• 제목/요약/키워드: service quality of public administration

검색결과 152건 처리시간 0.027초

민원업무통합관리 시스템의 구축방안연구 (A study on the Construction of the System Integration Management System for Civil Affairs)

  • 이성기;류성열;이규원
    • 한국컴퓨터정보학회논문지
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    • 제14권8호
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    • pp.107-116
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    • 2009
  • 효율적인 전자정부의 구현과 민원 업무의 개선을 위해서 정부의 모든 행정 기관에서 전자민원시스템을 운영하고 있으나 정부 각 부처의 업무분석과 연계의 미흡으로 인하여 민원인의 만족도는 크게 향상되지 못하고 있다. 따라서 본 연구에서는 N부의 사례를 기반으로 하여 민원인의 민원처리 시간을 단축시키고, 업무행정 비용을 절감할 수 있는 민원업무통합관리모델의 핵심 구성요소를 제시한다. 이를 위하여 현행 민원업무 프로세스를 분석하여 문제점을 찾아 개선 요구사항을 도출하고, 민원업무통합관리시스템의 시스템 설계의 원칙을 제시하고 구현한다. 구현된 통합 관리시스템의 효율성을 민원인과 내부 업무 담당자 및 관리자의 관점에서 분석 검증하여 그 효율성을 입증하였다.

성병검진서비스에 대한 성매매 종사자의 만족도와 이용의도 (Sex Workers' Satisfaction and Intention to Use Sexually Transmitted Disease Examination Service in Korea)

  • Lee, Jung-Whan;Lee, Ju-Yul
    • 보건교육건강증진학회지
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    • 제26권5호
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    • pp.27-39
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    • 2009
  • 목적: 이 연구의 목적은 성매매종사자들이 현행 성병검진서비스에 대해 어떻게 인식하는지를 파악하고, 이러한 인식이 성매매종사자들의 성병검진서비스 이용의도에 어떻게 관련되어 있는가를 살펴보는 데 있다. 방법: 이 연구의 자료는 보건소에서 제공하는 성병검진서비스를 이용한 경험이 있는 성매매종사자들을 대상으로 실시한 설문조사를 통해 수집되었다. 성병검진서비스에 대한 성매매종사자의 인식과 이용의도는 웨어와 그의 동료(Ware and his colleagues)들이 개발한 '환자만족도설문지(PSQ)'의 문항들로 측정하였다. 결과: 대부분의 성매매종사자들은 현재 보건소가 제공하는 성병검진서비스에 대해 만족하고 있으며, 이러한 서비스를 이용하려는 강한 의사를 지니고 있다. 성병검진서비스에 대한 일반적인 만족도와 이용의도를 예측하는 데 있어 사회경제적 변수들은 별다른 영향을 미치지 않았다. 성병검진서비스에 대한 구체적 차원들에서는 기술적인 질과 서비스에 대한 접근성이 일반적인 만족도와 이용의도에 긍정적인 방향으로 영향을 주었다. 성병검진서비스 이용의도의 가장 중요한 결정요인은 성병검진서비스에 대한 일반적인 만족도였다. 결론: 성매매특별법 시행 이후에 성매매종사자를 대상으로 하는 보건소의 성병검진사업은 크게 위축되고 있다. 이번 연구결과에서 나타난 것처럼 성매매종사자들은 보건소의 성병검진사업이 활성화되기를 희망하고 있었다. 따라서 국민의 건강 유지, 증진, 보호를 목적으로 하는 보건소는 성매매특별법의 시행과는 별도로 성병관리 사업을 계속해서 수행할 필요성이 제기된다.

국립세종도서관 직무개발 및 조직개편 전략 연구 (A Study on the Job Development and Reorganization Strategy of the National Library of Korea, Sejong)

