• 유통과학연구
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• 제13권2호
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• pp.85-94
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• 2015

Purpose - This study attempts to examine the impacts of consumers' perceived service convenience of retailers on various service performance metrics such as service quality and customer satisfaction. It also tries to investigate differences in the importance of service convenience dimensions on service performance between a department store and a general super market. Research design, data, and methodology - The four hypotheses in this study were proposed and tested. Two hypotheses were on the causal relationships between service convenience dimensions and service performances (service quality and customer satisfaction). The other two hypotheses were on comparisons for the effects of convenience dimensions on service quality and customer satisfaction between department stores and general super markets. To test the hypotheses, three department store chains (Hyundai, Lotte, and Shinsegae department Store) and three general super markets (E-mart, Homeplus, and Lotte mart) were involved. Overall, 510 usable responses were used. The data were analyzed using regression analysis. Results - The results largely support the hypothesized relationships of the proposed model. The results show that access convenience, transaction convenience, benefit convenience, and post-benefit convenience have positive influences on service quality, whereas decision convenience, access convenience, transaction convenience, benefit convenience, and post-benefit convenience have positive effects on customer satisfaction. Furthermore, the results show that there are differences between department stores and general super markets in the effects of benefit convenience and post-benefit convenience on service quality as well as the effects of transaction convenience and post-benefit convenience on customer satisfaction. Conclusions - The concept of service convenience is important in retail environments but little is known about this topic in retail literature. Specially, while service convenience dimensions have different impacts on service performance in distinct retail environments, there has been little investigation or comparison between retail types as regards service convenience. This study is the first to test the differences between distinct retail types (department stores and general super markets) on the service convenience-service performance links. Managerially, the findings of this study suggest that the service convenience management of retailers is an important part of successful service performance management. Because it is most important that both department stores and general super markets enhance benefit convenience to improve service performance, managers of both store types need to invest their resources to reduce consumers' perceived time and effort expenditures to experience the retailer's core benefits. Therefore, the results of this study suggest that retail stores should spend human and financial resources to enhance customer perceptions of service convenience, while also considering what constitutes the service outcome in the consumer's mind. Furthermore, the findings suggest that managers need to use different service convenience management tactics in department stores and general super markets. Specifically, managers in general super markets should pay more attention to benefit convenience and transaction convenience to achieve better service performance whereas managers in department stores should concentrate on post-benefit convenience to create customers' positive evaluation.

• 한국경제지리학회지
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• 제7권1호
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• pp.97-115
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• 2004

이 연구는 다양한 소매 유통업체들의 입지적 특성과 소비자의 구매를 위한 공간 이동 행태를 파악하려는 것이다. 이를 위하여 일상적 소비생활과 관련하여 다른 지역과의 연결이 비교적 단절된 제주도를 사례지역으로 선정하여 분석하였다. 특히 상.위 도시로의 이동 행태를 파악하기 위하여 제주도의 2위 도시인 서귀포시를 중심으로 설문조사를 실시하고 분석하였다. 서귀포시에는 대형 백화점은 존재하지 않으나, 재래적 농촌경제의 잔재라고 볼 수 있는 정기시장과 오래된 중심부에 위치한 재래시장이 있으며, 근래에 대거 등장한 대형마트 및 쇼핑센터가 입지하고 있으며, 각기 다른 소비자의 각기 다른 구매 요구와 연결되어 운영되고 있다. 본 연구의 목적은 이들의 입지적 특성을 밝히고, 이 지역 소비자의 이동 행태와의 상호 연관성을 밝히려는 것이다. 이를 위하여 서귀포시에 거주하고 있는 주부를 대상으로 가정의 사회.경제적 특성에 따라 사례지역에 입지하고 있는 유통시설에 대한 이용행태 및 상위 도시인 제주시로의 공간이동 양상, 구매장소별 이미지에 대한 설문조사에서 얻어진 자료를 중심으로 분석하였다.

