• KSII Transactions on Internet and Information Systems (TIIS)
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• v.10 no.9
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• pp.4287-4306
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• 2016

Network resilience provides an effective way to overcome the problem of network failure and is crucial to Internet protocol (IP) network management. As one of the main challenges in network resilience, recovering from link failure is important to maintain the constancy of packets being transmitted. However, existing failure recovery approaches do not handle the traffic engineering problem (e.g., tuning the routing-protocol parameters to optimize the rerouting traffic flow), which may cause serious congestions. Moreover, as the lack of QoS (quality of service) restrictions may lead to invalid rerouting traffic, the QoS requirements (e.g., bandwidth and delay) should also be taken into account when recovering the failed links. In this paper, we first develop a probabilistically correlated failure model that can accurately reflect the correlation between link failures, with which we can choose reliable backup paths (BPs). Then we construct a mathematical model for the failure recovery problem, which takes maximum rerouting traffic as the optimizing objective and the QoS requirements as the constraints. Moreover, we propose a heuristic algorithm for link failure recovery, which adopts the improved k shortest path algorithm to splice the single BP and supplies more protection resources for the links with higher priority. We also prove the correctness of the proposed algorithm. Moreover, the time and space complexity are also analyzed. Simulation results under NS2 show that the proposed algorithm improves the link failure recovery rate and increases the QoS satisfaction rate significantly.

• Journal of Korean Society for Quality Management
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• v.45 no.1
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• pp.129-138
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• 2017

Purpose: This research aims to analyze the service process of corporate courier services in order to offer service providers possible directions for adaptation of new technologies and assurance of better quality services. Methods: Through the analysis on the parcel service process of company Y by applying service blueprinting method, the overall process and failure service points of corporate courier services can be recognized and investigated. Next, the several newer technologies, augmented reality glasses, exoskeleton, and drone are applied to the service process of company Y as they are suggested by the literature review and referenced to DHL's report on the Fourth Industrial Revolution. Then, service options to overcome the service failure points to improve the service process can be produced. Results: The parcel service process of the company Y is utilized as a hub-and-spoke structure by having distribution and delivery centers which separates customers into two types, ones using the total services and the others only using the delivery service. In addition, the main cause of the service failures is determined that it is due to the limited working hours of delivery centers compared to the workload. Conclusion: This research contributes in better understanding of corporate courier services and providing information for benchmarking. An empirical research on the costs and the efficiencies of applying the new technologies is suggested for the further improvement in the processes of corporate courier services.

• The Journal of Industrial Distribution & Business
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• v.9 no.1
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• pp.77-88
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• 2018

Purpose - Past research has not given much attention to the roles of consumers' social relationship type in the effects of justice type of service failure recovery alternatives on their satisfaction to the alternative exposed to them. Current research aimed at exploring the moderation role of consumers' social relationship central versus peripheral in the effects of justice types of service failure recovery alternatives on the recovery satisfaction, and this research also explored whether the level of satisfaction to interaction justice-focused alternative are significantly different between the two, their social relationship central and peripheral relationship. Research design, data, and methodology - 2(social relationship central versus peripheral) between-subjects design was employed. 50 participants for each experimental group there were. Participants of each group took forceful steps in choosing one between the procedural justice-focused alternative and the distribution justice-focused alternative. χ²-analysis was used to verify that the number of choosing each alternative becomes different between the two experimental groups, and a one way ANOVA was used to verify that the extent to which participants are satisfied to the alternative chosen by them becomes different between the two groups. Results - The number of participants choosing procedural justice-focused alternative at the group of social relationship central was larger than that at the group of social relationship peripheral, whereas the number of participants choosing distribution justice-focused alternative at the group of social relationship peripheral was larger than that at the group of social relationship central. And the level of satisfaction to procedural justice-focused alternative at the group of social relationship central was higher than that at the group of social relationship peripheral, whereas the level of satisfaction to distribution justice-focused alternative at the group of social relationship peripheral was higher than that at the group of social relationship central. In addition, the level of satisfaction to interaction justice-focused alternative was not significantly different between the two groups. Conclusions - Marketers should give attention to the type of justice when developing alternatives by which consumers' service failure can be recovered. They should suggest procedural justice-focused alternative to consumers under social relationship central, whereas they should develop distribution justice-focused alternative for consumers under social relationship peripheral. And in the process of recovering service failure they also should focus on interaction justice.

• Journal of Convergence for Information Technology
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• v.11 no.5
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• pp.23-29
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• 2021

Recently, a situation in which a specific content service is impossible worldwide has occurred due to a failure of the platform service and a significant social and economic problem has been caused in the global service market. In order to secure the stability of platform services, intelligent platform operation management is required. In this study, big data flow management(BDFM) and implementation method were proposed to quickly detect to abnormal service status in the platform operation environment. As a result of analyzing, BDFM technique improved the characteristics of abnormal failure detection by more than 30% compared to the traditional NMS. The big data flow management method has the advantage of being able to quickly detect platform system failures and abnormal service conditions, and it is expected that when connected with AI-based technology, platform management is performed intelligently and the ability to prevent and preserve failures can be greatly improved.

