• Title/Summary/Keyword: service methods

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Causal relationship among quality factors, emotional responses, and satisfaction of school food service in Henan province, China

  • Miaomiao Li;Young Eun Lee
    • Nutrition Research and Practice
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    • v.17 no.2
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    • pp.356-370
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    • 2023
  • BACKGROUND/OBJECTIVES: School food service has played an important role in promoting the health and physical condition of students by providing students with a balanced and nutritious diet. Therefore, boosting the quality of school food service and improving the students' satisfaction is critical. For this purpose, this study examined the structural causal relationship among the quality of school food service factors, emotional responses, and satisfaction in China. SUBJECTS/METHODS: This study was conducted with 4th-6th-grade students from 6 junior high schools in Henan province of China, with 590 questionnaire responses (87.3%) collected and statistically analyzed. RESULTS: The school food service quality factors (including menu management, dietary education, facilities management, price and food distribution management, and personal hygiene during meals) must be enhanced to boost the students' satisfaction. In addition, the study used questionnaire survey data to validate the full mediation of students' emotional responses between school food service quality factors and student satisfaction. CONCLUSIONS: Students' emotions also play an important role in influencing the quality of school food service, all of which affect the emotional responses of students. Therefore, students' positive emotions are an important indicator for improving the quality of school food service. A national support policy is necessary for the ongoing maintenance and development of various programs that drive students' satisfaction and promote the adoption of education guidelines for school food service in China.

Hybrid Recommendation Based Brokerage Agent Service System under the Compound Logistics (공동물류 환경의 혼합추천시스템 기반 차주-화주 중개서비스 구현)

  • Jang, Sangyoung;Choi, Myoungjin;Yang, Jaekyung
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.39 no.4
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    • pp.60-66
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    • 2016
  • Compound logistics is a service aimed to enhance logistics efficiency by supporting that shippers and consigners jointly use logistics facilities. Many of these services have taken place both domestically and internationally, but the joint logistics services for e-commerce have not been spread yet, since the number of the parcels that the consigners transact business is usually small. As one of meaningful ways to improve utilization of compound logistics, we propose a brokerage service for shipper and consigners based on the hybrid recommendation system using very well-known classification and clustering methods. The existing recommendation system has drawn a relatively low satisfaction as it brought about one-to-one matches between consignors and logistics vendors in that such matching constrains choice range of the users to one-to-one matching each other. However, the implemented hybrid recommendation system based brokerage agent service system can provide multiple choice options to mutual users with descending ranks, which is a result of the recommendation considering transaction preferences of the users. In addition, we applied feature selection methods in order to avoid inducing a meaningless large size recommendation model and reduce a simple model. Finally, we implemented the hybrid recommendation system based brokerage agent service system that shippers and consigners can join, which is the system having capability previously described functions such as feature selection and recommendation. As a result, it turns out that the proposed hybrid recommendation based brokerage service system showed the enhanced efficiency with respect to logistics management, compared to the existing one by reporting two round simulation results.

Measurement and analysis of the service quality of dormitory restaurants through a statistical methods (통계적 방법을 활용한 대학기숙사식당 서비스품질 측정)

  • Kang, Sung;Choi, Kyoung-Ho
    • Journal of the Korean Data and Information Science Society
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    • v.20 no.6
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    • pp.983-990
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    • 2009
  • Campus dormitories function as residence halls, which are quarters or entire buildings for residents to conveniently sleep, eat, and study in. And these functions lead us to refer to dormitories as quarters providing residence, food, and an academic atmosphere. Yet, of these functions, the restaurant service acts on dormitory applicants' and their parents' choice of dormitories as strongly as the others do. It is not optional for the residents but compulsory. All residents are required to eat at the restaurants attached to their dormitories. Therefore, when most of the dormitory applicants and their parents look for their favorite dormitories, they won't miss looking into how good the restaurant service is. Considering this tendency, this research, which takes samples of residents as subjects of investigation, aims to survey the service quality of the dormitory restaurants and to find how to enhance the service quality. The result, which is measured and analyzed on the basis of statistical methods, indicates that the responsiveness and empathy to the restaurant service are statistically the significant factors for dormitory applicants and their parents in choosing their favorite dormitories.

