• Nutritional Sciences
• /
• v.6 no.1
• /
• pp.53-66
• /
• 2003

This study was performed to assess the perception and need for the elderly meal service program of the Korean elderly. The purpose of this study was to assess the dietary environment factors which are related to the perception and need for such service. Subjects of this study were 800 elderly persons of whom responses were received from 769(male: 26, female: 543) aged over 60 years. Their mean age was 7.51 $\pm$8.1 years. Seventy two point two percent of them lived with their family and 54.5% of them were supported economically by their children. Among their meal management behaviors, food purchasing was hard to perform and the most aid-needed activity. In their dietary environment, 47.1% of them were supported by their children. The percent of the subjects who were aware of the elderly meal service program was 48.4%. Men were more aware of the meal service program than women(p<0.01). Elderly who were supported by government were more aware of this service than others. Elderly who were in poor dietary environment, were less affluent or had trouble preparing meals expressed better perception this service than others (p<0.05). Those who requested meal services had poor dietary environment than those who did not (p<0.001). The elderly who were younger, with higher income, and lived with a spouse had more demand for home delivered meal service. This study showed that the poorer the greater desire for meal services. Therefore, the need for urgent improvement and expansion of meal services for elderly is suggested by this study.

• Journal of Distribution Science
• /
• v.15 no.5
• /
• pp.65-73
• /
• 2017

Purpose - The Service Level Agreement which has been used in the IT information communication industry to maintain the level of service supplied by a vendor has been adopted in the service industry surrounding the airliners and airports. Considering that service quality is dependent on attitude of employees who are responsible to provide service, it is very important to understand what kinds of effects SLA(service level agreement) has on the attitude when SLA is applied to the service industry. SLA is an agreement between management authority and service providing contractor to make sure that certain level of service quality should be provided. For employees whose responsibilities are providing the service, SLA has both positive effects and negative effects. Negative side is that employees have to follow many irrigating complicated rules. On the other hand, the attribute of rules is that once one is become accustomed to them one may feel comfortable doing repeated same kinds of works, which is positive side for the workers. Research design, data, and methodology - We analyzed whether the SLA has moderating effects while service providers' job environment of outsourcing companies affects job satisfaction. Especially in the service industry, job satisfaction has great effects on productivity and efficiency. Results - The study results show the following. First, SLA has moderating effects while task performance environment affects treatment satisfaction. Second, SLA has moderating effects while task motivation environment affects treatment satisfaction. Third, SLA has moderating effects while physical work environment satisfaction affects treatment satisfaction. Fourth, on the other hand, the difficulties caused by SLA have moderating effects while the relationship among employees affects job dissatisfaction, which is negative side of SLA. From these results, we can tell that SLA has more positive moderating effects on treatment satisfaction on the whole. which results can be used to justify applying SLA to the service industry. Conclusions - In this study we analyzed the effects of SLA which have become more important in service industry nowadays on service providing employees. For managing side, the positive effects of SLA have to be emphasized while the negative effects should be avoided or minimized.

• Journal of KIISE
• /
• v.42 no.11
• /
• pp.1339-1348
• /
• 2015

In a distributed system environment based on a service-oriented architecture, separate systems collaborate to achieve the goals of the entire system by using services provided other systems. A service quality violation from using one service can cause runtime system failure in the environment. The existing self-adaptation methods follow fault tolerance mechanism that responds to a failure after a service quality violation. In other words, these methods are limited to responsive action. Therefore, a service-dependability-case based self-adaptation mechanism is necessary to preserve the dependability of the self-adaptive system. This paper demonstrates that the service-dependability-case based self-adaptation mechanism is better than QoS(quality of service)-based self-adaptation with fault tolerance to preserve the dependability of the self-adaptive system. Additionally, this paper suggests a method to present and analyze service dependability by using GSN(Goal Structuring Notation) which is the existing modeling method for the presentation of assurance cases, an action mechanism adapted using an analysis result of service-dependability-cases, a methods of leveraging the service-dependability-case based self-adaptation mechanism by following the service's life cycle, and the framework architecture including the major components and the interactions between the components in the control loop of the self-adaptation process.

• The Journal of the Korea Contents Association
• /
• v.10 no.10
• /
• pp.359-367
• /
• 2010

The purpose of this research is to examine the effect of the recognition on hotel customer's economic environment on attributes of hotel selection and customer loyalty. This research could suggest that the results of this research will help to establish positive strategies in all the processes of decision-making by customers who directly influence the behaviors of hotel customers as data of management of hotel companies. Firstly, detailed verification findings of regression analysis the recognition on economic environment and attributes of hotel selection were suggested as following; Recognition on economic environment influenced on guest room service, front service, food and beverage service, general environment, subsidiary facilities. Secondly, in case of the recognition on economic environment and customer loyalty, outer economy environment and information environment effected on customer loyalty.