  • 윤희윤;오선경
    • 한국비블리아학회지
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    • 제34권2호
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    • pp.159-182
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    • 2023
  • 2013년 12월 출범한 국립세종도서관은 한국 정책정보 특화도서관과 세종시 복합문화시설로 각광받아 왔다. 그럼에도 본질적 정체성, 조직적 위상, 사무분장과 핵심역량, 정책자료 수집과 서비스 등은 여전히 취약하고 부실하다. 이에 본 연구는 정체성 정립 및 고품질 정책정보서비스의 전국적 제공을 위한 직무모형을 개발하고, 전략적 조직개편 방안을 제시하였다. 직무모형은 기존 72개에 38개를 추가하여 총 110개로 제안하였다. 이를 기반으로 단기 조직개편 모형(2023-2024)은 관장 직급을 현재 4급(서기관)에서 고위공무원단(직무등급은 나급)으로, 과장을 5급(사무관)에서 4급으로 상향 조정하였다. 하부조직은 현재 3과(기획관리과, 정책자료과, 서비스이용과)를 4과(기획행정과, 자료수집개발과, 정책정보서비스과, 대중서비스문화과)로 개칭·확대하고 인력은 총 51명으로 구성하였다. 중장기 모형(2025-2032)은 하부조직을 4과 1실(기획행정과, 자료수집개발과, 정책정보서비스과, 대중서비스문화과, 정책정보연구실)로 확대하고, 소요인력을 총 61명으로 제시하였다. 이를 위해서는 거시적·전략적 목표인 '한국 정책정보센터'를 표방한다는 논지로 이해집단을 설득시키고, 전략적 조직개편 및 직제개정에 모든 역량을 집중해야 한다.

콩고민주공화국 비문해력 여성의 산후관리 이용에 미치는 영향 요인 (Influencing factors on postnatal care utility of illiteracy women in the Democratic Republic of Congo)

  • 신동은;송진성;소애영;;남은우
    • 보건교육건강증진학회지
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    • 제32권3호
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    • pp.85-96
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    • 2015
  • Objectives: This study aims to identify the influencing factors of using postnatal care among illiteracy women who live in the Democratic Republic of Congo. Methods: Household survey was done from February 1 to 8, 2013 in the Kwango district of Democratic Republic of Congo, and 400 childbearing women who has under 5 years old children and pregnant women was randomly selected and answered through the interview with a questionnaire. For analysis the data, ${\chi}^2$ test and logistic regression analysis were used. Results: Woman who can read, write and mathematical calculation was 195 (47.4%) of total 411 answers and 161 (39.2%) used postnatal care for their latest pregnancy. Age at first marriage (${\chi}^2=18.481$, p<.001), religions (${\chi}^2=11.165$, p=.011), languages (${\chi}^2=35.586$, p<.001), the experience of children death (${\chi}^2=16.507$, p<.001), antenatal care over 4 times (${\chi}^2=15.315$, p<.001), postnatal care (${\chi}^2=15.558$, p<.001) is significantly different from literacy level. Among illiterate women group, who are protestant (OR=.330), using Lingala (OR=.128), took elementary education (OR=.223) and farmer (OR=.040), used less postnatal care. Conclusions: For increasing usage of postnatal care among illiterate women, new approach method should be considered such as a visual communication method and a community health workers' training program for giving an outreach service to pregnant women care.

Near Misses Experienced at a University Hospital in Korea

  • Park, Mi-Hyang;Kim, Hyun-Joo;Lee, Bo-Woo;Bae, Seok-Hwan;Lee, Jin-Yong
    • 한국의료질향상학회지
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    • 제22권1호
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    • pp.41-57
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    • 2016
  • Objectives: This study aimed to investigate how many healthcare professionals experienced near misses, what types of near misses occurred most often, and healthcare professionals' opinions about near misses at one university hospital in Korea. Methods: The authors developed a questionnaire including 26 core types of near misses and 4 questions about preventability and reporting barriers. The survey was conducted from Oct. 31st to Nov. 18th 2011, about 3 weeks, using a self-administrated questionnaire that was administered to 697 healthcare professionals (registered nurses, pharmacists, technicians, and nurses aides) who worked at a university hospital. Medical doctors and employees working in the department of administration were excluded. Results: About half of hospital workers experienced at least one or more near misses during the past one year. The drug dispensing process was the most common subcategory of near misses. Among the 26 items, patient falls was highest. Over 95% of respondents reported that the near miss they experienced was preventable. Also, more than half of respondents did not report the near miss and the main reason for omission was fear of blame. Conclusion: Regarding patient safety issues, a near miss is a very significant factor because it can be a potential adverse event. Therefore, we should grasp the size of the problem through tracking and analyzing near misses and should make an effort to reduce them. To do so, we should check whether our reporting system is well designed and functioning.