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Prediction of Asphalt Pavement Service Life using Deep Learning (딥러닝을 활용한 일반국도 아스팔트포장의 공용수명 예측)

  • Choi, Seunghyun;Do, Myungsik
    • International Journal of Highway Engineering
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    • v.20 no.2
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    • pp.57-65
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    • 2018
  • PURPOSES : The study aims to predict the service life of national highway asphalt pavements through deep learning methods by using maintenance history data of the National Highway Pavement Management System. METHODS : For the configuration of a deep learning network, this study used Tensorflow 1.5, an open source program which has excellent usability among deep learning frameworks. For the analysis, nine variables of cumulative annual average daily traffic, cumulative equivalent single axle loads, maintenance layer, surface, base, subbase, anti-frost layer, structural number of pavement, and region were selected as input data, while service life was chosen to construct the input layer and output layers as output data. Additionally, for scenario analysis, in this study, a model was formed with four different numbers of 1, 2, 4, and 8 hidden layers and a simulation analysis was performed according to the applicability of the over fitting resolution algorithm. RESULTS : The results of the analysis have shown that regardless of the number of hidden layers, when an over fitting resolution algorithm, such as dropout, is applied, the prediction capability is improved as the coefficient of determination ($R^2$) of the test data increases. Furthermore, the result of the sensitivity analysis of the applicability of region variables demonstrates that estimating service life requires sufficient consideration of regional characteristics as $R^2$ had a maximum of between 0.73 and 0.84, when regional variables where taken into consideration. CONCLUSIONS : As a result, this study proposes that it is possible to precisely predict the service life of national highway pavement sections with the consideration of traffic, pavement thickness, and regional factors and concludes that the use of the prediction of service life is fundamental data in decision making within pavement management systems.

An Analysis on the Pre-service Teachers' Knowledge about Elementary Students' Problem Solving Strategies for Fraction Division (초등학생들의 분수 나눗셈 문제해결 방법에 대한 예비교사들의 지식 분석)

  • Lee, Dae hyun
    • Journal of the Korean School Mathematics Society
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    • v.23 no.2
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    • pp.203-222
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    • 2020
  • Because the role of the teacher is important for the education to actualize the goals of the curriculum, the interest about the teacher's knowledges has been addressed as an important research topic. Among them, the pedagogical content knowledge is the knowledge that can emphasize the professionalism of the teacher. In this study, I analyzed the elementary pre-service teachers' the problem solving strategies that they imagined the methods that elementary school students can think about fraction division. Pre-service teachers who participated in this study were completed all of the mathematics education courses in the pre-service teachers' education courses. The research was conducted using the four type-problems of fraction division. The results showed that elementary pre-service teachers responded in the order of equal sharing problem-measurement division-partitive division-context of determination of a unit rate problem. They presented significant responses not only with typical algorithms but also with pictures or expressions. On the basis of this research, we have to take an interest in the necessity of sharing and recognizing various methods of fraction division in pre-service teachers education.

A Dynamic Resource Allocation Method in Tactical Network Environments Based on Graph Clustering (전술 네트워크 환경에서 그래프 클러스터링 방법을 이용한 동적 자원 할당 방법)

  • Kim, MinHyeop;Ko, In-Young;Lee, Choon-Woo
    • Journal of KIISE:Software and Applications
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    • v.41 no.8
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    • pp.569-579
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    • 2014
  • In a tactical-edge environment, where multiple weapon resources are coordinated together via services, it is essential to make an efficient binding between an abstract service and a resource that are needed to execute composite services for accomplishing a given mission. However, the tactical network that is used in military operation has low bandwidth and a high rate of packet loss. Therefore, communication overhead between services must be minimized to execute composite services in a stable manner in the tactical network. In addition, a tactical-edge environment changes dynamically, and it affects the connectivity and bandwidth of the tactical network. To deal with these characteristics of the tactical network we propose two service-resource reallocation methods which minimize the communication overhead between service gateways and effectively manage neutralization of gateways during distributed service coordination. We compared the effectiveness of these two - methods in terms of total communication overhead between service gateways and resource-allocation similarity between the initial resource allocation and the reallocation result.

