• 대한영양사협회학술지
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• 제2권1호
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• pp.92-104
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• 1996

Contract Managed foodservice has been expanded rapidly in university foodservice operations. The purposes of this study were to examine customers and administrators' preference concerning operation format, the decision making components for operation format, and administrators' attitudes concerning contract managed and self-operated foodservice. Two types of questionnaires were developed and implemented. Customer and administrator's questionnaires were distributed to 900 university students and 27 administrators respectively, and 831 customers and 24 administrators were responded with a response rate of 92.3% and 88.8% respectively. Statistical data analysis was completed using the SPSS programs for descriptive analysis, $x^2$-test, ANOVA, and T-test. The results of this study can be summarized as follows 1. In deciding foodservice operation format, the components customers considered were the ability to provide variety of meal items, aesthetic and safe food(62.6%), the ability to provide a food with competetive low price(22.1%), and the ability to provide adequate service and nutrition information. On the contrary, the components administrators considered were the ability to provide variety of meal items, aesthetic and safe food(66.7%), the ability to relieve administrators of managerial burden of the foodservice operation(12.5%), and the ability to invest facility(8.3%). 2. The average score of attitude on contracted and self-operated management activities were 3.41, 3.10 respectively. University administrators evaluated that contractors performed financial management activities more effectively. 3. University administrators with contracted or self-operated foodservice favored their own current operation format.

• 한국식생활문화학회지
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• 제23권1호
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• pp.18-25
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• 2008

The purpose of this study was to examine the satisfaction level of military personnels dispatched to Iraq with foodservices in a bid to help establish an efficient overseas military foodservice system. A total of 300 soldiers who served in an army division dispatched to Iraq was surveyed for this study. Regarding connections between the type of management and satisfaction level with foodservices, the contracted cafeterias were more satisfactory in terms of service than the military selfoperated ones, which indicated that it’s urgently needed to improve the service of the military-run cafeterias. The present work force of the Ministry of Defence makes it hard to provide military personnels with specialized foodservices. The military foodservice should provide meals to soldiers with quality. More branded concepts should be improved in the view of cost and effect. Or it’s advisable to take advantage of private resources as part of efforts for civil-military collaboration.

• 한국식품위생안전성학회지
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• 제22권4호
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• pp.338-345
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• 2007

본 연구는 서울지역 학교(위탁, 직영)와 산업체의 단체급식소 125개소를 대상으로 살균소독제 사용자 인식도, 세척제 사용실태, 살균소독제의 사용실태 및 관리여부에 대하여 설문조사를 실시하였으며, 기구 등의 살균소독제 사용 문제점을 파악하고 올바른 사용방법과 개선방안을 제시하여 바람직한 단체급식 기구 등의 살균소독제 사용의 기초자료를 제공하고자 한다. 기구 등의 살균소독제 한시적 인정제도 인식 여부는 학교(위탁) 75%, 학교(직영) 81.8%,산업체급식 50%으로 대부분 알고 있는 것으로 나타났다. 세척과 살균소독의 실시순서는 학교(위탁) 98.6%, 학교(직영) 84.4%, 산업체급식 90%가 세척 후 살균소독을 실시하는 것으로 나타났다. 살균소독제 선택 시 중요 요소로는 학교위탁, 학교직영, 산업체급식에서 살균력(38.6%, 28.6%, 38.9%)과 안전성(독성)(32.6%, 46.1%, 33.3%)이 가장 큰 요인으로 조사되었다. 살균소독지침서는 학교위탁 급식 64.8%, 학교직영급식 52%, 산업체급식 73.7%에서 다양하게 소지하고 있었다. 쉽고 실용적인 살균소독 지침서가 개발된다면 지침서대로 실행할 의사가 있는지 여부는 학교위탁급식 92.7%, 학교직영급식 80%, 산업체급식 68.4%에서 높은 것으로 나타났다. 기구 등의 살균소독제 사용에 대해 인식하고 있었지만 살균소독제의 1일 평균 사용량이 50 L로 나타나 하루 사용량의 빈도수가 매우 낮았고, 수질(경우, 연수) 및 물의 온도를 고려하지 않은 채 사용하며 살균력이 낮은 알코올계를 가장 많이 사용하는 것으로 조사되었다. 지침서의 절차가 어렵고 복잡하며, 내용을 작업 환경에 적용하기 어려워 쉽고 실용적인 살균소독 지침서가 개발된다면 실행할 의사가 있는 것으로 나타났다. 올바른 살균소독제 사용방법으로는 제품의 사용방법에 대해 정확히 숙지하여 사용해야 하고, 반드시 세척 후 살균소독을 하여 세척과 살균을 별도로 실시해야 하며, 사용 기구의 재질별, 식품별, 작업 종류별을 고려하여 살균소독제를 선택하여 사용하도록 해야 한다. 따라서 살균소독제에 대한 특징 및 사용 방법 등의 살균소독법이 제시되어 있는 사용지침서를 개발하여 단체급식소에서 위생적이고 안전성이 확보될 수 있어야 할 것으로 사료된다.

