• Fashion & Textile Research Journal
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• v.24 no.5
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• pp.605-617
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• 2022

The purpose of this study was to investigate the influence of retailing types on consumers' omnichannel experience while purchasing fashion products. The omnichannel experience occurs when retailers provide seamless customer experience across the various touchpoints of retail channels. In this empirical study, retail types were categorized into single-brand stores and multi-brand stores, and the relationship among store loyalty, brand loyalty, and customer retention was observed by the research model. A survey was conducted on the global consumers who had experience in purchasing fashion products via the omnichannel using Amazon Mechanical Turk; as a result, 351 responses were analyzed. The mediating and moderating effects of loyalty constructs and retail types were analyzed using Process Macro 4.0. The results indicated that a seamless omnichannel experience affects customer retention by mediating store loyalty and brand loyalty; additionally, the dual mediating effect of store loyalty and brand loyalty was significant. The moderating effect according to retail type was identified, and the moderated mediation effect of store loyalty was validated. The results showed that multi-branded retailers' store loyalty had a stronger influence on customer retention than that of single-brand retailers and exhibited the relationship between store loyalty and brand loyalty as well as retail types (single vs multi) in a seamless omnichannel customer experience.

• Asia pacific journal of information systems
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• v.27 no.1
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• pp.18-37
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• 2017

Many retailers have extended their extant online channels (i.e., websites) to mobile channels for communicating with and delivering their products or services to customers. However, retailers have trouble delivering a cohesive and seamless customer experience across the Web and mobile channels. To address this challenge, we propose a way for retailers to enrich customers' seamless experiences across channels by configuring mobile channels (functionality- and interactivity-oriented configurations) along with traditional Web channels. This study theoretically contributes a research framework that posits the role of mobile channels as an extension of existing websites. It also provides practical insight for effectively articulating an e-commerce strategy in cross-channel electronic commerce.

• Educational Technology International
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• v.9 no.2
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• pp.97-121
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• 2008

The purposes of the present study are to describe the design of mobile learning scenarios based on learning sciences theories, and to discuss implications for the future research in this area. To move beyond mere speculations about the abundant possibilities of mobile learning and to make real impact in K-12 school settings, it is critical to conduct school-based research grounded on the learning sciences theories. Towards this end, this paper describes school-based mobile learning projects conducted by a research team at the Learning Sciences Lab in Singapore, and then discusses the possibilities and challenges of mobile learning to further inform future research. Specifically, this paper explores the affordances of mobile technology, such as portability, connectivity and context-sensitivity, to design seamless learning scenarios that bridge formal and informal learning experiences. The authors present a framework for re-conceptualizing different types of learning based on physical settings and intentionality, and then describe two seamless learning scenarios, namely 3Rs and Chinatown Trail, which were implemented in one primary school in Singapore. In conclusion, the authors discuss the affordances of seamless mobile learning for enhancing one's lived experiences to build a living ecological relationship between the person and the environment, and how mobile technology can play a critical role for enabling such lived experiences.

• Journal of Digital Convergence
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• v.4 no.1
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• pp.31-41
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• 2006

This article introduces developing trends of an 'Ubiquitous Interface' as an access method for use of various network resources, such as public wireless networks and un-licensed wireless networks in ubiquitous sensor network environments, without troublesome settings or operations by users. 'Ubiquitous Interface' is a relatively wide sense meaning not only physical interface of specified device or between processors, but anything method for access USN. These 'Ubiquitous Interface' able to provide seamless services that adapt autonomously to the user's movements and changes in the state of wireless resources. Recently, strongly recommended current technologies are RFID, NFC, Multi-mode mobile terminal, UMA mobile terminal and Wearable computer as a future ubiquitous interface. These technologies are have to have flexibility and multiple physical communication channels for seamless service hand over and serve easy connection at huge USN to user. Also, they have to must have flexible software structure. Finally, through the 'Ubiquitous Interface', we will be experience of seamless communication and realize a real liberty of communication.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.11 no.11
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• pp.5223-5242
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• 2017

In the last decade, the 2.4 GHz band of IEEE 802.11 WLANs has become heavily congested due to the explosive increase in demand of Wi-Fi connectivity. With the current deployment of enterprise WLANs, channel switching mechanism continues to exhibit inefficiencies because it cannot adapt to real-time channel condition and the inability to support seamless channel switching. Software Defined Networking (SDN) as an emerging architecture is promising to introduce flexibility and programmability for wireless network management. Leveraging SDN to existing enterprise WLANs, channel switching method can be improved significantly. This paper presents a software-defined enterprise WLAN framework with a load aware automatic channel switching solution, which utilizes AP load and channel interference factor (CIF) to provide seamless channel switching. Two automatic channel switching algorithms named Single Switch (SS) and Double Switch (DS) are proposed to improve the overall user experience and the experience of users with highest traffic load respectively. Experiment results demonstrate that our solution can efficiently improve user experience in terms of jitter, transmission delay and network throughout when compared to the conventional channel switching mechanism.

