• 제목/요약/키워드: service, quality measurement

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HTTP 기반 동적 적응형 스트리밍 연구의 비교·분석 (Comparative Analysis of Methods to Support Dynamic Adaptive Streaming over HTTP)

  • 김봉;김미정;윤일철
    • 한국정보통신학회:학술대회논문집
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    • 한국정보통신학회 2014년도 추계학술대회
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    • pp.527-530
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    • 2014
  • DASH는 2010년 MPEG(동화상전문가그룹)에서 개발된 스트리밍 기술이며, 2011년에 국제표준으로 채택되었다. 애플, 마이크로소프트와 아도비 등에서 멀티미디어 서비스를 제공하기 위해 응용되고 있는데, 일반적으로 클라이언트의 데이터 요청 시 네트워크의 가용 대역폭을 분석, 적절한 대역폭을 사용하여 미디어 데이터를 클라이언트에 전달한다. 즉, 고품질의 미디어 전송 중, 가용 대역폭이 급격히 하락하는 경우, 저품질의 데이터를 전송하여, 사용자 디바이스에서 끊김 없이 미디어를 재생할 수 있도록 한다. 본 논문은 DASH 기술에 관한 기존 연구들을 전송 속도와 대역폭 측정방식, 전송 속도 결정 알고리즘, 사용자 경험 (QoE) 평가 방법에 따라 분류하고, 각 연구의 장 단점을 비교, 분석하여, 가용 대역폭 변화가 심한 무선 네트워크에서 DASH 기술을 구현하는 데 있어서 고려하여야 할 요소들을 제시한다.

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기업의 디지털 평판 측정 기법 연구 (A Study upon Online Measurement techniques of Corporate Reputation)

  • 김승희;김우제;이광석
    • 한국컴퓨터정보학회논문지
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    • 제18권9호
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    • pp.139-152
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    • 2013
  • SNS의 증가로 기업의 평판이 영업과 주가에 영향을 미치고 있다는 다양한 연구가 발표되고 있으나, 디지털 상에서 기업 평판 측정 방법과 관련한 연구는 상대적으로 미흡하다. 본 연구는 사전 연구 집대성을 통해 기업의 디지털 평판 정보를 기업 정체성 정보와 기업 인지 정보로 구분하고, 정체성 평가를 위해 (1)제품 및 서비스 질 (2)고용환경 (3)기업 비전 (4)사회적 책임 (5)경영 성과 5개 항목을, 인지 평가를 위해 (1)호감(선(善)) (2)능력(능(能)) (3)진취성(흥(興)) (4)세련(격(格)) (5)무정함(권(權)) (6)비공식성 6개 항목으로 구분하여 평판 검색용 워드 아이템(Word Item)을 추출하고 설문을 통해 빈도 분석을 실시하여 기업의 평판 측정값을 계량화 하는 방법을 고안하였다. 또한 이의 검증을 위하여 상용 평판 서비스를 활용하여 국내 SI 3사의 평판을 측정하였다. 본 연구는 기업의 정체성과 인지(이미지나 소통)를 세분화하여 기업의 평판 측정을 시도한 최초의 연구이며, 빈도 분석을 통해 검증된 워드 아이템을 활용하여 평판 점수로 측정하는 산식을 제안함으로써 업무 적용성을 높였다는데 그 의의가 있다.

상급종합병원의 4대 중증질환 의료 서비스 품질과 보호받을 권리 및 존엄성 유지에 관한 연구 (A Study on the Quality of Healthcare Services for Four Critical Illnesses and the Maintenance of Right to Protection and Dignity in a Senior General Hospital)