• 동아시아식생활학회지
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• 제8권1호
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• pp.36-50
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• 1998

The purpose of this study was to investigate quantity food production practices in foodservices by analysing the menus of April, 1996, The questionnaire was developed and responded to by 96 dietitians in Sangju, Munkyung, Gumee, Kimchun, and Andong during November, 1996. The survey was performed by simple random samplings. The results were as follosw; 1. Hospitals and industry served food for thirty days and schools for twenty days. Kimchi was a select-menu for hospitals and one side dish for industry and schools. The type of menu was a single use menu which consisted of cooked rice, soups and three side dishes. 2. The most frequently used ingredients were green onions, rice, carrots, onions, Korean radish roots, pork, eggs, glutinous rice, and milk. Kimchis were served most frequently in all food services and cooked rices and soups were next. 3. The age of most of the respondents was 26 to 30.54.2% of subjects were juniou college graduates and 77.1% were single. Fifty seven point three percent of the dietitians lived with family relatives, or friends. 87.5% of the dietitians had been working for 1 to 5 years. 4. Most foodservices were self-operated. The number of meals served was determined by meal coupon counting in hospitals(37.5%), meal board counting in industry(29.2%), and attendance card counting in schools(41.1%) The cost of sales per meal was approximately 2,450 won in hospitals and was approximately 1,100 won in industry and schools. The average number of days per menucycle was 7.4 in hospitals. 10.3 in industry and 25.5 in schools. Hospitals, industry, and schools held about 118, 265 and 263 recipes respectively. The average number of dietitians was 2.6 in hospitals and 1.0 in industry and schools. Except for the number of recipes, the general practices of foodservices were significantly different(P<0.05). 5. In the general quantity food production, food and seasonings measuring was hardly done. the percentage of foodservices using chemical seasonings was higher in hospitals and industry than in schools. the most important concern was taste, Registered cooks were employed in 75% of schools but only 50.0% in hospitals and 20.8% in industry. Most of the dietitians respinded that their cooks skill was not bad. The education of unregistered cooks was performen once or two times a month in hospitals and industry, and in schools performed everyday. The problem when educating cooks was the lack of cooking skill of the dietitians in schools, and the lack of time in hospitals, and the negative attitude toward education in industry. The method for improving cooking in all foodservices was OJT, or the extension of education facilities and the development and dissemination of standard recipes. The frequency of throwing away leftovers was higher in hospitals. But in industry, the frequency of saving leftovers was higher. 6. Though all foodservices have standard recipes, the number that used them was low, Another problem is that standard recipes resulted in leftovers. The inconveniences of using standard recipes were the difficulty of applying standard recipes to various numbers of customers the complication of use, or facility insufficiency.

