• 한국식품조리과학회지
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• 제20권2호
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• pp.151-157
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• 2004

This study was designed firstly to measure the job satisfaction levels of F＆B (Food ＆ Beverage) personnel in hotels by using JDI (Job Descriptive Index) and secondly to identify the effects of job satisfaction on intention to quit by job type. Of 498 respondents, there were 245 employees in the back of the house (eBOH) and 253 in the front of the house (eFOH). From an analysis on job satisfaction, total JDI, score was 136.57${\pm}$11.48 out of a maximum 210 and the payroll (14.79 out of 21, 70.4%) facet of JDI was the highest job satisfaction followed by co-workers (36.07 out of 54, 66.8%), supervision (35.37 out of 54, 65.5%), promotion (17.45 out of 27, 64.6%) and work itself (32.86 out of 54, 60.8%). In comparison between the job satisfaction of eBOH and eFOH, eFOH perceived significantly higher than eBOH for job itself (p＜.001) and total job satisfaction (p＜.01). No facets of JDI were significant by job level, but work itself (p＜.05), payroll (p＜.05), supervision (p＜.01) and promotion (p＜.05) were significant by work section in eFOH,. In addition, no facets except work itself were significant by either job level or work section in eFOH. Finally, among job satisfaction facets, payroll had a negative effect on intention to quit whereas supervision had a positive effect on it in eBOH. On the other, work itself affected intention to quit positively but promotion affected it negatively. The findings confirmed the necessity for internal marketing focusing on the lower level of job satisfaction facets and indicated that such a focus would improve organizational effectiveness.

• 농촌계획
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• 제15권2호
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• pp.27-42
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• 2009

This study has intended to evaluate the subjective landscape of rural region using additive integration index calculation model in Seondong region, Gochang-gun, Jeollabuk-do, Korea. This study consists of the following three steps. First, this study defmed the rural landscape using survey and developed the estimating equation for rural landscape assessment index. Second, this study set up assessment units and assessment indicators, then estimated mean of representative landscape adjectives in accordance with them through residents-participatory evaluation. Third, this study calculated rural landscape assessment index using additive integration index calculation model, and evaluated subjective landscape of rural region in accordance with space types and landscape fields through mapping methodology. The results of this study can be described as follows: 1) satisfaction level for landscape in accordance with village (urban area and residential area) was very high; 2) satisfaction level was very high in both Ye-Jeon reservoir and Hakwon farm, representative landscape resources of the study area.

• 한국산학기술학회논문지
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• 제19권6호
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• pp.493-499
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• 2018

본 연구는 2015년 지역사회건강조사 자료를 사용하여 한국의 40~59세 중년의 대중교통 만족도에 따른 체질량지수(BMI)에 대한 걷기 일수의 매개효과를 파악하고자 하였다. 본 연구의 목적은 중장년층의 일상적인 걷기활동 지원 및 증진을 위한 근린환경의 제공, 걷기활동 지원 프로그램 마련에 필요한 기초자료를 제공하고자 한다. 지역사회건강조사 원시데이터의 228,558명 중 사용변수에 대해 결측값을 제거하고 40~59세 중년 85,344명을 최종분석 대상자로 선정하였다. 종속변수는 체질량지수(BMI)로 대중교통 만족도를 독립변수로 걷기 일수가 매개효과가 있는지에 대해 자료의 분석은 R 3.4.1로 시행하였다. Sobel test로 매개효과를 검증해 본 결과 대중교통 만족도가 증가하면 걷기 일수는 B=.010(p=.010)만큼 증가하였고, 대중교통 만족도가 증가하면 체질량지수는 B=-.052(p=.021)만큼, 걷기 일수는 B=-.038(p=.001) 감소하였다. 이에 따른 대중교통 만족도와 체질량지수에 대한 걷기 일수의 매개효과는 Sobel z=2.300(p=.021)로 대중교통 만족도가 증가하면 걷기 일수가 증가하고, 그로 인해 체질량지수가 감소하는 매개효과가 존재하는 것으로 나타났다. 대중교통 만족도를 높여 대중교통 이용을 증가시킴으로서 걷기 일수를 증가시키고 체질량지수를 감소시키기 위해서는 고찰에서 언급했던 대중교통 만족도 중 대중교통 요금의 적절성과 접근편리성을 지금 수준보다 더욱 향상시켜야 한다. 아직까지는 수도권이나 대도시를 벗어나 중소도시로 가게 되면 대중교통으로 목적지에 도달하는 것이 불편한 경향이 나타나므로 건강을 향상시키기 위해서는 대중교통 시스템의 개선이 필요하다.