• KIISE Transactions on Computing Practices
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• v.22 no.7
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• pp.310-314
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• 2016

Currently, several research studies are looking to improve the quality of DASH (Dynamic Adaptive Streaming over HTTP) based live streaming services. However, conventional DASH based streaming schemes cannot provide seamless playback while maintaining the low buffering and it adversely affects the QoE (Quality of Experience). To address this problem, we propose the QoE driven segment scheduling scheme. The proposed scheme adaptively schedules the segment request message according to the time and variation of segment fetching. Simulation results indicate that the proposed scheme improves the QoE of live streaming service by maintaining the low buffering delay and reducing the buffer underflow events.

• Journal of Internet Computing and Services
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• v.24 no.2
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• pp.1-10
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• 2023

The Multi-access Edge Computing (MEC) paradigm equips network edge telecommunication infrastructure with cloud computing resources. It seeks to transform the edge into an IT services platform for hosting resource-intensive and delay-stringent services for mobile users, thereby significantly enhancing perceived service quality of experience. However, erratic user mobility impedes seamless service continuity as well as satisfying delay-stringent service requirements, especially as users roam farther away from the serving MEC resource, which deteriorates quality of experience. This work proposes a deep reinforcement learning based service mobility management approach for ensuring seamless migration of service instances along user mobility. The proposed approach focuses on the problem of selecting the optimal MEC resource to host services for high mobility users, thereby reducing service migration rejection rate and enhancing service availability. Efficacy of the proposed approach is confirmed through simulation experiments, where results show that on average, the proposed scheme reduces service delay by 8%, task computing time by 36%, and migration rejection rate by more than 90%, when comparing to a baseline scheme.

• The Journal of Asian Finance, Economics and Business
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• v.9 no.2
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• pp.229-242
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• 2022

Creating a new retailing environment to meet the seamless experience requirements of consumers is a challenge for Omnichannel-related businesses. Based on the "appraisal-emotion-response" chain, the purpose of this research is to explore the psychological mechanism of omnichannel integration influencing customer retention and the moderating effect of customer showrooming experience. This research uses a structural equation model in partial least square software to analyze a two-stage survey (Study 1: n = 210; Study 2: n = 342) conducted in China. The results show that channel control experience has three dimensions: perceived channel attribute familiarity, channel type matching, and cross-channel access convenience; consistent interactive experience has two dimensions: information cross-channel consistency and cross-channel service support. Furthermore, both channel control experience and consistent interactive experience are favorable for customer retention through increased customer satisfaction (transactional and retailer satisfaction). Finally, customer showrooming experience positively moderates the relationship between consistent interactive experience and customer satisfaction. This research proposes a self-regulation process model to explain how omnichannel integration enhances consumers' experience, finally leading to consumer retention. The findings contribute to the omnichannel retail business literature and provide management implications for Asian retailers to implement an omnichannel business strategy.

• The Transactions of the Korean Institute of Power Electronics
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• v.19 no.2
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• pp.194-200
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• 2014

In DC micro-grid system energy storage systems (ESS) are responsible for storing energy and balancing power. Also, control target of the bidirectional DC-DC converter(BDC) for ESS should be changed depending on the operating mode. During the grid connected mode, the BDC controls the battery current or voltage. When a grid fault occurs, the BDC should change the control target to regulate the DC-bus. The BDC with conventional control method may experience large transient state during the mode change. This paper proposes a control method of BDC for ESS. The proposed control method is able to provide autonomous and seamless mode transfer by a variable current limiter. To validate the proposed concept, simulation results using PSIM and experimental results from a 2kW prototype are provided.

• The Journal of Industrial Distribution & Business
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• v.12 no.3
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• pp.7-19
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• 2021

Purpose: This study aims to examine customer experience toward repurchase intention in offline and online stores and discuss customer satisfaction as a mediator variable. Research design, data, and methodology: This study investigates customer experience that consists of product, customer service, staff service, shopping environment and shopping procedure toward customer satisfaction using Regression Linear. This study also measures customer satisfaction as a mediated variable in the relationship between customer experience and repurchase intention using Sobel Test. Results: Almost all of the customer experience hypothesis is significant toward customer satisfaction, shopping process experience in the context of the online channel to customer satisfaction is not significant. We also found that customer satisfaction can be mediated variable in customer experience toward repurchase intention. Conclusions: Retails who want to make customers feel satisfied to have to make sure that have good resources in improving the product, the customer service is easy to contact to find the solution over customer problem in purchasing product, also develop the staff member skill in functional product knowledge, presentations, and communicating with customers online or offline, the retailer has to create enjoyment and pleasurable customer emotion through the shopping environment and also give seamless shopping experience to their customer in two-channel.