• 대한영양사협회학술지
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• 제3권2호
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• pp.141-158
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• 1997

The purpose of this study were to investigate the job analysis questionnaire was mailed to 250 dietitians who are members of The Korean dietetic association practice group in self-operated foodservices(hereafter group A)and 250 dietitians who are employed in contracted foodservice companies(hereafter group B). Completed questionnaires were received from 285 dietitians(121 in self-operated, 164 in contracted) ; a response rate of 57%. Statistical data analysis was completed using the SAS/win packages for descriptive analysis, t-test, $x^2$-test, The results of this study can be summarized as follows. 1. The dietetic training or internship experiences were significantly different between the two sample group(p<.001), but the perceptions of needs for training or internship were not different between and they thought one to six month training would be needed for the job. 2. The question about the time needed in order to perform an expert job was answered significantly differently(p<.001) 3. Group A usually took part in obligatory continuing education and short-term training courses, and group B usually took part in obligatory continuing education and on-the-job trainings, respectively. However both group perceived all three types of educations would be needed for performing the job better. 4. As for the physical demands of the job, a certain degree of accuracy and dexterity for physical tasks and equipment operations was needed for the job. Concerning the mental demands, they answered that their job needs considerable creativity and judgement for planning and performing their tasks was needed. 5. As for responsibilities, group B's responsibilities were heavier than group A’s(p<.001) and need for confidentiality was also greater for group B than for group A(p<.001). 6. As for the supervising role differences, group A rarely received supervision from others and they were given directions only in essential situations, whereas group B was usually supervised when planning and performing their job and tasks, showing significant difference in positions between the two sample groups(p<.001). But each group supervised co-workers and employees in their department. 7. With regard to personal contact, both groups frequently contacted people in their department and other departments at the company and sometimes people outside the company. 8. Concerning the work environment, there were some risks and discomforts in the physical environment and there was no significant difference between the two sample groups.

• 한국식품영양학회지
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• 제20권2호
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• pp.226-239
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• 2007

The purpose of this study was to identify the problems related to the purchasing processes of school foodservices that should be corrected for the food service safety, by examining the purchasing processes and the status of supplier selection. A questionnaire was given to 300 dietitians working at self-operated food services. Ninety-eight responses, excluding incomplete answers, were used for the statistical analysis. The survey consisted of three parts: the general characteristics of the school foodservice and dietitian, purchasing processes and supplier selection, and the purchase specifications. We found that 84% of the contract was made by informal purchasing, and the contract period was 6 months or one year. For supplier selection, problems related to the document screening systems were the superficiality of the content(45.7%) and the absence or lack of clarity of the appraisal criteria(34.8%). The important factors for the facility and equipment standards of suppliers were included unclear evaluation methods for content(41.1%) and inappropriate appraisal lists(21.1%), while unclear evaluation methods for content(41.9%) and absence or lack of clarity of the appraisal criteria(20.4%) were the problems pertaining to the supplier evaluation checklist. When using the Food Labeling Standards to select suppliers, confirmation of the sell-by date and the storage method had the highest score at 3.85 out of 5. For supplier selection, only 25% of the contract was made by using the purchase specifications. The levels of satisfaction of with Kimchi and rice cakes suppliers were significantly different according to employment type and educational background, respectively. Depending on working experiences, satisfaction was significantly different for the use of document screening, as a standard for the selection and management of suppliers, and for the facility and equipment standards of suppliers, The use of purchase specifications was different by employment type, while the use of purchase specifications for contracts was different by working experience. These results imply that the specialization of suppliers is necessary to unsure food safety. Therefore, the objective methods to evaluate the suppliers should be developed by the government, and appropriate education programs for dietitians should be prepared to enhance the utilization of purchase specifications.

• 한국생활과학회지
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• 제18권1호
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• pp.223-236
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• 2009

The purpose of this study was to improve the sanitary management of school foodservice. A survey questionnaire was administered to 153 dietitians from elementary, middle and high schools in the Daejeon area. The questions were categorized into four fields: 'General characteristics', 'Facility and equipment set up at the schools studied', 'Performance of CCP(criticai control point)s' and 'Reasons of barriers to HACCP(hazard analysis of critical control points) implementation'. The results were as follows. Most of the subjects were the dietitians of elementary school(56.9%), were university graduates(51.0%) and were in their thirties(58.2%). The average length of their career had been 5.8 years. The average ratio of students per dietitian was 1,163. The average ratio of students per full-time employee was 124. The ratio of self-operated management was 90.2 %. The CCP7(assembling and serving) received the highest performance score, while the performance score of CCP2(management of potentially hazardous foods) was the lowest. Eighty-four percent of the surveyed school foodservices did not have pre-preparation rooms. The school foodservice operations were not well equipped with hot/cold holding equipments. Self-operated management scored higher on almost all sections(CCP1-CCP7). Contracted management scored highest on CCP8. The higher the age and career of the subject were, the higher were all the CCP performance scores. The reasons of barriers to HACCP implementation were lack of understanding of standards CCP1 and CCP2, workers' lack of cooking knowledge, and lack of information about school foodservice.

