• Title/Summary/Keyword: service cars

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A Study on the Managing and Improving the KORAIL's Customer Service Charter System (코레일 고객서비스헌장의 운영현황과 발전적 개선방안)

  • Kim, Hee-Deok;Shin, Tack-Hyun
    • Proceedings of the KSR Conference
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    • 2009.05a
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    • pp.737-745
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    • 2009
  • Since it's introduction in the late 19 century, the railway has taken an important role as people's feet and has conducted a stable management due to it's exclusive position for a long time. However, the competitions with other transportation devices such as cars and airlines are making it's previous position more or less weaker. In 1998, celebrating 100th anniversary, Korea Railway established the Customer Satisfaction Service Charter for the purpose of overcoming this competitive weakness, and as well to enhance it's service quality. The main purpose of this article is to depict and review the effectiveness of Customer Satisfaction Service Charter that has been adapted for a decade, and to suggest some effective supporting system that can make the charter to function more efficiently, and that would lead to the better realization of customer satisfaction service.

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Design and Implementation of Car Information Service System on Internet (인터넷상에서의 자동차 정보서비스 시스템의 설계 및 구현)

  • Yu, Chun-Sik;U, Seon-Mi;Kim, Yong-Seong
    • The Transactions of the Korea Information Processing Society
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    • v.6 no.11S
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    • pp.3219-3228
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    • 1999
  • Currently, car information service systems are lack of providing retrieval service, because most of them aim for buying and selling. Thus, in this paper, we design and implement CISS(Car Information Service System on Internet) to provide efficient retrieval for car information. In CISS, we collect information of cars on Internet and construct the lattice structure for efficient retrieval. And we provide retrieval convenience by implementing of Car Browser that permits gradual refinement of the index term by browsing through lattice graph and that permits keyword-based retrieval.

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Online-Offline Connectivity and Artificial Intelligence : Car Navigation App (온라인-오프라인의 연결 그리고 인공지능 : 자동차 모바일 네비게이션 앱 활용 맥락)

  • Kim, Taekyung
    • Journal of Information Technology Services
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    • v.18 no.1
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    • pp.201-217
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    • 2019
  • Cars have become a necessity in modern life. It is widely used to transport people or products to a destination conveniently. However, the addition of a navigation service that provides route information and more makes driving more convenient and safer. Recent developments in the mobile app ecosystem encourages people to adopt not only an installation-type car navigation, but also a mobile app navigation, supporting connected car concepts. It should be noted that mobile apps with mobile Internet can be a significant linkage between information acquired online and offline business. This study demonstrates the impact of the app use experience for a driver in the context of applying artificial intelligence service. As a result, the introduction of artificial intelligence services has a statistically significant moderating effect on the use of mobile navigation apps. This seminal research is valuable as it evaluates the role of artificial intelligence applied to mobile navigation apps.

Development of Dynamic Vehicle Service Simulation Tool based on Node-RED (Node-RED 기반 동적 차량 서비스 시뮬레이션 툴 개발)

  • Ryu, Minwoo;Lee, Jongeon;Cha, Si-Ho
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.18 no.4
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    • pp.77-83
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    • 2022
  • As users' needs for customized services increase, the service provision method is changing from a vertical structural service provision method to a horizontal structural service provision method. This paradigm shift has led to a change from the way existing users find the content they want to find and provide customized needs of users by content providers. With the recent development of smartphones and various AI technologies, demand for providing seamless services such as smartphones is increasing in automobiles. However, it is difficult to provide services in line with changes in this service paradigm because automobile services provide services centered on finished car manufacturers rather than individually providing services tailored to user needs. In this paper, we develop a Node-RED-based dynamic vehicle service simulation tool so that users can use the service they want in cars. The simulation tool developed provides a simulation environment for services authored by the user using NodeRed by writing, registering, and using NodeRed.

Distribution of Lawsonia intracellularis in livestock transport car of slaughterhouse, Korea (도축장 출하차량에서 Lawsonia intracellularis 분포율 조사)

  • Lee, Su-Ji;Lee, Hee-Seon;Seo, Ji-Soo;Kim, Tae-Gyeom;Jeong, Jae-Kyo
    • Korean Journal of Veterinary Service
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    • v.41 no.4
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    • pp.245-250
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    • 2018
  • Lawsonia intracellularis is the pathogenic agent of porcine proliferative enteritis (PPE). The bacterial pathogen infects the intestinal crypt cells which causes hyperplasia of the infected cells and leads to the process of intestinal pathogenesis. PPE includes some clinical maninfestations, including acute hemorrhagic diarrhea with sudden death in growing pigs and porcine intestinal adenomatosis, to a chronic diarrhea with reduced productivity of the infected pigs. The purpose of the present studies were carried out to determine L. intracellularis in livestock transport car of slaughterhouse. Distribution of L. intracellularis in livestock transport car were conducted using real-time polymerase chain reaction (real-time PCR) testing method, total 300 samples. Of 300 samples, 119 (39.7%) were detected as positive to L. intracellularis in livestock transport car. In seasonal analysis, 42 (28.0%) out of 150 samples in spring and summer season. 77 (51.3%) out of 150 sample in autumn and winter season. In regional analysis, 53 (88.3%) out of 60 cars and the detection ratio showed that regional variation in livestock transport car.

