• Title/Summary/Keyword: service, quality measurement

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A Study on the Structural Relationships among Brand Personality, Customer-Brand Relationship Quality, and Repurchase Intention: Focusing on Domestic Pizza Market (브랜드 개성, 소비자-브랜드 관계의 질, 재구매 의도의 구조적 관계 연구 : 국내 피자 시장을 중심으로)

  • Kim, Min-Jung;Seo, Kyung-Hwa;Lee, Soo-Bum
    • Culinary science and hospitality research
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    • v.19 no.2
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    • pp.130-148
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    • 2013
  • Domestic pizza market in Korea is in the age of maturity, and competition in the market is getting intense. Brand personality that can prompt consumer sensibility is evaluated as a proper method to differentiate the image of a corporate rather than products or technology that can be copied easily by competitors. In this study, we examined the structural relationships among brand personality of pizza brands in Korea, customer-brand relationship quality, and repurchase intention with selected measurement based on Aaker's Big 5. Based on questionnaires answered by 291 customers, this study examined validity and reliability by using SPSS 16.0 and AMOS 5.0 for its hypotheses. The result of the study modelling were GFI=0.900, NFI=0.922, CFI=0.965, RMSEA=0.050 at the level of ${\chi}^2$=384.130(df=1.715, p<0.001). First, sincerity, competence, and sophistication of the pizza brand personality had a positive effect on intimacy. Second, sincerity, competence, sophistication, and strength of the pizza brand personality had a positive effect on brand partner quality. Also, intimacy and brand partner quality had a positive effect on repurchase intention. Therefore, in the practical perspective, pizza brand management can utilize the findings of specific pizza brand personality in creating a competitive edge for marketing.

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Processing and Storage of Spinach Products Using Cook-chill and Sous Vide Methods (Cook-Chill 및 Sous Vide 방법에 의한 시금치 식자재의 가공 및 저장)

  • 김기태;구경모;백현동;류은순;이동선
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.30 no.6
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    • pp.1095-1101
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    • 2001
  • Spinach was minimally processed into the unseasoned side dish to be used for Korean food service industry, using the techniques of cook-chill and sous vide. Spinach was blanched at 10$0^{\circ}C$ for 6 minutes, vacuum-packaged in the unit of 500 g by plastic film of low gas permeability, pasteurized at 9$0^{\circ}C$ and then cooled rapidly at 3$^{\circ}C$. The chilled products were then stored at 3 and 1$0^{\circ}C$ with measurement in their quality. Six log cycle (6D) inactivation of Listeria monocytogenes and 13 log (13D) thermal destruction of Streptococcus faecalis were compared as two pasteurization conditions, which corresponded to heating for 22.8 and 30.0 minutes at 9$0^{\circ}C$, respectively. Milder heat processing based on 6D process of L monocytogenes gave better quality of color, texture, ascorbic acid and chlorophyll than the conditions of 13D process of S. faecalis. Any microbial growth in total aerobic, psychrophilic and anaerobic bacteria was not observed until 8 days at 1$0^{\circ}C$ and 14 days at 3$^{\circ}C$, which might be regarded as strict guidelines of shelf life. Storage times based on the changes in physical and chemical quality were longer than those based on strict microbial quality in case of the products pasteurized by 6D process of L. monocytogenes. The seasoned vegetables prepared from sous vide processed spinach were found to be inferior in sensory quality to those from freshly blanched one.

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A Study on the adaptive Connection Admission Control Method in ATM Networks (ATM망에서 적응적 연결수락제어 방법에 관한 연구)

  • 한운영;차균현
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.19 no.9
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    • pp.1719-1729
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    • 1994
  • In this paper, an adaptive CAC(Connection Admission Control) method is proposed. The adaptive CAC uses traffic estimates derived from both traffic parameter specified by user and cell flow measurements. Traffic estimation using user-specified parameters is performed at every moment of connection request or connection release by recursive formula which makes real-time calculation possible. Traffic estimation using cell flow measurement is carried out when the number of connected calls does not change during a measurement reflection period-renewal period. The most import ant thing for the traffic estimation using cell flow measurement is the determination of the length of a renewal period to trace a real traffic flow with an allowable time lag and the measurement reflection ratio(MRR) both to reduce the portion of overestimation and to avoid underestimation of real traffic flow. To solve these problems, the adaptive CAC updates renewal period and MRR adaptively according to the number of connections and the elapsed time after last connection or release respectively. Performance analysis for the proposed method is evaluated in several aspects for the cases of both homogeneous and heterogeneous bursty traffic. Numerical examples show the adaptive CAC method has the better performance compared with conventional CAC method based on burst model from the both utilization and QOS point of view.