  • 이우진;신민석
    • 품질경영학회지
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    • 제51권4호
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    • pp.531-550
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    • 2023
  • Purpose: The unique nature of life-and-death healthcare services sets them apart from other service industries. While many studies exist on the relationship between healthcare services and customer satisfaction, most of them focus on mildly ill patients, ignoring the differences between critically ill and non-seriously ill patients. This study discusses the actual quality of healthcare services for patients who are facing life-threatening illnesses and are on life support, as well as their right to protection and dignity. Methods: The survey conducted to 149 patients with the four major illnesses: cancer, heart disease, brain disease and rare and incurable disease, those who have experiences with senior general hospitals. Results: The basic statistics of this study are adequate to represent the four major critical illnesses, and the reliability and validity of this study's hypotheses, which were measured by multiple items, were analyzed, and the internal consistency was judged to be high. In addition, it was found that the convergent validity was good and the discriminant validity was also secured. When examining the goodness of fit of the hypotheses, the SRMR, which is the standardized root mean square of residuals that measures the difference between the covariance matrix of the data variables and the theoretical covariance matrix structure of the model, met the optimal criteria. Conclusion: The academic implications of this study are differentiated from other studies by moving away from evaluating the quality of healthcare services for mildly ill patients and focusing on the rights and dignity of patients with life-threatening illnesses in four senior general hospitals. In terms of academic implications, this study enriches the depth of related studies by demonstrating the right to protection and dignity as a factor of patient-centeredness based on physical environment quality, interaction quality, and outcome quality, which are presented as sub-factors of healthcare quality. We found that the three quality factors classified by Brady and Cronin (2001) are optimized for healthcare quality assessment and management, and that the results of patients' interaction quality assessment can be used to provide a comprehensive quality rating for hospitals. Health and human rights are inextricably linked, so assessing the degree to which rights and dignity are protected can be a superior and more comprehensive measurement tool than traditional health level measures for healthcare organizations. Practical implications: Improving the quality of the physical environment and the quality of outcomes is an important challenge for hospital managers who attract patients with life and death conditions, but given the scale and economics of time, money, and human inputs, improving the quality of interactions and defining them as performance indicators in hospital quality management is an efficient way to create maximum value in the short term.

DASH시스템을 위한 유효 대역폭 측정 기법 (Effective Bandwidth Measurement for Dynamic Adaptive Streaming over HTTP)

  • 김동현;정종민;허준환;김종덕
    • 한국정보통신학회논문지
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    • 제21권1호
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    • pp.42-52
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    • 2017
  • DASH는 네트워크 상황에 따라 클라이언트가 서버에게 멀티미디어 콘텐츠를 요청하고 이를 이용하여 멀티미디어 콘텐츠를 전송하는 적응형 스트리밍 기술이다. 이러한 구조에서 멀티미디어 콘텐츠 사용자에게 최선의 품질을 보장하기 위해서는 정확한 가용 대역폭 측정이 필요하다. 그런데 TCP의 전송 특성을 고려하지 않는 DASH는 이전 미디어 세그먼트 크기에 따라 측정된 가용 대역폭이 다르고 때문에 사용자에게 QoE를 보장하기 어렵다. 본 논문은 TCP Slow start구간을 가용 대역폭 측정에서 배제하여 가용대역폭 측정 오류를 줄이는 새로운 dash대역폭 측정 방법을 제안한다. 제안 방법은 이전 세그먼트 크기에 따라 가용 대역폭 측정의 결과가 달라지는 문제를 해결할 수 있다. 우리가 제안하는 가용 대역폭 측정 방법을 오픈 소스 기반 DASH시스템에서 구현하여 기존 대역폭 측정 방법과 성능을 비교 평가하였다. 성능 평가 결과 제안 방법은 기존 대역폭 측정 방법에 비해 정확도가 20% 향상되었다. 또 평균 세그먼트 서비스 품질, 세그먼트 품질 변경 횟수 등의 측면에서 사용자 QoE가 개선됨을 확인하였다.

