• 한국식품조리과학회지
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• 제25권3호
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• pp.283-296
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• 2009

This study examined food safety management at preschool establishments in Daegu and Gyeongbuk province, to provide data that can be used for food safety improvements. Field assessments of 60 foodservice establishments were executed from July to October, 2007. Statistical analyses of the data were conducted using the SPSS package program (version 14.0 for windows). The results are summarized as follows: 93.3% of the preschool foodservices were self-operated, and 24.1% of the child care centers and 96.7% of the kindergartens had employed dietitians. According to the averaged food safety evaluation scores the kindergartens (80.73) had a significantly higher score than the child care centers (50.37), and the public centers (85.00) had a significantly higher score than the private centers (54.29). While the average score of facilities that employed dietitian (73.58) was significantly higher than that of facilities that did not employ a dietitian (52.65). In addition, the average score of facilities that served meals in a dining room (80.83) was significantly higher than that of facilities that served meals in a classroom (59.33). The highest scoring food safety items included verifying employee health inspection reports (1.87), utilizing non-municipal water and routinely cleaning and well-maintaining the water storage tank (1.85), and disposing small amounts of leftovers in a vat after serving (1.83). In contrast, the lowest scores were for physical separation of clean areas and unclean areas to prevent cross-contamination (0.52), and physical separation between staff and food material entry areas (0.62). In conclusion, the preschool foodservice evaluated in this study required improvements in food safety management, and many of the child care centers were in need of immediate attention. To improve food safety at these establishments, administrators should implement prerequisite food safety programs.

• 한국식생활문화학회지
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• 제9권5호
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• pp.509-524
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• 1995

Consumer's perceptions of the quality of food and food-related servcie were surveyed through questionnaires by 672 adults randomly selected from 20 industrial foodservice in Pusan Kyeung Nam area. Data from consumers were analyzed by using $SPSSPC^+$ program in terms of $x^2-test$, oneway ANOVA, t-test. The results are as follows: 1) Among the food characteristics, the mean rating for temperature of food was 3.18 over 5, for quality of food vs. food price 2.97, for fresshness 2.96, for taste 2.86, and for combination of colors 2.73; 2) In the food-related service, the mean rating was 3.20 for cleanliness of dishes, 3.18 for quality of dishes, 3.01 for varity of food items, 2.95 for courtesy of employees, and 2.57 for availability of favorite food. 3) Self-operated foodservice showed higher mean ratings in nutrition of food, quality of food vs. food price, and availability of favorite food than does the contracted one. 4) The rice (85.0%) and the kimchi (81.4%) were right in amount, but the soup (42.5%) and the side dish (49.0%) were not enough. 5) In seasoning of food, 45.2% of the respondents agreed that the salty taste and the amount of MSG were just right. However, 38.0% and 37.9% of them responded that the salty tast was strong and the amount of MSG was much. 6) The respondents mostly required the improvement of the taste of side dish, nutrition of food, sanitation of food, and variety of menu items.

• 한국식품영양학회지
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• 제19권2호
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• pp.193-200
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• 2006

The objective of this study was to identify factors affecting the job satisfaction of cooks employed in school foodservice and to propose a plan to improve school foodservice quality. Therefore, in this paper, we examined the job satisfaction of 119 elementary school foodservice employees in the Northern Gyeonggi Province using a 5-point scale method. The results were analyzed by the SPSS Package Program(Ver 12.0) to determine percentages and frequency. Among the employees, 99.2% were women, and 75.9% were employed by contract. All of the subjects worked in elementary schools with self operated foodservice system and 57.6% of them served food in the classroom. The total number of diners served by these foodservice programs was $1,391.6{\pm}307.6$ an average of $135.0{\pm}18.2$ diners per cook. Among the foodservice employees, 82.2% had completed high school academic courses, and 98.4% had never changed jobs. Their overall degree of job satisfaction degree was relatively high at $3.05{\pm}0.85$, but the wage and welfare system($2.45{\pm}0.86$), and the merit rating methods($2.25{\pm}0.87$) ranked among the lowest in the job satisfaction survey. On the other hand, the relationships between the managers and the coworkers marked relatively higher at $3.02{\pm}1.03$, compared with other aspects of job satisfaction. As for the work environment, the scaled score was $2.38{\pm}0.85$. Finally the ranking of achieving job improvement through education($3.28{\pm}0.93$), and the effectiveness of education($3.58{\pm}0.78$) showed us the importance and necessity of education.