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Development of Smart Wireless Measurement System for Monitoring of Bridges (교량 모니터링을 위한 스마트 무선 계측 시스템 개발)

  • Heo, Gwang Hee;Lee, Woo Sang;Lee, Chin Ok;Jeon, Joon Ryong;Sohn, Dong Jin
    • Journal of the Korea institute for structural maintenance and inspection
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    • v.15 no.2
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    • pp.170-178
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    • 2011
  • In this paper, a research was performed to develop a wireless measurement system for bridge monitoring using MEMS sensor and bluetooth wireless communication module. First, in order to prove the suitability of MEMS sensor for the bridge measurement, its ranges of measuring acceleration and of frequency response were experimented. Also, the quality of wireless communication was tested by an experiment on long-distance communication for the knowledge of maximum communication distance, and also by an experiment on the data transmit-receive capability both inside and outside of a steel box bridge. Later, placing the wireless acceleration sensor system that had been developed in our lab on a bridge in public service, we acquired vibration data from the bridge under traffic load and analyzed its dynamic characteristics in realtime. For the analysis of the data, NExT & ERA algorithm were employed. The result of analysis was compared to the FE analysis of the same bridge, and the comparison made it possible to evaluate the performance of wireless acceleration sensor system. As a result, it was proven that the wireless acceleration sensor system developed with the use of MEMS sensor and bluetooth wireless communication module could be effectively applied to the measurement of structure whose vibration feature was low frequency like a bridge.

Building Low Delay Application Layer Multicasting Trees for Streaming Services (스트리밍 서비스를 위한 적은 지연의 응용계층 멀티캐스트 트리 구축)

  • Kim, Jong-Gyung
    • The Journal of the Korea Contents Association
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    • v.8 no.10
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    • pp.20-26
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    • 2008
  • The quality of stream remaking is decided the load of a server and Jitter through the traffic of the transmission path between end to end. In order to improve these problems in this paper, I propose tree construction method of low-delay-level-multicast. In this case which the network congestion will be occurred by streaming quality, I also propose the technique which dynamically changes the transmission path. This technique first constructs the overlay structure for relaxing the overload of server. Secondly, in order to decrease Jitter of client, it makes upload bandwidth and low latency balanced. In the evaluation of the performance, this paper showed better enhancement of about $15%{\sim}24%$ than P2CAST[4] in the simulation about node average join count, average bandwidth, service request refusal ratio, RTT measurement of nodes, and node average join count by defect ratio.

The Characteristics of Quality and Storage of Tofu(Soybean Curd) according to the Concentration of Cuttlefish Ink (오징어 먹물 첨가량에 따른 두부의 품질 특성 및 저장성)

  • Park, Eo-Jin;Park, Geum-Soon
    • Journal of the East Asian Society of Dietary Life
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    • v.16 no.6
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    • pp.707-716
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    • 2006
  • To make tofu (soybean curd) with cuttlefish int the cuttlefish ink diluted 20-fold was added to soymilk in the ratio of 0%, 1%, 3%, 5%, 7% and 9% there is no respective comparison here respectively and the prepared cuttlefish inky tofu samples were stored for 15 days at $4^{\circ}C$. After storage, the tofu samples were tested for yield, pH, acidity, bacterial growth, sensory evaluations and physical properties. The yields of 7%(I7) and especially 9%(I9) cuttlefish ink tofu were higher than that of the control tofu(I0). The pH was decreased, but the acidity was increased with increasing storage period. The microorganism count of I9 was the lowest during the storage period. The turbidity gradually increased until 9 days of storage and rapidly increased at 12 days of storage. In the measurement of inky tofu color, the L and b values were decreased during the storage period. In the texture analysis, the hardness, gumminess and brittleness of inky tofu were increased until 12 days of storage but then decreased. Chewiness was decreased with increasing storage period. Springiness of Il and I3 was higher than that of I0. In sensory evaluation, color was increased with increasing cuttlefish inky concentration. Sleekness of I3 was the highest. Hardness and chewiness of inky Il and I3 were the highest. Springiness, cohesiveness and softness were the highest in I3. In overall acceptability, I3 gained the highest score.

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A Study on BSC development and Strategy execution plan for Private education service field (사교육서비스 분야에서의 BSC 모델 개발 및 전략실행방안에 관한 연구)

  • Jeong, Min-Eui;Yu, Song-Jin
    • Journal of Korean Society for Quality Management
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    • v.42 no.3
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    • pp.425-444
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    • 2014
  • Purpose: This study aims to overcome the problem of private education market environment which is polarized into commercialized large private education institutions and small and medium sized private education institutions in a poor business environment, and develop systematic performance measurement model applicable for small and medium sized private education institutions. Methods: To develop the BSC which measures financial and non-financial indicator in a balanced manner and introduce the BSC into private education institutions that contain conflicting goals "EDUCATION" and "PROFIT". In particular, Utilizing the methodology of AHP, the priority of strategies and execution assignments are derived. Results: BSC model was developed and introduced by cooperating with executives of the private education institution. Moreover, the study permits to achieve the strategy, enterprise-wide vision and mission by deriving strategy map and applying it to the private education institution. To measure the performance of BSC model instruction, KPI corresponding to the strategic objectives of each perspective was derived. Conclusion: BSC model generally introduces to large-sized companies and public institutions. In this study, BSC model is developed by focusing on small and medium sized private institution. Furthermore, this study is more than simple model development, it makes a connection with achievement of strategic objectives, enterprise-wide vision and mission through strategy map and strategy execution method. Through the developed BSC model and strategy execution method, utilization plan in practice and customized model for private education institutions coexisting profit and non-profit objectives were developed, and academic implications were presented.