• 한국산업보건학회지
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• 제6권2호
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• pp.281-291
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• 1996

458 female workers working in the small and medium scaled industries in Inchon area were surveyed to study their general characteristics, health behavior, working and environmental conditions, awareness of exposure at hazardous materials, current health status, and degree of working satisfaction. Self-administered questionnaire was distributed to the female workers with the explanation by trained interviewer on the purpose of survey and the method how to answer. The results were as follows : (1) 75.5% of the respondents are living with their families and others are living in domitary or rent house for herself. Age distribution ranges from teenagers to warren in their forties. In marital status 69.0% of workers are single and 31.0% of them have ever married. 69.4% of workers are high school graduate. The size of factory is 48.3% with less than 300 workers, 42.1% with 300~500 workers. (2) Most of the workers(86.7%) are full time workers, 52% of the respondents have working experiences in other factories. More than 65% have fewer than 5 years working experience. (3) The awareness of exposure at noise was 33% of respondents, it was significantly different by skilled status. The awareness of exposure at dust, other hazardous material was each 13.3%, 12.4% of respondents. (4) 26% of them are unsatisfied with their working cognitions and 43.7% of them are unsatisfied with their welfare in occupational system unsatisfactory rate of promotion is higher in the unmarried workers(45.6%), skilled workers(47.2%), full time workers(47.4%), long term workers(50%), and awareness group of exposure hazardous material(51.3%), compared to married women workers, unskilled workers, part-time workers, short term workers and unawareness group of exposure at hazardous materials. (5) The index of working satisfaction is rated on a scale of 1 to 10 with the higher point indicating higher satisfaction. Among the selected variables, marital status, working status, the awareness of exposure at hazardous materials, were statistically significant with the index of working satisfaction. (6) By multiple regression analysis showed that the determinant factors of index of working condition were health index, the awareness of exposure at dust, the awareness of exposure other hazardous materials, marital status and working period. In conclusion, there is a significant relationship between the awareness of exposure at hazardous material the index of working satisfaction. Therefore if the workers are less exposed to the hazardous material and are educated properly they will be more satisfied with their work thus improving their health and productivity. Finally, with the result of this study, there is a great need for the development of a health promotion program and a welfare policy for small-scale factories.

• 문화기술의 융합
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• 제9권4호
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• pp.211-221
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• 2023

이 연구는 강의평가의 대상에 학업성취도를 추가하여 평가의 타당성을 높이고, 수업태도에 대한 통제정당성을 검증하고 수업태도 보정지수를 개발하여 평가의 신뢰성을 높이기 위한 목적으로 실시하였다. 연구의 결과는 다음과 같다. 첫째, 학생의 수업태도는 강의만족도에 유의미한 영향을 미치는 것으로 확인되었다. 수업태도가 긍정적일수록 강의만족도가 높아지고, 수업태도가 부정적일수록 강의만족도가 낮아지는 것으로 나타났다. 둘째, 학생의 수업태도는 학업성취도에 유의미한 영향을 미치는 것으로 확인되었다. 수업태도가 긍정적일수록 학업성취도가 높으며, 수업태도가 부정적일수록 학업성취도가 낮은 것으로 나타났다. 셋째, 강의만족도는 학업성취도에 유의미한 영향을 미치지 못하는 것으로 확인되었다. 강의만족도가 높다고 해서 강의품질이 높다고 할 수 없으며, 강의만족도가 낮다고 해서 강의품질이 낮다고 할 수 없다는 의미이다. 넷째, 수업태도로 인해 왜곡될 수 있는 강의만족도 결과를 보정하기 위한 강의만족도 보정지수를 개발하였다. 결론적으로 강의만족도외에 학업성취도를 평가대상으로 추가하여 강의평가의 타당성을 제고하고, 강의만족도 보정지수를 적용하여 강의평가의 신뢰성을 제고해야 한다.

• 근관절건강학회지
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• 제20권3호
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• pp.235-246
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• 2013

Purpose: This study systematically reviewed the research literature on nurse job satisfaction to suggest directions for further research. Methods: A total of 98 articles published in the journals registered in National Research Foundation of Korea (NRF) from January 2000 to August 2013 were included for the final analysis. Results: The number of published papers related to nurse job satisfaction has increased annually. The most frequently used instrument to measure nurse job satisfaction was 'The Index of Work Satisfaction'developed by Slavitt et al. (1978). 'Personal Perception/Attitude' was the strongest predictor influencing on nurse job satisfaction (41 times, 38.0%). Organizational commitment, turnover intention, nursing performance, job stress, and organizational performance were commonly used as outcome variables related to nurse job satisfaction. Conclusion: Further research is needed to analyze diverse influential factors on nurse job satisfaction. In addition, it is also needed to develop an intervention program which can improve nurse job satisfaction.

• 경영과정보연구
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• 제18권
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• pp.41-67
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• 2006

Value Creation issue for customers is emerging from the college education. Most colleges are facing to cope with over-supplied education facility problems against reducing population to apply to enter universities/colleges. The best way to overcome those problems might be to implement the Customer Satisfaction Management Strategy as if they were private firms for making profit. The main purpose in this study is to provide guidelines for CS strategy with a private college. It is focused on designing research plans and searching CS index. The process of this study is as follows; - Introduced the value creation strategy for customers with private colleges. - Proposed the CS management which is very important for enhancing competitive power - Evaluate various models to measure service quality and CSI for college service. - Provided some guidelines to research design of CS according to 6 customer categories. - Proposed some methodologies to apply a service quality measurement model. - Suggested a revised model from SERVPERF to adapt with college customers satisfaction. The result from this study showed that Customer Satisfaction Management would be the most important strategy to cope with confronting difficulties for private college and the revised model from SERVPERF would be an alternative solution. Further study is essential to assure the suggested model is valuable for private colleges because empirical test has not completed yet.

