감형 트래픽과 손실 민감형 트래픽의 QoS 요구사항을 보장할 수 있는 스케줄링 알고리즘을 제안한다. 이를 위하여, 먼저 ITU-T 권고안에 기초한 QoS 개념을 정의하고, 인터넷망에서의 패킷다중화기의 요구사항을 살펴보고 망에 적용하기 위해 고속의 패킷 포워딩 기능을 담당하는 패킷 다중화기의 기능 구조와, 입력 소스 트래픽의 QoS 등급에 기초하여 다양한 QoS를 만족시키기 위한 스케줄링 알고리즘을 설계한다. 마지막으로 모의 실험을 통해 패킷 손실율과 평균 지연 측면에서 알고리즘의 성능을 고찰한다.

• 패션비즈니스
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• 제25권6호
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• pp.119-130
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• 2021

This study investigated the effects of the chatbot's level of anthropomorphism - closeness to the human form - and its self-disclosure - delivery of emotional exchange with the chatbot through its facial expressions and chatting message on the user's intention to accept the service. A 2 (anthropomorphism: High vs. Low) × 2 (self-disclosure through facial expressions: High vs. Low) × 2 (self-disclosure through conversation: High vs. Low) between-subject factorial design was employed for this study. An online survey was conducted and a total of 234 questionnaires were used in the analysis. The results showed that consumers used chatbot service more when emotions were disclosed through facial expressions, than when it disclosed fewer facial expressions. There was statistically significant interaction effect, indicating the relationship between chatbot's self-disclosure through facial expression and the consumers' intention to use chatbot service differs depending on the extent of anthropomorphism. In the case of "robot chatbots" with low anthropomorphism levels, there was no difference in intention to use chatbot service depending on the level of self-disclosure through facial expression. When the "human-like chatbot" with high anthropomorphism levels discloses itself more through facial expressions, consumer's intention to use the chatbot service increased much more than when the human-like chatbot disclosed fewer facial expressions. The findings suggest that chatbots' self-disclosure plays an important role in the formation of consumer perception.

• 한국컴퓨터정보학회논문지
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• 제24권4호
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• pp.123-128
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• 2019

In modern society, there are WEB sites that provides information in various fields by many advances in IT technology. As the number of users accessing the Web increases, one server becomes unavailable, and multiple servers are deployed to provide the service. In addition, systems that control servers are required to manage multiple servers. However, server control systems in the existing market are mostly those that notify managers through SMS and apps when a server's down or a controlled port is closed. However, in case of servers that generate a lot of traffic, the Web server and the WAS are operated and managed each independently. The WEB and WAS provide service by connecting to each other. However, the connection between WEB and WAS may be disconnected due to various environmental factors. In this case, the existing control system can not determine whether the service is working properly. Even in the case of WEB and WAS of a server that is operated independently, there is a phenomenon that the existing control system does not know the problem even when the normal service is not provided due to environmental factors such as disconnection to DB. In this paper, we implemented a system to check the normal state of Web service using Web crawling to solve this problem.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제15권12호
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• pp.4364-4384
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• 2021

The dynamic network state and the mobility of the terminals make the service function chain (SFC) orchestration mechanisms based on static and deterministic assumptions hard to be applied in SDN/NFV mobile edge computing networks. Designing dynamic and online SFC orchestration mechanism can greatly improve the execution efficiency of compute-intensive and resource-hungry applications in mobile edge computing networks. In order to increase the overall profit of service provider and reduce the resource cost, the system running time is divided into a sequence of time slots and a dynamic orchestration scheme based on an improved column generation algorithm is proposed in each slot. Firstly, the SFC dynamic orchestration problem is formulated as an integer linear programming (ILP) model based on layered graph. Then, in order to reduce the computation costs, a column generation model is used to simplify the ILP model. Finally, a two-stage heuristic algorithm based on greedy strategy is proposed. Four metrics are defined and the performance of the proposed algorithm is evaluated based on simulation. The results show that our proposal significantly provides more than 30% reduction of run time and about 12% improvement in service deployment success ratio compared to the Viterbi algorithm based mechanism.

• Asia Marketing Journal
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• 제17권2호
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• pp.73-96
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• 2015

This paper investigates how servicescape perception influences customer experience quality in hedonic service settings. In addition to the direct effect of servicescape quality on customer experience quality, the indirect effects of servicescape quality on customer experience quality via employee-to-customer interaction quality and peer-to-peer interaction quality are also investigated. We collected data through a self-administered survey. The proposed relationships were tested using structural equation modeling. The results show that servicescape quality influences customer experience quality both directly and indirectly through employee-to-customer interaction quality and peer-to-peer interaction quality, and customer experience quality influences customer loyalty. Additionally, we find that the indirect path via peer-to-peer interaction quality is significant only in a low-satisfaction customer group. The indirect effect of servicescape quality perception through peer-to-peer interaction quality is significant only in low-satisfaction customer groups. Therefore, if evaluations for this indirect effect fall below an acceptable level, it should be addressed first before improving on other attributes. However, after this point, further improvements offer few if any gains; therefore, service firms should allocate their resources to quality improvements to other factors. This study is the first to investigate the indirect effects of servicescape quality on customer experience quality via peer-to-peer interaction quality in hedonic service settings. Additionally, this study demonstrates that the significance of this indirect effect applies only to a low-satisfaction customer group.