• Proceedings of the KSME Conference
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• 2007.05a
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• pp.1749-1753
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• 2007

The reliability, that is Long-Term Quality, require an approaching different from Short-Term Quality which is used before. As the electronic components are able to be easily normalized on the reliability testing, various testing standards are used. In this study, we proposed two reliability simulator that is PoF(Physics of Failure)-based and failure rate models-based. PoF-based simulator is introduced based on CalceEP program that is created by University of Maryland. This simulator can be modified by user interface of properties and PoF models and operated on stand alone system. Failure rate models-based simulator introduced according to analyzing reliability prediction documents. Also, unified database including failure data models is built from existing MIL-HDBK-217F N2, PRISM, and Bellcore, and web-based simulator is developed. The developed reliability simulator will service of the PoF model, properties, failure rate model accumulated and its data by web and internet.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.18 no.4
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• pp.38-43
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• 2010

A continuing challenge in the aviation industry is how to safely keep aircraft in service longer with limited maintenance budgets. Therefore, all the advanced countries in aircraft technologies put great efforts in prediction of failure rate in parts and system, but in the domestic aircraft industry is lack of theoretical and experimental research. Prediction of failure rate provides a rational basis for design decisions such as the choice of part quality levels and derating factors to be applied. For these reasons, analytic prediction of failure rate is essential process in developing aircraft structure. In this paper, a procedure for prediction of failure rate for aircraft structural parts is presented. Cargo door kinematic parts are taken to illustrate the process, in which the failure rate for Hook part is computed by using Monte Carlo Simulation along with Response Surface Model, and system failure rate is obtained afterwards.

• Journal of the Korean Applied Science and Technology
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• v.35 no.4
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• pp.1120-1133
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• 2018

The purpose of this study is to validate the failure attribution factors affecting emotional changes after a failed service by local restaurant users, and the relapse effects of the perceived failure of a customer's brand relationship. In this study, the implications of this study can be divided into the null theory and the homogenous theory, in which the study of the relationship between individual belief that influences the null theory and the post-gender emotional response is minimal. The independence of the crash response (angerous VS compassion) has been equally validated as building a belief-gathering-emotion three-step model. First, emotional BRQ (intimate and love) has a reduction effect on controllable geeks, and behavioral BRQ (relative existence) has an extended effect on controllable geeks. From a management perspective, restaurant managers should be less aware of the repeatability of a customer's service failure and call for customer sympathy. Integratedly, restaurant managers must control the customer's perception of service failure and restore the impact of the customer's BRQ on emotional reactions. A variety of service recovery measures should be established and the cerumen should be controlled. In addition, since BRQs have different effects on anger and sympathy (extended VS), different service failure recovery plans should be presented depending on the characteristics of the customer BRQ. For example, measures such as monetary compensation or fair dealing, emotional distribution to close and loving customers, and persuasion of reciprocal benefits to interdependent customers should be developed according to circumstances. This study explored the effectiveness of the geeks after a service failure and has limitations that do not take into account the various regulatory factors in the BRQ-return-Empression process. Thus, in further studies, the effects of adjusting service failure strength should be considered and a more complete model should be built.

• The Transactions of the Korea Information Processing Society
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• v.6 no.11S
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• pp.3320-3331
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• 1999

In this paper, we explore two ways to improve the bandwidth assurance performance of Assured Service(AS). It is well known that AS fails to meet the bandwidth assurance target for large-profile TCP flows competing with many small-profile flows. This flows after the back-offs induced by packet drops. Thus currently proposed solution to this problem naturally focus on modifying TCP's behavior to counter the unfairness in the TCP dynamics. Unfortunately, these proposals lack practicability in terms of the required changes in the incumbent Internet infrastructure. Admitting this difficulty, we instead look to not yet deployed Diff-Serv mechanisms for practical solutions. In particular, we investigate the role of RIO, RED with IN(in-profile) and OUT(out-profile), queue management scheme in the assurance failure for As. Specifically, we identify the inadequacy of RIO that aggravates the bandwidth assurance failure. Then we alleviates the bandwidth assurance failure problem by separately controlling the out-of-profile packet queue length. Through extensive simulations we demonstrate that RI+O extends the regime where AS consistently provides the bandwidth assurance.

• Journal of Korea Multimedia Society
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• v.20 no.11
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• pp.1793-1802
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• 2017

In the recent years, IT and Network Technology has rapidly advanced environment in accordance with the needs of the times, the usage of the smart learning service is increasing. Smart learning is extended from e-learning which is limited concept of space and place. This system can be easily exposed to the various security threats due to characteristic of wireless service system. Therefore, this paper proposes the improvement methods of smart learning system security by use of faults analysis methods such as the FTA(Fault Tree Analysis) and FMECA(Failure Mode Effects and Criticality Analysis) utilizing the consolidated analysis method which maximized advantage and minimized disadvantage of each technique.

• Proceedings of the KSR Conference
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• 2008.11b
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• pp.1463-1472
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• 2008

The present paper to relate with the maintenance of the high-speed vehicle, KTX and is to treat a reliability evaluation. The reliability of the high-speed vehicle while operating between-failure average mileage (MKBSF) and parts between-failure average mileage (MKBF), 1,000,000 per km service failure number of items and availability and per km evaluated a maintenance expense. The reliability evaluation results and 2007 year reliability management indexes compared in 2006 years and they improved, per km the maintenance expense compared at 2006 and 36.6% was decreased. Reliability management activity leads and availability of the high-speed vehicle, safety improves and with the fact that will be able to decrease the maintenance expense which is an economic scale of railroad service is expected.