• 한국식품영양과학회지
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• 제43권1호
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• pp.162-171
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• 2014

본 연구는 경기 성남 용인 지역 학교 영양사 60명, 조리원 240명을 대상으로 학교급식소의 인적 자원 관리 활동의 수행수준에 대한 인식도와 조직 몰입도를 살펴보고, 생산성을 분석하여 이들 요소 간의 상관관계를 조사하였다. 또한 정규직원과 비정규직원이 인적 자원 관리 활동과 조직 몰입도에 차이가 있는지를 살펴보았다. 응답자는 모두 여성이고, 60.3%가 40대, 89.3%가 기혼자이며, 42.0%가 1년~3년의 근무 경력을 지녔고 정규직이 53.6%, 비정규직이 47.3%였다. 인적 관리 활동은 '인력 확보', '직원 교육', '경력 개발', '보상관리', '근로 조건', '근로 환경', '이직 관리', '수행력 평가' 8요인으로 분류되었고, 이들 영역 중에서 학교급식소는 '직원 교육'을 가장 활발하게 전개하고 있었다. 그러나 보상 관리, 근로 조건 영역의 활동이 부족한 것으로 나타나서 업무성과에 따른 보상, 보상제도, 복리 후생 제도에 선택권 부여, 다양한 직원혜택에 관한 개발이 필요하였다. 고용유형별로는 정규직(2.75)이 비정규직(2.55)보다 근로 환경을 제외한 모든 영역에서 인적 관리 활동을 더 높게 평가하였다(P<0.001). 특히 인력 확보 관리, 채용의 공정성, 신입직원 오리엔테이션, 수행력 기준의 적합성, 수행력 평가의 공정성면에서 비정규직원이 낮게 평가하였다. 직영 학교급식소의 생산성은 작업시간당 급식수는 13.7명, 1식당 작업소요시간 4.5분, 한 끼 식사당 인건비는 500원, 정규직원 1인당 1일 급식수는 109.6명으로 나타났다. 인적 자원 관리, 조직몰입도, 생산성의 관계 분석에서는 인적 관리 활동 중에서 수행력 평가 영역만 조직 몰입도에 긍정적 영향력을 미쳤고(${\beta}$=0.292, P<0.05), 직영학교급식소의 인적 자원 관리 활동과 급식생산성(작업시간당 급식소)은 양의 상관관계(r=0.432, P<0.001)를, 직원의 조직 몰입도와 생산성도 양의 상관관계를 보였다(r=0.36, P<0.01). 이상의 결과에서 학교급식 관리자는 급식생산성은 인적 자원 관리 활동과 조직 몰입도에 높은 상관관계가 있음을 인식하고 조직의 성공적 운영을 위하여 조직 목적에 적합한 인적 자원 관리 활동의 계획과 실행이 가능하도록 더욱 주의를 기울여야 할 것이다. 또한 직무 수행력 평가는 직무 몰입도 향상에 주요 영향인자임을 인식하고 비정규직 비율이 높은 학교급식의 특성을 감안하여 정규직원뿐 아니라 비정규직원의 니즈를 반영한 인적 자원 관리 활동과 직무 평가시스템의 구축을 이룩하여야 할 것이다. 또한 본 연구 결과에서 보상 관리 활동의 적극적 전개가 요구되었는데 "업무 성과에 따른 보상", "개인 또는 팀별 보상제도"와 근로 조건 "경쟁력 있는 급여", "승진기회의 공정성"의 개선이 이루어질 수 있도록 객관적 평가 기준을 마련하고 공정한 평가를 직원들의 사기 진작이 필요하겠다. 특히 비정규직원 교육에 주의를 기울이고, 보상 체계를 유연하게 구사한다면 조직 몰입도와 더불어 생산성은 더욱 향상될 것이라 사료된다.

