• Title/Summary/Keyword: service standards

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A Theoretical Study of fe Library Service Charter (도서관서비스헌장에 관한 이론적 연구)

  • Lee, Sang-Bok
    • Journal of the Korean Society for Library and Information Science
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    • v.40 no.4
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    • pp.287-305
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    • 2006
  • Many public libraries in Korea have a library service charter setting out the standard of service users can expect. It will help drive and sustain a process of continuous improvement in library service quality and help poster good relations with users, most of whom will appreciate library efforts to take account of their views. In this background. the purposes of the study are (1) to study a theoretical review of the library service charter, (2) to explore an analytical evaluation of charter's contents. through a library service charter of 'B' public library in located Gyeonggido. Analytical results generally. 'B' Public library's charter fulfills the charter's principles and criteria, but service practice standards are insufficient for appropriateness and realization.

Analysis of the degree of social accountability in accreditation standards for basic medical education (기본의학교육 평가인증기준의 사회적 책무성 반영 수준 분석)

  • Sangmi T Lee;Eunbae B. Yang
    • Korean Medical Education Review
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    • v.25 no.3
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    • pp.273-284
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    • 2023
  • According to the World Health Organization, for medical schools to fulfill their obligation of social accountability, it is necessary for medical education, research, and service areas to ref lect the healthcare system's relevance, quality, cost-effectiveness, and equity. This study utilized Boelen and Heck's (1995) social accountability grid model to analyze the degree to which the Accreditation Standards of Korean Institute of Medical Education and Evaluation 2019 (ASK2019) standards apply the World Federation for Medical Education's (WFME) standards. The social accountability characteristics of the former were compared to those of the WFME, the Liaison Committee on Medical Education, and the Australian Medical Council. Experts with experience and certification in medical education and evaluation classified the ASK2019 standards according to the grid model, evaluated social accountability perspectives, and categorized them according to the process, content, and outcome. Of the 92 standards, 61 (66.30%) were selected as social accountability standards; these encompassed all areas. There was a particular focus on outcome-related areas, such as "mission and outcomes," "student assessment," "educational evaluation," and "continuous improvement." Education and quality were the most common (33, 54.11%), followed by 18 standards related to education and relevance. However, the standards on cost effectiveness and equity corresponding to education, research, and service were significantly insufficient. As a result of classification using a logic model, many criteria were incorporated into the process, producing results similar to those of international accreditation institutions. Therefore, to fulfill medical schools' social accountability, it is necessary to develop cost effectiveness and equity standards with reference to grid models and expand them beyond education to include research and service areas. Developing content and outcome standards is also required.

Quality Management (QM) Standard Issues in FM - Based on Guidance on quality in European FM Standard

  • Lee, So Young;Jang, Yon Hwa;Lee, Myoung Sik
    • Architectural research
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    • v.18 no.1
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    • pp.21-29
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    • 2016
  • Importance of FM has rapidly increased because of its growing business. However, due to lack of clarity and identity of FM in professional areas, standardization of FM became to be imperative in such a rapidly changing global business environment. Facility services are defined as the provision of support the primary activities of an organization, delivered by an internal or external provider. Majority of FM activities are services related to 'space and infrastructure' and 'people and organization' (CEN, 2011). The purpose of this study is to investigate definitions and characteristics of FM from both globally and domestic environment, by comparison with international or national standards, to identify quality management in FM and service characteristics of FM, to investigate the differences in service level elaboration in FM, and to suggest standard issues of quality management in FM service quality. This study examines contents of the European Standards in FM, Part 3 'Guidance on quality in Facility Management, especially for the process of QM standardized by CEN (2011) and explores undefined issues such as service level, measurement metrics according to service characteristics of FM. The European FM Standard guides the common process of QM in terms of requirements specification, service level elaboration, measurement metrics development although it does not specifically address various service levels, specific performance metrics and indicators.

