• Title/Summary/Keyword: service capability

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Space-based Ocean Surveillance and Support Capability: with a Focus on Marine Safety and Security (영해관리를 위한 인공위성 원격탐사기술)

  • Yang, Chan-Su
    • Proceedings of KOSOMES biannual meeting
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    • 2007.05a
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    • pp.127-132
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    • 2007
  • From the 1978 Seasat synthetic aperture radar(SAR) to present systems, spaceborne SAR has demonstrated the capability to image the Earth's ocean and land features over broad areas, day and night, and under most weather conditions. The application of SAR for surveillance of commercial fishing grounds can aid in the detection of illegal fishing activities and provides more efficient use of limited aircraft or patrol craft resources. In the area of vessel traffic monitoring for commercial vessels, Vessel Traffic Service (VTS) which uses the ground-based radar system has some difficulties in detecting moving ships due to the limited detection range of about 10 miles. This paper introduces the field testing results of ship detection by RADARSAT SAR imagery, and proposes a new approach for a Vessel Monitoring System(VMS), including VTS, and SAR combination service.

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Suggestions for Sustainable Construction Project Management (지속가능한 건설사업관리를 위한 발전방안)

  • Lee, Seung-Hoon
    • Proceedings of the Korean Institute of Building Construction Conference
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    • 2021.11a
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    • pp.240-241
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    • 2021
  • For the sustainable development of the domestic construction project management field, each CM company should try to diversify in terms of service contract types and scope of work while having internationally competitive technical and service capabilities as follows. First, from the initiation of the service to the completion, the CMr should be able to establish and execute a plan to create specific outcomes. Second, CMr must have the capability to produce weekly or monthly cost, schedule, risk, and scope management reports. In addition, it should be possible to apply the cost plus sliding fee method or to systematically and continuously accumulate and process data generated during the construction process.

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Structural Relationship between Intellectual Capital and Organizational Performance in a Customer Service Organization: Focused on the Role of Dynamic Capability (고객서비스 조직의 지적자본과 조직성과 간의 구조적 관계: 동적역량의 역할을 중심으로)

  • Park, Paul;Cheong, Ki-Ju;Kim, Sora;Ryu, Il
    • The Journal of the Korea Contents Association
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    • v.14 no.12
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    • pp.911-923
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    • 2014
  • This study explores which organizational capital is important for the customer service center and how the organizational capital is linked to organization's performance through dynamic capability. In this study, total of 389 employees in customer service centers were surveyed for the analysis. The results indicate that relational capital and organizational culture were positively linked with collaborative behavior, capital share, and capital transformation. Also, structural capital was a significant factor in collaborative behavior. Organizational performance was positively affecting collaborative behavior and capital share. This study provides a practical guideline on how to manage organizational capital and supplement shortcomings for managers and counsellors at the customer service centers. Furthermore, the implications for the reinforcement and development of organizational capital were suggested in building a customer service center as a strategic and fundamental part of the company.

Innovation in Telecom Services -Framework and Analysis Based on the Case of International Pre-paid Calling Cards in Japan

  • Kumiko, Miyazaki;Wiggers, Edmar
    • Journal of Technology Innovation
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    • v.13 no.2
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    • pp.45-70
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    • 2005
  • Much work on innovation has focused on the manufacturing sector. In this paper, we propose a framework for analyzing innovation in services centred on capability and technology integration. We illustrate the theoretical points made by conducting a case study on an international telephone communications provider Brastel, which introduced significant innovations in international calling services, in the form of rechargeable pre-paid calling card, through effective application of standard IT. Brastel is situated against its main competitors, considering two dimensions of price and service breadth and convenience. A novel technique for measuring competitiveness based on price and service index is introduced. The following competitors were selected: NTT, KDDI, Japan Telecom, Fusion Communications, J-Call / World Link, G-Call, ASP Check, Primus, QuickPhone, and MCI. To create the service index, factors such as ease of use, convenience, number of languages in which the services are available, and additional features were taken into account. The company itself and the rechargeable card innovation were analyzed through in-depth interviews and data collection. It was shown that a competitive advantage was maintained through internal and external capabilities.