• 동아시아경상학회지
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• 제10권1호
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• pp.71-81
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• 2022

Purpose - Foodservice production is predominantly susceptible to rampant calamities since it trusts on social gatherings and interactions. This research aims to elaborate a brief framework of the literature review on the research conducted for the Coronavirus outburst regarding the food service sector. Research design, Data, and methodology - The method used in research involving interpretation of the subject content in a text data through a systematic process of classification to identify the themes and coding is referred to as the qualitative content analysis. It can also be defined as a useful research approach method of analysis instead of an empirical analysis. Result - Based on ultimate systematic literature analysis, the author figured out that the vendors should be given importance to the digital traveling interventions as the shortest factor in foodservice processing firms. Designing new sources of revenue and implementing numerous canceled regulations are other resolution that helps challenges in food service industries Conclusion - The Coronavirus pandemic has affected the foodservice business leading to the permanent closure of some businesses. There is a need for a stimulus package from the state to revive these businesses since they play a great role in the economy's growth and are regarded as part of the economy, and most of their activity is undocumented.

• 한국재난정보학회 논문집
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• 제15권4호
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• pp.548-559
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• 2019

연구목적: 인력에 의한 조사를 대처할 수 있는 V2I 데이터 기반의 고속도로 휴게소 이용행태 분석. 연구방법: 휴게소 구간 개별차량의 통행속도 자료 분포 특성을 활용하여 통행상태 그룹 분할 및 휴게소 이용경계(Boundary) 설정. 연구결과: 검증 결과 점심시간 휴게소 이용률이 급증, 통행속도 자료 분포 상태간 경계가 명확하거나 불명확한 모든 경우 휴게소 이용경계를 정교하게 산정. 결론: 인력에 의한 휴게소 이용실태 조사를 대처할 수 있어 비용절감의 효과가 크며 조사의 시공간적 범위에 제한이 없음. V2I 시스템이 구축된 휴게소/졸음쉼터/간이 휴게소 등 각 시간대별 동적 이용률 산정이 가능. 단시간/중시간/장시간 이용의 구분이 가능. 차종별 이용실태 도출 가능. 도로구간 불법 주정차 여부 파악 가능. 도로구간 내 돌발상황 검지 가능. 실시간 휴게소 이용률 및 혼잡도 정보 제공등 다양한 분석과 운영전략 수립 가능.

• 서비스연구
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• 제11권1호
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• pp.21-30
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• 2021

본 연구는 기존의 수집과 보존 중심의 박물관 서비스가 관람객 중심의 서비스로 변모하기 위해 필수적인 고객경험을 중심으로 혁신전략을 수립하는 방법론에 관한 연구이다. 이를 위해서 서비스사이언스 관점에서 박물관 환경변화와 그 안에서의 고객경험의 의의와 가치, 고객경험관리 관점에서 좋은 고객경험, 나쁜 고객경험 등의 문헌 연구를 진행하였고, 박물관의 고객경험 혁신을 위한 구체적인 모형을 제시하고 증명하기 위한 연구를 진행하였다. 박물관의 고객경험 중심의 혁신 전략이란 현재 상태로 부터 목표 상태에 이를 수 있는 여러 가지 대안을 고객을 중심으로 탐색하고 그 중 가장 알맞은 전환 계획을 선택하는 것을 의미한다. 적용시의 효과로는 고객에게 긍정적인 감정을 일으켜서 차별화를 만들어내는 원천이 되며, 고객경험 데이터가 박물관의 실질적인 자원 투입에 중요한 의사결정에 높은 도움이 된다는 것을 알 수 있었다. 이와 같은 혁신모형을 제시하였고, 기존 평가방식과의 차이점을 분석하여 그 가치를 1차적으로 증명하였다. 마지막으로 고객경험 측정절차, 고객경험 진단/평가, 고객경험 혁신전략, 박물관의 성과를 변수로 하여 회귀분석을 통하여 인과관계를 분석한 결과 그 관계가 유의미하다는 것을 증명하였다.

• Journal of applied mathematics & informatics
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• 제25권1_2호
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• pp.389-405
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• 2007

In this paper, we study a k-out-of-n system with single server who provides service to external customers also. The system consists of two parts:(i) a main queue consisting of customers (failed components of the k-out-of-n system) and (ii) a pool (of finite capacity M) of external customers together with an orbit for external customers who find the pool full. An external customer who finds the pool full on arrival, joins the orbit with probability ${\gamma}$ and with probability $1-{\gamma}$ leaves the system forever. An orbital customer, who finds the pool full, at an epoch of repeated attempt, returns to orbit with probability ${\delta}\;(<\;1)$ and with probability $1-{\delta}$ leaves the system forever. We compute the steady state system size probability. Several performance measures are computed, numerical illustrations are provided.

• 전자통신동향분석
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• 제32권5호
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• pp.10-19
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• 2017

A Telepresence service is an advanced video conferencing service at aimed providing remote users with the feeling of being present together at a particular location for a face-to-face group meeting. The effectiveness in this type of meeting can be further increased by automatically recognizing the audiovisual behaviors of the video conferencing users, accurately inferring their level of engagement from the recognized reactions, and providing proper feedback on their engagement state. In this paper, we review the recent developments of such engagement analysis techniques being utilized in various applications, such as human-robot interaction, content evaluation, telematics, and online collaboration services. In addition, we introduce a real-time engagement analysis framework employed in our telepresence service platform for an increased participation in online group collaboration settings.