• 대한지역사회영양학회지
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• 제14권1호
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• pp.87-99
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• 2009

The purpose of this study was to investigate the perception of foodservice managers in childcare centers and kindergartens for identifying the vulnerable areas of safety management. The foodservice managers in 1,144 of nationwide childcare centers and kindergartens were surveyed from May to October 2007 to answer a total 72 questions in areas of general characteristics, actual practice of foodservice management and safety management perception. Meals were served in 97.7% of surveyed facilities and 91.0% among them were self-operated. The hiring rate (27.8%) of dietitians in childcare centers was significantly lower than the rate (82.0%) of kindergartens. The needs of dietitian employment between childcare centers and kindergartens differed as 44.9% and 87.5%, respectively. In knowledge on food-borne illnesses, they have the wrong information in the field of season for frequent outbreak, major pathogens and foods causing food-borne illnesses. The food-borne illnesses (36.2%) were indicated as the major problem in foodservice facilities and the degree of risk exposure was considered as safe (70.1%). More than 70% of both facilities answered as sanitary in the status of personal hygiene. Only 38.0% recognized the Facility and Equipment Standard in the Childcare Law and Early Childhood Education Law. In preparation of meals and management of cooking processes, kindergarten scored significantly high compared to childcare centers (p < 0.05 or p < 0.01) while the necessity of standards was not different in both facilities. Among managers surveyed, 28.8% had taken food safety education from professional institutions and more than 80% in both facilities indicated the need of professional educations. These results suggest that it is necessary for the systematic sanitary education of foodservice managers by developing the sanitary management standard as well as the amendment of laws related foodservice in childcare centers and kindergartens.

• 대한지역사회영양학회지
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• 제14권6호
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• pp.817-830
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• 2009

The purpose of this study was to analysis the sanitary management performance based on HACCP system for school foodservice. This study was carried out from September 2008 until December 2008 and is targeted towards schools' dietitians that work at schools with school foodservice. The regional distribution of this research is as follows; 377 schools in Seoul, 648 schools in Gyeonggido, 160 schools in Kangwondo, 438 schools in Choongchungdo equaling 1,623 schools in total. When school foodservices were put through sanitation management achievement level analysis applied by the HACCP system, results displayed that management of temperature (3.96 points), time (4.08 points), and cross-contamination (4.07 points) were all below the average achievement level. HACCP system's achievement level based on the TQM showed that areas for strategy development, leadership, information and analysis had low achievement levels. Achievement levels for CCP are quality check, delivery/distribution process, sterilization/cleansing of food's contact surface. As a result of multiple regression analysis of the factors that influenced sanitation management achievement level of school foodservice HACCP system; sanitary job standard showed 35.6% and CCP achievement levels showed 26.8% explanatory rate. In particular, Kangwondo's number of foodservice provided to per cook was small. Also, the better the processing management was assessed, the higher the sanitary job standard achievement level became resulting to a explanatory rate of 39.5%. Elementary schools showed a higher explanatory rate of 37.0% than middle and high schools. CCP achievement levels in middle and high schools with self-operated foodservice had a 28.0% variable explanatory rate, which was the highest. The better the drainage system, leadership and assessments turned out to be, the higher the CCP achievement levels became. In summary, to revitalize HACCP system that is based on the TQM, it is considered that proper database of HACCP system for school foodservice's sanitation management be constructed and more emphasis should be put on strategy development to improve customers' satisfactory level. In addition, improvements in achievement levels of time, temperature, and cross-contamination for sanitary job standard and CCP achievement level are essential.

• 한국식생활문화학회지
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• 제15권2호
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• pp.79-94
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• 2000

