• Journal of Korean Society of Industrial and Systems Engineering
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• v.32 no.1
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• pp.137-146
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• 2009

Researches on after-sales quality have centered on home electric appliances, figuring out how factors influencing after-sales service quality are causally related to customer's behavioral intentions, via consumer satisfaction as an intermediary parameter In most cases of after-sales service in home electric appliances, upon customer's request, service agents make a visit to where the appliance is installed, and check the product and do repairs. However, in case of a small portable device such as a cell phone, which people carry around at all times, most of the times customers themselves show up at the after-sales center, and demand a check-up and repairs. The main difference here is that the after-sales services are provided when a product can no longer perform its basic function and customer dissatisfaction is already up. In this case, the basic function of a product corresponds to must-be factor according to Kano model. The goal of our research is to identify critical factors for effective and efficient after-sales service, and how to monitor them on a routine basis. In our research, the quality after-sales service consists of three dimensions, interactive quality, result quality, and physical environment quality. We set up variables for each dimension, which would measure from customer's perspective key determining factors in service delivery process. Instead of focusing on customer satisfaction aspect, we focused on how after-sales service factors contribute to addressing customer complaints. Additionally, our future research would aim to verify how customer's behavioral intentions are affected, as the resolution of consumer complaints becomes more successful when adjustment of relevant quality factors improves after-sales service quality.

• The Journal of the Korea Contents Association
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• v.11 no.10
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• pp.488-493
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• 2011

The Korean spine geometry and property data for researchers were made by KISTI and Catholic Institute for Applied Anatomy. We took whole spine CT, X-Ray, BMD scan for making high resolution cross-sectional spine images using more 20 donated cadavers(60 - 80 years). Then we constructed 3-dimensional volume model using serial CT images by Mimics software. The major morphometric parameters of vertebrae were measured. Mechanical motion and property data were obtained by the same cadavers using the DEXA for BMD and the spine simulator. The Korean spine geometry and property data could be used for research and development of medical device.

• The Journal of the Acoustical Society of Korea
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• v.20 no.5
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• pp.35-47
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• 2001

This paper describes an efficient harmonic-CELP speech coder by taking advantages of harmonic and CELP coders into account. According to frame voicing decision, the proposed harmonic-CELP coder adopts the RP-VSELP coder as a fast CELP in case of an unvoiced frame, or an improved harmonic coder in case of a voiced frame. The proposed coder has main features as follows: simple pitch detection, fast harmonic estimation, variable dimension harmonic vector quantization, perceptual weighting reflecting frequency resolution, fast harmonic synthesis, naturalness control using band voicing, and multi-mode. These features make the proposed coder require very low complexity, compared with HVXC coder To demonstrate the performance of the proposed coder, a 2.4 kbps coder has been implemented and compared with reference coders. From results of informal listening tests, the proposed coder showed good quality while requiring low delay and complexity.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.39B no.2
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• pp.86-94
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• 2014

Optical packet switching (OPS) is being considered as one of the switching technologies for a future optical internet. For contention resolution in an optical packet switching (OPS) system, the wavelength dimension is generally used in combination with a fiber delay line (FDL) buffer. In this article, we propose a method to reduce the number of tunable wavelength converters (TWCs) by sharing TWCs for a cost-effective design of an asynchronous OPS system with a shared or an output FDL buffer. Asynchronous and variable-length packets are considered in the OPS system design. To investigate the number of TWCs needed for the OPS system, an algorithm is proposed, which searches for an available TWC and an unused internal wavelength, as well as an outgoing channel. This algorithm is applied to an OPS system with a shared or an output FDL buffer. Also, the number of internal wavelengths (i.e., the conversion range of the TWC) needed for an asynchronous OPS system is presented for cost reduction of the OPS system.

• Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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• v.28 no.2
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• pp.207-215
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• 2010

There are two methods to survey the natural cave. One is plane table surveying and the other is recording chart surveying. The drawing maps drawn by these methods are 2D. Furthermore, it is difficult to figure out the accurate dimension about full sections and whole interior products because of use of plane table and recording chart. Accordingly, in this study, the 3D spatial information about Dangcheomuldonggul was constructed by the Terrestrial LiDAR and high resolution digital camera where is belong to Jeju Volcanic Island and Lava Tubes as the first World Natural Heritage of the Republic of Korea. Also, the utilization possibility of 3D spatial information was suggested to the basic data of deformation and change detection through structure analysis, section analysis, shape analysis, and interior products analysis.