Studies on the Hand Hygiene Practices of Food-Service Businesses Workers: A Comparison of Full-time and Part-time Workers (외식업소 종사자의 손 위생관리에 관한 연구)

  • Kim, Jong-Gyu;Park, Jeong-Yeong;Kim, Joong-Soon
    • Journal of Environmental Health Sciences
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    • v.39 no.1
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    • pp.71-82
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    • 2013
  • Objectives: This study was performed in order to investigate hand hygiene practices among food-service businesses employees based on the awareness of hand-washing and load of indicator bacteria on their hands. It focused on the comparison of full-time and part-time workers in food-service workplaces. Methods: A direct-interview questionnaire survey and microbiological analysis were carried out with sixty workers each. Samples for microbiological analysis were collected through a modified glove-juice method from the hands of the food-service workers and were analyzed for aerobic plate count, total coliform, fecal coliform, Escherichia coli, Staphylococcus aureus, and Salmonella spp. Microbiological analysis was done according to the Food Code of Korea. Results: Significant differences (p<0.01) were found in the survey between the full-time and part-time workers in hand-washing frequency, use of hand-washing agents, and hand-drying methods. More full-time workers responded to washing their hands after preparing food, after visiting outside, after handling raw materials, and before putting on gloves/when changing gloves than did part-time workers (p<0.05). No remarkable difference was found in bacterial load on the hands except in the aerobic plate count between the two groups. The detection of E. coli, S. aureus, and Salmonella spp. on the hands of some food-service workers in both groups revealed poor hand hygiene practices. Conclusions: The results of this study indicate that there is a need for training programs in order to improve hand hygiene practices and strict hand hygiene compliance by food-service workers.

MLVA typing of Brucella canis isolated from dogs in Gyeongbuk province, Korea (경북지역 개에서 분리된 Brucella canis의 MLVA-16 typing)

  • Kim, Seong-Guk;Sohn, Joon-Hyung;Jang, Young-Sul;Kim, Sang-Yoon
    • Korean Journal of Veterinary Service
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    • v.35 no.4
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    • pp.275-281
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    • 2012
  • Canine brucellosis is the zoonosis in worldwide and Brucella (B.) canis is a facultative intracellular pathogen that has a very limited host. MLVA-16 (Multilocus VNTR analysis) is a efficient method for genotyping of Brucella species. Various methods have been established for genotyping of Brucella species, but most of analytical method is lack reproducibility and limited capability to differentiate them. B. canis isolates (n=73) from 7 farms in Gyeongbuk province in 2003~2010 were analyzed using 16 VNTR loci. Automatic electrophoresis system was utilized for more high throughput and rapid simple discrimination. Thirty two genotypes were identified from 73 B. canis isolates. MLVA could contribute to molecular typing for epidemiological evaluation of canine brucellosis.

Speech Database Design and Structuring for High Quality TTS (고품질 음성합성을 위한 합성 DB 구축)

  • Kang Dong-Gyu;Yi Sionghun;Ryu Won-Ho
    • Proceedings of the KSPS conference
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    • 2002.11a
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    • pp.33-36
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    • 2002
  • As the telematics service that is the integration of information technology approaches commercialization, the necessity and gravity of speech technology is rapidly growing. The speech technology occupies important position in the telematics service because it informs the starting of service and the retrieved result. This service must provide high accuracy of speech recognition and natural synthesis of human speech in a driving environment and it is especially true for the fee-for-service. For high quality TTS, the speech synthesis technique that makes optimal synthesis database and uses efficiently this database is required. In this paper, we describe the design of phonetically balanced sentences used for speech database, the selection of service-suitable-speaker, the extraction methods of accurate phoneme boundary, and the factors which are taken into consideration in the extraction stage of prosody. Finally we show the real case that has commercially implemented.

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The Study on the Effect of Service Recovery on Foodservice Consumers (서비스 회복 전략이 외식 소비자에게 미치는 영향에 관한 연구)

  • Jin, Yang-Ho
    • Culinary science and hospitality research
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    • v.11 no.4 s.27
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    • pp.198-213
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    • 2005
  • This study was administered to demonstrate how unsatisfied customers would be influenced by the change in the quality of the service delivered to them after the dissatisfaction occurs. In light of the above, the objective of this study is to find out what leads to dissatisfaction in the minds of the consumers and also to identify the common behavioral patterns indicated by unsatisfied consumers. This study consists of two parts: a research based on the review of the literature and empirical study methods. As a result, a research for the popular forms of complaining patterns shows opportunities for restaurants to come up with measures to improve their service quality when customers are unsatisfied. In service recovery situation, distributive and interactional justice significantly influence customers' repurchase. Therefore, firms ought to offer monetary compensation, explain about the problems, and make their best efforts to recover the failure because the efforts also affect repurchase.

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