대전 DS피부과 인테리어 계획 (Interior Project of Daejeon DS Skin Clinic)

  • 김석영
    • 한국실내디자인학회:학술대회논문집
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    • 한국실내디자인학회 2006년도 추계학술발표대회 논문집
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    • pp.179-182
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    • 2006
  • This project is for a Branch clinic of DS Skin Clinic who currently runs two other skin clinics in Daejeon Province. The major consideration of the project is to provide the high quality space appropriate for the unique medical services compared to any other skin clinics. The concept of the design is 'spaciousness of the past' and actual design elements used in this space is 'Frame', 'Smooth Traffic Pattern', 'Eye Flow', 'Faded looking finishes and colors of material' Overall space is divided into 2 areas, which are Dermatology Department providing medical service and Skin Clinic Department providing skin and body care. Those 2 areas are connected to each other through a circular reception area for administration, storage, and public area.

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병원 간호행정 개선을 위한 연구 (A Study for Improvement of Nursing Service Administration)

  • 박정호
    • 대한간호학회지
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    • 제3권1호
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    • pp.13-40
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    • 1972
  • Much has teed changed in the field of hospital administration in the It wake of the rapid development of sciences, techniques ana systematic hospital management. However, we still have a long way to go in organization, in the quality of hospital employees and hospital equipment and facilities, and in financial support in order to achieve proper hospital management. The above factors greatly effect the ability of hospitals to fulfill their obligation in patient care and nursing services. The purpose of this study is to determine the optimal methods of standardization and quality nursing so as to improve present nursing services through investigations and analyses of various problems concerning nursing administration. This study has been undertaken during the six month period from October 1971 to March 1972. The 41 comprehensive hospitals have been selected iron amongst the 139 in the whole country. These have been categorized according-to the specific purposes of their establishment, such as 7 university hospitals, 18 national or public hospitals, 12 religious hospitals and 4 enterprise ones. The following conclusions have been acquired thus far from information obtained through interviews with nursing directors who are in charge of the nursing administration in each hospital, and further investigations concerning the purposes of establishment, the organization, personnel arrangements, working conditions, practices of service, and budgets of the nursing service department. 1. The nursing administration along with its activities in this country has been uncritical1y adopted from that of the developed countries. It is necessary for us to re-establish a new medical and nursing system which is adequate for our social environments through continuous study and research. 2. The survey shows that the 7 university hospitals were chiefly concerned with education, medical care and research; the 18 national or public hospitals with medical care, public health and charity work; the 2 religious hospitals with medical care, charity and missionary works; and the 4 enterprise hospitals with public health, medical care and charity works. In general, the main purposes of the hospitals were those of charity organizations in the pursuit of medical care, education and public benefits. 3. The survey shows that in general hospital facilities rate 64 per cent and medical care 60 per-cent against a 100 per cent optimum basis in accordance with the medical treatment law and approved criteria for training hospitals. In these respects, university hospitals have achieved the highest standards, followed by religious ones, enterprise ones, and national or public ones in that order. 4. The ages of nursing directors range from 30 to 50. The level of education achieved by most of the directors is that of graduation from a nursing technical high school and a three year nursing junior college; a very few have graduated from college or have taken graduate courses. 5. As for the career tenure of nurses in the hospitals: one-third of the nurses, or 38 per cent, have worked less than one year; those in the category of one year to two represent 24 pet cent. This means that a total of 62 per cent of the career nurses have been practicing their profession for less than two years. Career nurses with over 5 years experience number only 16 per cent: therefore the efficiency of nursing services has been rated very low. 6. As for the standard of education of the nurses: 62 per cent of them have taken a three year course of nursing in junior colleges, and 22 per cent in nursing technical high schools. College graduate nurses come up to only 15 per cent; and those with graduate course only 0.4 per cent. This indicates that most of the nurses are front nursing technical high schools and three year nursing junior colleges. Accordingly, it is advisable that nursing services be divided according to their functions, such as professional, technical nurses and nurse's aides. 7. The survey also shows that the purpose of nursing service administration in the hospitals has been regulated in writing in 74 per cent of the hospitals and not regulated in writing in 26 per cent of the hospitals. The general purposes of nursing are as follows: patient care, assistance in medical care and education. The main purpose of these nursing services is to establish proper operational and personnel management which focus on in-service education. 8. The nursing service departments belong to the medical departments in almost 60 per cent of the hospitals. Even though the nursing service department is formally separated, about 24 per cent of the hospitals regard it as a functional unit in the medical department. Only 5 per cent of the hospitals keep the department as a separate one. To the contrary, approximately 12 per cent of the hospitals have not established a nursing service department at all but surbodinate it to the other department. In this respect, it is required that a new hospital organization be made to acknowledge the independent function of the nursing department. In 76 per cent of the hospitals they have advisory committees under the nursing department, such as a dormitory self·regulating committee, an in-service education committee and a nursing procedure and policy committee. 