• 한국식품조리과학회지
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• 제25권3호
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• pp.283-296
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• 2009

This study examined food safety management at preschool establishments in Daegu and Gyeongbuk province, to provide data that can be used for food safety improvements. Field assessments of 60 foodservice establishments were executed from July to October, 2007. Statistical analyses of the data were conducted using the SPSS package program (version 14.0 for windows). The results are summarized as follows: 93.3% of the preschool foodservices were self-operated, and 24.1% of the child care centers and 96.7% of the kindergartens had employed dietitians. According to the averaged food safety evaluation scores the kindergartens (80.73) had a significantly higher score than the child care centers (50.37), and the public centers (85.00) had a significantly higher score than the private centers (54.29). While the average score of facilities that employed dietitian (73.58) was significantly higher than that of facilities that did not employ a dietitian (52.65). In addition, the average score of facilities that served meals in a dining room (80.83) was significantly higher than that of facilities that served meals in a classroom (59.33). The highest scoring food safety items included verifying employee health inspection reports (1.87), utilizing non-municipal water and routinely cleaning and well-maintaining the water storage tank (1.85), and disposing small amounts of leftovers in a vat after serving (1.83). In contrast, the lowest scores were for physical separation of clean areas and unclean areas to prevent cross-contamination (0.52), and physical separation between staff and food material entry areas (0.62). In conclusion, the preschool foodservice evaluated in this study required improvements in food safety management, and many of the child care centers were in need of immediate attention. To improve food safety at these establishments, administrators should implement prerequisite food safety programs.

• 대한영양사협회학술지
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• 제3권2호
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• pp.123-140
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• 1997

The purpose of this study were to assess main management components that can lead to successful university foodservice operations. Specifically, it was intended to develop the tool which assesses the service quality, management, to assess the difference between customer importance from and perceptions of service quality, to compare management perceptions of customer importances with actual service delivery, and to identify internal problems which affect service quality with the use of gap model. Three types of questionnaires were developed and implemented for customers, foodservice personals and foodservice manager. Assessment tools were developed based on the literature review, SERVQUAL, GAP model, and the pilot study. Through the validity and reliability test, the questionnaires were revised. Questionnaires were distributed to 900 university students, 207 foodservice personnels, and 54 foodservice manager respectively. 831 university students, 177 foodservice personnels, and 48 foodservice manager were responded with a response rate of 92.3%, 85.5%, and 88.8% respectively. Statistical data analysis was completed using the SPSS programs for descriptive analysis, ANOVA. and SNK test. The results of this study can be summarized as follows : 1. In quality service management components, 31 quality service attributes were categorized and named into primary quality, secondary quality, hygiene, empathy, tangibles, reliability, responsiveness, and price by the factor analysis. 2. Importance mean score of customers was 4.02 out of 5, but perception mean score of customers was 2.55. So there was a relative big gap(1.47) between importance and perception scores, especially in three dimensions of responsiveness, primary quality, and hygiene. 3. It showed that customers' mean scores of perceived service quality by dimensions were the following order : price > reliability > secondary quality > hygiene > tangibles > primary quality > responsiveness > empathy. And the perception mean score of rented(2.59) or contracted(2.58) management was significantly higher than that of self-operated(2.48). 4. Customers' importances mean score which internal customers recognize was 4.23 out of 5, but service delivery mean score was 3.85. So there was a little gap(0.39) between management perceptions of customer importances and actual service delivery. 5. In gap model, SERVQUAL score showed -1.47, Gap 1 positive 0.15, gap 2 negative 0.61, and gap 3 was positive 0.19. 6. The internal problems were as follows : (1) The managers of University foodservice perceived well enough the customers' expectation value but their management competency was lacked in terms of responding customer needs, (2) The foodservice staff perceived service performance more highly than service quality specifications.