• Title/Summary/Keyword: resident satisfaction

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Ecosystem Factors that Affect Abandoned Mine Area Residents' Life Satisfaction (생태체계 요인이 폐광지역 주민의 생활만족도에 미치는 영향)

  • Roh, Hyo-Lyun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.16 no.10
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    • pp.6869-6877
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    • 2015
  • This study was conducted to figure out measures to improve abandoned mine area residents' life satisfaction from the viewpoint of ecosystems. The subjects of this study were 195 residents aged at least 30 years and structured survey were used collected from April, 3, 2014 to 20. The levels of abandoned mine area residents' mental health were measured using the general mental health scale and the residents' life satisfaction was examined using a life satisfaction scale. The abandoned mine area resident's life satisfaction was a little higher than the middle and their future life satisfaction was shown to be the lowest. Out of the microsystemic factors, mental health degree contributing to the quality of life and those with lower depression and anxiety showed higher life satisfaction. None of the mesosysystemic factors, were not found to influencing the quality of life. Out of the macrosystemic factors were found to be mine area special law in influencing the quality of life. In order to improve the life satisfaction of the mine locals seem to need practical strategies related for maintaining a healthy mind and continued implementation of the economic revitalization policy.

The Analysis of the Influences on the Satisfaction of Volunteers Participation in Environmental NGO Action (환경 NGO에서 활동하는 자원봉사자들의 참여만족도에 영향을 미치는 요인 분석)

  • Koh, Woon-Mee
    • Hwankyungkyoyuk
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    • v.17 no.1
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    • pp.1-11
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    • 2004
  • The objectives of this study were: a) to measure the satisfaction of who volunteered in the activity, and b) to identify factors related to their satisfaction from the activities, and c) to provide policy implications to improve their satisfaction. This study was based on a literature review and empirical analyses. The empirical analyses have been completed through individual interviews with community residents who volunteer the NGO activities in the Korean Federation for Environmental Movement. The major findings from empirical analysis were as follows: As a result of correlation analysis, nine variables affecting the degree of their satisfaction were "activity time", "sex", "support of family and friends", "understanding of environmental NGO activities and fields of environmental NGO activities", "contact points for the activities", "income and vocation". As a result of multiple regression analysis, the five variables affecting the degree of their satisfaction were "understanding of the NGO activities", "income", "support of family", "marital status", "activity period" and these five variables explained 49.1% of the degree of their satisfaction. Based on the empirical findings, the following suggestions could be offered for the environmental NGO activities. 1) Environmental NGOs should offer resident-friendly programs which may help the residents participate in the NGO activities, so the volunteers can participate in the activities with their family, friends, and neighbors. 2) Environmental NGOs should provide appropriate information and educational supports to community residents, which might facilitate them to have a sound understanding of the NGO activities. And the environmental NGOs should provide diverse activity programs to facilitate participation and to formulate eligible management system for the activities. 3) To enhance the satisfaction of participation, environmental action programs should be organized and conducted through a careful consideration of the status of the community, the characteristics of residents, and so on. To provide better contact points, environmental NGOs should cooperate with religious organizations in communities, social groups, media and so on.

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A Study of the Effects of an Apartment Community's Servicescape on Resident Satisfaction and Quality of Life: A Focus on New Hope Town (아파트 커뮤니티의 서비스스케이프가 주거만족 및 삶의 질에 미치는 영향에 관한 연구: 신혼희망타운을 대상으로)

  • Hwang, Youn Hee;Park, Jong Woo
    • Journal of Korean Society for Quality Management
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    • v.51 no.3
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    • pp.329-346
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    • 2023
  • Purpose: The purpose of this study is to analyze the influence of physical and social servicescape of apartment community facilities on residential satisfaction and quality of life among newlyweds who have been married for less than 7 years. Methods: In this study, a survey was conducted among 361 Newlywed Hope Town residents who have been married for 7 years or less, and frequency analysis, reliability, validity, and hypothesis testing were conducted using SPSS 22.0. Results: The results of this study are as follows. First, the physical service environment (spatiality, convenience, aesthetics, and comfort) has a significant effect on residential satisfaction. Second, social service landscape (human service, customer similarity, customer suitability) has a significant effect on residential satisfaction. Third, the physical service landscape has a significant effect on quality of life. Fourth, the social service landscape had a significant impact on quality of life. Finally, residential satisfaction has a significant effect on quality of life. Conclusion: This study found that community facilities in Newlywed Hope Town, an apartment complex for newlyweds who have been married for less than seven years, affect residential satisfaction and quality of life in both the physical and social environments. The significance of the study is that the community of the Newlywed Hope Town apartment was approached as a physical environment such as spatial organization and facilities and a social environment of human services, and the relationship between the effects on residential satisfaction and quality of life was examined. In the future, it is necessary to study the effects of communities for young couples such as the Newlywed Hope Town apartment on residential satisfaction and quality of life.