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Implementation of a Network Provisioning System with User-driven and Trusty Protection Management

  • Lim, H.
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.9 no.11
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    • pp.4720-4738
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    • 2015
  • Proper management on user-driven virtual circuits (VCs) is essential for seamless operation of virtual networks. The Network Provisioning System (NPS) is useful software for creating user-driven VCs automatically and must take fault management into account for physical layer impairments on user-driven VCs. This paper addresses a user-driven and trusty protection management in an NPS with an open standard Network Service Interface (NSI), as a contribution to show how to implement the user-driven and trusty protection management required for user-driven VCs. In particular, it provides a RESTful web service Interface for Configuration and Event management (RICE) that enable management of a distinguished data and control plane VC status between Network Service Agents (NSAs) in the event of a node or link fault and repair in a domain. This capability represents a contribution to show how network and protection events in a domain can be monitored between NSAs (NPSs with the NSI) in multiple domains. The implemented NPS controls and manages both the primary and backup VC with disjoint path in a user-driven manner. A demonstration to verify RICE API's capability is addressed for the trusty protection in the dynamic VC network.

An Exploratory Study on the Relationship between Organizational Performance and Information Systems' Support on the Internal Capability of Organizations (기업의 내부능력에 대한 정보시스템 지원과 기업성과간의 관련성 연구)

  • Yoon Jong-Soo;Yoon Jong-Wook;Kim Yoo-Jung;Park Seung-Bong
    • The Journal of Information Systems
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    • v.15 no.3
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    • pp.55-85
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    • 2006
  • The purpose of this study Is to investigate what types of internal capabilities are mainly supported by information system applications that have been introduced in organizations during the last three years, and to examine the relationships between information systems' support on internal capabilities and organizational performance are differed with the organizational size and the type of industry. This study is also to suggest a few research propositions that can be applied to empirical studies dealing with the relationship between organizational performance and information systems' support on organizational capabilities in the future. To accomplish these research purposes, this study performed a survey and 101 responses were used for statistical analysis. The research results are as follows: First information systems' applications introduced into organizations during the most recent 3-year period, were mainly used to support the production/service capability, leading to an improvement of both the product and the service and reinforcement of task efficiency in the organizations. Second the support of information systems' applications on the production and service capability of organizations influenced organizational performance in a positive manner. Third, the relationship between organizational performance and support of information systems on organizational capabilities was partially differed by organizational size and the type of industry, the organization is involved in. Fourth, two research propositions that can be applied for empirical studies in the future were suggested with regard to the relationship between organizational performance and support of information systems on organizational capabilities, based on the statistical analysis.

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A Study on the Education Plan for Empowerment of Healthy Family Specialists in the Family Policy Delivery System (가족정책 전달체계 전담인력의 역량강화를 위한 교육방안 모색을 위한 기초 연구)

  • Park, Jeongyun;Jeong, Jeeyoung;Song, Hyerim;Cho, Younghee;Lee, Hyunah
    • Journal of Families and Better Life
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    • v.33 no.2
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    • pp.53-70
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    • 2015
  • The number of Healthy Family Support Centers has dramatically increased and the services for healthy families such as family education, family counsel, family culture and family care have increased during the past ten years since the Framework Act on Healthy Families was enacted. This growth is largely credited to Healthy Family Specialists. At a time when the family policy delivery system is changing, it is most urgent to enhance the capability of Healthy Family Specialists. In this study, we aim to investigate the current capability of Healthy Family Specialists and suggest the education plan for their empowerment. We collected data from 151 Healthy Family Support Centers by mail and e-mail in June 2014. There were total of 1,001 subjects for analysis(781 by mail and 220 by e-mail). We analyzed the capabilities of Healthy Family Specialist by service areas according to work-related characteristics and possession of a license. Our findings revealed that the capabilities of Healthy Family Specialist varied depending on the service year and whether or not having a licence. These results suggest that the education program for empowerment will provide a differentiated content according to the service year and whether or not having a license. This study contributes to a better understanding of Healthy Family Specialists' current capability and provides insights on how to enhance their capability in order to change the family policy delivery system.

Application of OGC services to Digital Asia

  • Hiraishi, Kenji;Shibata, Norifumi;Nagano, Tetsuya
    • Proceedings of the KSRS Conference
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    • 2003.11a
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    • pp.1436-1438
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    • 2003
  • A prototype of OGC Web Map Service and Web Feature Service is developed by NEC Aerospace Systems, Ltd. under the contract from NASDA and RESTEC. The server provides satellite imagery data taken by JERS-1 and ADEOS satellite, via OGC interfaces to the client. The related features are also available to the client through the Internet with OGC interfaces. The imagery, map and feature data is handled layer by layer at the client. OGC Web Map Service and Web Feature Service interoperability capability and applicability to Digital Asia Network are demonstrated.