9. Personnel arrangement and working conditions of nurses 1) The ratio of nurses to patients is as follows: In university hospitals, 1 to 2.9 for hospitalized patients and 1 to 4.0 for out-patients; in religious hospitals, 1 to 2.3 for hospitalized patients and 1 to 5.4 for out-patients. Grouped together this indicates that one nurse covers 2.2 hospitalized patients and 4.3 out-patients on a daily basis. The current medical treatment law stipulates that one nurse should care for 2.5 hospitalized patients or 30.0 out-patients. Therefore the statistics indicate that nursing services are being peformed with an insufficient number of nurses to cover out-patients. The current law concerns the minimum number of nurses and disregards the required number of nurses for operation rooms, recovery rooms, delivery rooms, new-born baby rooms, central supply rooms and emergency rooms. Accordingly, tile medical treatment law has been requested to be amended. 2) The ratio of doctors to nurses: In university hospitals, the ratio is 1 to 1.1; in national of public hospitals, 1 to 0.8; in religious hospitals 1 to 0.5; and in private hospitals 1 to 0.7. The average ratio is 1 to 0.8; generally the ideal ratio is 3 to 1. Since the number of doctors working in hospitals has been recently increasing, the nursing services have consequently teen overloaded, sacrificing the services to the patients. 3) The ratio of nurses to clerical staff is 1 to 0.4. However, the ideal ratio is 5 to 1, that is, 1 to 0.2. This means that clerical personnel far outnumber the nursing staff. 4) The ratio of nurses to nurse's-aides; The average 2.5 to 1 indicates that most of the nursing service are delegated to nurse's-aides owing to the shortage of registered nurses. This is the main cause of the deterioration in the quality of nursing services. It is a real problem in the guest for better nursing services that certain hospitals employ a disproportionate number of nurse's-aides in order to meet financial requirements. 5) As for the working conditions, most of hospitals employ a three-shift day with 8 hours of duty each. However, certain hospitals still use two shifts a day. 6) As for the working environment, most of the hospitals lack welfare and hygienic facilities. 7) The salary basis is the highest in the private university hospitals, with enterprise hospitals next and religious hospitals and national or public ones lowest. 8) Method of employment is made through paper screening, and further that the appointment of nurses is conditional upon the favorable opinion of the nursing directors. 9) The unemployment ratio for one year in 1971 averaged 29 per cent. The reasons for unemployment indicate that the highest is because of marriage up to 40 per cent, and next is because of overseas employment. This high unemployment ratio further causes the deterioration of efficiency in nursing services and supplementary activities. The hospital authorities concerned should take this matter into a jeep consideration in order to reduce unemployment. 10) The importance of in-service education is well recognized and established. 1% has been noted that on the-job nurses. training has been most active, with nursing directors taking charge of the orientation programs of newly employed nurses. However, it is most necessary that a comprehensive study be made of instructors, contents and methods of education with a separate section for in-service education. 10. Nursing services'activities 1) Division of services and job descriptions are urgently required. 81 per rent of the hospitals keep written regulations of services in accordance with nursing service manuals. 19 per cent of the hospitals do not keep written regulations. Most of hospitals delegate to the nursing directors or certain supervisors the power of stipulating service regulations. In 21 per cent of the total hospitals they have policy committees, standardization committees and advisory committees to proceed with the stipulation of regulations. 2) Approximately 81 per cent of the hospitals have service channels in which directors, supervisors, head nurses and staff nurses perform their appropriate services according to the service plans and make up the service reports. In approximately 19 per cent of the hospitals the staff perform their nursing services without utilizing the above channels. 3) In the performance of nursing services, a ward manual is considered the most important one to be utilized in about 32 percent of hospitals. 25 per cent of hospitals indicate they use a kardex; 17 per cent use ward-rounding, and others take advantage of work sheets or coordination with other departments through conferences. 4) In about 78 per cent of hospitals they have records which indicate the status of personnel, and in 22 per cent they have not. 5) It has been advised that morale among nurses may be increased, ensuring more efficient services, by their being able to exchange opinions and views with each other. 6) The satisfactory performance of nursing services rely on the following factors to the degree indicated: approximately 32 per cent to the systematic nursing activities and services; 27 per cent to the head nurses ability for nursing diagnosis; 22 per cent to an effective supervisory system; 16 per cent to the hospital facilities and proper supply, and 3 per cent to effective in·service education. This means that nurses, supervisors, head nurses and directors play the most important roles in the performance of nursing services. 11. About 87 per cent of the hospitals do not have separate budgets for their nursing departments, and only 13 per cent of the hospitals have separate budgets. It is recommended that the planning and execution of the nursing administration be delegated to the pertinent administrators in order to bring about improved proved performances and activities in nursing services.