• 대한영양사협회학술지
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• 제24권3호
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• pp.212-230
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• 2018

The purpose of this study was to investigate the effects of job stress on job satisfaction according to interpersonal relationship type among school dieticians and nutrition teachers. The online survey was conducted from Oct. 26th to Nov. 7th, 2017 in 2,000 randomly selected dieticians and nutrition teachers in the capital area. A total of 453 collected questionnaires were used for analysis. SPSS v.21.0 Statistical Package Program was used for the statistical process. For the results regarding interpersonal relationship type of dieticians, open-type (73.3%) was the highest, followed by self-assertive-type (23.0%), isolated-type (2.6%), and careful-type (1.1%). Regarding overall job satisfaction, 'human relation' was the highest, followed by 'job itself', 'working environment', and 'personal rating & welfare system', in that order. According to interpersonal relationship type, in the case of 'open-type' or 'careful-type', job satisfaction was relatively high. Regarding overall job stress, 'job demand' was the highest, followed by 'lack of reward', 'organizational system', 'interpersonal conflict', 'occupational climate', 'job insecurity', and 'insufficient job control', in that order. In accordance with interpersonal relationship type, overall job stress index was high in terms of 'self-assertive-type' or 'careful-type'. For the results of analyzing the correlation between job satisfaction and job stress index, all areas showed statistically significant negative correlations. Multiple regression analysis was performed to study the effects of job stress on job satisfaction mediating interpersonal relationship type. Job stress had different effects on job satisfaction in terms of 'open-type' and 'self-assertive type'. In conclusion, different strategies are needed for dieticians with different interpersonal relationship types to improve job satisfaction and to reduce job stress.

• Journal of Korean Neurosurgical Society
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• 제63권6호
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• pp.747-756
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• 2020

Objective : To evaluate the effectiveness and long-term outcome predictors of percutaneous sacroplasty (PSP). Methods : This single-center study assessed 40 patients with sacral insufficiency fractures using the short-axis technique under C-arm flat-panel detector computed tomography (CT). Two radiologists reviewed the patients' magnetic resonance and CT images to obtain imaging findings before PSP and determine technical success, respectively. The short-term outcomes were visual analog scale score changes and opioid usage reductions. Long-term outcomes were determined using telephone interviews and the North American Spine Society (NASS) patient-satisfaction index at least one year after PSP. Results : Technical success was achieved without any significant complications in 39 patients (97.5%). Telephone interviews were possible with 12 patients and failed in 10 patients; death was confirmed in 18 patients. Fifteen patients (50%) re-visited the hospital and received conservative treatment, including spinal injections. Nine patients reported positive satisfaction (NASS patient-satisfaction index 1 or 2), while the negative satisfaction group (NASS patient-satisfaction index 3 or 4, n=3) showed a higher incidence of compression fractures at the thoracolumbar spine level (66.7% vs. 22.2%) and previous spinal injection history (66.7% vs. 33.3%). The poor response group also showed higher incidences of facet joint arthrosis (100% vs. 55.6%), central canal stenosis (100% vs. 22.2%), neural foraminal stenosis (33.3% vs. 22.2%), scoliosis (100% vs. 33.3%), and sagittal malalignment (100% vs. 44.4%). Conclusion : PSP was effective for sacral insufficiency fractures and showed good long-term outcomes. Combined compression fractures in the thoracolumbar spine and degenerative lumbar pathologies could be possible poor outcome predictors.

• 산업경영시스템학회지
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• 제43권2호
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• pp.56-64
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• 2020

This paper is a follow up to the previous study which reveals that smartphone users are divided into three subcategories according to their usage characteristics. In this paper, these groups are called as 'general', 'entertainment', and 'work-assistant', taking into account their respective characteristics. The 'general' is a group whose smartphone usage characteristics are not focused on a specific purpose, the 'entertainment' is focused on music, internet, SNS, picture, and e-banking, and the 'work-assistant' is on work, GPS, diary. Inter-relation between the importance and satisfaction for the purchase determinants to the groups is investigated. In addition, Kano analysis of quality attributes is also performed, which includes quality type, satisfaction/dissatisfaction index, and PCSI (Potential Customer Satisfaction Improvement) index. The analysis result are as follows. Firstly, inter-relation between importance and satisfaction differs by user group. 'Internet', 'Ease of use', and 'Performance' purchase determinants are evaluated as competitive determinants in 'work-assistant' user group. Secondly Kano quality types of quality characteristics also differs by user group. 'Application' was classified as an attractive (A) types to 'entertainment' group and so on. 'Internet' 'Failure/Bug', 'Touch response rate' and 'Charging' are located in 'Nice' Region of S-PCSI Diagram and have to be considered as strategic quality characteristics. The results of this study is expected to give some helps in establishing a customer tailored quality strategy.