Improvement and Evaluation of Resident Satisfaction Degree on Rural Village Development Project by Rural Territory (지역유형을 고려한 농촌마을종합개발사업의 주민평가 및 개선방안)

  • Choi, Young-Wan;Park, Jeong-Won;Yoon, Yong-Cheol;Kim, Young-Joo
    • Journal of agriculture & life science
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    • v.45 no.6
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    • pp.227-235
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    • 2011
  • This research had selected current rural village development projects with the representative meaning of rural regional development projects in order to analyze results of projects and various policies of the government to enhance the quality of resident life and to develop rural regions. For the analysis, this research had selected 2 districts of the case study in Gyeongnam-province and Jeonnam-province, respectively. In the result of the satisfaction analysis on the projects, it was considerably difficult to analyze satisfaction degree by using a clear distinction of each region type when promoting overall project. However, this research confirmed that there were some differences about residents' understanding of the project and satisfaction degree in the process of projects according to the regional characteristics (rural and mountain areas). In general, two districts' residents of rural areas expressed relatively more negative feedbacks in process of the project compared to two district residents of mountain areas. This research suggested that it is needed to have residents' understanding of the project, a restoration of village community spirit to help each other and to cooperate, fostering a desirable leader, establishing effective village regulations, transition into an open and inclusive attitude, promoting rural village development project, and realization of the operating method in order to have an amicable project process in the future.

Silver Town Satisfaction with Food Service Effect on Word of Mouth - With Charged Silver Town in Gyeonggido Area - (급식 서비스 만족도가 구전에 미치는 영향 -경기 지역 유료 실버 타운을 중심으로-)

  • Shin, Mi-Kyung;Kim, Ha-Yun;Kim, Myung-Hee
    • Journal of the East Asian Society of Dietary Life
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    • v.20 no.1
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    • pp.159-165
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    • 2010
  • This study was conducted to evaluate food service satisfaction of senior citizens in three charged silver towns in Gyeonggido. Food satisfaction factors influencing the satisfaction of silver town residents' included satisfaction and word of mouth. For this study, 210 silver town residents were surveyed; however, 16 of these resident did not complete the survey. Therefore, the results of 194 survey questionnaires were analyzed. All results were conducted using the frequency, factor analysis, and regression procedure of SPSS 12.0. The determinant factors of the silver town feeding service included food service, food feeding, emotional, physical, and sensory characteristics of the senior citizens. Among these, food service, food feeding, emotional, and sensory characteristics of the respondents had a significant effect on their level of satisfaction. In addition, satisfaction of the residents was affected by word of mouth. Thus, the results of this study suggests that if the food service is well-arranged by hiring professional workers in the food service industry while considering the needs of senior citizens, feeding service can be improved. In addition, if the feeding service is focused on providing better service with more trained and educated staff members so that the clients perceive that they receive more personalized care and differentiated concern, it would be possible to enhance the relationship with customers continuously and to induce potential customers' residence in the silver town.

Spatial Structure Analysis and Post Occupancy Evaluation of Jungja(Pavilion) Shelter for Rural Village Regeneration - On the Jungja Shelter in Gimcheom city and Kyeongsan city - (농촌마을 재생을 위한 정자쉼터 공간구조분석과 이용 후 평가 - 경산권, 김천권 정자쉼터를 대상으로 -)

  • Koo, Min-Ah;Eom, Boong-Hoon
    • Journal of Korean Society of Rural Planning
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    • v.23 no.4
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    • pp.99-110
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    • 2017
  • This study is to analyze the spatial structure and POE of Jungja(pavilion) shelter for rural village regeneration. 14 Jungja shelter space at rural villages in Gyungbuk province, were investigated. An interview questionnaire was conducted for total 139 residents as POE. The use behavior and satisfaction for Jungja shelter space, were investigated. The statistical analysis were mean of satisfactions, reliability, factor analysis, and multiple regression analysis. The results and discussions can be objective data for rural village regeneration. In satisfaction level, 'Continuous use intention'(3.99), 'Well-suited approach'(3.87), and 'Helpful in resident living'(3.84) were shown to be high points of agreement in 5 point Likert type scale. But, the mean points were low as 2.01 in 'Surrounding landscape', 'Creation of green areas'(3.22), and 'Traffic safety'(3.22), respectively. Within use satisfaction, 5 factors were categorized, 'Use', 'Safety', 'Facility', 'Management' and 'Users'. By the result of multiple regression analysis, variables of 'Continuous use', 'Convenient location', and 'Image improvement', were shown to be main affecting variables to overall satisfaction. Furthermore, in spatial structure analysis, 4 types were categorized with the aspect of landform, roads, and location in village. The levels of satisfaction were shown to be high in village type of semi-open, road type of circular, and location type of center/back. Conclusively, these findings could be utilized as basic data and useful tool of space-structural satisfaction analytic method, and for each stage of planning/design and remodeling for rural village regeneration.