The purposes of this study were to : (a) analyze university students' perception and patronage behaviors to the service quality dimensions, and (b) assist university residence hall foodservices in formulating improved managerial strategies. Questionnaires were hand delivered and mailed to 1,210 university students residing in the residence hall and 13 foodservice managers. A total of 1,011 was usable; resulting in 83.6% response rate. The survey was conducted between October, 1998 and May, 1999. Statistical data analysis was completed using the SAS/Win 6.12 for Descriptive Analysis, $x^2-test$, T-test, ANOVA, and Stepwise Multiple Regression. Forty-seven percent of the respondents indicated that 'taste' was their first priority when choosing a menu. The reasons behind choosing residence hall foodservice were 'location', 'board plan', 'price', 'taste', 'opening hours', and 'menu variety'. The main reasons of dissatisfaction with the residence hall foodservice were 'board plan', 'taste', 'menu variety'. The overall satisfaction score was 2.99 out of 5. The satisfaction score of ${\ulcorner}convenience{\lrcorner}$, ${\ulcorner}food\;quality{\lrcorner}$ and ${\ulcorner}menu\;variety{\lrcorner}$were 3.25, 2.94 and 2.76, respectively. Generally, male students were more satisfied than females. Graduate students and students living in residence halls over six semesters were the most dissatisfied with the residence hall foodservice. Residence hall students were dissatisfied with the variables ${\ulcorner}menu\;variety{\lrcorner}$ and ${\ulcorner}facilities{\lrcorner}$in 'self-operated' operations, whereas ${\ulcorner}food\;quality{\lrcorner}$, ${\ulcorner}menu\;variety{\lrcorner}$ and ${\ulcorner}price{\lrcorner}$ in 'contracted' operations. Foodservice operations with 'less than 1,000 meals serving per day' was the highest satisfaction score(3.36) among other serving sizes. Meal price with 'less than 1,300 won' was most satisfied with students. When overall customer satisfaction and service quality dimensions were analyzed by Stepwise Multiple Regression ${\ulcorner}food\;quality{\lrcorner}$(p<.001), ${\ulcorner}price{\lrcorner}$(p<.001), ${\ulcorner}facilities{\lrcorner}$(p<.001), ${\ulcorner}convenience{\lrcorner}$(p<.001), ${\ulcorner}menu\;variety{\lrcorner}$(p<.001), ${\ulcorner}manager's\;attitude{\lrcorner}$(p<.0l), and ${\ulcorner}atmosphere{\lrcorner}$(p<.01), in decreasing order, significantly impacted on ${\ulcorner}overall\;customer\;satisfaction{\lrcorner}$.

• 동아시아식생활학회지
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• 제14권1호
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• pp.83-91
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• 2004

The purposes of the study was to measure attitude and satisfaction concerning the service quality of university foodservices. The survey was conducted to 500 university students using questionnaires, of which 457 questionnaires were analyzed. A statistical data analysis was completed using SAS programs by the descriptive analysis. The results of the study were summerized as follows: 1) The mean frequencies of visiting the university foodservices per week were higher in males than females. The factor affecting the students on their first choice of the foodservices depended on the distance. The first complaint factor concerning the university foodservices was the taste of foods. 2) The students were not satisfied with the service quality of university foodservices personnels. The actual mean score of the service quality was 3.92 out of 5, but the perceived one was 2.94. Therefore, the satisfaction degree of the service quality was calculated as-0.98. 3) The students were more satisfied with the food quality of contracted foodservice management than that of self-operated one.

• 한국식품영양과학회지
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• 제32권7호
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• pp.1153-1163
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• 2003