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민간의 공공데이터 활용을 위한 이용의도에 미치는 영향에 관한 실증적 연구 (An Empirical Study on the Influence on Public Data Usage in Private Business Sectors)

  • 차영일;최성규;한경석
    • 디지털융복합연구
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    • 제15권6호
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    • pp.9-17
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    • 2017
  • 공공데이터 개방은 국가의 흥망을 결정하는 중요한 과제로 인식되고 있다. 글로벌 경제 위기 이후에 경제 활성화에 고심하고 있는 각국 정부는 높은 경제적 효과를 창출하고자 신경제 성장 동력으로 공동데이터 공급을 확대하고 있다. 따라서 전 세계적으로 급속히 전파되고 있는 공공데이터 민간 활용은 일자리 창출과 경제 활성화를 실현하기 위해 필연적으로 추진해야 하는 신경제 성장 동력으로 인식됨으로, 민간의 공공데이터 활용을 위한 이용의도에 미치는 영향에 관한 연구가 절실히 요구되는 시점이다. 이 연구는 다음과 같은 목적을 달성하고자 시도했다. 첫째, 공공데이터를 사용할 의사에 대한 시스템 품질, 정보 품질, 정보 보안, 사회적 영향, 공공 기관의 혁신 및 지원과 같은 독립 변수의 영향을 조사했다. 둘째, 독립적인 변수와 사용 의도(종속 변수)에 대한 중재 변수인 인지된 사용용이성(PEU)과 인지된 유용성(PU)의 영향을 조사했다. 셋째, 활용 유형, 공공데이터 이용 빈도, 중재 변수로서의 직업 및 전자 정부 서비스 이용 빈도를 선정하여 독립변수와 종속 변수(민간 부문에서의 이용 의도)와의 관계에 미치는 영향을 조사하였다. 연구 결과는 공공데이터 서비스를 활용하기 위한 전략 개발에 유용할 것으로 기대된다.

간호사 이미지에 관한 연구 (A Study on Image of the Nurse)