Inferring Pedestrian Level of Service for Pathways through Electrodermal Activity Monitoring

  • Lee, Heejung;Hwang, Sungjoo
    • 국제학술발표논문집
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    • The 9th International Conference on Construction Engineering and Project Management
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    • pp.1247-1248
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    • 2022
  • Due to rapid urbanization and population growth, it has become crucial to analyze the various volumes and characteristics of pedestrian pathways to understand the capacity and level of service (LOS) for pathways to promote a better walking environment. Different indicators have been developed to measure pedestrian volume. The pedestrian level of service (PLOS), tailored to analyze pedestrian pathways based on the concept of the LOS in transportation in the Highway Capacity Manual, has been widely used. PLOS is a measurement concept used to assess the quality of pedestrian facilities, from grade A (best condition) to grade F (worst condition), based on the flow rate, average speed, occupied space, and other parameters. Since the original PLOS approach has been criticized for producing idealistic results, several modified versions of PLOS have also been developed. One of these modified versions is perceived PLOS, which measures the LOS for pathways by considering pedestrians' awareness levels. However, this method relies on survey-based measurements, making it difficult to continuously deploy the technique to all the pathways. To measure PLOS more quantitatively and continuously, researchers have adopted computer vision technologies to automatically assess pedestrian flows and PLOS from CCTV videos. However, there are drawbacks even with this method because CCTVs cannot be installed everywhere, e.g., in alleyways. Recently, a technique to monitor bio-signals, such as electrodermal activity (EDA), through wearable sensors that can measure physiological responses to external stimuli (e.g., when another pedestrian passes), has gained popularity. It has the potential to continuously measure perceived PLOS. In their previous experiment, the authors of this study found that there were many significant EDA responses in crowded places when other pedestrians acting as external stimuli passed by. Therefore, we hypothesized that the EDA responses would be significantly higher in places where relatively more dynamic objects pass, i.e., in crowded areas with low PLOS levels (e.g., level F). To this end, the authors conducted an experiment to confirm the validity of EDA in inferring the perceived PLOS. The EDA of the subjects was measured and analyzed while watching both the real-world and virtually created videos with different pedestrian volumes in a laboratory environment. The results showed the possibility of inferring the amount of pedestrian volume on the pathways by measuring the physiological reactions of pedestrians. Through further validation, the research outcome is expected to be used for EDA-based continuous measurement of perceived PLOS at the alley level, which will facilitate modifying the existing walking environments, e.g., constructing pathways with appropriate effective width based on pedestrian volume. Future research will examine the validity of the integrated use of EDA and acceleration signals to increase the accuracy of inferring the perceived PLOS by capturing both physiological and behavioral reactions when walking in a crowded area.

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내부통제 및 정보품질과 회계정보시스템의 사용자 만족도와의 관계 (The Relation of Accounting Information System User Satisfaction, Internal Controls and Quality)

  • 이장형;김광집
    • 한국정보시스템학회지:정보시스템연구
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    • 제11권2호
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    • pp.1-25
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    • 2002
  • This study is for the purpose of understanding User Satisfaction of Accounting Information System more closely by means of perceiving relations between Internal Controls and Quality. That is, this study is to assess Internal Controls and Quality and to connect those with User Satisfaction. This thesis is for the substantial study on whether Information Quality, System Quality, and Service Quality influenced by Internal Controls of Accounting Information System have an effect on User Satisfaction, when Internal Controls of Accounting Information System is good, The following hypothesis was made to achieve this purpose. First, Internal Controls will have an positive influence on Quality. Second, Qualify will positively affect User Satisfaction. Third, Internal Controls will positively Influence User Satisfaction. Fourth, Internal Controls will have a positive effect on User Satisfaction through Quality For the survey sample, this study gathered data on someone engaged in companies or organizations which have computer offices, and groups were differentiated between general staff and someone in charge of the computer office, and each group had different questions. In general, 622 of questions were distributed and 200 of the final valid samples were used for the substantial analysis. As the result of the study, the relations between Internal Controls and Quality are statistically significant. The relations between Quality and User Satisfaction ire also statistically significant. But the relations between Internal Controls and User Satisfaction are not statistically significant. Path Analysis was implemented to analyze the hypothesis on whether Internal Controls have an influence on User Satisfaction through Quality. When the result of analysis with Lisrel 8.5 was examined, index numbers(GFI, AGFI, RMR) representing the suitability of the model were enough to be taken and it is showed that there is the suitability of the model. Internal Controls of Accounting Information System can't have an influence on User Satisfaction with Quality. As the above hypothesis was rejected, Through Path Analysis, this study examined the influence which relations between Internal Controls and Quality, factors of User Satisfaction, have on User Satisfaction, and is very meaningful in terms of the first trial. And on the point of time when there are little studies on the effect analyses between Internal Controls and Quality, this study would be the promoter for the future. The limitation on this study is to analyze only mutual effects between factors by choosing Internal Controls, Quality, and User Satisfaction as survey variables. The study which measure items with precision which are related to each variable and understand measurement factors clearly should be implemented.

