• 복식문화연구
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• 제12권4호
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• pp.511-528
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• 2004

The purpose of this study was to find out comparison of preference style and wearing style of pants and skirt by body perception and satisfaction. This research was done by a survey method. Descriptive Statistics, Coefficients MANOVA, Two-Way ANOVA, t-test and Duncan＇s test were used for data analysis. The results of this study are as follows. 1) The subjects with the highest dissatisfaction about waist girth prefer high waist pants. The subjects with longer waist wear high waist pants. The subjects with wider hips wear narrow down pants. The subjects with the thickest thighs prefer narrow pants but wear narrow down pants. The subjects with the highest dissatisfaction about calf thickness prefer narrow pants but wear wide pants. The subjects with the highest satisfaction about leg length prefer and wear calf length pants. The subjects with the thinnest calves prefer and wear tight pants. 2) The subjects with the thickest thighs prefer straight skirt but wear narrow down skirt. The subjects with the highest dissatisfaction about thigh thickness wear A-line skirt.

• 대한안전경영과학회지
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• 제19권1호
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• pp.157-167
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• 2017

The two-way quality theory has been widely used as a method for classifying quality attributes for several decades. In particular, the Kano model that classifies attributes into not just conventional one-dimensional but must-be and attractive has gained popularity due to its applicability and ease of use. However, the wordings of the five alternatives in the Kano's questionnaire has been criticised for unclear meanings. This study proposes a new two-way model to classify attributes using 5-point Likert scale alternatives. For this, the current paper investigated a case of TV sets to examine how the proposed model works in comparison with the Kano model. The application results of the proposed model are different from the original one. The two-way model classifies quality attributes in more detail such as the "one-dimensional with an attractive tendency" attribute, which has a greater influence on satisfaction than dissatisfaction, the opposite "one-dimensional with a must-be tendency" attribute, and "highly one-dimensional" and "less one-dimensional" attributes. In this study, a potential satisfaction coefficient (PSC), a potential dissatisfaction coefficient (PDC), and an average potential coefficient (APC) to manage quality attributes are proposed and discussed for their utilization.

• 한국지구과학회:학술대회논문집
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• 한국지구과학회 2006년도 춘계학술발표회 논문집
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• pp.93-93
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• 2006

• 한국도서관정보학회지
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• 제32권1호
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• pp.261-283
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• 2001

This study investigates the antecedents of the complaining behaviors and complaint responses of the library and information center users based on the theoretical backgrounds and suggests eight propositions and conceptual model for the library and information center. It examines as the antecedents, satisfaction/dissatisfaction, attitude toward complaining, likelihood of success, materials/facilities/service importance, attribution, loyalty, and justices; and as complaint responses. exit, voice(redress seeking), negative word-of-mouth, and third party complaints.

• 동아시아식생활학회지
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• 제15권2호
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• pp.226-234
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• 2005

A study was conducted to improve satisfaction to school food service and to furnish source materials for nutrient education by researching degree of satisfaction of middle school students to school food service. Following results are from the study that targeted 215 male students and 173 female students in 5 middle schools in Daegu. Satisfaction rates regarding taste of foods, smell, proper temperature, use of seasonal food, cafeteria atmosphere, numbers of side dishes, and kindness of the cook in a cafeteria were higher than dissatisfaction. And dissatisfaction rates were higher in quantity and quality of foods, sanitation, purity of table wares, opening to nutrient education and related informations for students, opinion reflection of students, food serving time and gratification to food serving than the opposite. But the degree of general satisfaction on school food service were higher than the degree of general dissatisfaction. Sanitation was the first thing to be changed in school food service, then quantity of food and taste for the last. And there were notable differences between male students and female students in sanitation satisfaction. The variables that influence on satisfaction to school food service were sanitary administration, numbers of side dishes, quantity of foods, nutrient, smell and taste when ranked. And the main three things that have similar rate in quantity with satisfaction rate are taste, smell and nutrient of school food service. Through these followed results, degree of general satisfactions to school food service were higher than degree of general dissatisfactions. But sanitation, quantity and quality of foods, taste, and food serving size were not satisfactory for students in rate. Therefore it has to be improved to enhance satisfactions to middle school food service.

• 한국의상디자인학회지
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• 제21권2호
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• pp.15-25
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• 2019

This study was carried out to research the size satisfaction and the actual conditions of house caddie uniforms. Survey participants consisted of 310 caddies at 6 membership golf clubs. In order to perform this study 45 questionnaires were used, which consisted of questions pertaining to size satisfaction and sewing, laundry management, and inconvenience and, most importantly performance. Frequency analysis was implemented using SPSS 10.0. The results of this study could be summarized as followed; The highest dissatisfaction factors in the presently worn uniforms were sleeve length and pants hem width. The highest dissatisfaction factors in the sewing satisfaction were pocket and armpit area. Activity is the most important consideration in the choice of a uniform. These results will be applied to develop a comfortable uniform design.