Users Participation in IMT-2000 Standardization upon Phased Standards Strategy

  • Myung, Jong-Wook
    • Proceedings of the Korea Technology Innovation Society Conference
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    • 1998.05a
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    • pp.22-22
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    • 1998
  • This paper reviews the benefits of users participation in IMT-2000 standardization by the creation of users coalitions, focusing in particular on phased standards strategy necessary for the evolutionary approach from second generation to third generation systems. It first presents in detail the current status of IMT-2000 standardization progress occurring at each regional standard body including TIA of US, ETSI of Europe, TTA of Korea and ARIB of Japan. With this clear understanding of standardization situations worldwide, we may be able to come up with our standards strategies related to IPR issues and efficient standard-setting mechanism between manufacturers and service providers. In addition, this paper addresses the necessity for phased licensing of IMT-2000 service in order to avoid the high cost of new infrastructures and ensure an acceptable financial investment returns for existing cellular and PCS service providers. An author hopes that this paper can provide the adequate standardization directions of IMT-2000 to satisfy the varying regional and global market requirements.

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Study on the Evaluation Factors of Seafood Purchase for School Food Service (학교급식 수산물구매에 영향을 미치는 제품평가요인)

  • Jang, Young-Soo;Park, Jeong-A
    • The Journal of Fisheries Business Administration
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    • v.40 no.2
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    • pp.1-25
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    • 2009
  • The major part of non-commercial food service is food service for school which has no any objective quality standards. Each school has different standard when they buy seafood for SFS(School Food Service). The research purpose is whether or not the extrinsic cues of the seafood such as price, the source origin, company image, safety standards, etc or the intrinsic cues such as fishy smell, the hardiness of fish meat, others have any effect on the seafood evaluation when school nutritionist purchase it, for more objective basis. The research method is distributing questionnaire survey through e-mail or directly visiting the schools from October 30 to November 9, 2007. The questionnaire was distributed to 70 nutritionists of food service for elementary school in Busan. Total 50 questionnaires are used as data in the statistical analysis using SPSS package software. The research results are; First, there is interaction effect between the extrinsic and intrinsic cues of seafood for SFS. That is when the school nutritionist valued on intrinsic cues of seafood such as a fishy smell, the hardiness of fish meat and etc influence on the extrinsic cues such as price, source origin, reliable circulation process, HACCP application, etc. Second, the extrinsic cues of the seafood give no effect on perceived quality. Since seafood for SFS are heavy buying, prearrangement contract and most of them using pre-treated frozen aquatics. Third, the intrinsic cues of the seafood give no effect on perceived quality. The extrinsic cues consist of 5 parts namely "opening about quality", "source origin", "company image", "safety/standards" and "price/package". However, "safety/standard" was the only affecting factor to perceive quality. The reason is that in fact they have no standards or any document proving the quality of the seafood unless safety standards factor. Last, the perceived quality is an important factor for perceived value and purchase intention. It is showed that there is a path to form a willing to buy through the perceived value after school nutritionist recognizes the perceived quality.

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International Standards of Electrical Equipments for Medical Practice (의료용 전기기기에 대한 국제표준 현황)

  • Lee, Tae-Bum
    • The Korean Journal of Health Service Management
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    • v.7 no.3
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    • pp.203-212
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    • 2013
  • Medical devices separated by a committee of the International Electrotechnical Commission IEC TC (Technical Committee) 62 medical electrical equipment being promoted by the International standards. Actually, a lot of standards were existed, but many national and international standards for medical devices were lacking in practical standards that can be applied to their development. Most international standards were focused in electrical and mechanical safety of medical devices. Therefore, there were few practical standards which contain essential performance evaluation. Although medical device regulations do not enforce a fixed lifecycle model, activities are presented in a sequential manner, thus hinting at a waterfall process. Meanwhile, for a decade or more, software teams have benefitted from agile development methods. Several medical device manufacturers have adopted agile practices while keeping development in compliance with regulations, but conflicts arise and decisions have to be taken in favor of agility or formality. However, if there are new practical standards of medical devices, it must be possible to promote the medical devices industry in their nation. To do this, there is a need to develop a new standard could apply to the international market through the analysis of the medical device related technology. Consequently, new standards such as NP (New proposal) or NWIP (New Work Item Proposal) should be developed through international standardization of medical device technology.

