• Title/Summary/Keyword: satisfaction evaluation

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Evaluation on the Satisfaction of School Illumination Quality by Applying SERVPERF Model (SERVPERF 모형을 응용한 학교 조명 품질 만족도 평가)

  • Jee, Soon-Duk;Kim, Sung-Ae;Kim, Chae-Bogk
    • Journal of the Korean Institute of Educational Facilities
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    • v.20 no.3
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    • pp.29-39
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    • 2013
  • This study addresses the evaluation on the satisfaction of school illumination quality by applying SERVPERF model after extracting factors affecting school illumination quality. Three types of illumination systems (fluorescence light, general LED light and high color rendition LED light) were tested by students who have used each illumination system. Three factors such as effectiveness, esthetic sense and function were developed for evaluation. Satisfaction evaluation was performed based on applied SERVPERF model by comparing perceived levels. The differences of perceived levels of satisfaction on the illumination systems were analyzed by ANOVA. The results said respondents satisfy only the high color rendition LED light regardless of three factors. Especially, students who experienced high color rendition LED light have strong intention to recommend that illumination system to other schools. They also express their desire to use that system at home. Interestingly, there is not much satisfaction difference between fluorescence light and general LED light.

An Evaluation on Pilot Informatization Projects : A View of User Satisfaction (사용자 만족도 관점에서의 정보화 시범사업평가)

  • 양경식;김현수
    • Journal of Information Technology Applications and Management
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    • v.9 no.3
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    • pp.31-46
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    • 2002
  • The objective of this paper is to develop an evaluation model for pilot informatization projects. There are relatively many researches on evaluation models for information systems. These previous researches, however, lack of comprehensive view of informatization Projects and pilot systems. We apply and test a hybrid evaluation model for to measure the success of pilot informatization projects. A user satisfaction model has been used and hypotheses are developed to find relationships of evaluation factors. The hypotheses have been tested with 51 user surveys. The result of this research can give an insight for the evaluation of pilot informatization projects.

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A Study on Customer Satisfaction Framework for Public Library Services (공공도서관 서비스 고객만족도 평가체계에 관한 연구)

  • Kim Sun-Ae
    • Journal of Korean Library and Information Science Society
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    • v.37 no.3
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    • pp.193-208
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    • 2006
  • The customer satisfaction. which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library.

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A Study on Lighting Environmental Evaluation Based on Biophilia (바이오필리아 이론에 기초한 빛 환경 평가 연구)

  • Yang, So-Yeon;Lee, Tae-Kyung
    • Journal of the Korean housing association
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    • v.28 no.1
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    • pp.19-26
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    • 2017
  • The purpose of study developing Development evaluation methods of light environment for indoor of middle school based on 'Biophilia'. This study is mainly based on literary review and survey research. To construct structural questionnaire based on 'Light and Space' of Biophilic Design for well being lighting environmental evaluation. We construct structural questionnaire that have 10 evaluation factors and 60 detail evaluation items to evaluate lighting environment for indoor of middle school based on biophilia theory. To survey students' subjective evaluation, the participant of study has been selected with the total number of 232 middle school students. The data were analyzed using Multiple Regression Analysis by IBM SPSS statistics 21. The result of pearson correlation analysis between satisfaction of indoor light environment and school life satisfaction, satisfaction of the whole indoor light environment was found showing positive relationship with school life satisfaction. The results of light environmental evaluation were factor 3,6,8,9 was lower than others. This study was designed to suggesting an evaluation method of light environment of the school. Biophilia theory said when 10 evaluation factor are in harmony, light environment can be well-being. So, factor 3,6,8,9 that are important elements to increase the satisfaction of lighting environment are consider carefully for the plan of indoor lighting environment.

Evaluation of e-Learning Satisfaction (e-Learning 만족도 평가)

  • Lee, Dong-Hoo;Hwang, Seung-Gook
    • Proceedings of the Korean Institute of Intelligent Systems Conference
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    • 2005.11a
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    • pp.345-348
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    • 2005
  • In this paper, we suggested an evaluation model for satisfaction of e-Learning. This model was composed decision of evaluation criteria, analysis of consciousness structure for evaluation factors using the Fuzzy Structural Modeling method, decision of weights for evaluation factors considering intersectional dependence relations and evaluation of satisfaction of e-Learning. The case study of this model was done for comparative analysis between teachers and students of e-Learning in high school.

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Directional Internalization of Sociocultural Values Related to the Appearance of Body Image and Self-Esteem (외모에 대한 사회문화적 가치의 내면화가 신체이미지와 자아존중감에 미치는 영향)

  • Yoo, Tai Soon
    • Journal of the Korean Society of Clothing and Textiles
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    • v.37 no.3
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    • pp.260-269
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    • 2013
  • This study verifies the direct and indirect causal relationship of sociocultural values related to appearance effect appearance evaluation, body area satisfaction, appearance orientation, and self-esteem that are variables involved in body images. This paper is expected to empirically support the information regarding the path and the relative influence among related-variables and their relational structures. A survey was conducted on 230 women from the ages of 20 to 29 who live in Daegu and Gyeongbuk areas. The data analysis was performed through programs such as AMOS 19.0 and SPSS 19.0 for Windows. The findings are as follows: First, Sociocultural values relating to appearance affect directly body image - appearance evaluation, body area satisfaction, and appearance orientation. Appearance evaluation and appearance orientation were influenced positively; however, body area satisfaction received egative effects. In addition, sociocultural values related to appearance exert relatively stronger influence on appearance orientation. Second, among body images, appearance evaluation and body area satisfaction directly effect self-esteem; however, appearance orientation did not show any direct influence. Appearance evaluation influenced relatively higher on self-esteem. Third, it appeared that appearance evaluation directly affected Appearance orientation. Forth, sociocultural values related to appearance affect self-esteem through body images-appearance evaluation, body area satisfaction, and appearance orientation - as mediators. This confirmed the mediator role of body image between sociocultural values related to appearance and self-esteem.