Verification of Mechanical Leaf Gap Error and VMAT Dose Distribution on Varian VitalBeamTM Linear Accelerator

  • Kim, Myeong Soo;Choi, Chang Heon;An, Hyun Joon;Son, Jae Man;Park, So-Yeon
    • Progress in Medical Physics
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    • v.29 no.2
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    • pp.66-72
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    • 2018
  • The proper position of a multi-leaf collimator (MLC) is essential for the quality of intensity-modulated radiation therapy (IMRT) and volumetric modulated arc radiotherapy (VMAT) dose delivery. Task Group (TG) 142 provides a quality assurance (QA) procedure for MLC position. Our study investigated the QA validation of the mechanical leaf gap measurement and the maintenance procedure. Two $VitalBeam^{TM}$ systems were evaluated to validate the acceptance of an MLC position. The dosimetric leaf gaps (DLGs) were measured for 6 MV, 6 MVFFF, 10 MV, and 15 MV photon beams. A solid water phantom was irradiated using $10{\times}10cm^2$ field size at source-to-surface distance (SSD) of 90 cm and depth of 10 cm. The portal dose image prediction (PDIP) calculation was implemented on a treatment planning system (TPS) called $Eclipse^{TM}$. A total of 20 VMAT plans were used to confirm the accuracy of dose distribution measured by an electronic portal imaging device (EPID) and those predicted by VMAT plans. The measured leaf gaps were 0.30 mm and 0.35 mm for VitalBeam 1 and 2, respectively. The DLG values decreased by an average of 6.9% and 5.9% after mechanical MLC adjustment. Although the passing rates increased slightly, by 1.5% (relative) and 1.2% (absolute) in arc 1, the average passing rates were still within the good dose delivery level (>95%). Our study shows the existence of a mechanical leaf gap error caused by a degenerated MLC motor. This can be recovered by reinitialization of MLC position on the machine control panel. Consequently, the QA procedure should be performed regularly to protect the MLC system.

An ability test for the use of indirect radiographic unit (간접촬영용 X-선 발생장치 성능 평가)

  • Im, In-Cheol
    • Journal of radiological science and technology
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    • v.27 no.4
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    • pp.37-41
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    • 2004
  • Purpose : Raise ability cultivation in presence at a sicked business by performance management estimation of device through measurement. Also Learn a technology that measure exact tube voltage, exposure time, output dose. And it is to grasp photofluorography X-ray generator existing circumstances using at hospital. Material & Method : Investigated Photofluorography X-ray generator(inside, outside each 10) of 10 university hospitals using tube voltage, exposure time, output dose measuring instrument. Result : Photofluorography device that tube voltage correctness is incongruent by examination PAE decision came out 3, and at exposure time correctness examination 2 incongruent, Also 3 that calculate coefficient of variation about exposure in repeatability examination of exposure were incongruent. Inappropriate photofluorography device is 5 outside hospital(mobile unit) and the thing in hospital was 3 in 3 kind of efficiency test. It appeared high that photofluorography device outside hospital is more incongruent than thing in hospital. Conclusion : May ready situation that can offer patient medical service of good quality by radiation exposure reduction, image quality administration, retake decrease etc. by keeping performance of Photofluorography device. Therefore, is considered that need on-time efficiency test.

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Hybrid ABS based Inter-Cell Scheduling Algorithms for QoS Improvement of Heterogeneous Networks (이기종 네트워크의 QoS 향상을 위한 Hybrid ABS기반 셀 간 스케줄링 알고리즘)

  • Kim, Myung-Dong;Seong, Hyeon-Kyeong
    • Journal of the Institute of Convergence Signal Processing
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    • v.17 no.1
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    • pp.1-9
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    • 2016
  • In this paper, for the improvement of quality of service(QoS) performance of heterogeneous networks, multi-cell scheduling is proposed. In order to implement the proposed algorithm, for the recognition of the impact on the throughput performance of users, macro-pico-cells that form distributed architecture were proposed. In operating heterogeneous networks, considering the centralized structure, a macro-RRH(Remote Radio Head) deployment scenario was proposed. For interference mitigation of the proposed system, by applying the optional sub-frame, through CQI(Channel Quality Indicator) measurement for each sub-frame period, constraint conditions were measured according to system situations. For the simplification, the pattern of the same ABS muting was assumed. In the above two multi-cell environments, the algorithm of high-speed load balancing maintenance was proposed.