• 유통과학연구
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• 제10권11호
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• pp.55-60
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• 2012

Purpose - This study aims to suggest policy directions for small retail markets in Korea by statistical analysis, which would help small retailers who are facing various difficulties. Research design, data, methodology - This study diagnoses the problems faced by small retail industries in Korea based on government statistics. In addition, this study identifies three areas for successful collaboration between the SSMs and traditional markets-information distribution, products, and fair trade. Results - This study makes three recommendations-information distribution, products, and fair trade. This includes activation of the existing mutual collaboration efforts, channels, CSR report writing and publicity, ethical management cooperation seminars, contract systems of no return, establishment of staff outsourcing standards, and support for suppliers' organizations. Conclusions - Our suggestions for a collaborative system (based on the three suggestions) show that collaboration rather than confrontation between large and small markets can lead to a sales increase of 2,258.2 billion Won, which is equivalent to the sales loss in 11 traditional markets in one year in Busan.

• 유통과학연구
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• 제13권3호
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• pp.69-77
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• 2015

Purpose - The purpose of this study is to examine whether the cash policies of retail firms listed on Korean stock markets are consistent with the evidence provided in the study of Almeida et al. (2004). Liquidity management is an important issue for financially constrained firms relative to financially unconstrained firms. Because there are few sources of external funding, the optimal liquidity policies of financially constrained firms should reflect their own earnings or cash inflows to create opportunities for current and future real investments. According to this simple idea, we estimate the sensitivity of cash to cash flows and simply check whether the estimated sensitivity to cash flows of the cash retained by constrained retail firms is greater than that of the cash retained by unconstrained retail firms. Through this work, we aim to explain why the cash policies of the retail firms listed on the Korean stock markets differ from those of listed manufacturing enterprises. Research design, data, and methodology - To explain a firm's cash holdings, we use only three explanatory variables: earnings before interest and taxes (EBIT), Tobin's q, and size. All the variables are defined as the value of the numerator divided by aggregate assets. Thanks to this definition, it is possible to treat all the sample firms as a single large firm. The sample financial data for this study are collected from the retail enterprises listed on the KOSPI and KOSDAQ markets from 1991 to 2013. We can obtain these data from WISEfn, the financial information company. This study's methodology has its origin in Keynes's simple idea of precautionary liquidity demand: When a firm faces financial constraints, cash savings from earnings or cash inflows become important from the corporate finance perspective. Following this simple idea, Almeida et al. (2004) developed their theoretical model and found empirical evidence that the sensitivity of cash to cash flows varies systematically according to different types of financing frictions. To find more empirical evidence for this idea, we examined the cash flow sensitivity of the cash held by Korean retail firms. Results - Through several robustness tests, we empirically showed that financially constrained Korean retail firms display significant positive propensity to save cash from earnings before interest and taxes, while the estimated cash flow sensitivity of the cash held by unconstrained retail firms is not significant. Despite the relatively low earnings of retail firms, their sensitivity is three times greater than that of manufacturing enterprises. This implies that Korean retail firms have greater intentions of facilitating future investments rather than current investments. Conclusions - The characteristics of the cash policies of Korean retail firms differ from those of manufacturing firms. This contrast may be attributable to industry-oriented policy planning, regulations, and institutional differences. However, the industrial policymakers should observe signals of the long-term growth options of retail firms based on their high propensity to save from their cash inflows.

• 유통과학연구
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• 제21권5호
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• pp.83-91
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• 2023

Purpose: Increasing their motivation and job satisfaction, employees in the distribution channel may be better able to interact with consumers and provide a more satisfying experience. Thus, increasing employee engagement in the supply chain necessitates a complex strategy considering the distinctive features of wholesale and retail markets. This study investigates how to boost employees' motivation in the supply chain based on the difference between wholesale and retail market. Research design, data, and methodology: The prior study analysis is a useful tool to take a look at relevant previous works via a significant screening and selecting strategy. The Key words based on the topic of the research have used, such as 'Employee Motivation', 'Supply Chain', 'Wholesale' and 'Retail' worker. Results: The findings of this research strongly indicates that motivating employees is essential for the efficient operation of supply chain activities as they continue to expand and become more complicated. The supply chain's two main segments are the wholesale and retail markets, each with distinct characteristics. Conclusions: This research focused exclusively on the factors that motivate supply chain workers, ignoring job satisfaction, corporate culture, and managerial style, which may affect employee motivation. These factors also have the potential to impact employee motivation and should be considered in subsequent research.