A study on the Resident's Satisfaction in Habitat Housing (해비타트 주택 거주자의 주거만족도)

  • 김선중;한주연
    • Journal of the Korean housing association
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    • v.13 no.3
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    • pp.71-84
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    • 2002
  • The purpose of this study is to investigate residents'opinions about Habitat Housing. It is also aimed to influence the future directions of Habitat Housing, by understanding the contents of residents'satisfaction and need of houses and surroundings. Direct interview and questionary methods were used for the survey of residents in housing complexes - 24 households in Kwang-yang and 47 households in Asan. SPSS 10.0 program was used for a statistical analysis. Residents are generally satisfied with the surroundings of housing sites, and with the interior spaces of houses. However, dissatisfactions were surveyed of community facilities, site planning, outdoor space, maintenance system, and veranda design of housing units. This result might be helpful to provide planning and design guidelines for the future Habitat Housing.

The Present Condition of Facilities and Actual Condition about the Domitory Building of Taegu Area (대구권 대학기숙사의 시설현황 및 거주자의 사용실태)

  • 안옥희;임소연;권오정
    • Journal of the Korean housing association
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    • v.8 no.3
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    • pp.119-129
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    • 1997
  • The purpose of this study was to suggest fundmental data for facilities and the design of domitory building by investigating satisfaction of residents and their demands, grasping the present situation and the problem through the present of facilities and resident's actual condition. The object of this research were facilities and students using the domitory building of five universities. To analyze the data, frequncy, percentage, mean, one-way ANOVA and duncan-test were used by running SPSS $PC^+$/ program. The major results are as follows. 1. There were differencies in the type of living space. the construction and furniture in the domitory building according to the five universities. 2. In using domitory building, five university students have significant differences. 3. There were significant differences in the satisfaction about exterior. interior and socio-psychological environment and the level of performance to the behavior.

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A Study on Evaluation of Administration Service Quality of District Office (구청 행정서비스품질 평가에 관한 연구)

  • Choi, Yong-Jung;Jung, Sang-Yun
    • Journal of the Korea Society of Computer and Information
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    • v.16 no.1
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    • pp.191-199
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    • 2011
  • Under the influence of a paradigm shift for administrative service of public institutions in around the world, the 'Government Affairs Assessment Act' has been enacted in Korea in March 2006. By the law, each local governments have been obligating to conduct self-assessment and resident's satisfaction survey for improving administrative service. Thus, the purpose of this study is to evaluate the administrative service quality of district offices(in seoul) in order to meet the government's efforts, and to derive improvement point of administrative service quality in district office. Consequently, this study shows administrative service quality factors affecting resident's overall satisfaction degree, service value maturity and positive image maturity of district office and then, will explore improvement ways of each district office through attribute analysis of administrative service quality.

Development of Nursing Home Quality Management Index & Application in the Field (노인간호요양시설의 QMI 개발과 현장 실태분석)

  • Cho, Hye-Sook
    • Journal of Home Health Care Nursing
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    • v.12 no.1
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    • pp.117-135
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    • 2005
  • Purpose: Expecting a new system of nursing security for elderly in operation in 2007, a substantial expansion of nursing facilities for elderly and quality management of those facilities are imperative now. Therefore. specific quality management measures or schemes which could be used for the operation of small-scale nursing homes are in urgent need. The purpose of this study was to develop a Quality Management Index(QMI) to guide Nursing Home management. Method: This study developed a QMI for small-scale nursing homes, which focused on quality management in structural dimensions such as environment, staffs, local community network, atmosphere, and quality management in process dimensions such as nursing, communication, resident satisfaction. The QMI developed in this study is based on extensive review of literature and the actual experiences of nursing home operation. It consists of 7 dimensions, 39 components and 148 indexes, which have been verified by three times validity tests of experts group. Then the QMI was used to evaluate the quality management levels of nursing homes in Korea. Result: In sum, after analyzing all nursing homes in Korea operated by nurses, this study found that there were significant differences of quality management level among facilities in several dimensions such as environment, staffs, local community connections, communication. In dimensions such as nursing, atmosphere, resident satisfaction, however, little differences of quality management level among facilities were reported. It is considered that this result has to do with several factors like the size of facilities, operation expenses, operation forms, the disposition of professional human resources, and philosophy and management policy of the owners. As far as generalization is concerned, however, it needs to be noted here that the sample size for this study is not statistically big enough to generalize the results. Conclusion: Having Developed a QMI for small-scale nursing home with 7 dimensions, 39 components and 148 indexes, this study is expected to be used in developing more elaborated quality evaluation tools for nursing homes, and also function as a practical guide of quality management for those who are opening and managing nursing homes. I hope this quality index could lead to further development of a standardized quality management index, and eventually contribute to quality improvement of nursing homes.

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