• Journal of Digital Convergence
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• v.12 no.11
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• pp.273-279
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• 2014

In this paper, we propose a novel algorithm for three dimensional positioning system and implement a system over indoor wireless channel. A commercial modules are used for mobile and fixed nodes which are product of German company Nanotron Co. This module adopts chirp spread spreading scheme as modulation method to improve the ranging resolution and the module satisfies the IEEE standard 802.15.4a. The distance computation is based on received signal strength(RSS) levels and trilateration method. A testbed was set up to measure and compare the positioning estimation error of the proposed algorithm. The experiments results showed that the accuracy of location estimation was sufficiently good as much as 1m distance error in a wireless environment in an office building.

• JSTS:Journal of Semiconductor Technology and Science
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• v.4 no.2
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• pp.100-105
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• 2004

The influencing factors on the OPC (optical proximity correction) results are quantitatively analyzed using OPCed L/S patterns. ${\sigma}$ values of proximity variations are measured to be 9.3 nm and 15.2 nm for PR-A and PR-B, respectively. The effect of post exposure bake condition is assessed. 16.2 nm and 13.8 nm of variations are observed. Proximity variations of 11.6 nm and 15.2 nm are measured by changing the illumination condition. In order not to seriously deteriorate the OPC, these factors should be fixed after the OPC rules are extracted. Proximity variations of 11.4, 13.9, and 15.2 nm are observed for the mask mean-to-targets of 0, 2 and 4 nm, respectively. The decrease the OPC grid size from 1 nm to 0.5 nm enhances the correction resolution and the OCV is reduced from 14.6 nm to 11.4 nm. The enhancement amount of proximity variations are 9.2 nm corresponding to 39% improvement. The critical dimension (CD) uniformity improvement for adopting the small grid size is confirmed by measuring the CD uniformity on real SRAM pattern. CD uniformities are measured 9.9 nm and 8.7 nm for grid size of 1 nm and 0.5 nm, respectively. 22% improvement of the CD uniformity is achieved. The decrease of OPC grid size is shown to improve not only the proximity correction, but also the uniformity.

• The Journal of the Acoustical Society of Korea
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• v.35 no.6
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• pp.466-472
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• 2016

In this work, a medical linear array ultrasonic transducer working in the range of 20 MHz has been developed for high-resolution ultrasonic imaging. After devising the structure of the transducer suitable for the transmission of high-frequency waves, we optimized the dimension of constituent components. Then, the process to fabricate the transducer was developed to realize the designed structure, and a prototype of the transducer was fabricated and characterized. The center frequency of the fabricated transducer was measured to be 19 MHz, and the fractional bandwidth to be 84.5 %, and the standard deviation of the sensitivity over the entire channels to be 0.74 dB. These measurement results showed good agreement with design data, which confirmed the validity of the high frequency ultrasonic transducer structure developed in this work. It was confirmed that the developed transducer with new structure had wider frequency bandwidth and uniform sensitivity than a conventional 20 MHz transducer.

• Proceedings of the Materials Research Society of Korea Conference
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• 2009.05a
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• pp.34.1-34.1
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• 2009

A great deal of attention has been focused on ZnO nanowires for various electronics and optoelectronics applications. in the pursuit of next generation nanodevices, it would be highly preferred if well-ordered ZnO nanowires of lower dimension could be fabricated on silicon. Before the growth of nanowires, silicon substrates were selectively etched using silicon nitride as masking layer. Vertical aligned ZnO nanowires were grown by metal organic chemical vapor deposition on patterned silicon substrate. The shape of nanostructures was greatly influenced by the micropatterned surface of the substrate. The aspect ratio, packing fraction and the number density of nanowires on top surface are around 10, 0.8 and $10^7\;per\;mm^2$, respectively, whereas the values are 20, 0.3 and $5\times10^7\;per\;mm^2$, respectively, towards the bottom of the cavity. XRD patterns suggest that the nanostructures have good crystallinity. High-resolution transmission electron microscopy confirmed the single crystalline growth of the ZnO nanowires along [0001] direction.

• 한국지구물리탐사학회:학술대회논문집
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• 1999.08a
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• pp.21-36
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• 1999

Recently resistivity survey is widely used for site investigations in the field of civil engineering. Since such application area requires accurate interpretation tools especially in the area of complicated geology and rough terrain topography, we developed a three-dimensional (3-D) resistivity inversion code, which can reconstruct real earth structures. Furthermore, the inversion code gives resolution-enhanced images by applying the ACB(Active Constraint Balancing) method. With the help of this inversion code, 3-D resistivity survey is now used as new techniques for site investigations in civil engineering problem. By imaging the 3-D resistivity distribution, we could get useful informations such as depth distribution of basement rock, distribution of weak zone, fractures and cavities which is crucial to civil engineers.