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원유 세균수 검사장비의 정도관리를 위한 표준시료의 개발 및 평가 (Development and evaluation of standard samples for quality control of automated total bacterial counter in raw milk)

  • 강혜정;김진환;변영섭;이하나;이혜영;김지현;홍세림;김하영;윤순식;문진산
    • 한국동물위생학회지
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    • 제43권3호
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    • pp.147-154
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    • 2020
  • Standard samples were prepared for this study, and applied for BactoScanTM and BactoCountTM in order for quality control evaluation for total bacterial count in raw milk. Accordingly, the preparation of two lots of standard samples for quality control were lyophilized, which contain Lactobacillus lactis. The standard samples were prepared into three different levels of bacterial counts, those were Low 30,000~40,000, Medium 70,000~90,000, High 150,000~220,000 CFU/mL, respectively. Then, the proficiency tests were performed in total 19 laboratories for measuring total bacterial counts. The total bacterial counts in the standard samples showed 37~42, 82~105, 214~240 CFU/mL in the first lot, and it showed 30~36, 67~75, 131~163 CFU/mL in the second lot in low, medium and high levels, respectively. Based on these results, the absolute values of z-scores of six standard samples in 18 laboratories were ≤2, which means the samples are satisfactory. However, z-score in one laboratory was ≤3, which means the sample is questionable. Using two standard samples, the correlation between BactoScanTM and BactoCountTM was 0.9982, which means the results of total bacterial count measurement of both equipment were equivalent. Therefore, the standard samples manufactured in this study for quality control of total bacterial count using BactoScanTM and BactoCountTM in the raw milk could be applied to proficiency tests.

사회연결망 분석을 이용한 국방 강소벤처 Tech-Fi Net 기술동향 분석 (Analysis Results in Technological Trends of Military Small Giant Venture Tech-Fi Net via Social Network Analysis)

  • 박재우;이일로;권재욱;변기식;조성용
    • 한국산학기술학회논문지
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    • 제20권12호
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    • pp.444-455
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    • 2019
  • 본 연구에서는 국방기술정보통합서비스(Defense Technology information Service)에서 제공하는 「국방 강소벤처 Tech-Fi Net」에 등록된 데이터를 대상으로 사회연결망 분석을 통해 국방 강소벤처 기업에 대한 기술동향을 분석하고자 하였다. 「국방 강소벤처 Tech-Fi Net」은 국내 중소·벤처 기업의 우수한 기술을 국방분야에 적극적으로 활용하기 위하여 구축된 데이터베이스로서, 2019년 전반기까지 총 388개 업체에서 보유하고 있는 847개의 기술에 대한 정보가 수록되어 있다. 본 연구에서는, 847개의 기술을 대상으로 사회연결망 분석 방법론 중에서도 중심성 분석기법을 적용하여 기업 보유 기술을 기반으로 한 무기체계 및 국방기술분류 간 관계도를 분석하였다. 분석결과, 국내 중소·벤처 기업이 보유하고 있는 기술은 크게 "감시/정찰체계" 및 "지휘통제·통신체계"에 적용되는 "센서" 및 "정보통신" 기술과 "기동체계", "함정체계", "항공체계"에 적용되는 "구조/플랫폼" 기술인 것으로 파악되었다. 반면에 "화력체계"에 적용되는 "추진"과 "소재" 기술은 발전이 요구되며, "방호체계"에 있어서도 "센서" 및 "정보통신" 기술의 적용이 미흡한 것으로 식별되었다. 우리는 본 연구의 결과 및 방법론이 향후 중소·벤처 기업 기술 개발 시 방향성 제시를 위한 참고자료로서 활용되기를 기대한다.