• 유통과학연구
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• 제16권6호
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• pp.55-63
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• 2018

Purpose - Our Research is a study on the competition structure between retailers in traditional markets. Specifically, this study examined the effects of SSM, commodity supply store, Hanaro mart, food mart and other mart in traditional markets on retail stores of small businesses. The purpose of this study is to provide a solution to the market encroachment of large retailers in traditional markets. Research design, data, and methodology - This study is based on the data of 'Market Survey of Traditional Market·Shopping Mall and Store Management in 2016' and 'Current status of SSM(Super SuperMarket), commodity supply store, Hanaro mart, food mart and other mart in the traditional market in 2017' conducted by Small Enterprise and Market Service. In this study, a multiple regression equation was constructed using the number of SSM, commodity supply store, Hanaro mart, food mart and other mart as an independent variable and sales, number of customers as a dependent variable for analysis. Results - The increase of SSM and commodity supply stores in the traditional market affects the sales decrease of the surrounding small merchants in the traditional market. This means that the SSM and commodity supply stores can lead to the decline of the traditional market. However, it has been found that the penetration of these companies in traditional markets does not affect the number of visitors. Second, Hanaro mart's entry into the traditional market has a negative impact on the sales and visitor numbers of the surrounding small-scale merchants. The increase in the number of food mart has a significant effect on the sales and the number of visitors to the small stores. The results of this study indicate that the food mart can contribute to the revitalization of traditional markets. Lastly, other mart with more than medium size were found to affect the sales of small stores, the number of visitors. Conclusions - We examines the competitive structure among retailers in traditional markets. The penetration of large retailers in traditional markets has a negative impact on traditional markets, particularly Hanaro mart has a greater impact than SSM. We provide practical and theoretical implications for the retail competition structure in traditional markets.

• 유통과학연구
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• 제15권5호
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• pp.29-38
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• 2017

Purpose - Prior theories predict a negative correlation between stock liquidity and dividend payout propensity. We test this hypothesis by examining the sample Korean retail firms. Research design, data, and methodology - We construct four different types of stock liquidity measures and investigate how these stock liquidity variables affect dividend payout propensity by employing the logit regression model. The retail firms listed in the KOSPI and KOSDAQ markets are analyzed from 1990 to 2015. Results - Our estimation results support the liquidity hypothesis if we adopt the stock turnover rate as the stock liquidity measure, particularly for the retail firms listed in the KOSPI markets and for non-conglomerate firms. Yet, our estimation results adopting the illiquidity measure of Amihud (2002), the proportion of non-trading day, and the volume of trading do not support the liquidity hypothesis. Conclusions - Our findings provide mixed results for the validity of stock liquidity hypothesis, which enriches the existing literature. In terms of turnover rate, the stock liquidity hypothesis holds robustly. Yet, we are not able to find any empirical evidence supporting the hypothesis if we use the other three measures of stock liquidity.

• 한국축산식품학회지
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• 제33권3호
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• pp.403-410
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• 2013