Self-compassion and Satisfaction of Life Among Full-time Workers : The Multiple Mediating Role of Social Well-being and Core Self-evaluation (직장인의 자기연민과 삶의 만족 : 사회적 안녕감과 핵심자기평가의 다중매개효과)

  • Park, Chi-hun
    • Journal of Venture Innovation
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    • v.5 no.1
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    • pp.129-143
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    • 2022
  • The purpose of this study is to examine the mediating effect of perception of society and evaluation of oneself in the relationship between self-compassion and life satisfaction. A survey was conducted on 215 full-time workers along with self-compassion scales, life satisfaction scales, social well-being and core self-evaluation. As a result of the study, social well-being and core self-evaluation completely mediated the relationship between self-compassion and life satisfaction, and the difference of indirect effects between social well-being and core self-evaluation was not significant. These results show that the effect of self-compassion improving life satisfaction can be explained through social well-being and core self-evaluation. The implications and limitations of this study for future research were discussed.

Structural Relationship between Salesperson's Perceived Evaluation Fairness and Job Performance in the Financial Market (금융시장에서 영업사원의 지각된 평가 공정성과 직무성과 간의 구조적 관계)

  • Lee, Jun-Seop;Kim, Ji-Young;Lee, Han-Geun
    • Journal of Distribution Science
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    • v.14 no.12
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    • pp.141-151
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    • 2016
  • Purpose - Salesperson perceptions of the fairness and accuracy of a performance evaluation system were examined by managerial and professional employees of large organization. The performance evaluation process is central to many personal decisions such as attitude for job and sales performance. This study investigates the relationship between perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. The main purpose of this study is to develop and empirically test a comprehensive model of salespersons' perceived evaluation fairness on sales performance. For this purpose, we identified the structural relationship between perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. Also we investigate the mediating effects on job satisfaction and organizational commitment between perceived evaluation fairness and sales performance. Research design, data, and methodology - To empirically test these relationships, data were collected by in-depth interviews from sales managers and questionnaire surveys from 300 salespersons who work for sales area (credit card company, insurance company). Demographically, the overall sample was 91.6% female, 77.9% 30s and 40s, and 34% college educated, with an average tenure with their present organizations of 4 years. The questionnaire was composed of total 20 items dealing with frequency, quality, and consequences of perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. To test the research hypotheses, collected data analyzed by confirmatory factor analysis (CFA) and structure equation model (SEM). Results - Through extensive and rigorous literature review process of related literature(Perceived evaluation fairness, Job satisfaction, Organizational commitment, Sales performance), research model and research hypothesis was set up. This study obtains the following research results. First, perceived evaluation fairness has a positive effect on job satisfaction, whereas the effects of perceived evaluation fairness on organizational commitment and sales performance did not show statistically significant result. Second, job satisfaction and organizational commitment have complete mediating roles to the relationship between perceived evaluation fairness and organizational commitment, and relationship between perceived evaluation fairness and sales performance. Conclusions - Based on the results, salespersons' perceived evaluation fairness is one of the key independent variable for making high job satisfaction, organizational commitment, and sales performance. Finally the theoretical, managerial implication and research limitations are mentioned in the discussion.

An Analysis of Changes and Trends in Evaluation Criteria for Librarians' Job Satisfaction (사서직무만족도 평가요인의 변화추이 분석)

  • Do, Hye Jin;Kim, Hyunjung
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.28 no.1
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    • pp.229-252
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    • 2017
  • Researches on librarians' job satisfaction in Korea have been conducted for nearly 40 years. However, it is difficult to find the criteria that specifically evaluate librarians' job satisfaction, and most of the studies have used evaluation criteria developed oversees a long time ago. For these reasons, it is necessary to investigate how librarians' job satisfaction levels have been measured. A total of 68 theses and dissertations were reviewed by dividing period into 10 years backwards from 2016. The chronological changes and trends of evaluation factors were examined and differences were sought among types of libraries. As a result, it was confirmed that there were various changes in the evaluation factors. A standard indicator consisting of 12 evaluation factors and 39 items was proposed by applying three principles that the criteria should reflect factors, questions, and current status.

A Study on the Evaluation of Landscape Elements in Outdoor Space at University Campus (대학캠퍼스 외부공간 경관요소 평가에 관한 연구)

  • Kim, Ick-Hwan;Kim, Cheon-Il
    • The Journal of Sustainable Design and Educational Environment Research
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    • v.12 no.3
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    • pp.58-67
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    • 2013
  • This study is to analyze the satisfaction and the image evaluation of landscape elements in outdoor space by types of the university campus. The results are as follows. 1) Out of outdoor elements at university campus, planting area, resting area, access road, and water feature are recognized as major landscape elements. Among them, planting area and access roads are evaluated low in terms of satisfaction levels, therefore, improvement on these elements are required. 2) In outdoor space image evaluation, university campus has image such as 'simple', 'clear', and 'safe'. By scale of universities, both 'A' university, which is the biggest in terms of size of campus, and 'B' university, which has a medium sized campus, have a positive image. However, 'C' university, which is the smallest in terms of size of campus, has a passive and negative image. 3) 6 factors are extracted through Factor Analysis for image evaluation. All of the universities show positive image in the categories of 'clarity' and 'familiarity', however, 'B' university and 'C' university show negative image in the category of 'scale'. 4) In Correlation Analysis between landscape elements satisfaction level and image evaluation, it is showed that the group of landscape facility becomes a relation factor of overall image evaluation. As a result, the higher satisfaction level goes, the better image evaluation of overall outdoor space at university campus is.