• Journal of Information Processing Systems
• /
• v.4 no.2
• /
• pp.53-60
• /
• 2008

The Web Services infrastructure is a distributed computing environment for service-sharing. Mechanisms for Web services Discovery proposed so far have assumed a centralized and peer-to-peer (P2P) registry. A discovery service with centralized architecture, such as UDDI, restricts the scalability of this environment, induces performance bottleneck and may result in single points of failure. A discovery service with P2P architecture enables a scalable and an efficient ubiquities web service discovery service that needs to be run in self-organized fashions. In this paper, we propose an autonomic -interleaving Registry Overlay Network (RgON) that enables web-services' providers/consumers to publish/discover services' advertisements, WSDL documents. The RgON, doubtless empowers consumers to discover web services associated with these advertisements within constant D logical hops over constant K physical hops with reasonable storage and bandwidth utilization as shown through simulation.

• Journal of the Korean Operations Research and Management Science Society
• /
• v.41 no.1
• /
• pp.71-85
• /
• 2016

Service channel environments have changed dramatically with the advent of new, online digital channels. This article studies the effects of perceived multi-channel service quality on customer satisfaction and loyalty in the banking industry and the moderating role of age, which is a characteristic of customers. The objective is to identify the quality factors that affect the overall satisfaction and loyalty of a multi-channel customer. A quantitative study was conducted on 900 customers, with the main targets being users of the nine primary Korean retail banks. Results show that perceived service quality of the physical environment, human service, Internet banking, mobile banking, and ATM has a positive influence on overall satisfaction and loyalty. Age moderates the relationship among physical environment quality, human service, and customer loyalty.

• Korean journal of food and cookery science
• /
• v.28 no.3
• /
• pp.285-298
• /
• 2012

This study was undertaken to understand the interrelationships among customer's perceptions of service encounters, customer value, and behavioral intent in a family restaurant. Based on 331 samples obtained from empirical research, we reviewed the reliability and fitness of a research model and verified three hypotheses using a structural equation model. The results showed that physical environment (${\beta}$ = .418) and a customer interaction with the service provider (${\beta}$ = .265) had a significant effect on the customer's hedonic value. Additionally, physical environment (${\beta}$ = .126) and customer interaction with service providers (${\beta}$ = .264) had a significant effect on customer utilitarian value. Customer's hedonic (${\beta}$ = .538) and utilitarian value (${\beta}$ = .382) triggered by service encounters had a significant effect on their behavioral intent. Limitations and future research directions are discussed.

• Journal of Information Technology Applications and Management
• /
• v.13 no.4
• /
• pp.155-165
• /
• 2006

Along with the evolution of wireless internet environment, information services in mobile internet are being explosively increased. However, due to the high expense for the use of those services, it is not easy to collect the devoted customers. In order to overcome the adverse conditions, the service should be supported by a strategic application system which facilitates easier and fast service for customer's information needs than that of traditional on-line internet. In this paper, we investigate the strategy how to provide the information service under the customer satisfaction, and also consider some ways of personalization of information service and information provision in real-time. As a result of the works, we develop a system, MoSA-CRM(Mobile Service Application based on CRM) to support customer-oriented information service. We believe that the MoSA-CRM system can provide some benefits for information providers in mobile e-commerce market such as flexibility in business strategy, systematic customer relationship management, and growth in financial ability.

• Proceedings of the Korean Society of Surveying, Geodesy, Photogrammetry, and Cartography Conference
• /
• 2004.04a
• /
• pp.215-220
• /
• 2004

Satellite and aerial images are very useful means to monitor ecological and environmental situation. Nowadays more and more officials at Ministry of Environment in Korea need to access and use these image data through networks like internet or intranet. However it is very hard to manage and service these image data through internet or intranet, because of its size problem. In this paper very large image data service system for Ministry of Environment is constructed on web environment using image compression and web based image processing technology. Through this system, not only can officials in Ministry of Environment access and use all the image data but also can achieve several image processing effects on web environment. Moreover officials can retrieve attribute information from vector GIS data that are also integrated with the system.

• Journal of Korean Elementary Science Education
• /
• v.32 no.2
• /
• pp.198-205
• /
• 2013

For assessing classroom environment, numerous instruments were developed and reported the survey results for science students in science education. In this study I translated Constructivist Learning Environment Scales (CLES) were into Korean versions for elementary school teachers, and measured the reliability. The subjects were randomly selected from three departments of an University of Education in a metropolitan city. All of them were 110 students, who would be elementary school teachers. According to the survey results, pre-service teachers for elementary school have recognized constructivistly for learning environments in an actual forms. In a scale of student negotiation they have most constructivistly recognized learning environment, and moderately in scales of relevance, uncertainty and critical view while they have seldom constructivistly recognized in a scale of shared control. Also Korean version CLES would be an reliable instruments for constructivist assessing learning environments.