본 연구에서는 식육 유통의 최종 단계인 식육판매점 중, 일반정육점, 백화점 내의 정육점, 그리고 대형할인점에서 판매되는 쇠고기에 대한 미생물학적 오염도를 조사하였다. 업소별 일반세균수를 비교해 보면 정육점은 평균 $4.4{\times}10^3$ CFU/g, 백화점은 $3.9{\times}10^5$ CFU/g, 대형할인점 $1.0{\times}10^4$ CFU/g로 나타났으며, 대장균수는 정육점 $6.4{\times}10$ CFU/g, 백화점 7.6 CFU/g, 대형할인점 $2.0{\times}10$ CFU/g 수준이었다. 식중독균 중 Salmonella spp.는 모든 업소에서 검출되지 않았지만 S. aureus는 총 3건 (6.25%)으로, 정육점, 백화점, 대형마트에서 각각 1건씩 검출되었으며, L. monocytogenes는 백화점에서만 총 4건(8.3%)이 검출되었다. 이들 시료의 미생물 오염수준은 모두 100 CFU/g 이하로 조사되었다. 식육에서 분리된 S. aureus의 enterotoxin type은 sea, seh, sei, sep형으로 나타났다. L. monocytogenes가 검출된 4개의 시료에서 9주가 분리되었으며, 이들 균주의 혈청형은 모두 1/2c로 조사되었으며, 2개 업소에서 분리된 3주와 5주에 대한 균주간 유전학적 상동성은 57.8-98.1%와 68.1-98.1%로 각각 조사되었다. 본 연구 결과, 식육판매점에서 유통되는 쇠고기에서 일반세균수 및 대장균수가 기준치인 $1{\times}10^7$ CFU/g 및 $1{\times}10^3$ CFU/g 이하로 검출됨을 확인할 수 있었다. 그러나, 식육에서 문제시되는 식중독 세균인 S. aureus 및 L. monocytogenes가 일부 식육판매점에서 검출된 바, 이와 같은 병원성 미생물의 효과적인 관리를 위해서는 칼과 도마 등의 이차오염 방지를 위한 작업환경 및 시설에 대한 세부적인 HACCP 관리기준 마련과 더불어 미생물에 대한 정기적인 검사가 수행되어야 할 것으로 사료된다.

• Food Science and Biotechnology
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• 제17권4호
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• pp.819-823
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• 2008

Mercury and methylmercury concentrations were measured in 225 marine fish samples purchased from retail markets in 5 major Korean cities in 2005. The results showed that the concentrations of mercury and methylmercury ranged from 0.006-0.455 (mean=$0.054{\pm}0.025$) mg/kg and 0.004-0.120 (mean=$0.021{\pm}0.008$) mg/kg, respectively, in fish caught from the coastal waters of the Korean Peninsula. The concentrations in deep-sea fish including tuna ranged from 0.066-2.315 (mean=$0.095{\pm}0.640$) mg/kg for mercury and 0.027-0.897 (mean=$0.281{\pm}0.182$) mg/kg for methylmercury. The estimated weekly intakes (EWIs) of mercury and methylmercury reached 3.92 and 4.70% of the provisional tolerable weekly intakes (PTWI), respectively. Consequently, the levels of mercury and methylmercury in marine fish from current retail markets do not pose any significant health risks for Koreans.

• Asia Marketing Journal
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• 제15권1호
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• pp.107-128
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• 2013

본 연구의 목적은 유통업태 간 경쟁이 격화되고 있는 시점에서 주요 유통업태 간 소비행태 분석을 통해 소비자 지향의 전통시장 활성화 정책을 제시하는데 있다. 주요 유통업태 간 공간적 경쟁구도가 소비행태에 미치는 영향을 알아보기 위해 다중회귀분석을 이용하여 전국 6개 도시에 거주하는 613명의 소비자를 대상을 실증분석 하였다. 본 논문은 크게 3개의 요소들이 소비행태에 영향을 미치는 것을 확인하였다. 분석 결과 물리적 요인(전통시장까지 소요시간), 사회경제적요인(승용차 보유대수, 월평균 소득), 경쟁적 요인(공간적 경쟁구도의 강함과 중간, 대형마트 월평균 지출액)이 소비행태에 유의한 영향을 미치는 것으로 분석되었다. 이러한 결과를 바탕으로 정부는 고객들의 소비행태에 영향을 미치는 요소들을 선별적으로 고려하여 전통시장 활성화 정책을 추진 할 필요가 있다.