본 연구는 부산지역 130병상 이하의 의료기관중 위탁급식을 하는 1개 병원과 직영급식을 하는 3개 병원의 일반식 환자를 279명을 대상으로 설문지를 이용하여 중소병원의 급식 서비스에 대한 품질만족도를 조사하여 중소병원급식을 개선시키는데 기초자료를 제공하고자 조사하였다. 환자들의 급식에 대한 총 평균 점수에서 기대도는 4.12점, 인식도는 3.15점, 품질만족도는 -0.96점으로 나타났다. 음식특성의 평균 품질만족도는 -0.99점이었고, 품질만족도는 음식의 영양, 음식의 간, 음식의 위생의 순으로 만족도가 낮은 것으로 나타났다. 서비스특성의 품질만족도는 -0.68점이며 품질만족도는 불평에 대한 처리, 식기의 청결함의 순으로 낮은 만족도를 보였다. 영양특성의 품질만족도는 -1.37점으로 영양특성에 대한 품질만족도가 가장 낮았는데 영양정보의 제공은 -1.15점, 선택식단은 -1.11점으로 나타났다. 격자도 분석에서, 기대도는 높으나 인식도가 낮은 영역 (A영역)에는 불평에 대한 처리, 음식의 영양이 속하였고, 기대도와 인식도가 모두 높은 영역(B영역)에는 배식원 복장의 청결함, 식기의 청결함, 배식원의 친절함, 식사시간의 정확함, 음식의 신선함, 음식의 위생이 속하였다. 기대도와 인식도가 모두 낮은 영역 (C영역)에는 음식의 맛, 간, 온도, 반찬의 다양함, 선택식단, 영양정보의 제공이 속하였고 기대도는 낮으나 인식도는 높은 영역(D영역)에는 음식의 1인분 양, 외양이 속하였다. 성별, 연령, 교육정도에 따른 차이에서, 기대도는 유의적인 차이를 보이지 않았지만 여자가 남자보다 음식과 서비스특성에 대한 인식도가 유의적(p＜0.01)으로 높았고, 50대 이상이 다른 연령층 보다 품질 만족도가 높았으나 영양특성에서만 유의적인(p<0.05) 차이를 보였다. 식욕 및 환자의 아픈 정도에 따른 차이에서, 기대도는 유의적인 차이를 보이지 않았으나 품질만족도에서 식욕이 나쁜 환자가 음식, 서비스, 영양특성 모두에서 유의적(p<0.01)으로 낮은 점수를 나타냈고 고통이 심한 환자에서는 품질 만족도 에서 음식특성 (p<0.05)과 서비스특성(p<0.01)에서만 유의적으로 낮은 점수가 나타났다. 병실등급에 따른 차이에서, 1인실과 다인실 환자가 품질만족에서 유의적(p<0.05)으로 낮은 점수를 보였다. 음식특성과 영양특성에서는 병실등급에 따른 유의적인 차이를 보이지 않았으나 서비스특성에서는 1인실과 다인실이 2인실, 4인실보다 유의적 (p<0.05)으로 낮은 점수를 나타냈고 31일 이상 입원한 환자들의 음식특성에 대한 인식도 및 품질만족도에서 유의적(P<0.05)으로 낮은 점수를 보였다. 직영급식이 위탁급식보다 음식특성, 서비스특성, 영양특성의 품질만족도에서 모두 유의적(P<0.01)으로 높은 점수를 나타냈다. 병원급식에서 가장 시급하게 개선되그를 요구하는 사항은 반찬의 맛, 밥의 맛, 식단이 다양성, 음식의 위생상태로 나타났다. 이상을 살펴 볼 때, 중소병원의 경우, 음식특성에 대한 평가가 가장 낮으므로 음식의 품질을 향상시키기 위해서는 현재 제공되고 있는 음식의 조리방법에 대한 재검토가 필요하다. 또한 작은 병원의 특징을 살려 영양사는 환자에게 영양정보으 제공 및 식사에 대한 불평 처리 등에 대한 세심한 배려를 할 수 있는 체계적인 방법에 대한 구상이 필요하겠다.

• 한국식품영양학회지
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• 제20권2호
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• pp.226-239
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• 2007

The purpose of this study was to identify the problems related to the purchasing processes of school foodservices that should be corrected for the food service safety, by examining the purchasing processes and the status of supplier selection. A questionnaire was given to 300 dietitians working at self-operated food services. Ninety-eight responses, excluding incomplete answers, were used for the statistical analysis. The survey consisted of three parts: the general characteristics of the school foodservice and dietitian, purchasing processes and supplier selection, and the purchase specifications. We found that 84% of the contract was made by informal purchasing, and the contract period was 6 months or one year. For supplier selection, problems related to the document screening systems were the superficiality of the content(45.7%) and the absence or lack of clarity of the appraisal criteria(34.8%). The important factors for the facility and equipment standards of suppliers were included unclear evaluation methods for content(41.1%) and inappropriate appraisal lists(21.1%), while unclear evaluation methods for content(41.9%) and absence or lack of clarity of the appraisal criteria(20.4%) were the problems pertaining to the supplier evaluation checklist. When using the Food Labeling Standards to select suppliers, confirmation of the sell-by date and the storage method had the highest score at 3.85 out of 5. For supplier selection, only 25% of the contract was made by using the purchase specifications. The levels of satisfaction of with Kimchi and rice cakes suppliers were significantly different according to employment type and educational background, respectively. Depending on working experiences, satisfaction was significantly different for the use of document screening, as a standard for the selection and management of suppliers, and for the facility and equipment standards of suppliers, The use of purchase specifications was different by employment type, while the use of purchase specifications for contracts was different by working experience. These results imply that the specialization of suppliers is necessary to unsure food safety. Therefore, the objective methods to evaluate the suppliers should be developed by the government, and appropriate education programs for dietitians should be prepared to enhance the utilization of purchase specifications.