A research on the Web service standards for business collaboration (비즈니스협업을 위한 웹서비스 표준에 관한 연구)

  • 김훈태;임태수;정재윤;강석호
    • Proceedings of the CALSEC Conference
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    • 2003.09a
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    • pp.236-241
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    • 2003
  • Business collaboration can be achieved by message exchange between companies. Such an exchange method enables loosely coupled integration between heterogeneous organization, and Web service has been a popular technique for accomplishing it. This research focuses on the choreography standards extending Web Service, specifically WSCI, BPEL4WS, and BPML. We compare and analyze the standards in terms of functionality, expressiveness and so on.

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Service Level Evaluation for the Airport Landside System (공항지상업무시스템에 대한 서비스 수준의 평가)

  • 박용화
    • Journal of Korean Society of Transportation
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    • v.12 no.4
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    • pp.5-19
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    • 1994
  • The new concept of level of service for the airport system indicates that there must be strong stimulation to proceed with the current stereotyped service standards which are being criticised due to their being based on, either physical capacity/volume or temporal/spatial standards that directly incorporates the perception of passengers. Quantitative factors have been dealt with the main service measurements when evaluating level of service. However, the passenger's perception for the provision service at the airport system is definitely important consideration to assess level of service. To enhance the reliability of service level evaluation from the passenger's point of view, this study has adopted three main evaluation factors ; temporal/spatial factors as quantitative measurements and comfort and reasonable service factors as qualitative measurements. The multi-decision model was constructed using Fuzzy Set Theory and applied to a case study at Seoul Kimpo International Airport. Results are presented in terms of passenger satisfaction with a variety of different values.

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Measurement of Tensile Properties Dependent on the Small-Scaled Specimen Dimension for Evaluation of In-Service Materials Properties (사용재 물성 평가를 위한 미소 시험편 크기에 따른 인장 특성 평가)

  • Huh, Yong-Hak;Kim, Dong-Iei;Kim, Dong-Jin;Lee, Hae-Moo;Park, Jong-Seo
    • Journal of the Korean Society of Safety
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    • v.23 no.5
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    • pp.30-34
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    • 2008
  • To evaluate the mechanical properties of in-service materials, tensile properties measurement using small-scaled specimen has been carried out. Tensile testing specimens with various dimensions, including standard and sub-size specimen specified in ASTM and ISO and small-scaled specimen, were prepared. Tensile strain in small-scaled specimen was measured using micro-ESPI system set up in this study. This system was used in the specimen with the parallel length of 2 mm and in subsequently measuring the strain under tensile loading. From each type of tensile specimen, stress-strain curves were determined. The dimension effect of the tensile properties was investigated comparing the tensile results obtained from standard specimens and small-scaled specimens. It was shown that the tensile strength for the small-scaled specimen is lower by 15% than those for the standard specimen.

A Study on Improvement of Domestic Airport Service for Rescue and Fire Fighting (국내 공항 구조 및 소방 업무 개선방안 연구)

  • Han, Jae-Hyun;Chung, Ki-Yeon
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.16 no.4
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    • pp.69-74
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    • 2008
  • Aircraft fires due to accident at an airport may be under a special situation. An outstanding characteristic of aircraft fires is their tendency to reach lethal intensity within a very short time. In domestic aviation act, there are regulations related to services coping with the aircraft accidents within an airport. To cope aircraft fires, it is necessary to define clearly the regulations and standards about the services and related activities of rescue and fire fighting, and to keep the regulations and standards. The study has been performed on the basis of International Civil Aviation Organization (ICAO) Airport Services Manual of rescue and fire fighting. The objective of study is to suggest improvement methods for standards applicable to actual service practices of rescue and fire fighting by analyzing through the comparison of domestic and international regulations and standards.

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