• 한국유통학회지:유통연구
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• 제16권1호
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• pp.95-115
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• 2011

본 연구는 Kano모델을 활용하여 프랜차이즈 매장에 관한 다양한 품질요인들의 속성을 고객의 관점에서 분류하였다. 또한, 각 품질요인들이 고객의 만족 또는 불만족에 미치는 상대적 영향력을 분석해 보고자 만족지수와 불만족지수를 산출하였다. 자료 수집을 위해 외식 프랜차이즈 매장 방문 경험이 있는 서울 및 전국광역시 거주 성인들을 대상으로 온라인조사를 실시하였으며, 총 257개의 응답이 분석에 사용되었다. 분석 결과, 해당 품질요소가 충족이 되지 않는 경우 소비자의 불만으로 이어지는 요소에는 매장 청결도, 직원 친절도 및 숙련도, 편의시설 제공 등이 포함되는 것으로 나타났다. 프랜차이즈 사업에서 매장 간 음식메뉴의 구색, 가격, 품질수준, 인테리어, 고객서비스 절차 등의 표준화는 중요하게 생각되어 왔으나, 이 중 음식 가격의 동일성만이 고객의 불만족과 깊은 관계를 가지고 있었다. 충족이 되지 않아도 상관없지만 충족이 되는 경우 고객들의 호의적인 반응을 이끌어낼 수 있는 요소로는 외부기관으로부터의 수상 또는 인증 경력, 프랜차이즈 브랜드의 해외진출, 경품이벤트 및 사용금액에 따라 혜택을 주는 로열티 프로그램의 실시, 그리고 우수한 매장접근성이 해당되었다. 프랜차이즈 브랜드를 상대적으로 자주 이용하는 헤비유저의 경우, 정기적인 신메뉴 출시 또한 매력적인 품질요인으로 생각하고 있었다. 본 논문은 경영자가 우선적으로 관심을 두고 개선하여야 하는 부분과 경쟁력 확보를 위해 추가적으로 투자해야 할 부분이 어디인가에 대한 시사점을 제공해 준다는 점에서 연구의 의의가 있다.

• 대한예방한의학회지
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• 제24권3호
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• pp.49-56
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• 2020

Objectives : The purpose of this study is to evaluate students' recognitions and satisfaction with education in traditional Korean medicine. Furthermore, we would like to provide basic data to help set the direction for future Korean medicine education. Methods : The questionnaires were developed referring to previous study and distributed to Korean medicine students asking students' satisfaction about education, satisfaction level by subjects, dissatisfaction reason about education. 424 cases were collected, and responses were analyzed statistically. Results : The score of overall satisfaction of students was 2.83 on average. There was statistically meaningful difference in satisfaction depending on respondents' characteristics such as gender, academic year, admission type and other major experience. Clinical Korean medicine and Western basic medicine were both found to be high in satisfaction, necessity, and necessity of expanding the number of classes. 'Curriculum which makes clinical treatment difficult after graduation' was most pointed out as the cause of dissatisfaction with the curriculum. Conclusions : To solve students' dissatisfaction with education, It's necessary to omni-directionally improve the quality of education. Also, it is demanded to improve the environment by gathering and reflecting the students' opinions continuously.

• 한국의류학회지
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• 제22권3호
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• pp.396-406
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• 1998

The purpose of this study was to classify the types of salespeople in the apparel stores. A questionnaire was administered to 267 fashion sales related persons in apparel store in downtown, Daegu. Data were analyzed by using frequency, i-test, cluster analysis, MANOVA, ANOVA and Duncan test by using J.M.p(v.2.01) Mac. program and SAS for windows(v. 6.02) PC program. The results of this study were as follows: The types of salespeople were classified into 4 types: "complaining type as a salespeople", "sensitive type for other affairs than their duty", "satisfying as a salespeople" and "performance reaction type". There were significant differences in academic background, selling apparel type/apparel store type, and in all factors in job satisfaction/dissatisfaction, attitude toward working condition, customer type, and selling training by the different types of salespeople. Complaining type as a salespeople were dissatisfied with most items related with job attitude and showed negative response as salespeople. Sensitive type for other affairs than their duty responded more keenly to other affairs than their duty and showed the highest dissatisfaction on the job dissatisfaction factors, and showed the most emotional reaction on attitude toward working condition, customer type, and regulation. Satisfying type as salespeople showed the positive and active attitude for their job. Performance reaction type were satisfied with their job as salespeople only when their performance is tangible as sales increases and showed highest satisfaction only on the job satisfaction factors. The necessity of professional training was shown in all types of salespeople.g was shown in all types of salespeople.

• 한국주거학회논문집
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• 제8권1호
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• pp.77-85
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• 1997

The purpose of this study was to estimate the quality if New Town housing environment, and to present the direction of design policy to elevate it. For this study questionnaires were administrated to 272 homemakers living in apartment in Bundang. From 1st of May to 31st of May in 1995. Used statistical method was Frequency. Percentage. Mean, Factor Analysis, Correlation, Multiple Regression. The major finding is as follows : 1) Housing values were classified into five types : convenience, beauty, sociality, education, and economy, Resident ranked first economy among housing values the second is convenience, the third beauty, the forth education, while the most unimportant value is sociality. 2) House satisfaction was classified into four types : house size and plane structure, environment and facilities, interior decoration materials and facilities and building design. Residents were found to show the middle degree satisfaction on their house. 3) Housing complex satisfaction was ciassified four types : community facilities, management stage, neighborhood connection and complex facilities. Resident showed dissatisfaction on their apartment complex relatively. 4) Residents showed dissatisfaction on the interior decoration materials and facilities, local facilities and management attitude relatively.