  • 김형자;김현옥
    • 간호행정학회지
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    • 제7권1호
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    • pp.97-110
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    • 2001
  • An image exists in the thought of every subjective person and it exercises its influence over everything, having a great power in the real world. An positive image of the nurse has an influence on her faith, value and confidence, therefore increasing her job satisfaction, helping to upgrade her level of profession of nursing through qualitative nursing service as a result, considering the necessity of such an image when it comes to improvement of the profession, the confirmation of the image is indispensable to its evaluation of a speciality in nursing. This study is intended to help that improvement of the nursing profession in the present so that the total effort in every field of nursing is made and to offer basic material for developing a strategy to improve the image of nurses. This study is designed to investigate such an image descriptively. The subjects include 105 nurses, 60 doctors, 68 office workers, 88 medical engineers, 127 patients and there protectors with a total of 448 adapted with accidental sampling, who work at Y and W general hospital in Chonju. The measuring instrument consists of 40 question, with the researcher amended and made from on of Inja Song(1993), Donsoon Lee(1995), Ilsim yang(1998), and its Cronbach's alpha coefficient is .95. Data were collected from March 1 2000 to March 20, 2000 using self-reported questionnairs, analyzed with SPSS WIN 7.5 after encoding. The results are as follows: 1. Most of the subjects thinks the nursing as a hard, stressful, always busy job(more than 75%), and consider nurses as good-looking, supportive and responsible to co-workers to above average degree($50.0{\sim}74.9%$), especially it shows the idea that nursing is independently academic job and has come to fasten itself upon the public. But it shows below the everage($25.0%{\sim}49.9%$) in regard to self development as a specialist, affection for there job, an association activity, service to the community, high intelligence level and direct given patient nursing service. It also rated low as a recommendable job, independently nursing accomplishment, social position. 2. The nurses, patients and there protectors expressed more positive opinions than doctors, medical engineers, office workers about the image of the nurse(F=18.80, p=.00). This fact indicates that the former group evaluated the image similarly contrary to lowness of the latter. 3. In the study on what influenced upon the image, it defines to 79.8% by direct contact in the hospital or acquaintance with nurses, and 16.3% by mass media. 67.3% answered that they saw the image in a new light through hospitalization, which suggests an important source for the image management originates from caring for the quality of nursing service. Considering the evaluation of the image above, we need strategies to lead a unique professional knowledge and technological development, insurance of professional self-determination, high social position, participation in group activities, dedication to lifetime job, in order that nursing comes to expand as a professional occupation. Also, as for generating more positive images, we must take the quality of nursing service into account and offer and monitor correct information about the expanded role and function of the nurse continuously so that mass media reflect a more accurate image of nurses in general.

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해녀의 공공복지서비스 실태와 욕구 비교 분석 (Public welfare services and the needs of the Haenyeo and a comparative analysis)

  • 김상미;황경수
    • 한국산학기술학회논문지
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    • 제13권10호
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    • pp.4557-4563
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    • 2012
  • 본 연구는 제주, 부산 및 통영 해녀의 공공복지 서비스 실태와 욕구 비교분석을 통하여 해녀들의 삶의 질 향상을 위한 공공복지서비스 지원에 대한 기준을 제시하고자 하였다. 이에 따라 조사기간은 2010년 5월11일부터 6월21일 간 실시하였고, 제주 3지역, 부산 영도구, 통영시 각 지역 해녀를 대상으로 하였다. 조사방법은 인터뷰 조사방법 중 녹음을 통해 공공복지의 현 실태를 파악하였고, 경제적, 의료적, 교육적, 문화적으로 구분하여 해녀들의 공공복지 서비스 욕구를 비교분석이 이루어졌다. 각 지역 해녀에 대한 공공복지 서비스 실태를 살펴본 결과, 제주지역은 잠수보호 육성 분야, 고령 잠수 해녀를 위한 공공복지 서비스, 의료서비스 지원이 실시되고 있었다. 부산광역시의 경우 테왁보호망, 선진지 견학, 복지시설 지원 등이 지원되고 있었으나, 통영시의 경우, 지원하고 있는 사업의 없는 실정이다. 따라서 이러한 공공 복시 서비스 실태에 대한 해녀들의 욕구는 첫째, 제주지역 해녀의 경제적 지원에 대한 욕구는 해녀 체험장 지원, 잠수복 지원, 해외견학 등으로 나타났고, 교육적 지원으로는 해녀의 정체성교육, 잠수병 예방교육, 외국어교육지원에 대한 욕구를 보였고, 문화적 지원에서는 복지회관 설치, 해외 해녀문화 교류탐방으로 나타났다. 둘째, 부산지역에서는 경제적 지원으로서 탈의실 및 수산물 판매장 건립, 잠수복 지원이 요구되었고, 의료적 지원은 잠수병 및 의료혜택 지원에 대한 욕구, 교육적 지원으로는 잠수기술 교육에 대한 욕구가 나타났으며, 문화적으로는 복지회관 설립과 해녀박물관 건립에 대한 욕구가 있었다. 셋째, 해녀에 대한 공공복지 서비스가 비교적 열악한 통영에서는 잠수복지원, 탈의실 건립지원의 경제적 욕구와, 부산지역과 마찬가지로 의료적 지원에서는 잠수병 및 의료혜택에 대한 지원욕구를 보였다.