• 한국식품영양과학회지
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• 제35권7호
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• pp.945-954
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• 2006

본 연구의 목적은 고등학생들의 메뉴 기호도를 분석하고 학생들의 실제 섭취상태를 파악하여 그 결과를 학교급식 식단 계획 시 유용한 기초 자료로 이용함으로써 학교급식 운영의 질적인 향상을 도모하고 학생들의 올바른 식습관 형성과 영양섭취의 질을 높이는 데 있다. 본 연구의 결과를 요약하면 다음과 같다. 1) 대구지역 직영급식을 하는 16개 고등학교에서 제공하는 음식의 조리형태에 따른 빈도를 분석하면 국류가 가장 많았고, 다음으로는 밥류, 김치류가 비교적 자주 제공되었다. 2) 급식 메뉴에 대한 기호도를 살펴보면, 쌀밥의 기호도가 가장 높았다. 일품 요리류는 비빔밥과 볶음밥, 국 및 찌개류에서는 수제비만두국과 미역국, 그리고 무침류에서는 과일샐러드나 야채샐러드의 기호도가 높은 것으로 나타났다. 찜류 및 조림류에서도 갈비찜의 기호도가 가장 높게 나타났고 튀김 구이류의 기호도는 돈가스, 탕수육의 순으로 높게 나타났다. 볶음류와 찜류, 조림류, 튀김 구이류에서 육류를 재료로 한 음식에 대한 기호도가 야채를 재료로 한 음식보다 전체적으로 높은 선호도를 보였으며, 특히 남학생의 육류에 대한 기호도가 여학생보다 높았다. 3) 기호도와 세공빈도를 비교한 결과는 학생들의 음식에 대한 기호도와 실제로 학교에서 급식되는 메뉴의 제공빈도 사이에 유의적인 상관관계가 없는 것으로 조사되었다. 기호도와 섭취율을 비교한 결과 기호도와 섭취량 사이에는 유의적으로 상관관계가 있음을 나타내고 있다. 4) 고등학생의 영양소 섭취 함량 분석결과 단백질, 인, 철분, 아연, 비타민 A, 비타민 $B_1$, 비타민 $B_6$, 나이아신, 비타민 C, 비타민 E를 초과섭취하고 있었다. 반면 열량, 칼슘, 비타민 $B_2$, 엽산은 권장량을 충족시키지 못하는 것으로 나타났다. 칼슘의 권장량 대비 섭취율이 남자는 54.93%, 여자는 51.32%로 가장 취약한 섭취를 보였으며, 또한 철분은 월경을 경험하는 여학생들에게 특히 유의해야 하는 영양소임에도 불구하고 여학생의 섭취량이 권장량 대비 90.28%에 그쳐 청소년들의 영양증진을 위한 보다 적극적인 대책을 설정해야 할 것이다. 이상의 연구결과에서 학교급식식단 기호도와 섭취율 사이에 상관이 있음을 알 수 있었으며, 이는 학교급식의 메뉴선정에 있어 기호도가 매우 중요한 원인이 됨을 알 수 있다. 학교급식의 메뉴별 섭취율을 높이고 필요한 영양을 섭취하도록 하기 위해서는 식단 작성 시 기호도 조사를 통한 대체식품이용, 메뉴개선, 새로운 조리법 개발, 영양교육의 실시와 함께 배식량의 표준화가 필요할 것으로 사료된다. 특히 국과 찌개류는 우리 전통식단의 일부로 거의 고정적으로 제공되는 메뉴이기는 하지만 학생들의 기호도가 낮고, 이들 식품의 잔반이 환경오염에 미치는 영향과 식염함유량을 고려해서 식단형태를 재구성할 필요도 있다고 본다. 현재 학교급식을 제공받는 고등학생들의 영양소 섭취량 분석결과 과잉 또는 부족한 영양소가 있었고 특히 칼슘의 실제 섭취는 권장량의 53% 정도의 섭취율을 보여 우유급식에 대한 필요성을 강조하고 교육하는 등 칼슘섭취에 대한 대책을 강구하여야 할 것으로 사료된다.