• 제목/요약/키워드: service effectiveness

검색결과 1,878건 처리시간 0.028초

Dominance-Based Service Selection Scheme with Concurrent Requests

  • Tang, Chaogang;Li, Qing;Xiong, Yan;Wen, Shiting;Liu, An;Zhong, Farong
    • Journal of Computing Science and Engineering
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    • 제6권2호
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    • pp.89-104
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    • 2012
  • In dynamic Web service environments, the performance of the Internet is unpredictable; the reliability and effectiveness of remote Web services are also unclear. Therefore, it can hardly be guaranteed that the quality of Web service (QoWS) attributes of Web services do not fluctuate with the dynamic Web service environments. When a composite service is planned in the context of dynamic service environments, there is another aspect which has not been taken into account by existing works, namely, concurrency - the fact that multiple requests to a composite service may arrive at the same time. Considering the dynamics of Web service environments and concurrency of requests, we propose in this paper a service selection scheme which adopts top-k dominating queries to generate a composition solution rather than only select the best composition solution for a given request. The experimental results have investigated the efficiency and effectiveness of our approach and shown that it outperforms baseline and traditional methods for service selection.

Mediating Effect of Job Burnout in the Relationship between Role Ambiguity and Organizational Effectiveness among Nurses in Comprehensive Nursing Care Service Units

  • Hong-Suk Lee;Hye-Sook Han
    • 한국컴퓨터정보학회논문지
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    • 제28권11호
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    • pp.169-180
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    • 2023
  • 본 연구의 목적은 간호간병통합서비스 병동에 근무하는 간호사의 역할모호성, 직무소진과 조직유효성 간의 관계를 확인하고, 역할모호성과 조직유효성의 관계에서 직무소진의 매개효과를 파악하는데 있다. 대상자는 10개 종합병원에 근무 중인 149명의 간호사이다. 데이터는 자기보고식 설문지를 사용하여 수집하고 IBM SPSS Statistics 25.0 program과 PROCESS macro Program의 model 4를 이용하여 분석하였다. 분석 결과, 조직유효성은 역할모호성, 직무소진과 유의한 부(-)의 관계가 있는 것으로 나타났으며 직무소진은 역할모호성이 조직유효성에 미치는 영향을 완전매개 하는 것으로 확인되었다. 연구결과에 기초하여 직무소진을 관리하고 조직유효성을 제고하기 위한 방안을 제안하였다.

Analysis on the Effectiveness of Online Software Education for Preservice Teachers

  • Kim, Kapsu;Min, Meekyung
    • International Journal of Internet, Broadcasting and Communication
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    • 제14권4호
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    • pp.1-10
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    • 2022
  • Since 2019, elementary schools have been teaching software to students, so pre-service teachers should have the ability to teach software. Also, in the COVID-19 situation, pre-service teachers need the ability to teach software online. The purpose of this study is to investigate the effectiveness of online software education for preservice teachers. After providing online software education to preservice teachers, we analyse the results and examines whether online software education is effective. In this study, we define 55 learning elements by analyzing the achievement standards that can evaluate the software education ability of preservice teachers. We figure out whether pre-service teachers have acquired the ability to provide online software education to elementary school students. As a result of the study, we concluded that pre-service teachers who received this online education could conduct software education online in elementary school.

재난위기관리 단계에 따른 보안관리 정책의 효과성 - 호텔 종사자를 중심으로 - (A Study on the Factors that affect the Recognition of Policy Effectiveness in the Security Management : Focused on the Hotel Employee)

  • 이상동;주성빈
    • 융합보안논문지
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    • 제16권1호
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    • pp.33-38
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    • 2016
  • 이 연구는 한국에서 서비스업에 종사하는 이들의 차별화된 서비스 전략으로서 안전에 대한 인식을 살펴보고 국내외의 수요자들에게 서비스업 경쟁력 향상을 유도하고자 한다. 이를 위하여 서비스업의 대표적인 직종인 호텔 종사자들을 대상으로 재난위기관리 단계에 따른 보안관리 정책의 효과성 인식을 살펴보고자 한다. 구체적으로 연구대상은 서울, 부산, 경상남도, 경상북도에 위치하고 있는 주요 호텔에 종사하고 있는 직원들로 해당 호텔의 관리자와 사전 의견교환을 통해 연구의 취지를 설명하고 연구를 진행하였다. 그 결과는 다음과 같다. 재난위기관리 4가지 단계 중 완화, 준비단계와 대응단계를 제외한 복구단계에서만이 통계적 유의수준 하에서 보안관리 정책의 효과성 인식에 정(+)의 영향을 미치는 것으로 나타났다. 이는 호텔 종사자들이 인식하고 있는 보안관리 정책의 효과성은 가시적인 측면에 집중하고 있음을 알 수 있다. 이는 실질적인 재난상황의 발생 유무와 상관없이 상시 진행하고 있는 사전적 예방활동 단계는 정책의 효과성 인식에 영향을 미치지 않았다는 의미로, 보안의 특성상 사후 대응적 활동보다는 사전 예방적 활동에 더욱 관심을 가져야된다는 함의를 도출할 수 있었다.