A Study of Mobile Edge Computing System Architecture for Connected Car Media Services on Highway

  • Lee, Sangyub;Lee, Jaekyu;Cho, Hyeonjoong
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.12 no.12
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    • pp.5669-5684
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    • 2018
  • The new mobile edge network architecture has been required for an increasing amount of traffic, quality requirements, advanced driver assistance system for autonomous driving and new cloud computing demands on highway. This article proposes a hierarchical cloud computing architecture to enhance performance by using adaptive data load distribution for buses that play the role of edge computing server. A vehicular dynamic cloud is based on wireless architecture including Wireless Local Area Network and Long Term Evolution Advanced communication is used for data transmission between moving buses and cars. The main advantages of the proposed architecture include both a reduction of data loading for top layer cloud server and effective data distribution on traffic jam highway where moving vehicles require video on demand (VOD) services from server. Through the description of real environment based on NS-2 network simulation, we conducted experiments to validate the proposed new architecture. Moreover, we show the feasibility and effectiveness for the connected car media service on highway.

The Wearing Satisfaction and Demand of Improvement for Working Uniform in Car Service Firms (자동차 정비업체 근로자의 작업복 착용만족도와 개선요구도)

  • Kim, Jeong-Ha;Kweon, Soo-Ae
    • Korean Journal of Human Ecology
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    • v.18 no.2
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    • pp.407-418
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    • 2009
  • In our modern society along with high speed economic growth and improvement of living conditions and through concentration of people in cities cars became essential necessities for people living in modern society. Due to social and economic conditions and for the need of recycling of materials and as a countermeasure for waste of materials importance of car service is stressed. In this connection need for improvement of working clothes which are suitable for safety and working efficiency in a difficult working environment is essential. However most of working clothes now being sold in the market are produced without consideration of ergonomic aspects of wearers of working clothes. For this reason there is need for basic research on development of working clothes which improve safety and comfort for working of car service workers. Accordingly in this study this author carried out research on fitness, level of satisfaction and dissatisfaction, suitability for movement and level of demand for improvement in working clothes with focus on workers at car service firms and direction for its improvement was explored. This study is intended to provide basic data for development of functional pattern of working clothes for car service workers in future.

Analysis of Wheel Flange Wear Characteristics for KTX (고속철도 차량용 차륜플랜지 마모특성 분석)

  • 이찬우;강부병
    • Proceedings of the KSR Conference
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    • 2002.10b
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    • pp.787-792
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    • 2002
  • This study presents the wheel wear measurement results of Saemaeul train running on the conventional line. The train set included three different cars which have different shape of wheel profile including KNR and KTX profile currently used in Saemaeul. Train set was operated on Seoul-Pusan line with fixed train set formation for commercial service. Wheel wear measurements were peformed periodically. Here, we describe some results.

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A Study for brake distance according to a car and rail conditions (차량과 레일 조건에 따른 제동거리에 관한 고찰)

  • Jeon, Woon-Ho
    • Proceedings of the KSR Conference
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    • 2011.10a
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    • pp.1943-1952
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    • 2011
  • Rail vehicle brakes partly or completely transform the kinetic energy of moving vehicles into other forms of energy, in order to reduce the speed, and if necessary to bring them to a halt. To fulfil these requirements, the effect of a certain brake force is necessary and especially it is considered that the brake force is a important device to rail vehicles as a mass transit. The brake distance is a criterion for measuring brake force. The brake force is measured via dozens of brake distance test before its service operation. The brake distance is influenced by cars and rail conditions; weight of cars, speed on the verge of braking, temperature of brake disk and condition of the upper side of rail, etc. Therefore we will study how the these factors impact with the brake distance via a real test results.

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Analysis of PRT Station Capacity based on Micro Simulation (미시적 시뮬레이션을 통한 PRT 정류장 용량분석)

  • Kim, Baek-Hyun;Jeong, Rag-Gyo;Hwang, Hyeon-Chyeol
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.60 no.12
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    • pp.2254-2259
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    • 2011
  • The introduction of Personal Rapid Transit (PRT) has been widely discussed in the Korean transportation research field. However, there is no robust criterion to derive the throughput of cars and passengers at PRT stations, which plays a primary role in determining the overall capacity of PRT systems. The present study provided a methodology to rigorously compute the capacity for simple-serial PRT stations with a single platform, considering three decisive factors, i.e., the demand level of incoming cars and outgoing passengers, the station structure, and the operation strategy. A micro-level simulator was developed for the analysis of station capacity. And, by using this, station capacities were presented for various combinations of the decisive factors. In particular, the relationship between capacity and station structure was investigated in detail. Station structure is represented by the numbers of platform berths, input queue berths, and output queue berths. Moreover, both waive rate and waiting time, which represent the level of passenger service, were taken into account when the station throughput was computed.