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The Access Control Platform of the IoT Service Using the CapSG (CapSG를 이용한 IoT 서비스 접근제어 플랫폼)

  • Kim, Jin-Bo;Jang, Deresa;Kim, Mi-Sun;Seo, Jae-Hyun
    • KIPS Transactions on Software and Data Engineering
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    • v.4 no.9
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    • pp.337-346
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    • 2015
  • There is great need for efficient user rights management method to provide a flexible service on variety protocols, domains, applications of IoT environments. In this paper, we propose a IoT service platform with CapSG to provide efficient access control for IoT various services of the environment. CapSG uses a token including authentication and access rights to perform authentication and access control service entity providing services. In addition, the generated token for service management, delegation, revocation, and provides a function such as denied. Also, it provides functions such as generation, delegation, disposal and rejection for service token management. In this paper, it provides the flexibility and efficiency of the access control for various services require of the IoT because of it is available to access control specific domain service by using the token group for each domain and is designed to access control using specific service token of tokens group.

An Empirical Investigation into the Role of Core-Competency Orientation and IT Outsourcing Process Management Capability (핵심역량 지향성과 프로세스 관리역량이 IT 아웃소싱 성과에 미치는 연구)

  • Kim, Yong-Jin;Nam, Ki-Chan;Song, Jae-Ki;Koo, Chul-Mo
    • Asia pacific journal of information systems
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    • v.17 no.3
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    • pp.131-146
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    • 2007
  • Recently, the role of IT service providers has been enlarged from managing a single function or system to reconstructing entire information management processes in new ways to contribute to shareholder value across the enterprise. This movement toward extensive and complex outsourcing agreements has been driven by the assumption that outsourcing information technology functions is a reliable approach to maximizing resource productivity. Hiring external IT service providers to manage part or all of its information-related services helps a firm focus on its core business and provides better services to its clients, thus obtaining sustainable competitive advantage. This practice of focusing on the strategic aspect of outsourcing is referred to as strategic sourcing where the focus is capability sourcing, not procurement. Given the importance of the strategic outsourcing, however, to our knowledge, there is little empirical research on the relationship between the strategic outsourcing orientation and outsourcing performance. Moreover, there is little research on the factor that makes the strategic outsourcing effective. This study is designed to investigate the relationship between strategic IT outsourcing orientation and IT outsourcing performance and the process through which strategic IT outsourcing orientation influences outsourcing performance, Based on the framework of strategic orientation-performance and core competence based management, this study first identifies core competency orientation as a proper strategic orientation pertinent to IT outsourcing and IT outsourcing process management capability as the mediator to affect IT outsourcing performance. The proposed research model is then tested with a sample of 200 firms. The findings of this study may contribute to the literature in two ways. First, it draws on the strategic orientation - performance framework in developing its research model so that it can provide a new perspective to the well studied phenomena. This perspective allows practitioners and researchers to look at outsourcing from an angle that emphasizes the strategic decision making to outsource its IT functions. Second, by separating the concept of strategic orientation and outsourcing process management capability, this study provides practices with insight into how the strategic orientation can work effectively to achieve an expected result. In addition, the current study provides a basis for future studies that examine the factors affecting IT outsourcing performance with more controllable factors such as IT outsourcing process management capability rather than external hard-to-control factors including trust and relationship management. This study investigates the major factors that determine IT outsourcing success. Based on strategic orientation and core competency theories, we develop the proposed research model to investigate the relationship between core competency orientation and IT outsourcing performance and the mediating role of IT outsourcing process management capability on IT outsourcing performance. The model consists of two independent variables (core-competency-orientation and IT outsourcing process management capability), and two dependent variables (outsourced task complexity and IT outsourcing performance). Comprehensive data collection was conducted through an outsourcing association. The survey data were analyzed using a structural analysis method. IT outsourcing process management capability was found to mediate the effect of core competency orientation on both outsourced task complexity and IT outsourcing performance. Further analysis and findings are discussed.