치위생학 전공심화과정을 이수한 치과위생사의 셀프리더십이 조직유효성에 미치는 영향 (The Effect of Self-Leadership on Job Performance of Dental Hygienists who have Graduated with a Bachelor's Degree)

  • 박정순
    • 보건의료산업학회지
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    • 제14권2호
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    • pp.67-77
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    • 2020
  • Objectives: The Purpose of this study is to investigate the effect of self-leadership on the organizational effectiveness of a dental hygienist who has completed a bachelor's degree of dental hygiene science. Methods: A self-reported questionnaire was completed by 303 dental hygienists in the Jeonbuk area from July 1 to August 31, 2019. Data were analyzed through the chi-square test, t-test, one-way ANOVA, and multiple regression analysis using the SPSS 18.0 program. Results: Subject's age, marital status, and clinical experience had significant effects on self-leadership and organizational effectiveness. It was found that the course completion status of bachelor's degree was related to self-leadership and organizational effectiveness. Conclusions: Completing a bachelor's degree in dental hygiene science impacts self-goal setting and constructive thinking of self-leadership. This also influences job satisfaction and organizational commitment.

세이프약국 금연서비스의 성공요인 (Success Factors for the Smoking Cessation Service of the Safe Pharmacy)

  • 강은정;박혜경
    • 한국임상약학회지
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    • 제27권1호
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    • pp.38-43
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    • 2017
  • Objective: Seoul City has implemented the Safe Pharmacy in 2013. This study aimed to ascertain the success factors of the smoking cessation service of the Safe Pharmacy. Methods: The data for the smoking cessation registration cards were obtained from the pharmacies which participated in 2014 Safe Pharmacy. The sample included 289 smokers in 6 districts who participated at least one sessions of smoking cessation service. the service included both behavioral intervention and nicotine replacement therapy. In order to identify the effectiveness of the smoking cessation service, logistic regression analysis was used. The dependent variable was the success of quitting smoking at the 4th week. The independent variables included age, sex, employment, chronic disease, district, smoking amount, registration path, supporters for quitting smoking and number of service sessions. Results: Fifty eight point eight percent of the sample successfully quit smoking at the 4th week. Unemployment, higher smoking amount, and less service sessions were negatively related to the success of quitting smoking. There were differences in the success rate across districts. Age, sex, chronic disease, registration path, and anti-smoking supporters were not related to the success rate. Conclusion: Pharmacy can be an effective community resource for smoking cessation. Factors that could increase the effectiveness of smoking cessation service of the Safe Pharmacy and possible ways to enhance the participation of pharmacies in smoking cessation services were also discussed.

모바일 애플리케이션 광고 이용자의 지각된 인식과 서비스 회복에 관한 연구 (A Study on Mobile Application Advertising Users' Perceived Perception and Service Recovery)

  • 강문영;지영수;임성은;한경석
    • 한국IT서비스학회지
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    • 제15권1호
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    • pp.269-287
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    • 2016
  • In general, service failure occurs inevitably and the customers who experienced the greater dissatisfaction have the higher expectations of service recovery. However, most of the previous studies have focused on the evaluation and risk factors of pre-service quality. Thus, this study is contrary to the numerous previous studies and focus on the effectiveness of mobile application advertisement users' perceived perception on service recovery after service fails. A research model presented in this study is based on the Equity Theory and deeply evaluated the effectiveness of Distributive Justice, Interactional Justice, and Authenticity Relevance on Service Recovery. The survey of this study was conducted among 286 users who have experienced a services recovery of mobile application advertising. As a result, among all the factors of users of mobile application advertising, Distributive Justice, Interactive Justice, and Relevance have a positive impact to Satisfaction. In addition, Distributive Justice, Authenticity and Satisfaction also have a positive impact to Trust. Ultimately, Satisfaction and Trust have a positive impact to Service Recovery. The results of this study are expected as a reference for presenting a new business model for mobile application advertising industry, reducing business risk and enriching the related researches.