국내산 밀가루를 이용한 Sourdough 발효 식빵의 품질 특성에 관한 연구 (Study on the Quality Characteristics of Pan Bread with Sourdough Starters from Added Domestic Wheat Flours)

  • 안혜령;이광석
    • 동아시아식생활학회지
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    • 제19권6호
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    • pp.996-1008
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    • 2009
  • In this study, domestic wheat flour was used to develop a native sourdough suitable for the Korean environment, in an attempt to replace the sourdough starter that are currently available in local markets and used to prepare sourdough breads. Nine kinds of domestic wheat flour (available at local market) were examined and to characterized according to their general ingredients, gluten contents, colorimetry data and mixograph measurement. In addition, the flour were used to make sourdough starters that were assessed for pH, TTA, and fermentation rate from which an optimal sourdough starter could be chosen. This study also compared the product characteristics breads prepared from the with one another by adding extracted sourdough starters. In order to analyze the quality characteristics of the breads, a comparative analysis was conducted through on data for dough fermentation rate, specific volume, texture analyses, colorimetry, water activity and sensory tests. According to the results, the sourdough starters KWF 3, KWF 4 and KWF 5 scored well in evaluations for gluten content, wheat flour characteristics and pH, and were deemed the most optimal starters. To characterize the sourdough breads prepared from KWF 3, KWF 4, and KWF 5, their quality characteristics were analyzed and then compared to those sourdough bread (control group) prepared using a sourdough starter made from imported wheat flour. According to the comparative analysis of the quality characteristics, KWF 4 had the largest volume and specific volume, but had the lowest textural hardness, indicating the softest texture of overall. According to sensory tests, the bread prepared from KWF 4 was significantly more preferred than the other specimens.

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청국장 가루를 첨가한 머핀의 품질 특성 (Quality Characteristics of Muffins Containing Chungkukjang Powder)

  • 서은옥;고승혜;김광오
    • 동아시아식생활학회지
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    • 제19권4호
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    • pp.635-640
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    • 2009
  • In this study, muffins were made with the addition of 0%, 3%, 6% and 9% of Chungkukjang powder and, the quality characteristics, such as volume, height, appearance, chromaticity and moisture contents, were measured using SEM (Scanning Electronic Microscope) measurement, texture tests and sensory tests. In the regards to volume, as the added amount of added Chungkukjang increased, the volume also increased. There was no significant difference in the height and moisture content of the muffins at the different Chungkukjang powder concentrations. Using SEM, it was shown that as the amount of added Chungkukjang increased, the gluten content decreased, which in turn caused the formation of thick cell membranes and rough pores and reduced gluten composition capacity. Luminosity L value in Chungkukjang muffin decreased as the amount of added Chungkukjang powder increased. There was significant difference in the red chromaticity a value and yellow chromaticity b value among the samples (p<0.05). The results of the texture test showed that the hardness of the Chungkukjang muffin decreased as the amount of added Chungkukjang increased. In addition, as the amount of added Chungkukjang increased, the adhesiveness decreased. There was no significant difference in springing, chewiness and gumminess among the samples. There was a significant difference in the cohesiveness among all other samples in cohesiveness (p<0.05). The results of the sensory test showed that the wave form of the Chungkukjang muffin decreased as the amount of added Chungkukjang increased. The pore of the muffin increased as the amount of added Chungkukjang increased. The color quality of the muffin decreased as the amount of added Chungkukjang increased. In terms of overall acceptability, 6% Chungkukjang was shown to result in the highest preference level.

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