The Impact of Underdog Positioning on Consumer Preference in Korea: Focusing on Local Service Providers

  • Bang-Wool Han
    • Journal of Korea Trade
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    • 제26권5호
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    • pp.76-87
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    • 2022
  • Purpose - Small independent brands from local companies often use underdog positioning to compete with established global brands. However, whether the effectiveness of underdog positioning of local businesses in the service sector remains insufficient. The purpose of this paper is to investigate the underdog effect on the preference of Korean consumers for individual service providers positioned as underdogs. Design/methodology - The author examines the research question of this study using a one-way ANOVA in three different positioning (underdog vs. top dog vs. control) between-subjects design, with a group of Korean participants. Findings - The experimental study shows that support for independent local (vs. global) service providers positioned as underdogs is straightforward. Using the lens of consumer identification with underdog biographies, this study found that consumers prefer small local service providers with passion and determination regardless of their disadvantages. Originality/value - To the best of the author's knowledge, this is the first study to examine the effectiveness of underdog positioning in the context of individual service providers. As it competes with global service companies for domestic consumer preference in Korea, the findings have great implications for ensuring the sustainability of small local service providers.

OECD 국가의 양육지원 정책과 출산율 분석: 현금지원 정책, 보육시설서비스 정책, 조세혜택 정책을 중심으로 (Analysis of Childcare Support Policies and Fertility Rates of the OECD Countries: Focusing on Cash-support Policies, Child-care Facility Policies, and Tax Benefits Policies)

  • 강경희;전홍주
    • 한국보육지원학회지
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    • 제9권6호
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    • pp.197-221
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    • 2013
  • 본 연구에서는 양육지원 정책과 출산율과의 관계를 분석하기 위해 OECD 33개국의 출산율을 종속변수로 현금지원 정책, 보육시설서비스 정책, 조세혜택 정책을 독립변수로 구조방정식을 실시하였다. 연구결과 출산율에 가장 큰 영향을 미치는 정책은 보육시설서비스 정책으로 나타났다. 정책비용에 따른 효과를 다시 한 번 비교해 보았을 때 현금지원 정책은 지원 비용에 따라 효과의 증감이 일관되게 나타났으나 보육시설서비스 정책은 지원비용에 따라 일관된 증감이 나타나지 않았다. 이러한 연구 결과는 현금지원 정책의 효과성을 높이기 위해서는 부모의 양육부담 완화를 위한 적정 비용의 산정과 재정의 재분배 그리고 지원방법과 시기에 대한 지속적인 논의가 이루어져야하고, 보육시설서비스 정책의 효과성을 높이기 위해서는 일과 가정의 양립을 가능하게 하는 다양하고 포괄적인 질적 보육시설서비스 정책이 지속적으로 시행되어져야 한다는 것을 시사한다.

메타분석을 활용한 태권도장 서비스품질이 만족에 미치는 영향력 효과검증: 고객, 수련생 만족을 중심으로 (Verification of the effectiveness of Taekwondo Dojang service quality on satisfaction using meta-analysis : (Focusing on the satisfaction of customers and trainees))

  • 최경환;여형일
    • 문화기술의 융합
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    • 제7권3호
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    • pp.231-239
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    • 2021
  • 본 연구는 태권도장의 서비스품질이 만족 요인에 미치는 영향력 효과검증을 파악하여 서비스품질 효과성 재입증에 의의가 있으며, 현재 수련생 감소와 코로나바이러스-19(COVID-19) 사회적 악영향까지 더해져 경영적 어려움에 처해있는 전국의 태권도장 경영방안에 실무적 자료를 제공하고자 한다. 이에 본 연구에서는 2010년 1월부터 2020년 12월까지 국내에 발표된 연구를 선정하였고, 선정과정을 거쳐 총 11편을 최종분석대상으로 선정하였다. 이에 결론은 다음과 같다. 첫째, 태권도장 서비스품질 요인이 만족에 미치는 전체 영향력 효과크기는 중간 수준으로 확인되었다. 둘째, 서비스품질의 하위요인에 따른 만족(도장, 고객, 수련생)에 미치는 효과크기는 유형성이 가장 높았고, 확신, 응답, 공감, 신뢰성 순으로 나타났으며, 요인 간의 유의한 차이는 나타나지 않았다. 셋째, 만족 유형에 따른 서비스품질 효과크기는 수련생 만족이 가장 크게 나타났으며, 도장, 고객만족 순으로 나타났다.